1. [Home](https://www.g2.com/) 2. ... 3. [Hospitality Software](https://www.g2.com/categories/hospitality) 4. [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations) 5. [Engine](https://www.g2.com/products/engine-engine/reviews) 6. [Engine Claims vs Evidence](https://www.g2.com/products/engine-engine/claims-vs-evidence) # Engine Claims vs Evidence ## Claim: “Engine is free.” ##### Mixed support from reviews. Reviewers are split: one explicitly describes the platform as free, while another reports additional fees associated with using Engine. The reviews therefore support a free-platform interpretation but also indicate costs that qualify the broader claim. - “Competitive pricing on the platform (it's free) but travel (discounted) is a win.” [Read Full Review](https://www.g2.com/survey_responses/12946072) - “Using Engine isn’t always the cheapest option because of the additional fees.” [Read Full Review](https://www.g2.com/survey_responses/13630618) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel's cancellation policy.” ##### Mixed support from reviews. Reviewers report same-day cancellation flexibility and the ability to shorten bookings without losing money, but another reviewer says the cancellation policy can be restrictive. The reviews do not establish the specific noon cutoff or that refunds apply to every reservation regardless of the hotel's policy. - “I also like direct billing, the flexibility to cancel the same day, and having a charge card for off-platform purchases, along with additional travel rewards.” [Read Full Review](https://www.g2.com/survey_responses/12946072) - “Engine has helped our company lock down hotel bookings, find the best deals, and extend or shorten bookings without losing money.” [Read Full Review](https://www.g2.com/survey_responses/13613848) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “Never lose money, regardless of the hotel's cancellation policy” ##### Mixed support from reviews. Some reviewers report receiving credits or changing bookings without losing money, but another notes that cancellation policies can be restrictive. The reviews therefore provide mixed evidence and do not establish the unconditional "regardless" guarantee. - “They also fight to get us a credit when something happens out of our control.” [Read Full Review](https://www.g2.com/survey_responses/13614273) - “Engine has helped our company lock down hotel bookings, find the best deals, and extend or shorten bookings without losing money.” [Read Full Review](https://www.g2.com/survey_responses/13613848) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “That means we can take a small cut of each booking—enough to cover 24/7 Member Support and continually re-invest in new technology—and still save our members an average of 26% on hotels.” ##### Mixed support from reviews. Reviewers report after-hours support and substantial savings, but others say Engine is not always the cheapest option and cite an almost 40% margin. The reviews do not establish the specific 26% average savings or the reinvestment in technology. - “What I like most is that there is always someone available to help with issues even after hours!” [Read Full Review](https://www.g2.com/survey_responses/13613975) - “Huge cost savings without sacrificing quality of hotels available.” [Read Full Review](https://www.g2.com/survey_responses/10767231) - “Using Engine isn’t always the cheapest option because of the additional fees. Most of the time, I’m able to use our loyalty membership to get a better price than what Engine offers.” [Read Full Review](https://www.g2.com/survey_responses/13630618) - “Big margin off of best available rates (almost 40%), it doesn' allow much margin to work for promotions and sponsored listing.” [Read Full Review](https://www.g2.com/survey_responses/10677983) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “Cancel any hotel reservation up until noon on the day of check-in” ##### Mixed support from reviews. Reviewers are split, with one reporting flexibility to cancel the same day while another describes the cancellation policy as restrictive. The reviews do not establish that every hotel reservation can be canceled specifically up until noon on the day of check-in. - “I also like direct billing, the flexibility to cancel the same day, and having a charge card for off-platform purchases, along with additional travel rewards.” [Read Full Review](https://www.g2.com/survey_responses/12946072) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “That's why Engine is free to join and use—no membership fees, no contracts, no minimum required spend, no catch.” ##### Mixed support from reviews. Reviewers are split on the cost claim: one describes the platform as free, while another reports additional fees. The reviews do not meaningfully address contracts, minimum required spend, or whether there is “no catch.” - “Competitive pricing on the platform (it's free)” [Read Full Review](https://www.g2.com/survey_responses/12946072) - “Using Engine isn’t always the cheapest option because of the additional fees.” [Read Full Review](https://www.g2.com/survey_responses/13630618) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility.” ##### Mixed support from reviews. Reviewers report flexible options such as canceling, updating, and making same-day cancellations, but others describe an inability to change flight itineraries and restrictive cancellation policies. The reviews therefore show mixed flexibility experiences and do not establish the claim's universal, highest-degree coverage. - “The inability to make changes to a flight itinerary.” [Read Full Review](https://www.g2.com/survey_responses/13657237) - “So simple to book, can share the bookings with my team. View money saved, cancel, update. I love it.” [Read Full Review](https://www.g2.com/survey_responses/11545348) - “I also like direct billing, the flexibility to cancel the same day, and having a charge card for off-platform purchases, along with additional travel rewards.” [Read Full Review](https://www.g2.com/survey_responses/12946072) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “Only pay for the nights you actually use fees” ##### Mixed support from reviews. Reviewers provide mixed evidence: one reports being able to extend or shorten bookings without losing money, while another says the cancellation policy can be restrictive. - “Engine has helped our company lock down hotel bookings, find the best deals, and extend or shorten bookings without losing money.” [Read Full Review](https://www.g2.com/survey_responses/13613848) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “That's why we can keep Engine free to join and use.” ##### Supported by reviews. A reviewer explicitly describes the platform as free, directly supporting the claim that Engine is free to join and use. - “Competitive pricing on the platform (it's free) but travel (discounted) is a win.” [Read Full Review](https://www.g2.com/survey_responses/12946072) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing) ## Claim: “Unlimited changes with no blackout dates” ##### Mixed support from reviews. Some reviewers report being able to make, extend, or shorten bookings, but others describe inability to change flight itineraries or restrictive cancellation policies. The reviews do not establish that changes are unlimited or that there are no blackout dates. - “make changes, and request help all in the same place” [Read Full Review](https://www.g2.com/survey_responses/13614273) - “extend or shorten bookings without losing money.” [Read Full Review](https://www.g2.com/survey_responses/13613848) - “The inability to make changes to a flight itinerary.” [Read Full Review](https://www.g2.com/survey_responses/13657237) - “the cancellation policy can be restrictive” [Read Full Review](https://www.g2.com/survey_responses/11543773) Last updated Sep 30, 2026 Source: [https://engine.com/pricing](https://engine.com/pricing)