Hospitable.com Reviews & Product Details

The software rarely experiences glitches and it is extremely easy to use and user friendly. They are constantly improving the software and the price is fantastic for the value. Review collected by and hosted on G2.com.

The AI support is very good when it works, but for time sensitive issues and problems that the AI can fix, the support is terrible. Review collected by and hosted on G2.com.

I like the automations in Hospitable.com because they help reduce the time spent doing repetitive tasks. It automates guest communications and workflows for housekeeping and pricing, which is really helpful for managing my vacation rentals. Review collected by and hosted on G2.com.

I need to tell how their customer service is TERRIBLE and, even though I used them for years, I probably won't any longer because they don't take care of their customers. Customer service and billing discretion need SIGNIFICANT improvement. They take a LONG time to even address issues and, a same-day payment issue caused by a card change was resolved within approximately one hour (of my learning of it), yet resulted in permanent loss of a legacy rate with no escalation path or discretion applied. The ticket was later closed due to a holiday without resolution (both instances happened over holidays - Christmas and New Year respectively - not during working hours). This wasn't a product failure- it was a customer experience failure. Policies were enforced rigidly without consideration of timing, intent, or customer tenure (I'd been using them for years). A clearer escalation process and reasonable grace for same-day issues would greatly improve trust and retention. Review collected by and hosted on G2.com.

I manage multiple vacation rental properties from a single dashboard on Hospitable.com. I really like the feature that solves double bookings across platforms with real-time calendar sync. Another thing I appreciate is the automation of up to 90% of guest communication, which saves me a huge amount of time. The initial setup of Hospitable.com was fast, which was a big plus. Review collected by and hosted on G2.com.

Limited third-party integration compared to competitors. Review collected by and hosted on G2.com.

I really like that Hospitable.com is constantly adding new functionality and is open to new requests, which makes it a great company to work with. They continually add new functionality that often is a game changer in managing multiple properties on multiple platforms. I also really like the guest messaging feature that allows for extreme granularity while working from central messages. It's helpful to create slightly different messages for different booking platforms and have 'one source of the truth.' Their support during initial setup and implementing new functionalities was great. I also appreciate their bi-weekly Town Halls announcing new features and opportunities for early testing. Additionally, Hospitable integrates seamlessly with platforms like Airbnb, VRBO, and others for managing various aspects of my rentals. Review collected by and hosted on G2.com.

Nothing really - great product and great team behind the product. Review collected by and hosted on G2.com.

I love that Hospitable.com consolidates the calendar with bookings. I also love that it communicates with our cleaning team to address new bookings, updates, and confirm cleanings. Review collected by and hosted on G2.com.

I'd love for the mobile app to be a bit more friendly. We partnered with a industry professional to set up our account, as it did feel a little bit daunting to get everything tied together. Review collected by and hosted on G2.com.

I appreciate how Hospitable.com takes an active approach to helping hosts and keeping up with online travel agencies. It's great that they keep track of changes at Airbnb and similar platforms. I also found the initial setup very easy, which made the transition from my previous platform, Hostie, smooth. Review collected by and hosted on G2.com.

Their pricing tool isn’t as good as PriceLabs from what I see. Review collected by and hosted on G2.com.

You get everything in one place, no matter which platform you’re renting on, and it also works perfectly for direct bookings. Hospitable keeps improving almost every week. Since I started, I’ve seen so many major updates: the use of AI, Direct Bookings, Dynamic Pricing with the ability to fine-tune through rule sets, the Guest Portal, and the Hospitable Community. There are honestly almost too many to mention – and these have all happened just in the last few months.

And not to forget their incredible support team. I don’t think I’ve ever waited longer than maybe 15 minutes for an answer – and they’re not only the sweetest, but also so understanding and endlessly patient, always making sure you get the best help possible. Review collected by and hosted on G2.com.

Well, there’s really not much. The only thing that’s difficult for me – but that’s something that can’t be generalised – is that I can’t take full advantage of everything they offer with Direct Booking. My properties are in Bali, where Stripe still isn’t available as a payment option, and as long as no other options are added, I won’t be able to make full use of it, which is a pity. And as far as I can see, there must be quite a few hosts in other countries facing the same problem. I do understand they need to focus on their main markets, but still … this is really the only thing I “dislike”. Review collected by and hosted on G2.com.

Absolutely nothing. From the fact that their 'support' is hosted by an AI bot, to the fact that they defrauded us of thousands of dollars, there is nothing I would say that would be in favour of hospitable.com Review collected by and hosted on G2.com.

They took our money and then didn't provide us with the accommodation we had booked. Their support was nonexistent and they have not apoligised. Review collected by and hosted on G2.com.

I really like the way Hospitable.com replies to my messages using AI. It's also very easy for users to navigate. The setup was very easy, and it controls my bookings, calendar, and messages. These features made me switch from Guest For Host to Hospitable.com. Review collected by and hosted on G2.com.

Nothing at this time. Review collected by and hosted on G2.com.

I have been using Hospitable.com for managing my short-term rentals, and I am thoroughly impressed with its user-friendly nature. Setting it up was easy, and the tutorials and help section provided ample support to answer most of our queries. The integration capability is phenomenal as it seamlessly works with our connected devices such as door locks and thermostats, allowing us to automate activation with booking schedules. I also appreciate the cost-efficiency it provides by collecting user information and payments through a direct site, which simplifies rebooking and listing management. Additionally, Hospitable.com offers excellent automation features with an AI assistant that writes and responds to guest reviews and connects smoothly with our cleaning crew to keep them informed. The calendar feature is indispensable for organizing everything in one place, enhancing our operational efficiency. The customer support team is remarkable, always easy to reach and quick to respond, making it highly reliable for property management. I really appreciate the affordability and comprehensive support that Hospitable.com offers. Review collected by and hosted on G2.com.

I don't find the notification system for upsells to be fully optimized yet. The current setup requires me to manually check for upsells, and it doesn't effectively notify my team or me when an upsell happens, nor do we receive a payout notification. This causes inefficiencies and requires manual oversight to manage upsells effectively. Review collected by and hosted on G2.com.