--- title: Hospitable.com Reviews meta_title: 'Hospitable.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 258 reviews by the users' company size, role or industry to find out how Hospitable.com works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 258 scale: '5' date_modified: '2026-07-16' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Hospitable.com Reviews **Vendor:** Hospitable, Inc **Category:** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) **Average Rating:** 4.8/5.0 **Total Reviews:** 258 ## About Hospitable.com Hospitable is the short-term rental industry's premier super app, empowering hosts and property managers to streamline operations, grow their businesses, and reclaim valuable time. Initially launched in 2016 as a time-saving PMS, Hospitable has evolved into a powerful toolkit that goes beyond traditional property management. The platform enables hosts at every scale to automate guest messaging with AI, optimize nightly rates, simplify rental agreements and deposits, coordinate teams, and confidently launch direct booking websites with built-in payments and property protection. Hospitable supports tens of thousands of hosts worldwide, having automated over 108 million messages and processed $5.2 billion in reservation income in 2025. The target audience for Hospitable includes short-term rental hosts, property managers, and real estate investors looking to optimize their hosting experience. With the rise of platforms like Airbnb, Vrbo, Booking.com, Agoda, and Google Vacation Rentals, the demand for effective management solutions has never been higher. Hospitable caters to these needs by offering features that automate guest communication, synchronize bookings, and simplify team management. This makes it an ideal choice for both seasoned hosts and those new to the short-term rental market. Key features of Hospitable include AI-powered messaging automation, which enables hosts to respond to 90% of guest inquiries without manual intervention. This feature not only enhances guest satisfaction but also frees up valuable time for hosts. Additionally, the platform allows users to build their own direct booking websites, giving them full control over their rental journey and the ability to process payments securely. The synchronization of reservations across multiple platforms ensures that double bookings are a thing of the past, providing peace of mind for hosts. Hosts can now use Hospitable's Dynamic Pricing solution to optimize nightly rates at no additional cost to their existing Hospitable subscription. Hospitable also offers robust team management tools, allowing hosts to assign tasks and send reminders to cleaners and assistants via email or SMS. This level of organization minimizes human error and ensures that all communications are timely and accurate. The platform’s single inbox feature consolidates messages from various booking channels, making it easy for hosts to track communication history with returning guests. Furthermore, smart lock and smart thermostat integrations streamline check-in and reduce energy bills. By utilizing Hospitable, hosts can enhance their operational efficiency, improve guest experiences, and ultimately increase their rental income. The combination of automated messaging, synchronized bookings, optimized nightly rates, and comprehensive team management tools sets Hospitable apart in the competitive landscape of short-term rental management solutions. ## Hospitable.com Pros & Cons **What users like:** - Users love the **automated messaging** feature of Hospitable.com, ensuring seamless communication even during unavailability. (12 reviews) - Users value the **automation capabilities** of Hospitable.com, which significantly streamline management tasks and improve efficiency. (9 reviews) - Users appreciate the **smooth booking management** of Hospitable.com, enhancing communication and automating tedious tasks effectively. (7 reviews) - Users appreciate the **ease of use** of Hospitable.com, simplifying property management and enhancing efficiency with its features. (7 reviews) - Users value the **time-saving automation** of Hospitable.com, enhancing guest communication while freeing up their valuable time. (6 reviews) - Easy Integrations (5 reviews) - Setup Ease (5 reviews) - Unified Platform (5 reviews) - Accounting Efficiency (4 reviews) - Dynamic Pricing (4 reviews) **What users dislike:** - Users find the **notification system lacking** , requiring manual checks and causing inefficiencies in upsell management. (3 reviews) - Users report **terrible customer support** from Hospitable.com, highlighting slow responses and lack of escalation paths for urgent issues. (3 reviews) - Users express concern over **booking issues** , particularly limited payment options affecting Direct Booking functionality in certain regions. (2 reviews) - Users find **integration issues** with third-party tools frustrating, impacting their overall experience with Hospitable.com. (2 reviews) - Users express frustration over **mobile accessibility** issues, particularly the lack of offline functionality while traveling. (2 reviews) - Payment Issues (2 reviews) - Software Bugs (2 reviews) - Expensive (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ## Hospitable.com Reviews ### 1. Huge time saver, creates consistent workflow and messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher N. | Sr. Public Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** Not having to remember to message client **What do you dislike about Hospitable.com?** Havent found any issues that i dont like. Maybe that you have to pay for it ha ha. **What problems is Hospitable.com solving and how is that benefiting you?** Consistent communication, better guest experience. ### 2. Best STR management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Hospitable.com?** I explored about 5 different STR management tools and they had everything I needed and the best price, and their customer support is the best, I recommend Hospitable to all the STR groups I am part of. **What do you dislike about Hospitable.com?** Nothing to dislike, customer service has always been great **What problems is Hospitable.com solving and how is that benefiting you?** Managing all properties in one place, sending automated emails, notifying cleaner when there's a checkin/checkout ### 3. Short Term Rental Management Game-Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** Hospitable.com has significantly automated the management of my multiple short term rentals (calendars, customer e-mails, and task managment). **What do you dislike about Hospitable.com?** Nothing noted. I have really enjoyed using this platform. **Recommendations to others considering Hospitable.com:** Sign up now. I wish I had signed up for their service sooner. **What problems is Hospitable.com solving and how is that benefiting you?** Hospitable.com has essentially automated all of the customer email correspondence I was manually doing. This has translated into a massive time saver! ### 4. I use this instead of hiring an assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Hospitable.com?** I like how I can keep track of my short-term rental calendar all in one place, even when advertising and receiving bookings from multiple listing platforms. **What do you dislike about Hospitable.com?** I would like to use this tool more for how I schedule my cleaners, but at this point I arrange my business in a way that doesn't fit well with how SmartBnb arranges its communication and scheduling. For instance, SmartBnb groups all my cleaners into a "cleaning team" but for me I don't have a team of people who work together and coordinate their plans together. I just hire a few separate house cleaners, and they do not know each other. I just have more than one to make sure I can keep the schedule covered. I also wish I could send a cleaning request to my preferred cleaner and have them submit a response to either decline or claim the cleaning job. At that point it would be great if that automatically generated a new cleaning request to my second-choice cleaner, and so on. **What problems is Hospitable.com solving and how is that benefiting you?** I use it to... 1. Keep one calendar with multiple listing platforms 2. Automatically send cleaning requests to my main cleaner 3. Automatically send messages to my guests at certain times throughout the booking process (Airbnb already does this but using SmartBnb means the messages will still go out even if they book on another platform) 4. Automatically send myself a text alert in the morning that tells me who is checking in that day and where they're from, in case I run in to them and want to say hello and call them by name. ### 5. Hospitable **Rating:** 5.0/5.0 stars **Reviewed by:** Tara B. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Hospitable.com?** Hospitable has made my life much easier as a host on Airbnb because I don't have to remember to send out messages to my guests. **What do you dislike about Hospitable.com?** I have found all the tools that Hospitable offers very helpful. Everything works perfectly, and I have no concerns with the platform. **What problems is Hospitable.com solving and how is that benefiting you?** Using Hospitable has made communication with my guests simple, reliable, and easy. ### 6. Simple and it works! **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Hospitable.com?** The automatic emails and the sync function. **What do you dislike about Hospitable.com?** Customer support can be a little scattered. Page refresh can take a while. **Recommendations to others considering Hospitable.com:** It sends out automated messages to AirBnB, VRBO and Booking.com clients. It also syncs the above three channels. **What problems is Hospitable.com solving and how is that benefiting you?** The automatic emails are a God Send. They work flawlessly and we no longer "miss" sending out emails on time. ### 7. Amazing program! Helps me completely streamline my airbnb business **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney K. | Airbnb host, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2022 **What do you like best about Hospitable.com?** Love how the data pulls things like names, phone numbers, ect in the auto message. The app is also super user friendly. **What do you dislike about Hospitable.com?** Nothing, I love this program and highly recommend it! **Recommendations to others considering Hospitable.com:** Get it! **What problems is Hospitable.com solving and how is that benefiting you?** Automating my airbnb business frees up my time so focus on other things! ### 8. Best invention since the wheel!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** The canned response and automatic messages **What do you dislike about Hospitable.com?** Nothing. Simply waiting for more apps to be linked but no cons. **What problems is Hospitable.com solving and how is that benefiting you?** Messages are sent automatically at the hour of my choice. I have more time on my hands to work on less tedious tasks. ### 9. I LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** ash t. | csr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** I love the fact that you can make canned responses. Also i like how the inbox is set up to where you see only unread messages. **What do you dislike about Hospitable.com?** I don't like the fact that it doesn't refresh automatically **What problems is Hospitable.com solving and how is that benefiting you?** not sure ### 10. Hospitable is a top notch management platform for hosts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** Ease of communication, calender views, multi-property management, automation. **What do you dislike about Hospitable.com?** There isn't much to dislike especially since they are constantly taking feedback from the community on implementing more options that make things easier for hosts. **What problems is Hospitable.com solving and how is that benefiting you?** Automation, communication with housekeeping ### 11. Excellent messaging automation system for my Airbnb **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas L. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Hospitable.com?** I have fully automated 12 (all) of my messages to guests, and they go out at precisely the correct time. I love the custom codes I can substitute dynamic text, answers to common questions (like discounts, wifi, A/C). All of this value, and it's only $18/month! I highly recommend this service to all my fellow STVR hosts! **What do you dislike about Hospitable.com?** I haven't found anything that I dislike - everything I need it to do just works :) **What problems is Hospitable.com solving and how is that benefiting you?** Automated messaging for my Airbnb ### 12. Amazing app for airbnb user ! I 100% recommend. Thank you to all the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Hospitable.com?** automation of messages for my airbnb client. so usfull. **What do you dislike about Hospitable.com?** hard to say. cause i use it since 2020 ! yeah i will say everything is in englsih and not yet french but nevermind. **What problems is Hospitable.com solving and how is that benefiting you?** i earn so much time in my airbnb gestion. i dont have to think about "who s coming today" etc. ### 13. Convenient, efficient & economical way to manage Airbnb communication **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen K. | ESL Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Easy to set up new messages or edit existing ones. Smartbnb takes an enormous amount of stress out of communication involved with managing an Airbnb rental property. It makes it easy for me to manage multiple properties. **What do you dislike about Hospitable.com?** Not really anything I don't like and I use many of the features. **Recommendations to others considering Hospitable.com:** Use the templates offered by Smarbnb to build your necessary communication for guests. Review often and update or add more scheduled messages as your needs change or you add listings. Don't be afraid to go in and edit scheduled messages to customize guest communication. **What problems is Hospitable.com solving and how is that benefiting you?** Consistent, reliable communication with my guests. The benefit is great reviews, problems resolved and future business. My stress is greatly reduced knowing that consistent communication is happening while I'm not tending to it. ### 14. I could not be happier with Hospitable **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** Hospitable is a must for managing properties on multiple platforms **What do you dislike about Hospitable.com?** They did not have a functioning app at first, but now they do! **Recommendations to others considering Hospitable.com:** A must have **What problems is Hospitable.com solving and how is that benefiting you?** Managing multiple platforms ### 15. Save a ton time, very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Hospitable.com?** Time saving with scheduled messages. We have 18 properties, but would use with just 1. Customer service is quick. Lots of how to documentation available. Product is reliable. **What do you dislike about Hospitable.com?** Smart autoresponder isn't that robust. Has potential though. **Recommendations to others considering Hospitable.com:** Take your time to set it up and slowly increase the features you use. **What problems is Hospitable.com solving and how is that benefiting you?** Sending standard messages and sending cleaners daily clean scheduled just to make sure everything is on the schedule. ### 16. Smartbnb is awesome for hosts with many properties **Rating:** 5.0/5.0 stars **Reviewed by:** R B. | Director, Global Compensation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** I love love love Smartbnb. I can't imagine how I can manage my 14 properties by myself on airbnb & vrbo without the most awesome tool like Smartbnb. I can go on doing my other things throughout the day, and Smartbnb manages all my messaging, calendar & now pricing too. I only have to manually reply to guests if theie question is random or unusual. Otherwise, Smartbnb does it all. **What do you dislike about Hospitable.com?** Smartbnb could improve on the sync & handling of cancelled & altered reservations better. The GUI can be a little sexier ... ie fancier & more user friendly like airbnb. Thanks guys. **Recommendations to others considering Hospitable.com:** Use it if you have multiple properties for vacation rental. It's a time saver **What problems is Hospitable.com solving and how is that benefiting you?** Admin messaging, calendar & now pricing syncing. Awesome.a ### 17. Great features and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** The canned responses and messaging rules **What do you dislike about Hospitable.com?** Can't fully "resolve" any messages you want. **Recommendations to others considering Hospitable.com:** no more come to mind **What problems is Hospitable.com solving and how is that benefiting you?** Being able to see guests with "awaiting reply" ### 18. Hospitable is Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Cole B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Hospitable.com?** It is so easy and intuitive to set up, and I can easily set up messaging rules, add teammates, and automate reviews. **What do you dislike about Hospitable.com?** I wish it had more enterprise-level functionality, which would allow me to scale without looking for other solutions. **Recommendations to others considering Hospitable.com:** Use it. It saves time. **What problems is Hospitable.com solving and how is that benefiting you?** Messaging guests, automation, and getting my time back. ### 19. SmartBnB automates my STR **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** Automated messages with guests, push notifications on my phone. **What do you dislike about Hospitable.com?** I don't like how the calendar has Sundays at the end of a line. That's not how any other calendar has it. It's also clunky for letting cleaners etc see the schedule. A guest access would be great so cleaners and handymen can login and see the schedule. Sometimes the igms doesn't always load externally for my cleaners. **Recommendations to others considering Hospitable.com:** Great for automation of messages to guest and notifications to cleaners. **What problems is Hospitable.com solving and how is that benefiting you?** The automation and ability to do off market bookings. If people were able to pay through the website it would be even easier. ### 20. I’ve tried out many platforms - this one is the most reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ariela F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** Quick responses / great customer service, continuous updates / upgrades, super user friendly **What do you dislike about Hospitable.com?** As of yet, nothing to dislike. I guess it would be nice to have some more accounting features. **What problems is Hospitable.com solving and how is that benefiting you?** I hired someone to help answer messages for my 7 listings. Instead of having them log into each of my platform accounts, this consolidates all conversations with details and contacts so all my helper has to do is log into my account. None of the other platforms I've tried had push notifications for messages, or proper message integration of messages with VRBO the way this one does. ### 21. Smartbnb saves time and gets great reviews from guests **Rating:** 5.0/5.0 stars **Reviewed by:** Taylorsville C. | Asset management for Four Seasons Cottage at Taylorsville Lake, KY, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2021 **What do you like best about Hospitable.com?** I love how easy it is to set up. It saves so much time. I used to copy and paste the messages to guests to keep them as accurate as possible. It was a pain going back and forth from airbnb and vrbo. And, if I got busy, I would forget to send a message to a guest. This was a huge problem. But with smartbnb, I never miss sending out guest messages! And the reviews about communication with the guests are great! **What do you dislike about Hospitable.com?** It would be great if smartbnb would work with tripadviser and booking.com. **What problems is Hospitable.com solving and how is that benefiting you?** I am solving the issues that I had with guests when I was slow to respond to a question. With smartbnb, the responses to my guests are quick and accurate, which leaves me the freedom to enjoy life at home with my family. And, the benefits of 5 star reviews has been amazing! Smartbnb sets us up to ask for a review, which guests have been good about giving. ### 22. Smartbnb is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela C. | Owner / Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** Smartbnb saves me so much time and totally streamlines the online hosting experience. My guests get a confirmation email when they book, which includes all check-in details, then 3 days after they check out, they are sent a reminder to post a review if they haven't done so already. I receive a reminder email with a draft of a prewritten review after they leave, and I can approve that review or edit it as needed. Once I do that, it's automatically posted. The time and energy this app has saved me is impossible to quantify. And I know I could do much more (like set it to automatically answer common questions) if I just took the time to figure it out. **What do you dislike about Hospitable.com?** I do wish it was a little easier and more intuitive to set auto-responses, but I have to admit I have no patience for that kind of thing and didn't spend a lot of time trying to figure it out before I gave up. **Recommendations to others considering Hospitable.com:** Just do it! You will love how much time it saves you,and for a really reasonable price! **What problems is Hospitable.com solving and how is that benefiting you?** See above. It saves me time and makes the entire hosting experience much easier. It's really been a Godsend! ### 23. Smartbnb is great for channel management & automated guest messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Payton W. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** I love how you can schedule messages and have them sent off at any time. Another perk is the automated guest reviews that you can leave after your guests check out. **What do you dislike about Hospitable.com?** No accounting/booking services are provided. **Recommendations to others considering Hospitable.com:** If you are looking for automated guest messaging, I would recommend this PMS **What problems is Hospitable.com solving and how is that benefiting you?** I am solving the problem of guest communication while I don't have to work nearly as hard. I love the canned response feature that allows AI to automatically detect what your guest is asking for, then respond promptly ### 24. Hospitable is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Hospitable.com?** The prewitten guest messages are the best **What do you dislike about Hospitable.com?** App signs me out a lot. That's about it. **What problems is Hospitable.com solving and how is that benefiting you?** Guest communications. ### 25. Automatic emails and a great resource for posting AirBnb reviews! Saves a ton of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda H. | Contract Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** I love the fact that I was able to create a ton of email templates for guests like checkin instructions, directions, and check out instructions. In addition a really big thing is the ability to have a bad review posted at the last minute on Airbnb as that way the guest can't see when they can still respond. **What do you dislike about Hospitable.com?** I have some integrations that are not possible since I have already integrated my accounts with Lodgify which is my website provider. I would love to have emails go out to booking.com guests but doesn't work due to how many softwares I use. **What problems is Hospitable.com solving and how is that benefiting you?** Saves a huge amount of time on sending out similar emails. Many times before having Smartbnb I would forget to welcome a guest and this has now allowed this issue to go away. ### 26. Game Changer!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dani M. | Wedding and Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** I have been using SmartBnB for a while now as an Airbnb property manager and it has completely streamlined my business!! Being able to do everything for multiple accounts all in one place makes my life so much easier!! The customer service is outstanding and they are always quick to help with anything i need!! I would absolutely recommend SmartBnb!!! **What do you dislike about Hospitable.com?** There really arent any downsides, although I would like to be able to send pictures in messaging to my guests. That is the only thing i still have to sign into airbnb for. **What problems is Hospitable.com solving and how is that benefiting you?** I used to have to constantly sigh in and out of 4 different airbnb accounts to manage all my properties! Now I only have to sign into smartbnb! It has saved me so many hours of time wasted! ### 27. I could not imagine operating my STR business without Smartbnb! **Rating:** 5.0/5.0 stars **Reviewed by:** Alece R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Hospitable.com?** Smartbnb enables me to have a lightning fast response rate, even to inquiries or instant bookings that may come through in the middle of the night! #Gamechanger Honestly, at this stage, with all the properties we manage... I could not operate our business without Smartbnb. It helps our communication stay consistent but also personable. Based on their replies, it's clear that 99.9% of our guests have no clue we're utilizing autoresponders. Also, the Smartbnb support team is absolutely incredible! **What do you dislike about Hospitable.com?** I wish I could utilize Smartbnb messaging for direct bookings -- and a more comprehensive integration with my PMS, OwnerRez. **Recommendations to others considering Hospitable.com:** If you'd like the ability to automate replies to those interested in your rental property and/or to those who book their stay with you, sign up with Smartbnb today! **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb solves the problem of being able to reply immediately to potential guests before/during the booking process, even when I'm completely unavailable. I also have an entire library of canned responses saved in Smartbnb, which has streamlined all our communications. ### 28. Amazing software will help you scale and grow your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Walid S. | Owner and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** I love all the messaging automation features to streamline guest communication. **What do you dislike about Hospitable.com?** Not being able to have direct booking website but this is a feature they are working on to be released soon! **What problems is Hospitable.com solving and how is that benefiting you?** Automating my business to help me save time. Assigning cleaning jobs to cleaners, leaving reviews for guests, unified inbox for multiple accounts. ### 29. Essential for efficiently managing your holiday let + great customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** Automates the boring repetitive part of hosting and never misses a customer interaction. The functionality has almost everything covered. **What do you dislike about Hospitable.com?** Having to pay - but the resulting great reviews for communication make it more than worthwhile **Recommendations to others considering Hospitable.com:** Much recommended especially as they have now integrated Booking.com as well as Airbnb and HomeAway **What problems is Hospitable.com solving and how is that benefiting you?** Had no problems but needs a little getting used to. Has enabled me to remotely managed 2 Holiday rentals on different sides of the globe (12 hour time differences) with the customers consistently giving me highest marks for Communication. Initial enquiries are handled with clever autoanswers and ongoing messaging (ie pre-arrival, during stay, pre-departure). Even reviews are automated! ### 30. Love Smartbnb! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Hospitable.com?** I love the ease of the user interface and the abundance of helpful features for Airbnb hosts. I especially love the guest communication tools and auto response. This saves me 3-5 hrs a week. The auto-review feature is also helpful for busy seasons. It also has a great mobile interface. **What do you dislike about Hospitable.com?** Honestly, there haven't been any features or additions that I don't like. **Recommendations to others considering Hospitable.com:** Work the price and one of the best solutions for guest management and communications. **What problems is Hospitable.com solving and how is that benefiting you?** - Guest Communication - Saving Time on admin - Review Automation ### 31. The Most Valuable software for your short term rental business **Rating:** 5.0/5.0 stars **Reviewed by:** michael h. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** I love the messaging feature the most. It saves me plenty of time on repetitive message. The app went from been a messaging app to a channel manager and a calendar management software. Every day the app keeps getting better. **What do you dislike about Hospitable.com?** I don't like the fact that the direct booking feature is taking too long to go live. **What problems is Hospitable.com solving and how is that benefiting you?** My messaging problem, my calendar management problem, my operation problem ### 32. Amazing Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Clint L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** The ability to create automated messages and custom codes to make the experience feel personal but still be automated is the best feature. **What do you dislike about Hospitable.com?** The inability to attach pictures or files to messages and the speed at which the API syncs messages. **What problems is Hospitable.com solving and how is that benefiting you?** My guest experience is producing amazing reviews and the time my team has to manage messages and communication from guests is minimal. ### 33. Absolute Must Need! **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Hospitable.com?** Smartbnb is a must have. For the price, you save literally hours every week not having to worry about sending guests check-in instructions, etc in a timely manner. It’s already scheduled for you & sends out automatically, with the ability to customize it to your business. And the smart answers to common questions is a life saver! You can also automate your reviews which saves a lot of time in itself and lets you create as many review templates as possible that it chooses from so it’s never the same review if you don’t want that. Smartbnb has helped us upsell orphan nights by sending an automated message out to let guests know if they would like to extend their stay for a discount, it truly does pay for itself! **What do you dislike about Hospitable.com?** Nothing, it saves so much time and has helped boost our business to the next level. **What problems is Hospitable.com solving and how is that benefiting you?** Answers to common questions, the ability to delay a potential bad review to the very last second of the 14 day review period. ### 34. The glue that ties it together **Rating:** 5.0/5.0 stars **Reviewed by:** Jill H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Hospitable.com?** Their constant willingness to improve their product, their partnership with customers during the pandemic, and their availability. Getting the support needed is like no other. The data they provide is useful, imperative, and necessary. The user interface is logical, easy to use, and easy to understand. Anyone can use their platform, including me. The variety of data they provide is like no other. I can really get granular with my bookings and sites to make adjustments and improvements. Without them, I'm lost in the dark. **What do you dislike about Hospitable.com?** A limited number of platforms they currently sync with and they are currently working on integrations. Their smart bot and accuracy sometimes will need some tweaking. I have noticed that every now and then it will randomly respond to something that does not apply. However, when that I happens, I point it out to Smartbnb and they immediately look into it, resolve it for future instances, and respond back to me with the resolution. Very few companies respond back with the result of the resolution. **Recommendations to others considering Hospitable.com:** They offer a referral code, so find someone to support. They have videos to show you how to start, even if you get stuck and they're always upgrading their site. If you see a need, let them know. They are reachable via chat on their site or their email. **What problems is Hospitable.com solving and how is that benefiting you?** Whenever there is an automation issue, either an automatic response being sent when it's not supposed to or when something does not get generated. I send the issue over their chat and someone will respond and look into it. ### 35. Excellent Platform to WOW guests and to increase your 5 Star Reviews.... **Rating:** 5.0/5.0 stars **Reviewed by:** Kate V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** Smartbnb allows me to respond to guests anytime! It allows me to send recommendations on a schedule based on the guests reservation and request a review (and capture the review for us!) This platform has increased our revenue even during covid. We have more repeat guests, have a over 90% occupancy on our 3 active listings and have retained out superhost status with the support of this platform. I highly recommend. **What do you dislike about Hospitable.com?** This platform, like any platform, requires some learning on the users part. I spend time learning by doing monthly. I highly suggest you use the personalization features and test the communication with your guests to see how you can improve their experience through suggestions for activities, updated take out recommendations and more. Don't just use the auto/canned responder! **Recommendations to others considering Hospitable.com:** -Inexpensive guest solutions -increase revenue automatically -increase reviews -increase the WOW factor of your guests -Intergrate's with airbnb and VRBO **What problems is Hospitable.com solving and how is that benefiting you?** I can sleep and run my other businesses without constantly reviewing my app to make sure I am responding faster. Also, When I pre approve a guest it let's them know automatically if that pre approval is running out and asks of they want me to extend the pre approval for them. How cool is that? ### 36. Must Use for ANY Host! **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio C. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** We have been hosting for 3 years now and ever since we started using Smartbnb it has been a complete game changer in our business. The smart automatic messaging saves so much time for us (literally hours every week) while also answering your guest’s questions and giving them information right away! I have guests rave about how much we communicate which with Smartbnb it’s a breeze too! Plus the automatic reviews also saves you so much time but still gives you the option to edit any reviews before it’s sent out! This has allowed us to grow our existing units into some of the top in our market as well as give us more time to expand to host more units. **What do you dislike about Hospitable.com?** Nothing! Their customer service is extremely helpful and thorough! They will answer any question you have and hands down one of the best customer service departments I have ever interacted with. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb solves most guest questions bu sending them an automatic reply after it detects the question. ### 37. Best service to manage your Airbnb **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2020 **What do you like best about Hospitable.com?** Smartbnb contains a lot of features to make sure your customers get automated replies to standard questions at various moments in the reservation process. It also helps the customers as they get instant replies, personalized and on topic. Easy for reservation, check-in, check out reminders, and even thanks you's afterwards. For me, this is the key tool to use, and making sure you spend time on the things that matter. **What do you dislike about Hospitable.com?** Nothing really. Very happy with the software. **Recommendations to others considering Hospitable.com:** Just try it. There will be no way back. It's an easy automation tool and honestly, I couldn't live without it anymore. Handling several reservations per week, Smartbnb takes the work out of your hands and lets you focus on other important tasks. **What problems is Hospitable.com solving and how is that benefiting you?** Instant reply to reservations. Even if they come from other timezones. Automated check-out reminders. Super-fun & easy. Customers even reply as the emails can be personalized. ### 38. Smartbnb has helped to scale our business in a way we never could have otherwise. **Rating:** 5.0/5.0 stars **Reviewed by:** Amber A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** We're able to manage many rentals at the same time without having to worry about who has recieved what. We've used it to send welcome emails, thank you emails, review follow ups, and more. HIGHLY RECOMMEND! **What do you dislike about Hospitable.com?** I'd love an integration with booking.com, vrbo, glamping hub, etc. We'd also love something with integrated booking solution. We would have used this software to manage our team, but there wasn't enough ability to make custom rules (ie assign specific people certain days of the week automatically). **Recommendations to others considering Hospitable.com:** If you are looking for an easy, VERY affordable way to scale and automate your business. THIS IS IT! Worth every penny because of the time it saves, and the customer satisfaction it creates. 10/10 would recommend to a friend! **What problems is Hospitable.com solving and how is that benefiting you?** Missing certain messages from and to guests. Guests have loved our consistent and responsive messaging. It ensures our guests have the info they need, when they need it. ### 39. SmartBnB is brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve G. | Hospitality Guest House Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** I love SmartBnB, I've been using the service for three years. I use it to automate my communication with 4 AirBnB listings. I have 5.0 Communication Ratings across the board! I don't attempt to hide the automated nature of my communication -- what SmartBnB allows me to do is provide an answer to every question under the sun, up front, so that during the reservation I can focus on acknowledging the personal experience of my guests. The service has changed my life by releasing me from micromanaging my reservations throughout the day. I have 100% confidence that my system will always run smoothly. I can travel, go out of cell range, live my life! **What do you dislike about Hospitable.com?** There isn't anything to dislike. The service does exactly what I need it to. When I figured out I could send a picture with my message, I really solved problems! No more guests parking in the wrong spot, no more guests trying to enter the wrong door! **What problems is Hospitable.com solving and how is that benefiting you?** I took a lot of time on the front end to craft messages for tons of scenarios (Instant Book, Pre Approval, Inquiry, Arrival morning, Check-in time). My guests LOVE the information. They mention it in their reviews -- that their host was very informative and helpful... even from grumpy guests, they can't help but thank me for my communication. Brilliant, I tell you! SmartBnB is the best. ### 40. The number one tool for Airbnb/VRBO **Rating:** 5.0/5.0 stars **Reviewed by:** Bassam B. | Senior Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** A big time saver that provides a professional and consistent level of service to all my customers. Imagine not needing to reply to customers messaging you from all across the globe and at very different time zones. That as well as the efficiency of sending the most suitable message to a guest based on when they are coming, what number of persons they are coming with, whether they have children, etc. **What do you dislike about Hospitable.com?** I wish it worked with Booking.com as well. There are really no issues with Smartbnb, as most of the time errors from the Airbnb platform itself are the cause of problems in the integration with Smartbnb, but that is not common or frequent enough to really complain about. **Recommendations to others considering Hospitable.com:** Make this your first tool to manage Airbnb, as of all tools I've tried it was the most value for money ever. The increased customer satisfaction and the prompt level of service you provide by using Smartbnb, as well as the efficiency and simplicity provided in using the tool eventually provide you with peace of mind and efficient utilization of your time. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb will take care of replying to guest inquiries, allowing guests to book, and providing them with the necessary check-in/checkout information in a timely and highly customizable manner. Smartbnb will also take care of automating reviews, including making sure bad reviews only appear in the very last minute of the two week review period. It fees like you've programmed the system yourself without being a programmer, that's how customizable it is for your business. ### 41. Great interface and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** The SmartBnB tool is simple to use, intuitive, efficient, and does not require a ton of experience from the get go! **What do you dislike about Hospitable.com?** I have not come across anything overly critical of the tool. It serves my purpose perfect! **Recommendations to others considering Hospitable.com:** Recommend continue listening to your customers! **What problems is Hospitable.com solving and how is that benefiting you?** Key performance indicators are embedded in the data pull. It's helping with pricing and trend analysis too! ### 42. Fastest way to become a Super Host on Airbnb **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2021 **What do you like best about Hospitable.com?** The ease of creating your e-mail responses, setting up when the emails go out, customize emails to a phrase a guest asks. **What do you dislike about Hospitable.com?** We have not found a thing wrong with using SmartBNB. It has been a great experience. **Recommendations to others considering Hospitable.com:** If you want to streamline your short-term rental business and take the hassle out of having to the correct email responses for every guest that books with you, Smartbnb is the way to go. **What problems is Hospitable.com solving and how is that benefiting you?** With the ability to send guest welcome emails and follow-up emails makes your credibility with guests significant. Airbnb grades you on how fast your response and this increases your ability to become a Superhost. Smartbnb allowed us to become Superhost in 60 days. ### 43. Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** I don't know what would I do without Smartbnb. It has helped me so much in managing guests and the cleaning crew. Easy to program, and love how friendly the design is. **What do you dislike about Hospitable.com?** Nothing I guess, so far I like it all! It has helped me a lot with my business. **What problems is Hospitable.com solving and how is that benefiting you?** Time. I have more time now. ### 44. Great Timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** Smartbnb has cut the time of communicating with my renters tremendously and allows me to focus on other tasks. Complete lifesaver. **What do you dislike about Hospitable.com?** Wish it had a feature to mark messages as read. **What problems is Hospitable.com solving and how is that benefiting you?** Allows me to automatically send key codes based off of phone numbers and its canned responses and automated reviews is a significant time saver. ### 45. A must tool for Short-Term Rental operators **Rating:** 4.5/5.0 stars **Reviewed by:** Mario D. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Hospitable.com?** Automated responses are a life saver! This system saves countless of hours a day. **What do you dislike about Hospitable.com?** Inability to create custom messages that can be set to be sent at a custom time. **What problems is Hospitable.com solving and how is that benefiting you?** I no longer need to schedule emails to be sent individually. Short codes help input variable information on the fly. ### 46. Use Smartbnb! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Customer Hospitality and Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Hospitable.com?** I love how you can check all the reservations from the different channels you have linked to Smartbnb which helps you to keep your calendar organized. **What do you dislike about Hospitable.com?** I believe that everything has turned out pretty good so far! **What problems is Hospitable.com solving and how is that benefiting you?** Double bookings and best customer service! ### 47. Love SmartBnb **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Hospitable.com?** I've tried few different PMS for Airbnb, I found Smartbnb the best pms for me, very convenient and stable. Using it for more than 1 year with no issues. **What do you dislike about Hospitable.com?** Happy with everything. Airbnb should include Smartbnb to official pms list **What problems is Hospitable.com solving and how is that benefiting you?** automated messages and more ### 48. peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe P. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2021 **What do you like best about Hospitable.com?** I have multiple properties and it's a huge time saver and also puts my mind at ease that I didn't forget to send x,y, z guest ac crucial message. I love the product and what it does for me and my business. **What do you dislike about Hospitable.com?** not much... I wish one day the AI will be able to do even more **What problems is Hospitable.com solving and how is that benefiting you?** time and peace of mind ### 49. Smartbnb Has Helped Me Automate a Majority of My Vacation Rental **Rating:** 5.0/5.0 stars **Reviewed by:** Greg F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** > Shortcodes and custom shortcodes working in conjunction with the automated messaging creates a very powerful platform in which to customize and automate your vacation rentals. > The hours it has saved me each week through automation > Great pricing for my 3 listings. > Smartbnb has a very responsive team **What do you dislike about Hospitable.com?** Not much to dislike. It does take some time to get your custom shortcodes and messaging created. But you can use the messaging and shortcodes that they provide for you without customizing and still be very effective. **Recommendations to others considering Hospitable.com:** I have been extremely happy using Smartbnb for the last 2 years. They continue to add features and actively develop the platform. **What problems is Hospitable.com solving and how is that benefiting you?** Solved the problem of a very lacking messaging through Airbnb and VRBO. The automation and time savings it provides is tremendous. ### 50. Great Help for Short Term Rentals Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep N. | General Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** Smartbnb enables me to get rid of the headache that is caused by thinking about the messages or inquiry can reach my email anytime and I need to be there to answer. It is the answer to that. It keeps my communication with my guests seamless and perfect. Smartbnb enables me to answer every single question a guest can ask, I even can get it written upfront. So all in all it saves me a lot of hardwork and time which I can spend doing research stuff regarding expanding my business. I love Smartbnb and highly recommend it to my fellow hosts. **What do you dislike about Hospitable.com?** I wish more OTAs are added like Airbnb and VRBO. **What problems is Hospitable.com solving and how is that benefiting you?** Automating my messages..... Pre-written messages based on keywords like early check in, late check out, WiFi etc. ## Hospitable.com Discussions - [Is there a way to add pictures to the messages sent?](https://www.g2.com/discussions/34273-is-there-a-way-to-add-pictures-to-the-messages-sent) - 4 comments, 2 upvotes - [What is Hospitable.com used for?](https://www.g2.com/discussions/what-is-hospitable-com-used-for) - 1 comment - [View Hospitable.com pricing details and edition comparison](https://www.g2.com/products/hospitable-com/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A46%3A23+-0500&secure%5Bsession_id%5D=3e575507-381c-431d-95b2-fbcea1ef65d3&secure%5Btoken%5D=0b9cf7a653c8ac9533c15adba31c2a7b9451a8ee09922e288d154668525bbb14&format=llm_user) ## Hospitable.com Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ecobee SmartBuildings](https://www.g2.com/products/ecobee-smartbuildings/reviews) - [Extenteam](https://www.g2.com/products/extenteam/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [StayFi](https://www.g2.com/products/stayfi/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) ## Hospitable.com Features **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hospitable.com Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - 4.7/5.0 (150 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.6/5.0 (107 reviews)