HeyMarvin Reviews & Product Details

I appreciate Marvin's ability to record user interviews and team meetings in a secure manner, integrating seamlessly with MS Teams, which is essential for compliance with my company's requirements. The automatic generation of accurate transcripts within minutes is a significant time-saver, as it eliminates the hassle and expense often associated with transcription services. The synchronization of transcripts with their respective audio and video recordings, along with the ability to search and share them easily, enhances collaborative efficiency tremendously. The integrated analysis tools, including robust AI shortcuts, allow me to perform detailed analysis on both individual interviews and larger projects. The convenience of using the 'Analyze by Question' feature to obtain specific insights is unparalleled in enhancing the precision of my research. Additionally, the platform's research repository function is indispensable, allowing quick addition and publication of insights for stakeholder review. Having these functionalities combined in one place significantly streamlines my workflow and makes using Marvin a compelling choice. Review collected by and hosted on G2.com.

I find the customization options for graphs and charts for quantitative data lacking, as I need to export them in various formats directly into reports or slide decks. Additionally, the analysis of quantitative survey data is not as robust as I would like, particularly when uploading data from Qualtrics or a spreadsheet. I also found it initially intimidating to understand the setup due to the many options available on the interface, especially the multiple 'ASK AI' search bars which were confusing at first. Every once in a while when uploading a file it will get stuck causing me to have to contact the help desk. Review collected by and hosted on G2.com.

Marvin is not only a great place to access research and insights from various teams or past studies, but can actually answer pretty complex questions you may have about your user base using AI which mines what it already knows about users from these previous studies. Review collected by and hosted on G2.com.

Honestly, nothing yet. So far I've been able to access what I need and bounce questions about new features we're working on. Review collected by and hosted on G2.com.

It’s perfectly tailored for research professionals, making it easy to manage multiple projects at the same time. Linking specific quotes and video clips directly to our core insights feels seamless, and it also works as a strong repository for catching up on findings and insights from other teams. Review collected by and hosted on G2.com.

The platform falls short in robust quantitative analysis, which makes it hard to combine quantitative and qualitative data in a truly effective way. In addition, the AI query feature sometimes misinterprets prompts or brings up irrelevant details, so it still requires manual review and oversight. Review collected by and hosted on G2.com.

The conversational AI engine has become a huge time-saver, helping me spot patterns I used to miss when I was skimming through pages of notes. The tagging system is equally intuitive, and it makes it very easy to organize qualitative data as I go. Review collected by and hosted on G2.com.

The interface can feel a little cluttered at times, which can make navigation frustrating when I’m trying to find specific functions. I also wish there were more granular controls for the AI assistant—for example, the ability to adjust the output tone or choose how deep it searches through files. Review collected by and hosted on G2.com.

The AI notes are the best I’ve used so far. They really save time and help boost my productivity. Review collected by and hosted on G2.com.

I didn’t like the discussion guide that was created, because it felt very generic and not particularly tailored. Review collected by and hosted on G2.com.

Well there is a bunch of things hahaha, first, the AI capabilities are amazing, at the begging they weren't doing their best but nowadays marvin has invested in enhancing the way we can ask marvin questions, with natural language and it's amazing that we can discover unseen things, I often had to go and read all of my notes and check lists but now I have this awesome partner that helps me to do nnot anything when doing researches, another fact that I can't help falling in love with marvin is how tagging and labeling is becoming so easy, using each feature to improve the performance of my daily work Review collected by and hosted on G2.com.

I think that one of the things that can be improve is the UI, sometimes I feel like I don't know exactly whrer to go to get something moreover I know that they are improving the app eveeryday, and, probably another thing is having more options or settings to use when asking to the AI side of marvin, I mean like the tone of the answers and how deep to search into each one or all of the researches Review collected by and hosted on G2.com.

What I like most about Marvin is that you can get a lot of cool insights from a very simple data analysis. The data analysis takes just a few minutes. If you've set up the discussion guide and have annotated the interviews or the focus groups or whatever you've done or recorded with Marvin, it's just very nice to be able to ask AI things and to come up with answers in just, like, a few minutes. One thing that I really like about the Ask AI tool is that you can use it to actually compare different interviews. So you can go into an interview and ask AI a question like what did the focus group participants or the interviewee think of this concept? And you can go into another interview, ask the same question, and compare the different answers. So that kind of helps you with comparing interviews. Even though you can also ask AI to summarize the insights from different interviews all at once, asking AI the question, the same question in different interviews gives you a lot of insight. Review collected by and hosted on G2.com.

I think that sometimes the AI kind of trips and invents things that aren't there. If you ask a question that doesn't really have data, it's still going to give you an answer, and it's going to invent it. It's an issue with all generative AI experiences. The learning curve to understand the features and use them to solve our specific problems was more challenging. Even after reading the how-to guide and FAQs, I still struggle to figure out the best way to use the tool. It would be great to have more guidance from the Marvin team. Also, it's quite expensive compared to the competitors. Review collected by and hosted on G2.com.

Marvin is purpose-built for UXR, and it doesn't attempt to be an all-in-one solution. Because of this focus, it handles the specific tasks required in user research exceptionally well. The features are robust, yet the platform remains intuitive and straightforward to navigate. As the UXR lead, I genuinely enjoy using the tool, but what I appreciate most is how easily our non-UXR team members can jump in and use it regularly. The onboarding process was simple, which is crucial for our goal of democratizing research and empowering squads to involve users in our workflow. Teams are now sharing user insights during meetings, standups, and product strategy sessions through the HeyMarvin platform—this, to me as a UXR professional, is a true mark of success. Review collected by and hosted on G2.com.

I wish I could do deep research in the cross-project analysis. At times the deep research does take quite a long time to produce a result. I REALLY WANT to see how many times each published insight has been viewed. Review collected by and hosted on G2.com.

HeyMarvin is the whole package. The more I use it, the more I keep discovering new ways it supports my research and design process - from organizing notes, to capturing insights, to adding interview questions ahead of time and getting accurate summaries afterward. It’s like having a thoughtful research assistant that helps me stay organized, save time, and focus on what really matters - understanding people and their needs. Review collected by and hosted on G2.com.

The only thing that I have been noticing that I wish could be solved is that when I go into an insights document there is no way to just go back to the project I am in, you need to click the Home Marvin icon and go all the way to home and then go to your project and then insights and such. Please give us some breadcrumbs or back button! Thanks :) Review collected by and hosted on G2.com.

I really like the Ask AI feature of Marvin. It's very helpful when I'm trying to find a specific sound bite that I remember hearing or talking to our users about. The deep research and cross-project analysis features are also something I really like because they allow us to select different projects and pull out the themes and sentiments from users who are across multiple applications. The insights feature is really helpful too. I can quickly publish an insight, and it becomes a very public-facing, shareable link for anyone outside of the organization. It's nice that contributors or everyday Marvin users who are not active can see firsthand what we're generally hearing from users or stakeholders. Review collected by and hosted on G2.com.

Sometimes, integrating with Zendesk in Marvin feels a bit slow. Importing thousands of support tickets seems to bog down the system. I think those tickets might not be as helpful once imported since they appear pretty surface-level. I'd love better integration there and maybe it's on our side too, but adding those tickets doesn’t seem as useful yet. I'd appreciate more onboarding education to improve the integration experience. It would be cool if there was a smoother feedback gathering tool for folks not active in Marvin, like our sales reps or BD team, to input feedback without it being a manual bottleneck. A centralized area for them would make things much easier. Review collected by and hosted on G2.com.