HeyMarvin Features
User Response Methods (6)
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Survey
Text-based surveys or quizzes related to user experience.
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Video Snippets
Individually recorded video clips based on situations or prompts.
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Video Interview
One-on-one video conferences with users.
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Photo Submission
Screenshots or in-context photos sent in from users.
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Text/Notes
Text responses to situational prompts.
Commenting/Notes
Leave comments and notes on documents for others to view
Participant Selection (3)
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In-App
Intercepting users during application usage.
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Recruitment Pool
Vendor-provided database of respondents.
Single Sign On
Allow users to access multiple services after entering their login credentials once
Insights (6)
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Analytics
Actionable data generated from user responses.
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Collaboration
Collaborative tools for analyzing or repurposing responses.
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Sorting
Tools for tagging, storing, and searching responses.
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
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Computer Transcription
Video responses are transcribed by a computer
Analytics
Actionable data generated from user responses
Content Management (6)
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Data Centralization - Insight Engines
Queries and pulls enterprise data into a singular knowledge respository
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Archiving - Insight Engines
Stores and organizes synthesized data
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Search Analysis - Insight Engines
Analyzes search results to identify trends and patterns
Intelligent Search
Retrieves search results using various capabilities, including AI, ML and NLP
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Text Analysis
Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
Content Discovery (9)
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Search Interface - Insight Engines
Provides a simple, intuitive search interface for users
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AI Functionality - Insight Engines
Leverages artificial intelligence technology to empower search
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NLP Functionality - Insight Engines
Leverages natural language processing technology to empower search
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Data Mining - Insight Engines
Crawls within the enterprise and outside the enterprise for data points
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Structured Navigation - Insight Engines
Provides filters for refined navigation
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Machine Learning - Insight Engines
Leverages machine learning technology to empower search
Full Text Search
Search for specific words or phrases within a document or database
Semantic Search
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Feedback Source (5)
Invitation
Invite customers to respond via SMS, email, or social media
Survey Link
Create a unique survey link to invite respondents
App
Capture video feedback via vendor app
Widget
Invite respondents via in-app or on-site widget
Recruitment Pool
Solicit responses from pre-approved database provided by vendor
Feedback Management (4)
Media Library
Collect and archive video responses in a private media library
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Sorting
Tools for tagging, filtering, and searching video responses
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Sharing
Publish or share videos privately within the organization or publicly online
Privacy
Features for ensuring privacy compliance
Voice (2)
Dictation
Provides dictation capabilities.
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Accuracy
Gives the user a reliable and accurate transcription of the text.
Transcription (14)
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Speaker Identification
Identifies and differentiates between different speakers.
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Timecode Management
Provides timestamps for the transcription and gives the user the ability to alter them.
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Closed Captioning
Allows for transcription to be displayed as closed captioning for a video.
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Custom Dictionary
Ability to add words or phrases to a custom dictionary for transcription.
Full Text Search
Search for specific words or phrases within a document or database
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Version Control
Track revisions and updates made to files and navigate between different versions
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
File Management
Create, save, and store files
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Data Storage Management
Manage and store data in a database
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Video Management
Store and manage online video content
Document Management
Store, manage, and track all electronic documents in a centralized location
Editing (4)
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Collaboration
Have the ability to share your project and grant collaborators access to comment or edit.
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Spell Check and Punctuation
Provides spell checking and punctuation, such as commas, periods, and question marks.
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Synchronous Editing
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Translation
Allows for the translation of the transcribed text.
Integration (6)
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Data Security
Gives the user a secure platform for transcription which does not scrape data or compromise user data.
API
Provides an API to port the transcription into external applications.
Voice Files
Supports uploading recorded voice data into the solution.
Live Captioning
Allows for the user to incorporate live transcription into video footage.
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Integrates With Existing Applications
Integrates with existing applications to allow for seamless transcription of audio.
Real-Time Data
Receive data and information in real time
Management (3)
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Team Collaboration
Provides a highly collaborative user research hub to the benefit of all relevant team members.
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Access Control
Allows administrators to designate access and data permissions to individual team members.
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Data Security
Keeps sensitive user data secure and compliant.
Functionality (4)
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Sentiment Analysis
Uses AI to accurately assess feedback sentiment based on keywords and phrases.
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Tagging
Provides tools for team members to group user research with customizable tags.
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Note Taking
Allows team members to add notes to user feedback.
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Integrations
Integrates seemlessly with user research software that handles the outright gathering of user data.
Generative AI (6)
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Multiple Data Sources
Allows users to manage data from a number of sources
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Demo Automation (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
AI Demo Agent or Avatar
Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time
Agentic AI - Transcription (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
File Transfer
Move files across different systems or networks
Additional Functionality (139)
Part of Speech Tagging
Categorize words in a text with a particular part of speech, depending on the definition of the word and its context.
Natural Language Processing
Process and analyze human language in text or audio form
Customer Support
Provide online support for your customers through live chat or help desk functionality
Subtitles/Closed Captions
Automatically create subtitles/closed captions
Speech Recognition
Train your system to interpret and transcribe voice messages
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Time Stamps
Mark sentences, keywords, or phrases with specific time codes
Custom Fonts
Variable fonts or unique font pairings for designs
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Caption Service
Human service component to captioning software
Media Upload
Upload images, videos, and other types of media
Text Overlay
Create text to match video content
Keyword Search
Identify specific keywords in documents
Full Text Extraction
Pull information from scanning entire documents
Multiple File Format Support
Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.
Speech-to-Text Analysis
Analyze, correct, and monitor speech for transcriptions or recordings
Preview Functionality
Preview materials before finalizing projects
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Live Streaming Production
Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews
Timecoding
Automatic recording of timestamps from audio/video files
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Historical Reporting
Information, data and reports that are being tracked over time
Call Recording
Record the audio of phone conversations for quality assurance purposes
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Data Import/Export
Import and export data to and from software applications
IVR
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Automatic Formatting
Automatically formats data in a predetermined way
Multiple Format Support
Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
Annotations
Highlight content and/or make notations about parts of content
Mobile Access
Access software remotely via mobile devices
Automatic Transcription
Use AI to convert voice into text automatically
Projections
Estimate or forecast of a future scenario based on the study of present trends
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
For Manual Transcription
For manual transcription
Video Support
Supports various video file formats
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Audio/video file upload
Upload audio and video files
Playback Controls
Allow users to control playback options such as speed, pause, stop, play, etc.
Chat Transcript
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Multimedia Support
Supports various file formats
Automatic Transcription Services
For automatic transcription services
Multi-Language
Manage and support multiple languages
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Secure Data Storage
Securely stores data to prevent data loss or breaches
Lead Capture
Automatically identify and save contact information of potential customers
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
User Journeys
Track user's interaction with the prototype
Usability Testing
Process of evaluating a product or website by testing it with representative users.
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
For Mobile
Compatible with mobile devices
A/B Testing
Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Data Visualization
Graphical representation of data
API
Application programming interface that allows for integration with other systems/databases
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Unmoderated Testing
Screen Activity Recording
Capture what is happening on a computer screen
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Software Testing Management
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Customizable Questions
Tailored or customizable questions for more targeted and relevant data collection
Heatmaps
A visual display that uses a color spectrum to show how visitors interact with areas of a web page
Prototype Creation
Create, manage and access prototypes to capture design concepts and test on users
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Data Import/Export
Import and export data to and from software applications
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
User Research Analysis
Analyze and gain insights into user experience
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
For Websites
Software is used for working on online pages
Issue Tracking
Record and follow the progress of every issue
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Customizable Branding
Add customized logos and colors to align with company branding
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Design Management
Collaborate on creating a product by sharing and adjusting designs through a shared portal
Multi-Language
Manage and support multiple languages
Real-Time Data
Receive data and information in real time
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Customizable Fields
Customize data fields to support various needs and use cases
Moderated Usability Testing
Conduct user tests while watching/moderating the session
Quantitative Metrics
Metrics that are measured statistically.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Categorization/Grouping
Organize and group data or items based on various criteria
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Conversion Rate Optimization
Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Video recording/Transcriptions
Recorded video session of the tests
Customizable Categories
Annotations
Highlight content and/or make notations about parts of content
Performance Testing
Allows developers to check if their applications/web browsers are running as expected.
Benchmarking
Compare key metrics for the business against prominent players in the industry
Question Library
Pre-written repository of questions that can be reused within a course or for assessment or interviews
Customizable Reports
Alter the layout and content of reports
Projections
Estimate or forecast of a future scenario based on the study of present trends
Survey/Poll Management
Create and administer polls and surveys
Assessment Management
Creation, administration, and evaluation of assessments or tests
Activity Tracking
Track and document all activities across devices, networks, and other systems
Video Support
Supports various video file formats
Demographic Data
Customer Experience Management
Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
Workflow Management
Create, design and manage workflows for repetitive tasks
Geotargeting
Geographic location of visitors determines behavior of the software
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Email Reminders
Reminders sent via email
Audience Targeting
Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
Analytics
Tools for the systematic analysis of various types of data or statistics
Data Source Connectors
Connect to big data sources
Multi-Language
Manage and support multiple languages
Data Security
Protect sensitive data for digital privacy
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Data Extraction
Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
Natural Language Processing
Process and analyze human language in text or audio form
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Data Visualization
Graphical representation of data
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Automatic Backup
Data is backed up automatically to prevent data loss
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Augmented Analytics
Analyze data and automatically generate insights using AI/ML technologies
Data Aggregation
Collect, process and structure data from multiple sources for further analysis
Intent Recognition
Helps understand a user's intentions/actions
Indexing
Compile and organize data into specific metrics
Personalization
Adjust communications based on previous interactions or personal preferences
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Data Classification
Grouping log entries based on similar attributes.
Data Discovery
Discover and connect variety of data sources to the application for analysis
Behavioral Analytics
Track and analyse user behavior within a system or network
Data Capture and Transfer
Import, collect, and capture data from multiple sources


