Hexnode Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Hexnode's interface exceptionally easy to use, complemented by outstanding support and extensive documentation. (22 mentions)
Users value the versatile platform support of Hexnode, enabling effective management of diverse devices seamlessly. (21 mentions)
Users value the centralized device management of Hexnode, allowing easy integration and comprehensive compliance management. (16 mentions)
Users value the exceptional customer support from Hexnode, ensuring easy problem resolution and user satisfaction. (15 mentions)
Users value the flexibility and ease of policy management with Hexnode, simplifying device setup and security. (9 mentions)
Users find Hexnode's features lacking in depth and innovation, particularly for reporting, analytics, and automation capabilities. (8 mentions)
Users find Hexnode's pricing to be expensive, especially challenging for smaller teams with limited budgets. (7 mentions)
Users find Hexnode limited in features, noting the absence of basic policies and functionality for Windows environments. (7 mentions)
Users notice the missing features in Hexnode, particularly in reporting and advanced automation capabilities across platforms. (7 mentions)
Users experience long sync times and confusion with the dashboard, along with challenges in device compliance and tracking. (6 mentions)

5 Pros or Advantages of Hexnode

1. Ease of Use
Users find Hexnode's interface exceptionally easy to use, complemented by outstanding support and extensive documentation.
See 22 mentions

See Related User Reviews

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you like about Hexnode?

The user interface is very intuitive, making it easy to become productive quickly, even for administrators who may not be MDM experts. Common tasks su

Suttapong W.
SW

Suttapong W.

Mid-Market (51-1000 emp.)

4.5/5

"Affordable Pricing MDM Solution"

What do you like about Hexnode?

Plans start at $1.08 per device per month for basic MDM and kiosk functionality, with discounts available for annual subscriptions. Intuitive dashboa

2. Features
Users value the versatile platform support of Hexnode, enabling effective management of diverse devices seamlessly.
See 21 mentions

See Related User Reviews

Vibhor J.
VJ

Vibhor J.

Mid-Market (51-1000 emp.)

4.5/5

"Hexnode Review"

What do you like about Hexnode?

1. UI is very interactive and smooth. 2. Real-time troubleshooting. 3. Hexnode supports various platforms like Android, iOS, Windows, and even tvOS,

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you like about Hexnode?

The user interface is very intuitive, making it easy to become productive quickly, even for administrators who may not be MDM experts. Common tasks su

3. Device Management
Users value the centralized device management of Hexnode, allowing easy integration and comprehensive compliance management.
See 16 mentions

See Related User Reviews

VP

Vinicius P.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent expience"

What do you like about Hexnode?

The solutions is very complex,it's compatible with several System Operation allowing manager all devices in the one console

Suttapong W.
SW

Suttapong W.

Mid-Market (51-1000 emp.)

4.5/5

"Affordable Pricing MDM Solution"

What do you like about Hexnode?

Plans start at $1.08 per device per month for basic MDM and kiosk functionality, with discounts available for annual subscriptions. Intuitive dashboa

4. Customer Support
Users value the exceptional customer support from Hexnode, ensuring easy problem resolution and user satisfaction.
See 15 mentions

See Related User Reviews

Suttapong W.
SW

Suttapong W.

Mid-Market (51-1000 emp.)

4.5/5

"Affordable Pricing MDM Solution"

What do you like about Hexnode?

Plans start at $1.08 per device per month for basic MDM and kiosk functionality, with discounts available for annual subscriptions. Intuitive dashboa

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Hexnode has been helpful for our business model who has employees that work remotely."

What do you like about Hexnode?

hexnode support is very helpful and will walk you through the process and give you related literature for reference.

5. Policy Management
Users value the flexibility and ease of policy management with Hexnode, simplifying device setup and security.
See 9 mentions

See Related User Reviews

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you like about Hexnode?

The user interface is very intuitive, making it easy to become productive quickly, even for administrators who may not be MDM experts. Common tasks su

Suttapong W.
SW

Suttapong W.

Mid-Market (51-1000 emp.)

4.5/5

"Affordable Pricing MDM Solution"

What do you like about Hexnode?

Plans start at $1.08 per device per month for basic MDM and kiosk functionality, with discounts available for annual subscriptions. Intuitive dashboa

5 Cons or Disadvantages of Hexnode

1. Lacking Features
Users find Hexnode's features lacking in depth and innovation, particularly for reporting, analytics, and automation capabilities.
See 8 mentions

See Related User Reviews

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you dislike about Hexnode?

The reporting and analytics features are quite basic. While the built-in reports function as expected, they lack the customization and depth of insigh

Jeremy M.
JM

Jeremy M.

Mid-Market (51-1000 emp.)

3.5/5

"Solid MDM for use with big or small companies"

What do you dislike about Hexnode?

They are feature light. There are certain things we'd like to see evolve in to the product which simple are not there yet.

2. Expensive
Users find Hexnode's pricing to be expensive, especially challenging for smaller teams with limited budgets.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Think again before using Hexnode"

What do you dislike about Hexnode?

Support: Their support teams are absolutely abysmal. They have 0 access to your environment (Great for security, but terrible for supportability). UI

Oluwatobi J.
OJ

Oluwatobi J.

Small-Business (50 or fewer emp.)

5.0/5

"Great experience with Hexnode"

What do you dislike about Hexnode?

The pricing can be quite expensive, especially for smaller teams like ours

3. Limited Features
Users find Hexnode limited in features, noting the absence of basic policies and functionality for Windows environments.
See 7 mentions

See Related User Reviews

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you dislike about Hexnode?

The reporting and analytics features are quite basic. While the built-in reports function as expected, they lack the customization and depth of insigh

Jeremy M.
JM

Jeremy M.

Mid-Market (51-1000 emp.)

3.5/5

"Solid MDM for use with big or small companies"

What do you dislike about Hexnode?

They are feature light. There are certain things we'd like to see evolve in to the product which simple are not there yet.

4. Missing Features
Users notice the missing features in Hexnode, particularly in reporting and advanced automation capabilities across platforms.
See 7 mentions

See Related User Reviews

ER

EFraim R.

Mid-Market (51-1000 emp.)

5.0/5

"IT Systems Specialist"

What do you dislike about Hexnode?

The reporting and analytics features are quite basic. While the built-in reports function as expected, they lack the customization and depth of insigh

Jeremy M.
JM

Jeremy M.

Mid-Market (51-1000 emp.)

3.5/5

"Solid MDM for use with big or small companies"

What do you dislike about Hexnode?

They are feature light. There are certain things we'd like to see evolve in to the product which simple are not there yet.

5. Device Management
Users experience long sync times and confusion with the dashboard, along with challenges in device compliance and tracking.
See 6 mentions

See Related User Reviews

Suttapong W.
SW

Suttapong W.

Mid-Market (51-1000 emp.)

4.5/5

"Affordable Pricing MDM Solution"

What do you dislike about Hexnode?

I'm extremely disappointed with Hexnode's MFA implementation, particularly when it comes to removing devices in bulk. As an administrator, I need to r

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Lightweight go for top tier"

What do you dislike about Hexnode?

the sync takes long time, the dashboard can be little confusing users can uninstall the product and it does not prompt for passwords, DLP features

Hexnode Reviews (226)

Reviews

Hexnode Reviews (226)

4.5
226 reviews
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ER
IT Senior Technician
Consumer Goods
Mid-Market (51-1000 emp.)
"IT Systems Specialist"
What do you like best about Hexnode?

The user interface is very intuitive, making it easy to become productive quickly, even for administrators who may not be MDM experts. Common tasks such as enrollment, policy creation, and app deployment are straightforward to perform.

The platform offers strong multi-platform support, allowing you to manage iOS, Android, Windows, macOS, and tvOS from a single console. This unified approach feels consistent rather than fragmented.

Policy controls are flexible, particularly when it comes to kiosk or lockdown modes and compliance rules. You can achieve a high level of granularity without the setup process becoming cumbersome.

Deployment and onboarding are fast, with device enrollment—especially for Apple ADE and Android Enterprise—being smooth and well-documented. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

The reporting and analytics features are quite basic. While the built-in reports function as expected, they lack the customization and depth of insight found in larger UEM platforms. The user interface is generally clean, but there are occasional inconsistencies—some advanced settings can be hard to find, and their behavior may vary slightly between platforms. Automation capabilities are somewhat limited; while it’s possible to automate standard workflows, more advanced or conditional automation, particularly across different platforms, is not as robust as what higher-end tools offer. Management features for macOS and Windows are not as fully developed as those for mobile platforms, which seem to be the main focus. Additionally, although making policy changes is straightforward, tracking changes and rolling them back cleanly is more challenging, as change management and versioning tools are less comprehensive. Review collected by and hosted on G2.com.

Suttapong W.
SW
senior security officer
Mid-Market (51-1000 emp.)
"Affordable Pricing MDM Solution"
What do you like best about Hexnode?

Plans start at $1.08 per device per month for basic MDM and kiosk functionality, with discounts available for annual subscriptions.

Intuitive dashboard and easy-to-manage policies make it simple for administrators to control devices.

Responsive technical support team available to assist with any issues.

Easy to implement as users can enroll their devices via self-enrollment using an installation link.

Datas can be access via API which great for implementations. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

I'm extremely disappointed with Hexnode's MFA implementation, particularly when it comes to removing devices in bulk. As an administrator, I need to remove 5-10 devices at a time, and the MFA process becomes a major bottleneck.

For every device removal, I'm prompted to complete MFA via email, resulting in a flood of emails (20+ in a short span!) just to complete a single task. This not only wastes time but also creates unnecessary clutter in my inbox.

The lack of flexibility in MFA settings is frustrating. There's no option to exempt bulk actions or use a more efficient MFA method. It's like Hexnode's security features are designed to hinder productivity rather than enhance it.

That can be frustrating. When device details are only available on the website and not through the API, it can limit automation and integration capabilities. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Mid-Market (51-1000 emp.)
"Hexnode: Simple and Effective Solution for Device Management"
What do you like best about Hexnode?

The Kiosk Mode function has been a lifesaver for our devices at points of sale. It allows us to restrict access only to the necessary applications, which improves security and user experience. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

Sometimes, the control panel can seem a bit cluttered if you're not familiar with it, although once you get used to it, it's very efficient. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Tiered Licensing Pushes You to Upgrade Despite Strong Cross-Platform Management"
What do you like best about Hexnode?

Hexnode is good because it allows you to manage Mac and PC within the same hub. Many different features. Implementation is decent once you get the hang of the lay out. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

The licences are very tiered, unlocking groups of small features at a time which makes you end up subscribing to the highest tier by a certain point. Support is very good. Review collected by and hosted on G2.com.

Vibhor J.
VJ
Lead Support
Medical Devices
Mid-Market (51-1000 emp.)
"Hexnode Review"
What do you like best about Hexnode?

1. UI is very interactive and smooth.

2. Real-time troubleshooting.

3. Hexnode supports various platforms like Android, iOS, Windows, and even tvOS, making it versatile for managing diverse environments. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

1. The action history tab needs improvement in terms of managing the ongoing commands. Sometimes, the commands take longer than usual to execute despite having a strong internet connection.

2. We can't switch to any other actions tab when taking the remote of a device. To do that, we have a create a duplicate tab in the browser. I hope Hexnode should add a pop up window feature. Review collected by and hosted on G2.com.

VP
Support Coordinator
Small-Business (50 or fewer emp.)
"Excellent expience"
What do you like best about Hexnode?

The solutions is very complex,it's compatible with several System Operation allowing manager all devices in the one console Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

On moment not see nothing negative in the product, is very complete. Review collected by and hosted on G2.com.

ES
IT Analyst
Small-Business (50 or fewer emp.)
"The best UEM solution"
What do you like best about Hexnode?

Remote acess

kiosk mode

support all plataforms Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

support language brazil - pt-br

2fa to delete devices Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Mid-Market (51-1000 emp.)
"Think again before using Hexnode"
What do you like best about Hexnode?

Ability to push apps: Pushing apps outside policies is amazingly simple, and is a feature a lot of MDM's don't have. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

Support: Their support teams are absolutely abysmal. They have 0 access to your environment (Great for security, but terrible for supportability).

UI: The UI is not intuitive, feels like they just put items whenever they feel like.

Connectivity: We've only tested iOS, but their iOS connectivity has been extremely reliable. Multiple pushes of a command needs to be sent.

Pricing: The pricing for this product is too expensive, especially once you start adding technicians. It's 2025, stop charging per tech. Review collected by and hosted on G2.com.

Romans L.
RL
System Administrator
Mid-Market (51-1000 emp.)
"Probably the best MDM for macOS"
What do you like best about Hexnode?

A lot of flexibility in control and security of macOS, constantly adding new features and for other platforms as well. And knowledge base is huge, which helps to find answers. And even if you don't find what you're looking for, support will always resolve your issues. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

Complex configurations does not always provide intuitive setup processes, and after you finish - you may encounter issues because some nuances were not pinpointed in manual. Review collected by and hosted on G2.com.

Oluwatobi J.
OJ
Product Operations Associate
Small-Business (50 or fewer emp.)
"Great experience with Hexnode"
What do you like best about Hexnode?

As a long-time Hexnode user, I'm extremely satisfied with how it's simplified our device management. The dashboard is intuitive, making it easy to deploy policies across all our company devices. Security features give me peace of mind, and whenever I've had questions, their support team responds quickly. Review collected by and hosted on G2.com.

What do you dislike about Hexnode?

The pricing can be quite expensive, especially for smaller teams like ours Review collected by and hosted on G2.com.

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