The console is easy to understand and feels very intuitive. It has improved a lot since we first started using it. It’s lightweight, so it stays fast, and requests usually get a quick response.

My favorite feature is the built-in remote terminal. It’s a big help whenever I need to act on a machine directly. Support is another strong point, too—they respond quickly and jump in fast when there’s a problem.

I also appreciate the integrations. I use the REST API to pull device inventory and confirm which devices each policy targets. That information then feeds our device allow list in our Zero Trust tool automatically, so no one has to update serial numbers by hand.

The AI assistant is straightforward to use and typically responds quickly.

Pricing: We migrated from JAMF to Hexnode because the cost is lower than competitors, and they still deliver a good experience. Review collected by and hosted on G2.com.

UI: The console could look nicer overall, with better filters and clearer explanations. Also, when I search for an endpoint and then go back to the previous menu, the filter gets cleared. I’d really like an option to pin the filter so I don’t have to set it up again every time.

Performance: Policies and configurations can take a long time to apply. For example, it can take hours for Hexnode to recognize that a device has finished enabling disk encryption. The API has limitations as well; for instance, it doesn’t expose custom script results, which are only visible in the portal. We also went through a period where the devices API returned errors for many hours, until Hexnode fixed it on their side.

Troubleshooting: The logs need to be improved, especially when it comes to explaining why an app didn’t install. I spent hours on one case, and the issue turned out to be that the version of our antivirus app was out of date. I only discovered that by reading Hexnode’s log file on the endpoint through the terminal.

Documentation: The documentation could be clearer and less confusing.

Device management: Changing a user’s password is not great, because it always requires the user’s current password. macOS updates are also difficult to run through Hexnode and can end up stuck in loops.

AI: The scripts it generates usually don’t work as expected, so I end up using another AI tool instead.

Pricing: They charge for every analyst that needs access to the dashboard. Review collected by and hosted on G2.com.

makes it easy to manage, secure, and monitor devices from a single dashboard. It simplifies macOS device enrollment, configuration profile deployment, security policy enforcement, and FileVault encryption management. Its remote management capabilities and user-friendly interface help reduce manual effort and improve overall IT efficiency. Review collected by and hosted on G2.com.

Some advanced features and troubleshooting options in Hexnode UEM could be improved, especially for macOS device management. Certain configurations require additional manual effort, and resolving complex issues sometimes requires support from the vendor. I would also like to see more granular security controls, better vulnerability management, and faster technical support to make endpoint management more efficient. Review collected by and hosted on G2.com.

Inventory management was easy. Audit capabilities were good too. Review collected by and hosted on G2.com.

Application installation/setup was not intuitive.

Support was BAD. Even as a partner, you got passed around for the same issue. Everyone was offshore and communication was painful.

Direct sales team are TERRIBLE. As a partner when you created a new tenant, the direct sales team would still reach out to you since you went into their queue for no reason. Regularly calling multiple times before 8am. Often at 7am.

Partners were 3rd class citizens - they would change partner pricing and seat commit without communication, sell you 15 seats at checkout but when you went to allocate them, it would tell you you needed 30 now when it used to be 15. Effectively doubling the cost for no good reason. Review collected by and hosted on G2.com.

Having an API that allows us to create our own front end to manage our fleet of Samsung Android tablets means that we can lock them down and still have non technical staff manage their use with the students in our classrooms. Being able to also deploy new apps and updates to existing apps without needing to go to each tablet makes improving our programs offered to our students much easier. We had a number of Hexnode support staff who were really very helpful in the initial trails and onboarding of the system. The knowledge of these support staff is far more useful than the AI chatbot interface in the system itself and I would recommend contacting the account manager to arrange video conference calls with the support staff rather than rely on the AI chat. Initally the performance of the system was a little sluggish when trying to change the user and profiles of 90 tablets at the same time, however this appears to have improved in recent times. For us, the pricing is on the higher side of what we were expecting to pay compared to solutions from other vendors including Samsung themselves, however the inital support during our trial phase made this product the prefered solution compared to the competition. Review collected by and hosted on G2.com.

The AI system for resolving issues leaves a lot to be desired. It regularly tells us to use features that don't exist, sends us to the wrong menus, and overall hasn't helped solve most of the initial problems we had with the system. This was recently exacerbated by a major change in the layout of the UI. The response time from the system when changing profiles/users on Android tablet devices is very variable and not completely reliable. While the interface says tablets are in a particular state, the tablets themselves could take 10 minutes or more before they reflect this state. In addition, we are seeing inconsistent application of users/profiles when we change multiple devices at once. While technical support via video conferences has been excellent, email support is somewhat frustrating as we seem to get different support agents who don't appear to look at the history of the support request and we end up back at step 1 with each interaction. Review collected by and hosted on G2.com.

Hexnode gives us one clean console to manage all of our company devices across macOS, Windows, iOS and Android. Enrolling new laptops and phones is fast, and pushing policies, apps and security restrictions to the whole fleet takes minutes instead of hours of manual setup. As a fintech, compliance matters a lot to us, and being able to enforce encryption, passcode rules and remote lock/wipe from one place gives us real peace of mind. The interface is intuitive, so even team members who aren't IT specialists can handle day-to-day tasks, and the support team has been responsive and helpful whenever we've had questions. Review collected by and hosted on G2.com.

Honestly there's not much to dislike. The console has so many features and settings that it can take some time to learn where everything lives at first, and a few advanced policy options could use clearer in-app documentation. Reporting could also be a bit more customizable for exporting compliance data. These are minor, though, and the support team has always helped us find what we need quickly. Review collected by and hosted on G2.com.

UI / UX: Action History and the per-device Scripts tab with Show Output show exactly what ran and what failed. Live Terminal on Mac lets me check a machine without screen sharing. The catch is that some options sit in odd places, like the app scripts that only appear inside a policy.

Integrations: Google Workspace SSO, Apple Business Manager, VPP and the API all connect, and I pull device data into Wazuh. One limit is that Google directory sync supports only one org per tenant.

Performance: Pushing agents and scripts to 20+ Macs finishes in minutes. Locked iPhones leave actions pending until they’re unlocked.

Pricing / ROI: One tenant covers two companies, and automation replaced hours of manual agent installs.

Support / Onboarding: The help center and forum answered most of my questions. I’d like clearer step-by-step docs for scripts and app deployment.

AI / Intelligence: Hexnode Genie writes a useful first draft of a script, which I then have to test. It sometimes gives no answer. Review collected by and hosted on G2.com.

**UI / UX:** The per-app Pre-install and Post-install script options only show up after you add the app to a policy, not on the app entry itself. I lost time looking for them. A filled-in App Identifier also made a Mac install fail with no useful message. Suggest: show the script option on the app page, and validate the identifier when you save.

**Integrations:** Google Workspace directory sync supports only one org per tenant. We run two companies, so the second stays on CSV import. The sync also won't save with zero groups selected, so I had to pick a group I didn't want. Extensible SSO has no Google support, and Hexnode staff say it's on the roadmap. Suggest: multiple Google connections per tenant, and the option to sync with no groups.

**Performance:** Statuses don't always match reality. A Windows Falcon install showed Failed ("unable to meet success criteria" and "no payload metadata") while the sensor was installed and running. Actions to a locked iPhone sat Pending for hours. A script with the "every user log on" trigger on a headless VM timed out after about 25 minutes with no output. Suggest: show the reason a command is Pending, and warn when the trigger can never fire.

**Pricing / ROI:** The 100-device cap pushed us to leave Linux servers out of Hexnode entirely. LAPS Advanced is a paid add-on. A cheaper inventory-only tier for servers would help.

**Support / Onboarding:** The docs don't explain how Mac and Windows differ. The Windows app has a command-line parameters field and the Mac one doesn't. I couldn't find how to update the Windows agent when Live Terminal needed a newer version. Suggest: a short how-to for the agent update and a version requirement listed next to each feature in the portal.

**AI / Intelligence:** Hexnode Genie writes a useful first draft of a script. It left a placeholder path in one script, and it sometimes returns no answer at all. Suggest: have it use your real portal values and check the script before showing it. Review collected by and hosted on G2.com.

Hexnode offers device management for a wide range of devices across different operating systems. Review collected by and hosted on G2.com.

The device side struggles to update from time to time, especially if a device has been powered off for a while. The remote view capabilities are fairly basic. Review collected by and hosted on G2.com.

1. UI / UX

Clean & Modern: Uncluttered web console that avoids deep, nested menus.

Unified Policy Management: Easily build cross-platform compliance policies (iOS, Android, macOS, Windows, Linux) in a single workflow without recreating profiles per OS.

2. Integrations

Identity Providers: Native sync with Entra ID, Google Workspace, Okta, and Active Directory.

Zero-Touch Provisioning: Direct support for Apple Business Manager, Android Zero-Touch, Samsung Knox, and Windows Autopilot for out-of-the-box enrollment.

3. Performance & Reliability

Lightweight Agent: Minimal CPU/RAM footprint on endpoints.

Instant Execution: Lightning-fast remote commands (lock, wipe, geofencing, app deployment) over push notification channels.

4. Pricing & ROI

Transparent Tiered Rates: Predictable per-device pricing across tiers (Pro to Ultra).

High TCO Value: Standard 24/5 support included at no extra charge; rapid setup eliminates costly consulting fees.

5. Support & Onboarding

24/5 Live Support: Rapid response times via live chat and phone.

Smooth Migration: The Hexnode Gateway tool drastically simplifies transitioning endpoints from legacy MDMs.

6. AI & Intelligence (Hexnode Genie)

Natural Language Queries: Search endpoint status and issue remediation commands in plain English.

AI Script Generation: Instant generation and validation of PowerShell, Bash, and Python scripts for automated IT tasks. Review collected by and hosted on G2.com.

The reminders that tell me the payement date. Review collected by and hosted on G2.com.

What I like best about Hexnode UEM is how smoothly we can manage and onboard Mac and Windows devices through a single platform with useful automation and Okta integration. The support team is also very responsive and has helped us quickly during implementation and troubleshooting. Review collected by and hosted on G2.com.

The main issue we have noticed is occasional slowness in the Hexnode platform. Some application deployments and advanced configurations can also require additional technical support Review collected by and hosted on G2.com.

It makes it really easy to manage devices on our network, it is really easy to deploy and discreet for users - we've had some MDM's that are very in your face. It provides the features required as a charity to manage & deliver an efficient service. Regularly we will be applying new campaigns & device security, alongside ensuring apps are managed effectively. Review collected by and hosted on G2.com.

Within our tier, app updating is very manual process. As a charity, we have found Hexnode has competitive pricing for the offer however to update things like WhatsApp, Facebook, etc, it requies an automated process which is the upper tier. Review collected by and hosted on G2.com.