# hellotax Reviews **Vendor:** hellotax **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 3.0/5.0 **Total Reviews:** 3 ## About hellotax We provide automated VAT registrations, calculations, and returns to online sellers active on marketplaces like Amazon or Ebay or selling on different channels. ## hellotax Pros & Cons **What users dislike:** - Users report significant **billing issues** with Hellotax, citing incompetence, poor support, and difficulty in obtaining refunds. (1 reviews) - Users report that Hellotax is **expensive** and ineffective, failing to deliver promised VAT services and support. (1 reviews) - Users report significant **integration issues** with Hellotax, causing delays and operational challenges in VAT filing processes. (1 reviews) - Users highlight the **poor customer support** from Hellotax, facing unhelpful responses and unresolved issues with VAT filings. (1 reviews) - Users report **poor support services** from Hellotax, citing lack of help, incompetence, and unresolved issues with VAT filings. (1 reviews) - Tax Issues (1 reviews) ## hellotax Reviews ### 1. Countless system errors and incompetent account management and support - business owners beware **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about hellotax?** Nothing - a total waste of time. Errors in sales data would lead to incorrect filings. No services delivered by them and shady business practices not giving any refund. DO NO WORK WITH THEM. **What do you dislike about hellotax?** A message to other business owners - incompetent VAT tax company. Here's the details on our experience. We're a mid 7 figure LED lighting company with our own products, patents, etc. selling on Shopify and Amazon. 3 months later and we still cannot file any returns with Hellotax because their system is filled with errors and the Shopify upload did not work. Amazon integration does not work - there are errors mislabeling sales as inventory movement between amazon facilities and incorrect sales prices, which will get is in trouble with tax authorities. Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided. We had to troubleshoot this process ourselves over the course of a month using trial and error. When we reached out for help multiple times, the account manager knew nothing about their system, VAT, or ecommerce in general. It was bewildering how they knew nothing about their system or VAT taxes. We would ask for help either receive a copy pasted response that had nothing to do with our solution or we would be told they will get back to us with an answer and then never respond. We have now been requesting a refund for 3 weeks, and they kept passing us to other reps and making up excuses. Now they are saying they just won’t give any refund after wasting our time and not keeping up their end of the agreement. We paid them roughly $4,000 for the yearly plan for UK, NL, DE, and OSS VAT filings. We already have our VAT registrations, so we did not need this service from them. We’ve been filing our VAT for a year now, so we know how this process works. These folk are incompetent and shady to think they can keep company's money after so many errors on their part. We’ll see if they finally do the right thing and give us our money back. They have performed NONE of the services we agreed upon, and we have spent so much time trying to make this work. Do NOT work with them. **What problems is hellotax solving and how is that benefiting you?** They did not help us at all. They could not deliver on services and they took our money and refuse to give any refund. DO NOT WORK WITH THEM. ### 2. Good Support in a Niche Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Evin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about hellotax?** We are a small startup working in a niche industry that nonetheless fulfills our product globally. Hellotax have been very responsive and adaptive, understanding our situation and our needs and working with us to make sure we're meeting all our tax obligations. Very responsive and friendly support staff. **What do you dislike about hellotax?** The UI isn't the most intuitive, but all the necessary features are there, at least. **What problems is hellotax solving and how is that benefiting you?** Hellotax is helping us remain tax compliant in multiple jurisdictions, taking an enormouse job, optimising it, streamlining it, and making it simple. ### 3. EU partners positive feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | Client Services & Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about hellotax?** Local tax accountants very beneficial specific to EU **What do you dislike about hellotax?** Limited to EU at this time so future capability outside helpful **What problems is hellotax solving and how is that benefiting you?** keeps EU partners VAT compliant - [View hellotax pricing details and edition comparison](https://www.g2.com/products/hellotax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A07%3A25+-0500&secure%5Bsession_id%5D=86fa3d9c-221a-4160-a159-d19be6deccd1&secure%5Btoken%5D=edbfa3bfb1d5e9010fe50731cd2c34a3ad490efecee21c19dd992229bcffce7e&format=llm_user) ## hellotax Features **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization **Integrations** - Integrations **Remittance** - Returns - Notifications - Global/Cross Borders - Analytics **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution - Natural Language Interaction ## Top hellotax Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (802 reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (458 reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (369 reviews)