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Nothing - a total waste of time. Errors in sales data would lead to incorrect filings. No services delivered by them and shady business practices not giving any refund. DO NO WORK WITH THEM. Review collected by and hosted on G2.com.
A message to other business owners - incompetent VAT tax company. Here's the details on our experience.
We're a mid 7 figure LED lighting company with our own products, patents, etc. selling on Shopify and Amazon.
3 months later and we still cannot file any returns with Hellotax because their system is filled with errors and the Shopify upload did not work.
Amazon integration does not work - there are errors mislabeling sales as inventory movement between amazon facilities and incorrect sales prices, which will get is in trouble with tax authorities.
Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided.
We had to troubleshoot this process ourselves over the course of a month using trial and error. When we reached out for help multiple times, the account manager knew nothing about their system, VAT, or ecommerce in general. It was bewildering how they knew nothing about their system or VAT taxes.
We would ask for help either receive a copy pasted response that had nothing to do with our solution or we would be told they will get back to us with an answer and then never respond.
We have now been requesting a refund for 3 weeks, and they kept passing us to other reps and making up excuses. Now they are saying they just won’t give any refund after wasting our time and not keeping up their end of the agreement.
We paid them roughly $4,000 for the yearly plan for UK, NL, DE, and OSS VAT filings. We already have our VAT registrations, so we did not need this service from them.
We’ve been filing our VAT for a year now, so we know how this process works. These folk are incompetent and shady to think they can keep company's money after so many errors on their part.
We’ll see if they finally do the right thing and give us our money back. They have performed NONE of the services we agreed upon, and we have spent so much time trying to make this work.
Do NOT work with them. Review collected by and hosted on G2.com.
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