Heartland Payments+ Reviews & Product Details

I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly easy to set up. I love the system overall, and the customer service was impressive when I first began using their services. I found the functionality of Heartland very useful, particularly how efficiently they managed to get my money into my account by the next day without any issues. Review collected by and hosted on G2.com.

I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end where they charged me over $300 a month for more than a year, despite not processing any credit card transactions since October 2024. What's worse, they didn't offer any resolution or reimbursement, keeping my money unjustly. This unethical behavior, especially after I had shut down one company's payroll and credit card processing, is completely unacceptable. I can't support Heartland given their inept handling of mistakes, which cost me over $3,000 without providing any service in return. I would never consider repurchasing their services and strongly advise others to avoid them. Review collected by and hosted on G2.com.

From a payment-receiving side, the system is easy to use. I can easily track payments made to us. Review collected by and hosted on G2.com.

So far, there is nothing to dislike. Everything works great. Review collected by and hosted on G2.com.

The payment system was user friendly and had someone available at all times for help if needed. Review collected by and hosted on G2.com.

It was not integrated with our software at the time and it would have made it so much better. Review collected by and hosted on G2.com.

I think probably the best part about Heartland is the customer service. Review collected by and hosted on G2.com.

I can't really think of anything that I dislike about Heartland. Review collected by and hosted on G2.com.

Payments come out fast; before I know it, I have collected over 200,000 for the day! Review collected by and hosted on G2.com.

Chargebacks are too easy! I hate to get chargeback reports from them when the customer, per the contract, shouldn't have the ability to do it. Review collected by and hosted on G2.com.

It’s simple to use and has always been reliable for me. It even lets you securely store the card numbers for frequent clients’ which makes things so much easier for both the client and clinic. Review collected by and hosted on G2.com.

Not sure if it has an app, but we only use it via the web, so that can have its own issues at no fault of Heartland. Review collected by and hosted on G2.com.

The part I like best about this software is that it is very user friendly. Our rep was very thorough when going over this program with us, which definitely made it easier on us when it was time to run payments.If there are ever any issues, a representative is available to help assist the problem (which is rare - have not experienced many - so far so good!). If you're looking for a great program to use, I highly recommend choosing this product! Review collected by and hosted on G2.com.

The only part I do not like about Heartland payment, is that when a card has expired, you have to re-add the card in full if the security code has changed. This site only allows you to edit the name, address and expiration date. Thankfully, we do not have too many questions that we have to do this for, but it can be a hassle if needs to be done. Review collected by and hosted on G2.com.

Heartland is a good alternative to an actual credit/debit card machine. It is easily accessible thru any device via the internet. It is secure and quick when needing to collect payments. The setup does not require much training or support. It is easy to navigate when needing to print receipt, cancel payment, or any other function needed. Multiple users can be logged on at the same time. It is portable, since you are not tied down to an actual machine. Review collected by and hosted on G2.com.

The only downfall to using heartland for payments as opposed to using an actual machine is that it requires data entry. This leaves room for error in copying off of the card. It also takes more time compared to simply entering a chip into a machine. Review collected by and hosted on G2.com.

1. Very easy set up, affordable, accurate and the cheapest rate to process credit card.

2. mobile. For the customer requiring delivery of the products its easy to get the payments without worry about the change to carry .

3. Send the reports of the direct deposit each month withe diff category of the credit cards used to make purchase.

4. no extra fees for the minimum amount.

You can swipe the card even for the purchase as little as 10 cents Review collected by and hosted on G2.com.

1. inaccessible during weekend and holidays .

2. Mobile payment has little bit higher rate monthly. Review collected by and hosted on G2.com.

The online reports and statements are very easy to navigate and understand. Review collected by and hosted on G2.com.

Heartland customer service has been difficult to work with. They POS machine is antiquated. Review collected by and hosted on G2.com.