--- title: Heartland Payments+ Reviews meta\_title: 'Heartland Payments+ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Heartland Payments+ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### Heartland Payments+ Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **impressive customer support** of Heartland Payments+, enhancing their overall experience with the system. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326261&qs=pros-and-cons#reviews) Users appreciate the **easy payment setup** of Heartland Payments+, noting efficient next-day fund availability. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326224&qs=pros-and-cons#reviews) Users praise the **easy setup** of Heartland Payments+, making their initial experience smooth and hassle-free. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326274&qs=pros-and-cons#reviews) Users value the **efficient money management** of Heartland Payments+, ensuring swift deposits and smooth transactions. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326236&qs=pros-and-cons#reviews) Users value the **efficient money management** of Heartland Payments+, appreciating quick access to funds. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326246&qs=pros-and-cons#reviews) Users are frustrated with the **excessive fees** charged by Heartland Payments+, especially without any service provided. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326242&qs=pros-and-cons#reviews) Users are frustrated with the **horrendous customer support** from Heartland Payments+, facing unresolved issues and unjust charges. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326295&qs=pros-and-cons#reviews) Users report severe **system errors** causing financial losses and poor customer service, leading to overall dissatisfaction. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326196&qs=pros-and-cons#reviews) Users face **update issues** with Heartland Payments+, leading to costly errors and inadequate customer service responses. [(1 mentions)](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326204&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Heartland Payments+ ##### 1. Customer Support Users appreciate the **impressive customer support** of Heartland Payments+, enhancing their overall experience with the system. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326261&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you like about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly e ##### 2. Easy Payments Users appreciate the **easy payment setup** of Heartland Payments+, noting efficient next-day fund availability. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326224&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you like about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly e ##### 3. Easy Setup Users praise the **easy setup** of Heartland Payments+, making their initial experience smooth and hassle-free. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326274&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you like about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly e ##### 4. Efficiency Users value the **efficient money management** of Heartland Payments+, ensuring swift deposits and smooth transactions. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326236&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you like about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly e ##### 5. Efficiency Improvement Users value the **efficient money management** of Heartland Payments+, appreciating quick access to funds. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326246&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you like about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly e ### Top Cons or Disadvantages of Heartland Payments+ ##### 1. Excessive Fees Users are frustrated with the **excessive fees** charged by Heartland Payments+, especially without any service provided. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326242&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you dislike about Heartland Payments+? I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end ##### 2. Poor Customer Support Users are frustrated with the **horrendous customer support** from Heartland Payments+, facing unresolved issues and unjust charges. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326295&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you dislike about Heartland Payments+? I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end ##### 3. System Errors Users report severe **system errors** causing financial losses and poor customer service, leading to overall dissatisfaction. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326196&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you dislike about Heartland Payments+? I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end ##### 4. Update Issues Users face **update issues** with Heartland Payments+, leading to costly errors and inadequate customer service responses. [ See 1 mentions ](https://www.g2.com/products/heartland-payments/reviews?filters%5Bsentiment_snippet%5D=2326204&qs=pros-and-cons#reviews) See Related User Reviews AS Amy S. 0.5/5 "Worst Customer Service Experience Ever" What do you dislike about Heartland Payments+? I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end ## Top-Rated Alternatives [ ![Square Payments](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d438862d658becefe2b1df5de1374630/square-payments.jpg "Square Payments") Square Payments 4.5/5(176) ](https://www.g2.com/products/square-payments/reviews) [ ![PayPal Payments](https://images.g2crowd.com/uploads/product/hd_favicon/6257a9c028b45bdc1f1ca9725d6e214c/paypal.png "PayPal Payments") PayPal Payments 4.4/5(2,748) ](https://www.g2.com/products/paypal/reviews) [ ![Worldpay](https://images.g2crowd.com/uploads/product/hd_favicon/3ffcf09fa11afb5cd4df8cfca48a0fa5/worldpay.svg "Worldpay") Worldpay 2.9/5(43) ](https://www.g2.com/products/worldpay/reviews) [ View All Alternatives ](https://www.g2.com/products/heartland-payments/competitors/alternatives) AS Amy S. 10/20/2025 "Worst Customer Service Experience Ever" 0.5/5 What do you like best about Heartland Payments+? I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly easy to set up. I love the system overall, and the customer service was impressive when I first began using their services. I found the functionality of Heartland very useful, particularly how efficiently they managed to get my money into my account by the next day without any issues. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? I'm extremely dissatisfied with the customer service at Heartland Payments+. It's not just poor but horrendous. There was an error on Heartland's end where they charged me over $300 a month for more than a year, despite not processing any credit card transactions since October 2024. What's worse, they didn't offer any resolution or reimbursement, keeping my money unjustly. This unethical behavior, especially after I had shut down one company's payroll and credit card processing, is completely unacceptable. I can't support Heartland given their inept handling of mistakes, which cost me over $3,000 without providing any service in return. I would never consider repurchasing their services and strongly advise others to avoid them. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Customer Service you go in circles being passed on from one person to another they are quick to take your money for services but can't get anywhere to solve a problem. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CL Cathy L. HR Manager Legal Services Small-Business (50 or fewer emp.) 1/19/2023 "The system is very easy to use." 5/5 What do you like best about Heartland Payments+? From a payment-receiving side, the system is easy to use. I can easily track payments made to us. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? So far, there is nothing to dislike. Everything works great. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Heartland is helping us with receiving payments. Review collected by and hosted on G2.com. Show More 7/19/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Karen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen S.") KS Karen S. Front Office Manager Small-Business (50 or fewer emp.) 1/21/2023 "User Friendly" 4.5/5 What do you like best about Heartland Payments+? The payment system was user friendly and had someone available at all times for help if needed. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? It was not integrated with our software at the time and it would have made it so much better. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Receiving and collecting payments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 1/19/2023 "Great Experience" 5/5 What do you like best about Heartland Payments+? I think probably the best part about Heartland is the customer service. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? I can't really think of anything that I dislike about Heartland. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Heartland is a very great solution for managing our voluntary benefits deductions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 9/23/2021 "Heartland payments and it's efficiency." 4/5 What do you like best about Heartland Payments+? Payments come out fast; before I know it, I have collected over 200,000 for the day! Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? Chargebacks are too easy! I hate to get chargeback reports from them when the customer, per the contract, shouldn't have the ability to do it. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Once we moved the business to the US from London, it quickly became our go-to payment system with very few problems to collect money per our contracts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Levi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Levi R.") LR Levi R. Physical Therapy Technician Mid-Market (51-1000 emp.) 11/17/2020 "Reliable Card processing tool." 4.5/5 What do you like best about Heartland Payments+? It’s simple to use and has always been reliable for me. It even lets you securely store the card numbers for frequent clients’ which makes things so much easier for both the client and clinic. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? Not sure if it has an app, but we only use it via the web, so that can have its own issues at no fault of Heartland. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? It allows us to safely take payments from our clients over the phone so we don’t have to be exposed to each other in these times of covid. Review collected by and hosted on G2.com. Show More 11/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chelsea H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea H.") CH Chelsea H. Staff Accountant Small-Business (50 or fewer emp.) 6/23/2020 "Awesome service - highly recommend!" 5/5 What do you like best about Heartland Payments+? The part I like best about this software is that it is very user friendly. Our rep was very thorough when going over this program with us, which definitely made it easier on us when it was time to run payments.If there are ever any issues, a representative is available to help assist the problem (which is rare - have not experienced many - so far so good!). If you're looking for a great program to use, I highly recommend choosing this product! Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? The only part I do not like about Heartland payment, is that when a card has expired, you have to re-add the card in full if the security code has changed. This site only allows you to edit the name, address and expiration date. Thankfully, we do not have too many questions that we have to do this for, but it can be a hassle if needs to be done. Review collected by and hosted on G2.com. Recommendations to others considering Heartland Payments+: If you're looking for a program that has everything under one page, this is for you! Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? No problems so far, my company has enjoyed this software. One feature we love is when a customer's credit card is about to expire, it sends an email to the email address on file to let them know to update it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 11/20/2018 "Daily User in Clinical Setting" 4.5/5 What do you like best about Heartland Payments+? Heartland is a good alternative to an actual credit/debit card machine. It is easily accessible thru any device via the internet. It is secure and quick when needing to collect payments. The setup does not require much training or support. It is easy to navigate when needing to print receipt, cancel payment, or any other function needed. Multiple users can be logged on at the same time. It is portable, since you are not tied down to an actual machine. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? The only downfall to using heartland for payments as opposed to using an actual machine is that it requires data entry. This leaves room for error in copying off of the card. It also takes more time compared to simply entering a chip into a machine. Review collected by and hosted on G2.com. Recommendations to others considering Heartland Payments+: Recommended Product for internet passed payment setup. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Portable payments are able to be accepted throughout the whole office, I can take payments for patients in their room and make their experience more private and personal. Review collected by and hosted on G2.com. Show More 10/22/2020 Validated ReviewerIncentivizedSource: G2 invite ![Thita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thita B.") TB Thita B. Pharmacist Retail Small-Business (50 or fewer emp.) 1/17/2019 "Blessing for small business" 5/5 What do you like best about Heartland Payments+? 1. Very easy set up, affordable, accurate and the cheapest rate to process credit card. 2. mobile. For the customer requiring delivery of the products its easy to get the payments without worry about the change to carry . 3. Send the reports of the direct deposit each month withe diff category of the credit cards used to make purchase. 4. no extra fees for the minimum amount. You can swipe the card even for the purchase as little as 10 cents Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? 1. inaccessible during weekend and holidays . 2. Mobile payment has little bit higher rate monthly. Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Use everyday to collect payment during checkout. also use the mobile device to collect the payments on the delivery thus reducing the risk of the theft. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Small-Business (50 or fewer emp.) 5/24/2019 "Heartland" 2.5/5 What do you like best about Heartland Payments+? The online reports and statements are very easy to navigate and understand. Review collected by and hosted on G2.com. What do you dislike about Heartland Payments+? Heartland customer service has been difficult to work with. They POS machine is antiquated. Review collected by and hosted on G2.com. Recommendations to others considering Heartland Payments+: We switched to a different company Review collected by and hosted on G2.com. What problems is Heartland Payments+ solving and how is that benefiting you? Many people pay with credit cards. Review collected by and hosted on G2.com. 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