--- title: Heap by Contentsquare Reviews meta\_title: 'Heap by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1097 reviews by the users' company size, role or industry to find out how Heap by Contentsquare works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1097 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Smartlook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/heap-by-contentsquare/competitors/alternatives) # Heap by Contentsquare Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Heap by Contentsquare but has limited features. Are you part of the Heap by Contentsquare team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it. * * * Seller [Contentsquare](https://www.g2.com/sellers/contentsquare) Discussions [Heap by Contentsquare Community](https://www.g2.com/products/heap-by-contentsquare/discuss) Languages Supported English Solution Type All-in-One Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fheap-by-contentsquare%2Freviews%3Fpage%3D5) ## User Insights Average based on 1097 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Heap by Contentsquare Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brevo Marketing Platform ](https://www.g2.com/products/brevo-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews) Show More ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/12/2023 "A great experience and a helpful tool to improve Customer experience" 4.5/5 What do you like best about Heap by Contentsquare? Heap has been an excellent tool to understand our client's journe and identify the improvements needed in our conversion funnel to achieve better results. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Some components of the set up are not simple and require in-depth research on how to perform them. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap has helped my team to understand which steps need to be modified to achieve higher conversions. It has also helped us to understand the overall customer behavior in our app in order to design marketing and commercial strategies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kathy V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathy V.") KV Kathy V. Communications Program Manager Associate at Apple Mid-Market (51-1000 emp.) 6/26/2023 "The Fastest Product Analysis Software" 4.5/5 What do you like best about Heap by Contentsquare? Heap is so simple. It makes it really easy to get up and running with our reports without the extra development time required with other technologies, which can complicate and slow down product innovation by requiring the integration of analytics tools to bring data insights into the process. In addition, there are many options available with Heap, and I appreciate how well they keep users informed of new features or important updates through clear communication methods such as tutorials and training sessions - this allows us to quickly take full advantage of all its capabilities! Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? I find the interface for creating segments in the heap cumbersome and tedious. Having to rebuild it every time I want to make a simple adjustment is particularly frustrating, especially when analyzing multiple areas at once. In addition, while its unique API was initially intriguing, its incompatibility with single-page applications meant that I had to solve various problems that caused me undue stress during data analysis projects. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? I've been able to use Heap's data analysis capabilities to help my business grow. With the customer feedback we've received and our ability to track and measure sales leads generated online, I'm more informed than ever about how well our marketing strategies are working. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MK Manolis K. Mid-Market (51-1000 emp.) 9/26/2023 "Valuable insights about my product's performance" 4.5/5 What do you like best about Heap by Contentsquare? The way that it gathers all data in comprehensive charts, which allows you to make analysis by different view points, thus discover the pain points and strenghts of your product. A tool to use every day, that can reviel potential bugs as well. Prompt replies in the support cases opened. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Questionable compatibility with iOS devices - some events may be lost (or the configuration for those cases is tricky) Session replays/heatmaps too expensive. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Identify potential pain points/bugs of the product Reveal room to move for improvement - valuable for the product roadmap building process Evaluate features/functionalities Provide sales teams valuable insights about their market Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mandeep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandeep S.") MS Mandeep S. Customer Success Manager for US West Mid-Market (51-1000 emp.) 12/5/2023 "Seamless visibility through Tableau and Heap" 5/5 What do you like best about Heap by Contentsquare? Heap is helping us understand a deeper analysis of the website without much effort to create a roadmap for future changes. It helps validate the data Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Data mismatch issue is something we have been observing sometimes Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It is helping us do a deeper user behavior analysis and understand where the visitors are struggling. We can also see the impact of the changes we are doing through Testing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 12/14/2023 "Powerful yet overwhelming" 3.5/5 What do you like best about Heap by Contentsquare? I'm a Product Researcher and I recently participated in a Heap training. I liked that Rage clicks were automatically set because I didn't know that it was an available feature. I also like the verification feature, because it allows for a better management of events. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? When an user first opens the product, it's not really clear what are the actions that should be taken and what are the most important things to be set before starting an analysis. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? I want to know how often my users are using my products and how they navigate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marta K.") MK Marta K. Data Analyst & Growth Marketer Small-Business (50 or fewer emp.) 6/13/2023 "Straightforward event tagging, but slightly complex set-up for hybrid apps" 4.5/5 What do you like best about Heap by Contentsquare? - Straightforward event tagging and editing based on direct interactions with the app. - Almost self-explanatory way to create user segments. - Life view of user interactions with the app. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Additional set-up was needed. For a hybrid web-based app, a lot of extra set-up was required, which was slightly tedious. It's also not possible (afaik) to directly track/pull our sales data from the app stores, which means we can only use proxy metrics for the revenue-related KPIs. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It's our replacement solution for Google Analytics. We are monitoring all user interactions with the app to guide product decisions (product design) and optimising user journeys through the app (intake, sales). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Veronica S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica S.") VS Veronica S. Enterprise (\> 1000 emp.) 7/11/2023 "Product Manager" 5/5 What do you like best about Heap by Contentsquare? I learned to use it fairly quickly and run queries for my A/B tests. I love that it is mostly "drag and drop," and no coding knowledge is required to use the platform. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? The trainings were a little longer than I had hoped for. It would be best to have short 20-30 minute onboarding videos tailored to new users' use cases. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? I've used heap primarily to run queries on product performance and A/B tests when we are testing new initiatives. As a new PM, Heap was the least intimidating data visualization tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 3/19/2024 "heap review" 5/5 What do you like best about Heap by Contentsquare? UI gives us insights about customer activities, and usage of the platform, and is user friendly Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? limited configurations, limited data vizualisation Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? heap gives us insights on how the customer got stuck in a technical issue, without them explaining it to us Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kelsey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey P.") KP Kelsey P. Social Media Specialist Mid-Market (51-1000 emp.) 2/21/2023 "Heap is good, not great" 2.5/5 What do you like best about Heap by Contentsquare? I like the sheer \* amount \* of information I can access with Heap. I can parse out a lot of data and gain a ton of insight by using this tool. I also enjoy the dashboards, and that I can create my own for the charts and funnels that are relevant to my work. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical aspects of the tool make it seem unnecessarily complicated (and a lot of times, I feel like I need to confirm my queries with people who are more well-versed in the tool). Second, I've been hamstringed by queries simply... not loading the data I need it to. I've reached out to CX about this and their response has been that there's simply too much data for the query to run successfully, which is unacceptable. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap helps me determine how much traffic our social media posts are driving to our marketplace, and therefore how much of an impact our work is having on GMV. I can also analyze a specific post through our UTM links. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rachel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel T.") RT Rachel T. Mid-Market (51-1000 emp.) 3/1/2023 "Heap provides valuable insights" 4/5 What do you like best about Heap by Contentsquare? Heap provides us with really valuable product insights. Once your events and analyses are set up it's really easy to track them and the UI is nice and simple. The ability to create custom dashboards is great, and the data quiz is a really cool feature! Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? There is a lot of featuers which can be a bit overwhelming when you are starting out. Obviously the training with Heap University is there for a reason, I'd say this is key to being able to learn the system which has been a bit daunting as you need to commit some time at the start to get up to speed. It would be great if there was more help provided in-app to guide you through. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap plays a vital role in helping us underpin product decisions with data. It helps us understand how our products are being used and by who, and provides the tools to answer a range of key business questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Heap by Contentsquare? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Heap by Contentsquare ](https://www.g2.com/products/heap-by-contentsquare/discussions/new) GU Guest User What is Heap used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-heap-used-for) ![Allison K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison K.") AK Allison Kelly • Last activity almost 5 years ago What is the best visualization I can use to track the conversion rate from free trial to paid subscription? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) [ View all Discussions ](https://www.g2.com/products/heap-by-contentsquare/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 10% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/heap-by-contentsquare/pricing) ## How much does Heap by Contentsquare cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 15 purchases. Get Price Estimate Heap by Contentsquare Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/heap-by-contentsquare-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-heap-by-contentsquare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/heap-by-contentsquare-vs-pendo-io-pendo) ##### ##### Heap by Contentsquare Features Metrics Sessions - Digital Analytics Engagement Standard Event Tracking Reporting Real-Time Reporting Retroactive Reporting Segmentation Other User Data Administration Performance and Reliability User, Role, and Access Management [ View More Features ](https://www.g2.com/products/heap-by-contentsquare/features) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which retail task management software works for hourly staff without a steep learning curve so associates can see and complete tasks on their own phones?](https://www.g2.com/discussions/which-retail-task-management-software-works-for-hourly-staff-without-a-steep-learning-curve-so-associates-can-see-and-complete-tasks-on-their-own-phones)[Which API management software offers the best analytics?](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[What are the highest rated IT compliance services for implementing proven solutions with minimal deployment risk?](https://www.g2.com/discussions/what-are-the-highest-rated-it-compliance-services-for-implementing-proven-solutions-with-minimal-deployment-risk) [Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Which feature flag solutions have intuitive UX for product managers without deep technical coding knowledge?](https://www.g2.com/discussions/which-feature-flag-solutions-have-intuitive-ux-for-product-managers-without-deep-technical-coding-knowledge)[Pros and Cons Details](https://www.g2.com/products/heap-by-contentsquare/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)