--- title: Heap by Contentsquare Reviews meta\_title: 'Heap by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1097 reviews by the users' company size, role or industry to find out how Heap by Contentsquare works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1097 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Smartlook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/heap-by-contentsquare/competitors/alternatives) # Heap by Contentsquare Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Heap by Contentsquare but has limited features. Are you part of the Heap by Contentsquare team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it. * * * Seller [Contentsquare](https://www.g2.com/sellers/contentsquare) Discussions [Heap by Contentsquare Community](https://www.g2.com/products/heap-by-contentsquare/discuss) Languages Supported English Solution Type All-in-One Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fheap-by-contentsquare%2Freviews%3Fpage%3D5) ## User Insights Average based on 1097 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Heap by Contentsquare Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brevo Marketing Platform ](https://www.g2.com/products/brevo-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews) Show More KI Kazi I. Small-Business (50 or fewer emp.) 10/26/2023 "Heap was instrumental in figuring out customer pain points during our UX/UI revamp." 5/5 What do you like best about Heap by Contentsquare? Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Although I got accustomed to the platform fairly quickly, it took a week or two to ensure the correct events were set up. The auto-captured and labeled events were not that accurate and confusing. We resorted to using the API to see our custom events. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? The session replays have been fantastic. Before, we would try to contact our users to get as much feedback as possible and this has really streamlined that process. We know who the users are and can watch them use the platform in real-time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/20/2024 "Easy to use" 5/5 What do you like best about Heap by Contentsquare? It is really intuitive! The ui is easy enough I was able to pull useful dashboards without any previous knowledge. I know it capable of much more since I have seen colleagues do complex analysis with the available data... Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Nothing in particular. I do wish it came with some basic general usage dashboards so you need to start from scratch. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Where are users stuck in the flow. What actions are they engaging more. What issues users run to more frequently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Federico R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Federico R.") FR Federico R. Mid-Market (51-1000 emp.) 2/21/2023 "Great, versatile analytics tool" 3.5/5 What do you like best about Heap by Contentsquare? I love how thorough it is in capturing all user interactions and how easy it is to obtain meaningful insights on them, even for scenarios we hadn't previously identified as problematic. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Not much... Maybe I'd like for my user session to persist longer. Sometimes I would leave a couple of tabs open with some charts that I'm working on, and when I come back later on, or perhaps even the next day, it forces me to sign in again. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It provides a view of how much (and how!) our product is utilized. Review collected by and hosted on G2.com. Show More 1/23/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/7/2024 "Informative analytitcs platform" 3.5/5 What do you like best about Heap by Contentsquare? It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides a tonne of value. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? When trying to label an event, if I need to click on a number of pages to get to the menu I have to select 'navigate' before every click otherwise it always assumes what I'm clicking is the event I want to measure. This could be improved to stay on navigate until I select the option to track that feature. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? I manage an internal platform and it helps me understand how our different teams are using different freatures, and how often. It also allows us to track adoption of new features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel M.") GM Gabriel M. Mid-Market (51-1000 emp.) 12/11/2023 "My go-to platform" 4/5 What do you like best about Heap by Contentsquare? Heap is an absolute game-changer in the world of digital insights! Its comprehensive platform provides a bird's-eye view of your customers' digital journeys, allowing you to make informed decisions that significantly enhance conversion rates, boost retention, and ultimately, delight your customers. With Heap, you'll experience streamlined analytics that pave the way for quick, data-driven improvements, making it an invaluable tool for businesses aiming to excel in today's digital landscape Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? The trends I feel still needs tweaking.. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It helps me overview funnels and drill down very easily Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Mid-Market (51-1000 emp.) 7/14/2022 "I highly recommend this tool to get web analytics" 5/5 What do you like best about Heap by Contentsquare? It makes retrieving quick insights really easy, it connects to Redshift and S3 very simply, allowing me to digest large datasets in a different enviroment for lightining fast internal user dashboard experiences. Heap Support provides an excellent service that is quick, personalized and full of screenshots and relevant links. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Its snapshots feature needs more improvement for our use-cases. It only captures data immediately available, not live data that takes a second to load. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Providing quick analytics on web traffic and transferring that information easily to a third party for deeper analysis and connection with our data warehouse. Review collected by and hosted on G2.com. Show More 4/8/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marina G.") MG Marina G. Mid-Market (51-1000 emp.) 8/18/2023 "Quick and easy to use, great support, great insights." 4.5/5 What do you like best about Heap by Contentsquare? Once you integrate Heap into your platform, it will start giving you immediate feedback and storing the data since that very first moment without you having to do anything else. Heap's support, education and community teams are amazing and will quickly help you out get the information that you need. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Since it only tracks Frontend interactions it has its limitations and you will always need to have a second tool for tracking the backend. They're also still on their way to embed their charts outside of Heap, but fingers crossed they will get there soon! Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap helps me understand several key things: - Are my new features being useful for my users? - Are my users engaging actively with my tool or are they dropping it? - Am I investing in the correct features? Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Heidi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heidi J.") HJ Heidi J. Mid-Market (51-1000 emp.) 9/28/2023 "Fantastic for product analytics, especially for complex products. No in-app surveys." 4/5 What do you like best about Heap by Contentsquare? The Heap team is great - very supportive and good technical expertise. The product is very robust in its capabilities - it can handle more complex data than other product analytics tools out there like Pendo or Mixpanel. The price point was also more aggreable than a tool like Amplitude. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? If you are looking for a product analytics tool that provides in-app surveys, Heap is not the tool for you. They do not provide that, and it would be nice if they did. But if you have complex telemetry and surveys are not your top priority, Heap is a great tool. They do partner with in-app survey tools with native integrations with Heap. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap is allowing our product organization to have better visibility into how our products and features are being used, and what pain points our customers may have when using our products. It's also assisting our Marketing teams in gathering data about product-led growth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Data Product Manager Enterprise (\> 1000 emp.) 1/11/2024 "A great Product that is initiative and provides deep insight quickly" 4/5 What do you like best about Heap by Contentsquare? The ability to create KPI's and insights from a large set of data is unique, and provides a functionality that is almost impossible to replicate without a significant amount of effort in a homegrown solution. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? The biggest downside is how quickly events can pile up and create goverance problems without someone dedicated to currating the events. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Solves the problem of Product analytics holistically, and creates a ease to navigate interface that is powered by a powerful data layer behind it that enables using thousands of data point without feeling overwhelmed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KN Ketki N. Enterprise (\> 1000 emp.) 9/26/2023 "A very user friendly product" 5/5 What do you like best about Heap by Contentsquare? I love how Heap can provide so many insights and when you think it has all the features, there is something new introduced in Beta and we get the first opportunity to use it! Also, it is very user friendly. It has amazing customer support and love that it can integrate with other tools like Medallia etc. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Need to better define events and get them validated so we don't create duplicates and teams have lesser confusion. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Customer journey and understand their pain points Integration with Medallia helps to pin point a customer's issue and help to resolve better and faster Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Heap by Contentsquare? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Heap by Contentsquare ](https://www.g2.com/products/heap-by-contentsquare/discussions/new) GU Guest User What is Heap used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-heap-used-for) ![Allison K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison K.") AK Allison Kelly • Last activity almost 5 years ago What is the best visualization I can use to track the conversion rate from free trial to paid subscription? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) [ View all Discussions ](https://www.g2.com/products/heap-by-contentsquare/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 10% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/heap-by-contentsquare/pricing) ## How much does Heap by Contentsquare cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 15 purchases. Get Price Estimate Heap by Contentsquare Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/heap-by-contentsquare-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-heap-by-contentsquare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/heap-by-contentsquare-vs-pendo-io-pendo) ##### ##### Heap by Contentsquare Features Metrics Sessions - Digital Analytics Engagement Standard Event Tracking Reporting Real-Time Reporting Retroactive Reporting Segmentation Other User Data Administration Performance and Reliability User, Role, and Access Management [ View More Features ](https://www.g2.com/products/heap-by-contentsquare/features) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which retail task management software works for hourly staff without a steep learning curve so associates can see and complete tasks on their own phones?](https://www.g2.com/discussions/which-retail-task-management-software-works-for-hourly-staff-without-a-steep-learning-curve-so-associates-can-see-and-complete-tasks-on-their-own-phones)[Which API management software offers the best analytics?](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[What are the highest rated IT compliance services for implementing proven solutions with minimal deployment risk?](https://www.g2.com/discussions/what-are-the-highest-rated-it-compliance-services-for-implementing-proven-solutions-with-minimal-deployment-risk) [Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Which feature flag solutions have intuitive UX for product managers without deep technical coding knowledge?](https://www.g2.com/discussions/which-feature-flag-solutions-have-intuitive-ux-for-product-managers-without-deep-technical-coding-knowledge)[Pros and Cons Details](https://www.g2.com/products/heap-by-contentsquare/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)