--- title: HCL Commerce Reviews meta_title: 'HCL Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 182 reviews by the users' company size, role or industry to find out how HCL Commerce works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 182 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # HCL Commerce Reviews **Vendor:** HCL Technologies **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 182 ## About HCL Commerce Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo. ## HCL Commerce Pros & Cons **What users like:** - Users enjoy the **ease of use** of HCL Commerce, appreciating its powerful mobile-friendly search and shopping features. (1 reviews) - Users love the **powerful search features** of HCL Commerce, enhancing mobile shopping with smart filters and suggestions. (1 reviews) - Users appreciate the **powerful search features** of HCL Commerce, enhancing the mobile shopping experience with auto-suggestions and filters. (1 reviews) **What users dislike:** - Users find HCL Commerce **too expensive** for small businesses with fewer products and limited geographic reach. (1 reviews) - Users find the **smaller ecosystem** of HCL Commerce limiting, with fewer plugins and themes, not suited for small businesses. (1 reviews) - Users find HCL Commerce's **smaller ecosystem** and high costs challenging for small businesses with limited needs. (1 reviews) ## HCL Commerce Reviews ### 1. Decent Commerce Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2016 **What do you like best about HCL Commerce?** Scalability and flexibility. Scalability because you can enable multiple features across unique modules, bringing the most popular eCommerce site features you usually need in your storefront. Flexibility because it can tie into a complex backend. **What do you dislike about HCL Commerce?** The app suite is quite heavy and recycling the server takes a hot second. The service layer adds a level of complexity that requires a development team a few days to get acquainted with. Luckily there's quite a bit of documentation available. **What problems is HCL Commerce solving and how is that benefiting you?** Electronic ordering / part replacement. Navigation for users is simple which increases user satisfaction. **Official Response from Katie Devlin:** > Thank you for your feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth, providing the flexibility and scalability you need! We are continuously taking user feedback into consideration as we make updates to our eCommerce platform. If you haven't do so already check out the latest version of WCS Version 8 with it's more modern architecture, using the lighter weight Liberty Application Server. I'd encourage you to visit the Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 2. IBM WebSphere Commerce Product Review **Rating:** 3.0/5.0 stars **Reviewed by:** Brian B. | Manager, eCommerce, Visual Merchandising & Communication, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2015 **What do you like best about HCL Commerce?** Although not a WYSIWYG platform, it's SKU management with regards to product management is very robust. **What do you dislike about HCL Commerce?** 1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available. For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is disabled. 2.) Planned activities, for example, promotions or marketing changes that need to be placed on a timer for launch and de-activation, can be very cumbersome to set up. 3.) For the internationalization, you can update a banner for a French language site for example, but you cannot link it to another page, for example, it can only link to the page of the English Language site. Although, I'm a power-user, team members struggle with these tasks, which should be basic. **Recommendations to others considering HCL Commerce:** Make sure that you not think of immediate business goals, but also long-term goals, which is a true litmus test to the scalability of the product. Position your needs with competitors that you look up to with regards to their strategy and benchmark your site with regards to your expectations of this platform. **What problems is HCL Commerce solving and how is that benefiting you?** With this platform, we're solving creative, business and technical needs that ultimately leads to customer convergence. 1.) We're setting up campaigns, whether online or a part of a larger CRM strategy. Tracking these campaigns using analytics. 2.) Managing landing page content and brand landing page. **Official Response from Katie Devlin:** > Thank you for your feedback. The overall user experience is always a major focus for us and feedback like this is extremely helpful for our design team. You should check out our new IBM Watson Commerce Insights solution for how IBM is rethinking design and user experience. With Watson Commerce Insights you will see an example of role based design with capabilities that provide the Online Merchandiser cognitive insights into how their business is performing, where to focus and where they should take action. https://www.ibm.com/us-en/marketplace/omni-channel-commerce ### 3. A platform that can grow and scale with your business's E-Commerce needs **Rating:** 5.0/5.0 stars **Reviewed by:** Bob R. | Business Solutions Executive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2014 **What do you like best about HCL Commerce?** The product can address e-commerce business requirements of small firms to Fortune 100 firms. It is easy to integrate into our clients other business systems. It has impressive Cross-Channel selling capabilities for Retailers. It is a platform that our clients deploy and continue to build on top of to address evolving/growing e-commerce business requirements and initiatives. **What do you dislike about HCL Commerce?** I don't believe IBM as yet figured out the SaaS licencing model. The solution is strong technically, but the pricing doesn't work for most of my clients. I believe IBM could do a better job integrating WebSphere Commerce and WebSphere Portal. The two products provide an excellent user experience, but the out-of-the-box integration is weak. **Recommendations to others considering HCL Commerce:** 1) Make sure that the business (sales/marketing) and IT are working joining in the e-commerce platform selection process. 2) Try to understand and map our your 3-5 roadmap of e-commerce business requirements. Don't select a platform based on your immediate needs. **What problems is HCL Commerce solving and how is that benefiting you?** Majority of our clients are Retail, so the WebSphere Commerce solution delivers increase revenue from their online channel. We have also seen increased revenue in their stores driven by their online e-commerce site (ie. buy online/pickup in store and other campaigns). The built-in marketing campaigns tools have proven to drive revenue. **Official Response from Katie Devlin:** > Thank you for your positive feedback. It is great to hear about your clients experience with IBM WebSphere Commerce. We are committed to delivering an agile ecommerce platform and are continuously taking user feedback into consideration. IBM now offers choice in deployment and pricing options to meet the needs of our clients business, from on-premise to SaaS. Please contact us for more information on our different consumption and pricing models. ### 4. Used for around 5 years. Makes life easier! **Rating:** 3.5/5.0 stars **Reviewed by:** Paul W. | Software Engineer, Religious Institutions, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2014 **What do you like best about HCL Commerce?** I like that the DB schema makes sense. A lot of times, I'm not sure what table something is stored in, and I immediately try the right one. I also like the REST support features. A lot of our front-end work calls RESTful web services. The custom WCF tags allow for us to convert a java object into JSON. That's VERY nice. **What do you dislike about HCL Commerce?** The server loading times are HORRENDOUS! It also seems clunky when trying to debug. Sometimes it works great and other times, it has big issues causing me to have to restart my server (which as previously mentioned, takes a long while). **Recommendations to others considering HCL Commerce:** I would refer them to the path we took for REST. **What problems is HCL Commerce solving and how is that benefiting you?** We have a full online commerce site. The benefit of WebSphere Commerce is that we get a scaffold out-of-the-box with not a lot of leg work. This allows us to start the important development code first. **Official Response from Katie Devlin:** > Thank you sharing your comments and feedback. We're sorry to hear about your experience of slow server load times. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. We are continuously taking user feedback into consideration as we make enhancements to our eCommerce platform. ### 5. Websphere commerce review **Rating:** 4.0/5.0 stars **Reviewed by:** Philippe H. | Chief Executive Officer, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2014 **What do you like best about HCL Commerce?** Websphere is probably the most complete ecommerce platform to date. It both fits b2b and B2b2c needs and provide a very complete environment that covers most of anyone needs. It also provide an out of the box best of breed shop named "aurora" that can help build sites quickly, based on the best practices issued from their R&D. It's fast, reliable and definitely up to date regarding the modern commerce online. The most awesome feature, up to me, is most likely the "precision marketing tool" that can personnalise a page for each and every customer, allowing a commoner (non technical person) to create intelligent surfing paths and personnalisation extremely easily, very impressive and quite unique. The integration to third party tools is okay but the catalog of IBM software covers also pretty much all extra needs you can think about, PIM, DOM (order managements), tealeaf, etc. **What do you dislike about HCL Commerce?** The installation is very complexe, with intricate dependencies that makes the deployment quite painful. Some of the components are "home" made kitchen rather than opensource versions, which nowadays doesn't make much sense. Also, IBM projects are often a bit complexe to handle when it comes to heavy customisation. **Recommendations to others considering HCL Commerce:** IBM projects are not light, that said, one must not stay on the classical idea of an outdated, full of dust, product, able to scale at crazy prices and bringing together a herd of side products. The actual Aurora default shop is a perfectly thought and complete one, allowing project leaders to quietly step from one need to another. The product can match pretty much all needs. **What problems is HCL Commerce solving and how is that benefiting you?** The omni channel is fully supported and well implemented, the tools used to customise the contents to every and all clients is brilliant, allowing for better conversion rate and more precise guidances of the visitors. ### 6. The 10,000lb. Gorilla **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2014 **What do you like best about HCL Commerce?** I really like the CMC for business users. Of all eCommerce Web Platforms that I have worked on, the CMC offers the best experience for business users. The UI is very user-friendly and the overall functionality that is exposed to business users through the tooling is very good. **What do you dislike about HCL Commerce?** The lack of a robust content management system is lacking. WWCM is not a very strong CMS. I often times worked on projects that leveraged Alfresco because the capabilities within WWCM were not strong enough. **What problems is HCL Commerce solving and how is that benefiting you?** Primarily trying to solve the problem of scalability. Most of the clients that I have worked on, have had issues where their current platforms were unable to support their growth and expansion within their online channels. The biggest benefits realized have been around business user management of the site. **Official Response from Katie Devlin:** > Thank you for your positive feedback and comments. It is great to hear about your experience with IBM WebSphere Commerce - Management Center and the overall experience with business user tooling. IBM has made significant enhancements to web content management. Now you can create, manage, and deliver engaging and relevant customer experiences with a cognitive-powered content management service. Click here to learn more: https://www.ibm.com/us-en/marketplace/cloud-cms-solution ### 7. Developer Performance evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2014 **What do you like best about HCL Commerce?** Constant evolving of software to accommodate the latest in consumer feedback. Every feature we have discussed adding in our monthly tech meetings have been included in the future releases. The new search features added have been extremely comprehensive and useful ito fit the extreme customization needs of various clients and customers. **What do you dislike about HCL Commerce?** Glut of different user interfaces and dependence on Internet Explorer. The selection of administrations tools available to professionals to manipulate data quickly and in real time to production are outdated and clunky. They have performance and scalability issues. They are also on Internet Explorer, which is not reliable and known to crash often. This has forced in house developers to customize and build our own tools that manipulate and upgrade in real time to prod servers that are more reliable. Unfortunately, this also depends on existing out dated administrative tools **Recommendations to others considering HCL Commerce:** Enterprise is the most eficient edition, with full range of features and integrates well with other products **What problems is HCL Commerce solving and how is that benefiting you?** Still customizing search. We are constantly evolving to match consumer needs, therefore we encounter countless problems that the customer requires. Anything new that the client has encountered with other products online, we are required to integrate fast and develop a competing product. We have so far managed to do that with IBM websphere commerce, but some customizations and out of box developments have been necessary, which Websphere Commerce should include in teh future. The benefits include ease of use. **Official Response from Katie Devlin:** > We appreciate your positive feedback and comments. Great to hear how you have been able to take advantage of the new search features and deliver the level of customizations needed for your clients. We now support other browsers so please refer to the latest documentation in knowledge center for WebSphere Commerce for the details. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. We are continuously taking user feedback as we make enhancements to our UI and eCommerce platform. I'd encourage you to check out the Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 8. IBM WebSphere Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2015 **What do you like best about HCL Commerce?** I Like the catalog and promotion tabs best. I also think the task creator and approver function works well to ensure the one creating it is not the only tester. **What do you dislike about HCL Commerce?** Setting up a task and task group are not intuitive. **What problems is HCL Commerce solving and how is that benefiting you?** Creating promotions, testing upcoming pages. ### 9. Managing our end customer experience & setup's. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff P. | eCommerce Sales & Marketing Manager, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2014 **What do you like best about HCL Commerce?** IBM Websphere is extremely flexible on how it can integrate with our back end system. We are able to create a better customer experience due to the software. **What do you dislike about HCL Commerce?** IBM Websphere has a ton of features - which can sometime be overwhelming. Training is a must to make sure you get the things done. **Recommendations to others considering HCL Commerce:** Make sure you get training from someone very knowledgeable. **What problems is HCL Commerce solving and how is that benefiting you?** 24/7 access to our customers for electronic ordering. Flexible displays and features to make navigation easy and customer satisfaction high. **Official Response from Katie Devlin:** > Thank you for your comments and feedback. Great to hear your company has been able to gain the level of flexibility and scalability you need from IBM WebSphere Commerce! We are continuously taking user feedback into consideration and finding more efficient ways to offer solution training. IBM does have a strong ecosystem of business partners and lab services that can help with training and education to ensure you are taking full advantage of your investment and all the best of breed capabilities WCS has to offer. I'd encourage you to visit our Business Partner page for more info: http://www-01.ibm.com/software/commerce/websphere-commerce/technology-partners/ ### 10. 6 years and counting using Websphere **Rating:** 4.0/5.0 stars **Reviewed by:** Richard S. | E-Commerce Coordinator, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2014 **What do you like best about HCL Commerce?** I like the easy of use other programs I have notice have been alittle more difficult. **What do you dislike about HCL Commerce?** Wish there was better linking up with older IBM programs for pricing and inventory **What problems is HCL Commerce solving and how is that benefiting you?** Giving ease of use to our customers by the editing of our B2B website and giving them a functioning website. It easy to update once the site is made and is easy to maintain with the information inputted. **Official Response from Katie Devlin:** > We appreciate your comments and feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online B2B business and provide a seamless experience for your customers! Check out the improved integration with IBM Order Management in the latest version of WebSphere Commerce. We are continuously taking user feedback into consideration as we improve to our eCommerce platform. Please visit the Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 11. A powerful, flexible eCommerce engine for mid to large-sized enterpises **Rating:** 4.5/5.0 stars **Reviewed by:** Roger T. | Technology Manager - Infrastructure Engineering, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2014 **What do you like best about HCL Commerce?** The scalability and configurability of the product allows a wide range os use cases. **What do you dislike about HCL Commerce?** The administration and business user interfaces are sometimes clunky, only support IE browsers, and have a steep learning curve. **Recommendations to others considering HCL Commerce:** Find a good integrator who will work to build your infrastructure and your site, train your business users appropriately, and provide ongoing support as needed! **What problems is HCL Commerce solving and how is that benefiting you?** WebSphere Commerce allows B2B and B2C storefronts to be stood up on a relatively short timeline. The stability of a multi-node deployment allows for high uptime. **Official Response from Katie Devlin:** > Thank you for your feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth, providing the flexibility and scalability you need! We now support additional browsers, please refer to the documentation in knowledge center for WebSphere Commerce for details. We are continuously taking user feedback into consideration as we make updates to our eCommerce platform. I recommend visiting our Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 12. Business user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** veera c. | Solution Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2014 **What do you like best about HCL Commerce?** Tooling provided to business users and easy with which they can work out IT support team. work spaces really help business in updating the changes. **What do you dislike about HCL Commerce?** Frequently changing architecture and making developers life a hell. I would like better documentation. **Recommendations to others considering HCL Commerce:** Tools are great unless you make easy for developers I don't think this tool will succeed. Most of the developers don't know what is inside **What problems is HCL Commerce solving and how is that benefiting you?** It is very easy to integrate commerce with other payment systems because of plugins. **Official Response from Katie Devlin:** > Thank you for your feedback. Sharing your experience with IBM WebSphere Commerce and the ease of use with our business user tooling is extremely helpful as we continue to improve our eCommerce platform. It's good to know all the hard work that went into REST enabling the platform has made it easier for you to integrate it with your other business systems and processes. We have made improvements to our documentation on Knowledge Center for WSC. Please click here to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 13. Senior Technical Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep Kumar B. | Senior Technical Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2014 **What do you like best about HCL Commerce?** Easy to publish complex retail business models. websphere commerce provided direct integration with sterling OMS which is smooth integration and it provided integration features with other OMS tools. **What do you dislike about HCL Commerce?** Not pretty good on mobile space like other tools. IBM should agressive on enhancing WC competing other products that are occupying the retail space. **Recommendations to others considering HCL Commerce:** On time support from IBM. Overall features. **What problems is HCL Commerce solving and how is that benefiting you?** Integration with SAP,OMS. Integration is very flexible and WC has provided the request responses for all the major transactions **Official Response from Katie Devlin:** > We appreciate your feedback and comments. The overall user experience is always a major focus for us as well as offering seamless integrations with other Commerce offerings. We have made significant improvements to mobile, WebSphere Commerce can recognize the buyers' device type and screen size, automatically optimizing content on their device. With responsive design, business users no longer have to manage individual stores for each device type and you can take advantage of location-based services to target mobile customers with personalized content and offers. We also provide reference code for use with IBM Worklight - our mobile app development platform. With Worklight you can develop a single application and deploy and manage it across many platforms and devices. ### 14. WCS Tool great for any business that sells products Consumers and business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** July 16, 2014 **What do you like best about HCL Commerce?** Store Features-Catalog Management , CTO, Promotions, Shipping and Integration API's, Integration with affiliate marketing , SEO , A/B testing , EASE Upgrade from older version to newer versions . Search , Faceted search futures, My Account Features, Commands for integrating validation tools like Address Verification , Payment and Tax Integration **What do you dislike about HCL Commerce?** Inter -Dependencies with product tables , Complexity train the Junior Development resources, Affordability by small business community , Performance of the some features **Recommendations to others considering HCL Commerce:** Great Tool to reach market and minimize your research efforts **What problems is HCL Commerce solving and how is that benefiting you?** Solution Architecture and Performance , have minimized the IT Operations budgets by implementing the WCS. **Official Response from Katie Devlin:** > We greatly appreciate your positive feedback and sharing how you have been able to take advantage of the wide range of ecommerce site features and business user tools to reduce your dependency on IT. IBM is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce ### 15. OOTB Solution for B2C and B2B business models **Rating:** 4.0/5.0 stars **Reviewed by:** Irfaan B. | Senior Business Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2014 **What do you like best about HCL Commerce?** I really like how the platform is built as an OOTB solution businesses can implement. IBM Websphere Commerce supports B2C and B2B business models; in addition, extended sites allow different front end customization using the same assets and business logic. **What do you dislike about HCL Commerce?** It is a complex platform that serves enterprise level customers; difficult for small businesses to use and support. **What problems is HCL Commerce solving and how is that benefiting you?** Integration with third party software. **Official Response from Katie Devlin:** > Thank you for your feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth, providing the flexibility you need! We now offer SaaS services and flexible pricing models to meet the needs for mid-small size businesses. Please contact us for more information. ### 16. Versatile and easy to manage solution for enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2014 **What do you like best about HCL Commerce?** The scalability of solution and configuration between modules allows wide range of e-commerce site features. Offering of storefront in beginning makes development easy. **What do you dislike about HCL Commerce?** In version 7 of WebSphere Commerce, it is more time consuming for develpers. Due to newly introduced service layer, it is becoming complex to develop new features. **Recommendations to others considering HCL Commerce:** Very feature packed solution but it may be little costly for small organizations. Cloud offerings or SaaS model can hep them. **What problems is HCL Commerce solving and how is that benefiting you?** Thrid party marchendising solutions makes life easy for merchandisers. WebSphere commerce offers many admin tools to manage site and. **Official Response from Katie Devlin:** > Thank you for your feedback! It's great to hear that you have been able to take advantage of the wide range of ecommerce site features and business user tools. IBM is continuously taking user feedback and committed to delivering a more agile ecommerce platform that is easy to use and customize. Also IBM now offers choice in deployment and pricing options to meet the needs of our clients, from on-premise to SaaS. Check out what's new here: ibm.com/ecommerce ### 17. Very versatile and powerful commerce platfom for mid to large sized enterprises **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2014 **What do you like best about HCL Commerce?** The scalability and various configuration of the product allows a wide range of e-commerce site features. It provides storefront to begin with so it helps speeding up development. **What do you dislike about HCL Commerce?** Moving forward with version 7 this solution is becoming more complex. IBM introduced data service layer to access data which is more complex to understand and use. Overall this solution takes sometime to be familiarize with. **Recommendations to others considering HCL Commerce:** Very power packed with features and offers versatile solutions to real commerce needs. However users may have to pay higher cost. **What problems is HCL Commerce solving and how is that benefiting you?** It has good tools for site management and administration. Some companies have developed custom merchandise solutions too which are really convenience. **Official Response from Katie Devlin:** > Thank you for providing your feedback. It's great to hear that you have been able to take advantage of the wide range of ecommerce site features and business user tools. IBM is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce ### 18. eCommerce Front end for order capture and integrate with back end systems order management systems. **Rating:** 4.0/5.0 stars **Reviewed by:** Raghu K. | Technical Architect, IT Product Pursuit and Development, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2014 **What do you like best about HCL Commerce?** eCommerce Front end for order capture. Customization and configurable per requirement. Easy admistration with few skills needed **What do you dislike about HCL Commerce?** Complex and high technical skills required **Recommendations to others considering HCL Commerce:** eCommerce Front end for order capture **What problems is HCL Commerce solving and how is that benefiting you?** eCommerce Front end for order capture and integrate with back end systems order management systems. **Official Response from Katie Devlin:** > We greatly appreciate your feedback. The overall user experience is always a major focus for us and ensuring a more simplified user experience. Feedback like this is extremely helpful in bringing insights to the design team. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce ### 19. I am mainly a front-end developer working on an e-commerce solution for a non-profit organization. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2014 **What do you like best about HCL Commerce?** I like that the stack is provided and fairly ridged. **What do you dislike about HCL Commerce?** I dislike how some features are obviously antiquated an unnecessarily complex and counter-intuitive. **Recommendations to others considering HCL Commerce:** I recommend being able to look past certain implementations and design choices and instead focus on just getting the immediate tasks done. Sometimes it's better to not try and fix something that's been working a certain way for an apparent long time. **What problems is HCL Commerce solving and how is that benefiting you?** The goal for our customer is to deliver products to church members throughout the world. I believe having support as necessary and smart consultants offer the biggest benefits to a Commerce-based solution. **Official Response from Katie Devlin:** > Thank you for your comments and feedback. The overall user experience is always a major focus for us. Feedback like this is extremely helpful in bringing insights to the design team. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. If you haven't done so yet I encourage you to check out the redesigned Management Center and new approach to user experiences in companion offerings like IBM Watson Commerce Insights. Check out what's new here: ibm.com/ecommerce ### 20. Good eCommerce Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Joel O. | WebSphere Commerce Consultant, Information Technology and Services **Reviewed Date:** June 23, 2014 **What do you like best about HCL Commerce?** It's running on WebSphere App Server, so it is fully scalable. **What do you dislike about HCL Commerce?** It's not as feature rich as others ecommerce platform. **What problems is HCL Commerce solving and how is that benefiting you?** Performance of previous ecommerce platform is bad, especially during the holiday. We were able to scale the server up once we switched to WebSphere Commerce. ### 21. Commerce Developer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2014 **What do you like best about HCL Commerce?** I really like how it works. lots of out of box feature. It saves us lots of time when developing customization features. **What do you dislike about HCL Commerce?** sometimes it is hard to do customization. We need to follow what it is currently doing and can't modify the code easily. Info center search can also be improved. It is currently **Recommendations to others considering HCL Commerce:** good **What problems is HCL Commerce solving and how is that benefiting you?** customization. Some times it is really hard to do customization. We can't really change out of box code because it is already there. ### 22. QA Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Brock C. | Software QA Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2014 **What do you like best about HCL Commerce?** How simple it is to integrate Commerce into our system **What do you dislike about HCL Commerce?** I have nothing I have disliked about Commerce at this point in my experience with it. **What problems is HCL Commerce solving and how is that benefiting you?** Testing code to make sure Commerce is working with our site. ### 23. IBM WebSphere Commerce Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 20, 2014 **What do you like best about HCL Commerce?** It is an out of the box solution that has included support for nearly all our needs **What do you dislike about HCL Commerce?** We are limited and forced to implement some things. It is also very expensive and requires IBM support **Recommendations to others considering HCL Commerce:** When you commit to this product there is no going back. You must be fully committed **What problems is HCL Commerce solving and how is that benefiting you?** We are solving new concerns easily since so much is built in **Official Response from Katie Devlin:** > Thank you for your comments and feedback. The overall user experience is always a major focus for us. Feedback like this is extremely helpful in bringing insights to our development and design team. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce ### 24. IBM WebSphere Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2014 **What do you like best about HCL Commerce?** The fact that IBM is promoting the smarter commerce and expanding the omni-channel concept so customers can get the same experience irrespective of the channel they use to shop. **What do you dislike about HCL Commerce?** IBM with the BOD framework has made the code very complex and cryptic. **What problems is HCL Commerce solving and how is that benefiting you?** Catalog management, marketing content delivery, tax, shipping (with LTL), multiple payments and fraud detection, etc. ### 25. IBM Websphere is a rock solid highly available platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2014 **What do you like best about HCL Commerce?** Is built on J2EE standards based components architecture that is easy to extend. Starter stores provide the base functionality and customization is possible by extending the same. **What do you dislike about HCL Commerce?** Uses the older struts framework and not newer spring framework **What problems is HCL Commerce solving and how is that benefiting you?** Common enterprise shopping cart and ecommerce platform for all products and services **Official Response from Katie Devlin:** > We greatly appreciate your feedback! It's great to hear that you have been able to take advantage of the wide range of ecommerce capabilities and business user tools. IBM is committed to delivering a more agile ecommerce platform that is easy to use and customize. If you haven't do so already check out Version 8 with it's more modern architecture, including Spring framework. Please visit the Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 26. Online store front with WebSphere Commerce engine. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions **Reviewed Date:** June 25, 2014 **What do you like best about HCL Commerce?** Underlying structure is well thought out. **What do you dislike about HCL Commerce?** A lot of the documentation is very verbose. It would be nice if there were some quick start articles to help. **What problems is HCL Commerce solving and how is that benefiting you?** eCommerce site. Has saved us considerable time in setup and implementation. **Official Response from Katie Devlin:** > Thank you for sharing your experience with IBM WebSphere Commerce. The overall user experience is always a major focus for us. Feedback like this is extremely helpful for IBM as we are committed to delivering a more agile ecommerce platform that is easy to use and customize. We have made improvements to our documentation on Knowledge Center for WSC. Please click here to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 27. A great commerce product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** July 11, 2014 **What do you like best about HCL Commerce?** The management center is easy to use, lots of versatile features. **What do you dislike about HCL Commerce?** Nothing. Have always had good experience **What problems is HCL Commerce solving and how is that benefiting you?** Lots of out of the box promotions, capability within features. ### 28. JUnit Automation for Checkout Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** June 13, 2014 **What do you like best about HCL Commerce?** The SVC architecture, which makes it simple to learn concepts for new employees and it is reliable **What do you dislike about HCL Commerce?** Setting up a WCS environment is very tedious **Recommendations to others considering HCL Commerce:** easier set up and better documentation **What problems is HCL Commerce solving and how is that benefiting you?** we are solving a current problem of shipping from store to home, we have realized that wcs helps make this task easier through the uses of accessbeans **Official Response from Katie Devlin:** > Thank you for sharing your feedback on IBM WebSphere Commerce. The overall user experience is always a major focus for us. Feedback like this is extremely helpful for IBM as we are committed to delivering a more agile ecommerce platform that is easy to use and customize. We have made improvements to our documentation on Knowledge Center for WSC. Please click here to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html ### 29. Websphere Commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Ravi C. | Ecommerce-Architect Consultant **Reviewed Date:** June 17, 2014 **What do you like best about HCL Commerce?** Extended sites model is very easy to use **What do you dislike about HCL Commerce?** Complexity the product is complex to maintain and support. **What problems is HCL Commerce solving and how is that benefiting you?** Front End for enterprise. ### 30. IBM WebSphere Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2014 **What do you like best about HCL Commerce?** Very minimum time and effort to bring up a brand new site, which is scalable and powerful to support high transaction volumes. **What do you dislike about HCL Commerce?** Licensing costs,limiting the ability to obtain high market share.Ability to not plug into non relational database's.. **What problems is HCL Commerce solving and how is that benefiting you?** Site stability and scalability related problem. **Official Response from Katie Devlin:** > Thank you for your comments and feedback. The overall user experience is always a major focus for us. Feedback like this is extremely helpful in bringing insights to our development and design team. We now offer additional pricing and license models that may work better for your business. I encourage you to work with your IBM representative to explore those options going forward. Check out what's new here: ibm.com/ecommerce ### 31. Websphere Commerce solves the complex business problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** June 17, 2014 **What do you like best about HCL Commerce?** Websphere Commerce solves the complex business problems and allows to use rich UI componenets and also easy integration with third party technologies. **What do you dislike about HCL Commerce?** Too much complex. Not feasable for small scale organizations. **What problems is HCL Commerce solving and how is that benefiting you?** B2B and B2C **Official Response from Katie Devlin:** > Thank you for your feedback! It's great to hear that you have been able to take advantage of the wide range of ecommerce site features and business user tools. IBM is continuously taking user feedback and committed to delivering a more agile ecommerce platform that is easy to use and customize. Also IBM now offers choice in deployment and pricing options to meet the needs of our clients, from on-premise to SaaS. Check out what's new here: ibm.com/ecommerce ### 32. A very powerful, yet very complex platform for eCommerce. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2013 **What do you like best about HCL Commerce?** There are several key advantages to leveraging WebSphere Commerce as the platform for your eCommerce solution. The product provides significant advantages in both the B2C and B2B markets, giving it a leg up on some of the competition in the space. Provisioning up a storefront is relatively quick and painless. IBM provides "starter stores", which can be installed, re-configured and extended upon. Their Extended Sites offering is a game changer, allowing for sharing of resources and reduction of costs for implementers supporting disparate sites. In the most recent release, IBM has added support for mobile on-boarding. which was at the forefront of the current mobile revolution. The introduction of the rich-internet application Management Center significantly improves support for day to day operations, such as cataloging, promotions and pricing. IBM supports payment services via plug-ins that are relatively fast to implement for any payment service provider. From an architecture perspective, IBM has committed to open-source technologies, including Java and Struts, which reduces the learning curve when hiring technologists to extend and support the product. The recent addition of Sterling to the IBM portfolio has great potential through integrations with the WebSphere Commerce product. **What do you dislike about HCL Commerce?** The majority of disadvantages to leveraging WebSphere Commerce come with customizing and extending the platform. Extending the product has become increasingly complex with version 7. IBM is moving away from EJBs and towards a web services-based approach to business data processing. The Data Services Layer (DSL) is difficult to understand and even harder to extend and maintain. Management Center relies on the DSL for processing, so understanding it is a requirement. The growth in the product over the past few releases has resulted in a significant learning curve for developers to understand the features that have been introduced (Dojo, OpenLaszlo). IBM did not do a good job with fix packs in release 7. Several times, Management Center has taken days to weeks to correct after a fix pack deployment. The cost of running WebSphere Commerce has grown significantly in the latest release. Management Center consumes high amounts of memory on operation workstations, requiring catalogers, marketing folks and customer service to have very powerful workstations. The footprint has continued to get larger both on the front end and back end. Luckily, the benefits of the platform still outweigh some of the cost impacts. **Recommendations to others considering HCL Commerce:** If you are in the process of vetting eCommerce platforms, I highly recommend you investigate IBM WebSphere Commerce as an option. While I have listed several disadvantages around the implementation, they can be mitigated through leveraging IBM and their business partners. You will need to evaluate how much customization and extension is needed to meet your requirements. ## HCL Commerce Discussions - [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) - 1 comment, 1 upvote - [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) - 1 comment, 1 upvote - [View HCL Commerce pricing details and edition comparison](https://www.g2.com/products/hcl-commerce/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+01%3A50%3A29+-0500&secure%5Bsession_id%5D=2a9398d7-c3b9-47ab-8b19-fb9e92f681ce&secure%5Btoken%5D=9ce62d2e853f9d0ff1582fe5069150b2fc889ed8d32db826d479f0419c5735fb&format=llm_user) ## HCL Commerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top HCL Commerce Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,944 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)