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HCL Commerce Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

19 months

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HCL Commerce Reviews (181)

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Reviews

HCL Commerce Reviews (181)

View 1 Video Reviews
4.0
182 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and powerful analytics of HCL Commerce, highlighting its ability to streamline e-commerce operations and enhance customer engagement. Many appreciate its flexibility for both B2B and B2C markets, although some note that the initial setup can be complex for newcomers. Overall, it is seen as a robust solution for businesses looking to scale.
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Verified User in Apparel & Fashion
UA
Small-Business (50 or fewer emp.)
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you like best about HCL Commerce?

One of the things that I found the best about HCL commerce is their powerful search as it has different features from smart searching along with filters to search from and some auto suggestions too and it works well on mobile which I like is great to have as its mobility as it supports progressive web apps which allows smooth shopping experience to the customers on phone itself Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The thing that I dislike about it is one is its smaller ecosystem compared to the other apps of the same domain as it has fewer plugins and a limited number of ready made themes and a small community and another thing is it is not built for small businesses which means if someone has fewer products and is only limited to a single country then it would be too expensive to use Review collected by and hosted on G2.com.

Anmol J.
AJ
Search Engine Optimization Analyst
Small-Business (50 or fewer emp.)
"Tech-savvy navigation and dynamic layouts make HCL Commerce products stand out."
What do you like best about HCL Commerce?

I've had experience with HCL Commerce cloud products, and I find the navigation between features incredibly helpful for someone like me who's technically inclined.

Moreover, the dragging and dynamic layout functionalities are currently in high demand within the tech industry, and I've found that HCL Commerce products excel in this aspect.

I hope HCL continues to update its products using the kaizen approach, ensuring they remain among the best cloud products available. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

In my opinion, the initial setup process for newcomers can be somewhat challenging and time-consuming. I believe HCL should streamline the product setup to empower novice users to work confidently and efficiently. However, I must commend the HCL team for their exceptional customer support and dedication to resolving issues promptly. Review collected by and hosted on G2.com.

Arnav S.
AS
Outreach Head(Cultural Society)
Small-Business (50 or fewer emp.)
"Hcl Commerce Review"
What do you like best about HCL Commerce?

To mange the state of the orders, and order processing is very simple and ease going task,I am a full stack developer and i used the hcl commerce for order processing funcationality.

And it give me better results in on my website. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

There is a bit problem i faced with the post order management like tracking order ankit lags on the part of personalization somewhere. Review collected by and hosted on G2.com.

Rajat K.
RK
Technical Content Writer
Enterprise (> 1000 emp.)
"A techie fascinated by Products of HCL Commerce.."
What do you like best about HCL Commerce?

I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of using the products.

Secondly, the dragging and dynamic layout are the most demanding features in tech industry now-a-days and HCL Commerce products takes care of that very well.

Expecting HCL will update in prodcuts using kaizen approach and will keep it in the list of best cloud products. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I personally think initial setup for a newbie is little bit difficult and it takes time. HCL should modify the product setup process in a way that a beginner user can work on it with required confidence and performance.But at the same time, I want to appreciate how HCL team helps in resolving the issue with customer support. Review collected by and hosted on G2.com.

Padmana N.
PN
sr manager
Computer Software
Enterprise (> 1000 emp.)
"Page building, content management, analytics all in one platform."
What do you like best about HCL Commerce?

What makes HCL commerce standout is that they still support any cloud which means you can run it yourself or you could use a partner or indeed you can go for a SAAS based solution. So there's variety of options of choose from. Diversity and no blockages in terms of expanding. v9.1.9 has quick checkout which has been a very good experience. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Pricing can be a bit easy on pockets. But given the features provided, wont complain much. Review collected by and hosted on G2.com.

ibrahim s.
IS
Data & Analytics Support Group
Enterprise (> 1000 emp.)
"HCL Commerce - The Ultimate Enterprise Ecommerce Platform"
What do you like best about HCL Commerce?

The most helpful feature of HCL Commerce is that it delivers robust customer experiences across B2C, B2B, B2B2B, B2B2C and marketplace models specifcally designed for large scale businesses with complex requirements. The positive aspects of using HCL Commerce includes creation of all in one multiple branded sites, faster configuration and deployment, futuruistic design that promotes high class experiences, Advanced NLP search solutions, improved scaling and flexibility with API first framework and cloud based architecture. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The least helpful feature of HCL Commerce is that timeouts between the servers which seems to be a major drawback, The downsides include troubtleshooting errors, issues related to Duplicate certificate labels, difficulty in ease of implementation, integration of various tools which sometimes takes more time and lack of up to date documentation. Review collected by and hosted on G2.com.

Manjunath D.
MD
Associate support Engineer
Mid-Market (51-1000 emp.)
"The Best B2B software ever we are using"
What do you like best about HCL Commerce?

The dashboards & the analytic tools provided by the HCL ommerce is really fantastic. It is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Currently we have not faced any such issue from these softwares till now. Review collected by and hosted on G2.com.

Ravi Shankar Y.
RY
Associate Solutions Advisor
Small-Business (50 or fewer emp.)
"HCL commerce - an easy option for the young entrepreneurs."
What do you like best about HCL Commerce?

The overall consumer experience they offer once a customer is engaged is one of the best things I've known. There are other things as well like great insights and an intuitive Graphical user Interface. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

the overall experience though good but lacks in the scalability of the consumers they have or the engagement analytics they offer. Review collected by and hosted on G2.com.

Mukund S.
MS
Functional Consultant
Mid-Market (51-1000 emp.)
"Digital commerce solutions"
What do you like best about HCL Commerce?

I like the basic integration which brings different set of competency on the same set of platform whether it is business to customers or business to business. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

As of now I do not see any thing which I should dislike rather I will say we should made it more user friendly and easy To Use Layouts Review collected by and hosted on G2.com.

Vivek G.
VG
Analyst
Enterprise (> 1000 emp.)
"Useful review for better growth."
What do you like best about HCL Commerce?

It has differet better features like it is easy in use, integration, implementation, and customer support plus it also better in frequency of use. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Feel like more improvement in integration of AI tools like open ai, copilot, grok, bard, amazone ai code writer is required ...for better performance. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

19 months

Average Discount

26%

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HCL Commerce Features
Storefront Design Tools
Product Visualization
Recommendations / Personalization
Content Management
Product Configuration
Checkout Process
Shipping Options
Tax Display and Processing
Customization
Admin Access Rights
Cross Browser Support
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HCL Commerce