Link copied to clipboard # HCL Commerce vs Salesforce B2C Commerce Comparison - What are their main differences? Share [ Export ](/compare/hcl-commerce/salesforce-b2c-commerce/export.csv) HCL CommerceSalesforce B2C Commerce[+ Add Product](#) Pricing **HCL Commerce** No pricing available **Salesforce B2C Commerce** **Contact Us** Per Year · B2C Commerce - Growth **Contact Us** Per Year · B2C Commerce-Plus **Contact Us** Per Year · B2C Commerce - Premium **Pricing Insights** from reviews Perceived Cost **HCL Commerce** $$$$$ **Salesforce B2C Commerce** $$$$$ Average Discount **HCL Commerce** 26%7% more **Salesforce B2C Commerce** 19% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **HCL Commerce** 6 months Based on 100 responses **Salesforce B2C Commerce** 6 months Based on 100 responses Return on Investment **HCL Commerce** 6 months Based on 100 responses **Salesforce B2C Commerce** 6 months Based on 100 responses ![HCL Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/42765ffce9ba88b5a672f98e7ba7bf7e/hcl-commerce.svg "HCL Commerce") ![Salesforce B2C Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/c0057e64e14280fb9bd130283d103b99/salesforce-b2c-commerce.svg "Salesforce B2C Commerce") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **HCL Commerce** [ Ease of Use (1) ](https://www.g2.com/products/hcl-commerce/reviews?filters%5Bsentiment_snippet%5D=2488501&qs=pros-and-cons#reviews)[ E-commerce Services (1) ](https://www.g2.com/products/hcl-commerce/reviews?filters%5Bsentiment_snippet%5D=2488514&qs=pros-and-cons#reviews)[ Expensive (1) ](https://www.g2.com/products/hcl-commerce/reviews?filters%5Bsentiment_snippet%5D=2488426&qs=pros-and-cons#reviews)[ Module Limitations (1) ](https://www.g2.com/products/hcl-commerce/reviews?filters%5Bsentiment_snippet%5D=2488413&qs=pros-and-cons#reviews) **Salesforce B2C Commerce** [ Ease of Use (72) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1806440&qs=pros-and-cons#reviews)[ Features (48) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1805250&qs=pros-and-cons#reviews)[ Complex Setup (39) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1806095&qs=pros-and-cons#reviews)[ Expensive (37) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1802730&qs=pros-and-cons#reviews) Integrations **HCL Commerce** Not enough data **Salesforce B2C Commerce** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ede6c93edfdf1e40aa77e95f22cfdc0/cin7-core.jpg "Product Avatar Image") Cin7 Core ](https://www.g2.com/products/cin7-core/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign.png "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cde2dc1378e0584bb1d52c7e577b0c7e/natterbox.png "Product Avatar Image") Natterbox ](https://www.g2.com/products/natterbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ View all ](https://www.g2.com/products/salesforce-b2c-commerce/integrations) Screenshots **HCL Commerce** No screenshot available **Salesforce B2C Commerce** ![Salesforce B2C Commerce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/175288/b2c-device-1.png) **Ratings** from reviews Meets Requirements **HCL Commerce** **8.3** /10 Based on 125 responses **Salesforce B2C Commerce** **8.7** /10 Based on 349 responses Ease of Use **HCL Commerce** **7.8** /10 Based on 126 responses **Salesforce B2C Commerce** **8.2** /10 Based on 557 responses Ease of Setup **HCL Commerce** **7.0** /10 Based on 55 responses **Salesforce B2C Commerce** **7.9** /10 Based on 385 responses Ease of Admin **HCL Commerce** **7.4** /10 Based on 52 responses **Salesforce B2C Commerce** **8.2** /10 Based on 132 responses Quality of Support **HCL Commerce** **7.8** /10 Based on 122 responses **Salesforce B2C Commerce** **8.3** /10 Based on 329 responses Has the product been a good partner in doing business? **HCL Commerce** **7.8** /10 Based on 53 responses **Salesforce B2C Commerce** **8.6** /10 Based on 130 responses Product Direction (% positive) **HCL Commerce** **8.2** /10 Based on 120 responses **Salesforce B2C Commerce** **8.7** /10 Based on 331 responses **Features** ratings from reviews E-Commerce Platforms **8.1** /10 Based on 113 responses **8.4** /10 Based on 401 responses Mobile E-Commerce Not enough data **8.4** /10 Based on 29 responses E-Merchandising Not enough data **9.1** /10 Based on 25 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Shopping Cart Not enough data **8.6** /10 Based on 29 responses Omnichannel Commerce Not enough data **8.4** /10 Based on 30 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 30.7% Mid-Market(51-1000 emp.) 24.3% Enterprise(\> 1000 emp.) 45.0% Small-Business(50 or fewer emp.) 30.7% Mid-Market(51-1000 emp.) 24.3% Enterprise(\> 1000 emp.) 45.0% Small-Business(50 or fewer emp.) 27.1% Mid-Market(51-1000 emp.) 39.9% Enterprise(\> 1000 emp.) 33.0% Small-Business(50 or fewer emp.) 27.1% Mid-Market(51-1000 emp.) 39.9% Enterprise(\> 1000 emp.) 33.0% **Reviewers' Industry** [![HCL Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/42765ffce9ba88b5a672f98e7ba7bf7e/hcl-commerce.svg "HCL Commerce")](https://www.g2.com/products/hcl-commerce/reviews) HCL Commerce Retail 20.7% Information Technology and Services 10.3% Apparel & Fashion 9.0% Computer Software 6.9% Automotive 3.4% Other 49.7% [![Salesforce B2C Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/c0057e64e14280fb9bd130283d103b99/salesforce-b2c-commerce.svg "Salesforce B2C Commerce")](https://www.g2.com/products/salesforce-b2c-commerce/reviews) Salesforce B2C Commerce Retail 12.6% Information Technology and Services 10.4% Computer Software 7.2% Apparel & Fashion 5.3% Accounting 4.2% Other 60.3% Alternatives **HCL Commerce Alternatives** ![Shopify](https://images.g2crowd.com/uploads/product/hd_favicon/35dd8dc3f84d1a799e31ceacd386b12e/shopify.svg "Shopify") [ Shopify ](/products/shopify/reviews) ![BigCommerce](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "BigCommerce") [ BigCommerce ](/products/bigcommerce/reviews) ![SAP Commerce Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-commerce-cloud.svg "SAP Commerce Cloud") [ SAP Commerce Cloud ](/products/sap-commerce-cloud/reviews) ![Magento Open Source](https://images.g2crowd.com/uploads/product/hd_favicon/5757bf9a9fcd66f1549eccbd4de55394/magento-open-source.svg "Magento Open Source") [ Magento OS ](/products/magento-open-source/reviews) **Salesforce B2C Commerce Alternatives** ![Adobe Commerce (formerly Magento Commerce)](https://images.g2crowd.com/uploads/product/hd_favicon/d05e573f5a86935da5bdf3ce23fd5ac5/adobe-commerce-formerly-magento-commerce.svg "Adobe Commerce (formerly Magento Commerce)") [ Adobe Commerce (formerly... ](/products/adobe-commerce-formerly-magento-commerce/reviews) ![Shopify Plus](https://images.g2crowd.com/uploads/product/hd_favicon/fcdd25678a56ddde6ecef634ec61af75/shopify-plus.svg "Shopify Plus") [ Shopify Plus ](/products/shopify-plus/reviews) ![BigCommerce](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "BigCommerce") [ BigCommerce ](/products/bigcommerce/reviews) ![SAP Commerce Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-commerce-cloud.svg "SAP Commerce Cloud") [ SAP Commerce Cloud ](/products/sap-commerce-cloud/reviews) ## HCL Commerce vs Salesforce B2C Commerce FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Salesforce B2C Commerce vs HCL Commerce? Salesforce B2C Commerce stands out for higher reviewer satisfaction, broader enterprise adoption, and stronger support scores compared to HCL Commerce. | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | [HCL Commerce](https://www.g2.com/products/hcl-commerce/reviews) | | --- | --- | | 4.3/5 (593 reviews) | 4.0/5 (182 reviews) | | Enterprise | Enterprise | | 7.9 | 7.0 | | 8.3 | 7.8 | | Ease of Use (52 all-time mentions) | Ease of Use (1 all-time mention) | ### How do the pricing models of Salesforce B2C Commerce and HCL Commerce compare? Salesforce B2C Commerce is rated higher for value satisfaction than HCL Commerce, with a higher Price/Cost-related score. - **Salesforce B2C Commerce:** In recent reviews, many cite the platform as expensive but justify the cost for enterprise-scale needs and robust features. - **HCL Commerce:** Reviewers note that HCL Commerce is also considered costly, especially for small businesses, and mention limited value for organizations with simpler needs. - **Switching reasons:** Recent reviewers highlight that businesses seeking lower total cost of ownership or simpler pricing often consider alternatives due to the high and complex pricing structures of both platforms. ### What are the best alternatives to Salesforce B2C Commerce and HCL Commerce? The top three alternatives to Salesforce B2C Commerce and HCL Commerce are Shopify, Adobe Commerce (Magento), and Shopify Plus. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | 4.3/5 (593 reviews) | Enterprise | Expensive for small and mid-size businesses | Ease of Use (52 all-time mentions) | | [HCL Commerce](https://www.g2.com/products/hcl-commerce/reviews) | 4.0/5 (182 reviews) | Enterprise | Costly for small businesses | Ease of Use (1 all-time mention) | | [Shopify](https://www.g2.com/products/shopify/reviews) | 4.4/5 (5129 reviews) | Small-Business | Reviewers highlight affordability and ease of entry | User-friendly and fast setup | | [Adobe Commerce (formerly Magento)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) | 4.0/5 (623 reviews) | Small-Business | — | Customizability and flexibility | | [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) | 4.4/5 (872 reviews) | Small-Business | — | Scalability for growing businesses | ### Which E-Commerce Platforms features should I prioritize when comparing Salesforce B2C Commerce and HCL Commerce? Buyers comparing Salesforce B2C Commerce and HCL Commerce should prioritize Ease of Use, Customization, Integration Capabilities, Personalization, and Pricing. - **Ease of Use:** Salesforce B2C Commerce (8.2), HCL Commerce (7.8); 52 all-time mentions for Salesforce B2C Commerce, 1 for HCL Commerce. - **Customization:** Salesforce B2C Commerce (18 all-time mentions), HCL Commerce (recent qualitative mentions). - **Integration Capabilities:** Salesforce B2C Commerce (35 all-time mentions), HCL Commerce (recent qualitative mentions). - **Personalization:** Salesforce B2C Commerce (29 all-time mentions), HCL Commerce (recent qualitative mentions). - **Pricing:** Both products are cited as expensive in recent reviews, with Salesforce B2C Commerce (32 all-time mentions) and HCL Commerce (recent qualitative mentions). ### What are the pros and cons of Salesforce B2C Commerce vs HCL Commerce? Salesforce B2C Commerce's headline strength is its ease of use and integration capabilities, while HCL Commerce is noted for robust catalog management and analytics. - **Salesforce B2C Commerce strengths:** Ease of Use (52 all-time mentions), Features (35), Integrations (35), Personalization (29), Reliability (24), Flexibility (18), Recommendations System (18). - **Salesforce B2C Commerce trade-offs:** Complex Setup (33), Expensive (32), Complexity (26), Difficult Setup (22), Complex Implementation (21), Difficult Customization (18). - **HCL Commerce strengths:** Robust catalog management, analytics, and enterprise security; cited for handling high traffic and large catalogs in recent reviews. - **HCL Commerce trade-offs:** Expensive for small businesses, limited third-party integrations, smaller ecosystem, and complexity in customization and setup. ### Is Salesforce B2C Commerce or HCL Commerce better for small businesses? Shopify is a better fit for small businesses than Salesforce B2C Commerce or HCL Commerce, as both core products are primarily adopted by enterprise segments. - **Salesforce B2C Commerce:** Largest segment is Enterprise; reviewers consistently note high cost and complexity as barriers for small businesses. - **HCL Commerce:** Largest segment is Enterprise; reviewers state it is not built for small businesses and is considered too expensive for organizations with fewer products or single-country operations. ### Which E-Commerce Platforms platform has better integrations? Salesforce B2C Commerce is favored for integrations, with significantly more reviewer-cited mentions than HCL Commerce. - **Salesforce B2C Commerce:** Integrations cited in 35 all-time reviews, with frequent mentions of integration with the broader Salesforce ecosystem, Marketing Cloud, Service Cloud, and CRM. - **HCL Commerce:** Recent reviews mention integration capabilities, but with fewer third-party options and a smaller ecosystem. ### How do Salesforce B2C Commerce and HCL Commerce compare on customer support? Salesforce B2C Commerce scores higher on Quality of Support (8.3 vs 7.8), a difference of 0.5 points, indicating a material advantage. - **Salesforce B2C Commerce:** Reviewers highlight responsive support, extensive documentation, and the Trailhead learning hub, though some note slow response times and a need for more practical onboarding resources. - **HCL Commerce:** Reviewers describe support as helpful and dedicated, with several citing prompt issue resolution, but also mention a smaller community and occasional limitations in support availability. ### Which is easier to implement, Salesforce B2C Commerce or HCL Commerce? Salesforce B2C Commerce is rated higher for Ease of Setup (7.9 vs 7.0), a difference of 0.9 points, indicating it is easier to implement than HCL Commerce. - **Salesforce B2C Commerce:** Reviewers frequently mention a steep learning curve and complex initial setup, but also note that onboarding becomes easier with experience and that extensive resources are available. - **HCL Commerce:** Reviewers cite challenges for new users, complexity in setup, and a need for improved onboarding, though technical users appreciate the available documentation and support. ### Which product has better Customization? Salesforce B2C Commerce is more frequently cited for Customization than HCL Commerce. - **Salesforce B2C Commerce:** Customization is mentioned in 18 all-time reviews, with reviewers noting both its flexibility and the complexity of advanced customizations. - **HCL Commerce:** Recent reviews mention flexibility for customization, but also highlight complexity and limited third-party modules.