Compare HCL Commerce and Salesforce B2C Commerce 
Featured Products
At a Glance
Market Segments
Enterprise (45.0% of reviews)
Mid-Market (40.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
HCL Commerce
Star Rating
(182)4.0 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HCL CommerceSalesforce B2C Commerce
Star Rating
(570)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2C excels in user satisfaction, boasting a significantly higher G2 Score compared to HCL Commerce. Users appreciate its user-friendly interface and efficient navigation, making it easier to manage online stores and handle sales smoothly.
- According to verified reviews, Salesforce Commerce for B2C shines in its integration capabilities, particularly with the broader Salesforce ecosystem. Users highlight how this seamless integration with tools like CRM and Marketing Cloud provides a unified view of customer interactions, enhancing overall business efficiency.
- Reviewers mention that HCL Commerce offers strong data analytics features, which are particularly beneficial for customer acquisition. Users find the platform's enterprise security and customer support to be standout features, contributing to a reliable e-commerce experience.
- Users say that Salesforce Commerce for B2C provides robust personalization tools, which enhance the shopping experience. Features like smooth checkout processes and effective inventory management are frequently praised, indicating a focus on improving customer satisfaction.
- G2 reviewers note that while HCL Commerce has a solid feature set, including a dynamic layout and ease of navigation, it struggles to match the overall satisfaction levels seen with Salesforce Commerce for B2C. Users have expressed a desire for more intuitive features that align with their workflows.
- According to recent feedback, Salesforce Commerce for B2C's ease of setup and administration is a significant advantage, with users highlighting its intuitive onboarding process. In contrast, HCL Commerce users report some challenges in setup, indicating a potential area for improvement in user experience.
Pricing
Entry-Level Pricing
HCL Commerce
No pricing availableSalesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
HCL Commerce
No trial information availableSalesforce B2C Commerce
No trial information availableRatings
Meets Requirements
8.3
125
8.6
342
Ease of Use
7.8
126
8.2
442
Ease of Setup
7.0
55
7.9
269
Ease of Admin
7.4
52
8.1
133
Quality of Support
7.8
122
8.3
323
Has the product been a good partner in doing business?
7.8
53
8.6
131
Product Direction (% positive)
8.2
120
8.6
327
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Headless Commerce
8.4
30
8.1
98
8.3
31
8.4
102
8.2
31
8.4
99
8.3
31
8.4
103
8.1
32
8.4
101
Generative AI
8.2
30
8.0
83
8.3
30
7.9
87
Agentic AI - E-Commerce Platforms
Not enough data
8.6
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Merchandising/Marketing
7.7
84
8.2
217
7.7
84
8.2
163
7.9
85
8.2
232
8.0
86
8.0
223
7.4
80
7.7
210
7.8
78
8.0
209
8.2
78
8.1
206
Product Catalog
8.1
82
8.3
217
8.0
85
8.2
217
8.0
79
8.2
225
7.6
73
8.2
197
Order Process
8.2
88
8.3
218
8.2
85
8.1
214
8.1
84
8.3
211
8.3
83
8.3
216
8.0
84
8.2
218
8.0
80
7.9
204
8.4
76
8.2
206
8.4
71
8.1
189
Multi-Channel Support
8.5
79
8.3
202
8.2
74
8.2
205
8.3
71
8.3
189
8.2
72
8.2
209
8.3
76
8.0
194
8.1
71
8.1
135
8.2
71
8.2
183
Platform
8.0
79
8.2
199
7.9
81
8.2
216
7.9
78
8.3
204
8.1
80
8.4
217
7.9
80
8.2
221
8.3
81
8.6
210
8.2
76
8.6
198
8.4
83
8.5
202
8.1
77
8.3
188
8.0
78
8.5
184
8.2
82
8.4
195
8.3
87
8.5
218
Reporting
Not enough data
8.6
28
Not enough data
8.5
28
Omnichannel Features
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Categories
Categories
Shared Categories
HCL Commerce and Salesforce B2C Commerce are categorized as E-Commerce Platforms
Unique Categories
HCL Commerce has no unique categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Reviews
Reviewers' Company Size
HCL Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
20.7%
Information Technology and Services
10.3%
Apparel & Fashion
9.0%
Computer Software
6.9%
Management Consulting
3.4%
Other
49.7%
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.6%
Alternatives
Discussions
How can it be useful for more people?
1 Comment
MJ
I'm not sure what you asking for but the system have a lot of built in roles with different access and responsibilities. It's even possible to use workflow...Read more
HCL Commerce's Service and productivity.
1 Comment
NN
The endeavour level Online business stage HCL Trade gives various administrations and highlights to help organizations in making and dealing with their...Read more
HCL Commerce has no more discussions with answers
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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