--- title: HCL Commerce Reviews meta_title: 'HCL Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 182 reviews by the users' company size, role or industry to find out how HCL Commerce works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 182 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # HCL Commerce Reviews **Vendor:** HCL Technologies **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 182 ## About HCL Commerce Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo. ## HCL Commerce Pros & Cons **What users like:** - Users enjoy the **ease of use** of HCL Commerce, appreciating its powerful mobile-friendly search and shopping features. (1 reviews) - Users love the **powerful search features** of HCL Commerce, enhancing mobile shopping with smart filters and suggestions. (1 reviews) - Users appreciate the **powerful search features** of HCL Commerce, enhancing the mobile shopping experience with auto-suggestions and filters. (1 reviews) **What users dislike:** - Users find HCL Commerce **too expensive** for small businesses with fewer products and limited geographic reach. (1 reviews) - Users find the **smaller ecosystem** of HCL Commerce limiting, with fewer plugins and themes, not suited for small businesses. (1 reviews) - Users find HCL Commerce's **smaller ecosystem** and high costs challenging for small businesses with limited needs. (1 reviews) ## HCL Commerce Reviews ### 1. Useful features for ecommerce enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2021 **What do you like best about HCL Commerce?** Micro service architecture Scalability Nd security **What do you dislike about HCL Commerce?** Complex customisation in taking up new requirements **What problems is HCL Commerce solving and how is that benefiting you?** Multiple extended sites for different business ### 2. HCL e-commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about HCL Commerce?** User friendly and easy to use interface makes life very easy **What do you dislike about HCL Commerce?** Latency issues impact the delivery time heavily **Recommendations to others considering HCL Commerce:** Good one stop.solution for managing large e-commerce portals **What problems is HCL Commerce solving and how is that benefiting you?** Cms and product data management for big e-commerce clients ### 3. Worked on half commerce product earlier and tag e-commerce store to analyze customer experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about HCL Commerce?** It's functionality is amazing and easy to use. **What do you dislike about HCL Commerce?** I don't think there is anything but yes for deployment it takes time. **What problems is HCL Commerce solving and how is that benefiting you?** We have used hcl commerce to create marketplace for one of our client. ### 4. HCL Commerce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about HCL Commerce?** Solid Backend will work tirelessly for Ages is set up correctly **What do you dislike about HCL Commerce?** Front end of the product needs to be revamped **What problems is HCL Commerce solving and how is that benefiting you?** Currently we are running our whole B2B ecommerce platform on HCL commerce ### 5. Its interactive but now a days we have technology woth cloud **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about HCL Commerce?** Provide a chance to work on multiple technology **What do you dislike about HCL Commerce?** Architecture understanding is a bit difficult **What problems is HCL Commerce solving and how is that benefiting you?** Trying to understand BOD framework which will be helpful to resolve many architectural problem ### 6. Good one **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2021 **What do you like best about HCL Commerce?** User friendly and easy to adopt. Learn very quickly. **What do you dislike about HCL Commerce?** Digital forms feature needs to be implemented. **What problems is HCL Commerce solving and how is that benefiting you?** I don't know other commerce products to compare and problems overcome. ### 7. Best in Class **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about HCL Commerce?** User-friendly, scalable, easy to learn - implement & maintain **What do you dislike about HCL Commerce?** Customization, support model, Cost (AMC) **What problems is HCL Commerce solving and how is that benefiting you?** e-commernce website, better customer intergration, interface & engagement ### 8. Is great product for e-commerce solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about HCL Commerce?** Product easy maintenance and customizations **What do you dislike about HCL Commerce?** nothing so far, like this product very much **Recommendations to others considering HCL Commerce:** Recommend **What problems is HCL Commerce solving and how is that benefiting you?** most of the e-commerce solutions ### 9. HCL Commerce in the right way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2021 **What do you like best about HCL Commerce?** The wide range of functionality especially the tailorable modules **What do you dislike about HCL Commerce?** Reports and customer support can be even better **What problems is HCL Commerce solving and how is that benefiting you?** Customization of various features ### 10. Commerce is no more challenging **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia C. | Business Director - New Technologies, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about HCL Commerce?** HCL commerce has paved new ways for me to mange my product selling and it is helping to take advantage of my online store. Since its implementation I am capable of boosting my sales and I made more happy and satisfied customers because of the quality services I deliver via this platform. Through its SPAs and PWAs along with embedded CMS I am capable of making my online selling more precise and quick. **What do you dislike about HCL Commerce?** It is not so efficient in terms of report generation. I wish there could some features which could keep the record of certain customers who has brought form the online stores twice in this way a record would be held which could ultimately help in the marketing policies. Moreover its pricing policy should be revised as well. **Recommendations to others considering HCL Commerce:** I will not recommend it on the whole to the commerce sector as I am new to it and still I am discovering its more features but I have found it very reliable regarding the product publishing and for target audience. It is very suitable for the newly establish business. **What problems is HCL Commerce solving and how is that benefiting you?** HCL has given me an idea about how can I manage the promotions and how can I let my customers to have easy searching of my products. Without any trainings and strict rules, they can search faster and effectively. ### 11. Rational E-Commerce Aplication **Rating:** 5.0/5.0 stars **Reviewed by:** Samson D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about HCL Commerce?** HCL Commerce is a program which has made us make huge sale by online marketing and transactions. **What do you dislike about HCL Commerce?** HCL Commerce directs all the customers to our company, and therefore, excellent. **Recommendations to others considering HCL Commerce:** HCL Commerce is a rational application, good for sales. **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce has eliminated huge sales costs, and we attend our clients globally with this application. ### 12. Ecommerce application **Rating:** 5.0/5.0 stars **Reviewed by:** Venkatesh P. | Cyber Security -Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about HCL Commerce?** Customization with Commerce based application **What do you dislike about HCL Commerce?** Nothing which can be noticed till now but Nothing is perfect. There may be something which I didn't noticed **Recommendations to others considering HCL Commerce:** This Commerce application is very easier for new people who want to jump in E-commerce. As you do customisation of it as per requirement. **What problems is HCL Commerce solving and how is that benefiting you?** Ecommerce application ### 13. IBM software review **Rating:** 4.0/5.0 stars **Reviewed by:** Oral B. | Assistant Director of Leadership Annual Giving, Philanthropy, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** The interface is great. Very user friendly, and easy to show others. Integrates well with other applications. I also have recommended this platform to many people in industries such as sales, fundraising, recruiting, or anything else which is externally oriented, dealing with people, clients, or constituents. **What do you dislike about HCL Commerce?** I dislike the fact that I have to sometimes lookup how to use certain functions is a little annoying. Other than that, no dislikes. I also dislike that customer service doesn't quickly direct me to the answers I'm looking for. If that were the case, I feel it would take this to the next level. **Recommendations to others considering HCL Commerce:** Keep up the great work. IBM has shown us and other users alike that they are concerned with putting out the best applications in order to meet the business demands in many different sectors. That is the key factor which takes a good application to a great one. Not to mention, IBM has been at the forefront of cutting edge technology since computers started to be a domestic presence. **What problems is HCL Commerce solving and how is that benefiting you?** Better outbound sales calls and results. Better customer interactions. Better customer service overall. We are also solving new problems we didn't know we would have. Such as how to see better prospects regarding what we are looking for from them. To ask for more money, we have to make sure we are visiting the correct people, asking for the correct amount of money, and stewarding them correctly. ### 14. Easily scalable product management tool, as well as consumer insight **Rating:** 3.0/5.0 stars **Reviewed by:** Bianca B. | Content Creator, Video Editor + Personality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about HCL Commerce?** The plugin integrates well with third party payments which makes it easy to use different cards for a variety of people or organizations. **What do you dislike about HCL Commerce?** The eMarketing spot is a little confusing and it can almost either be simplified or it feels as if there is too much going on / too chaotic. **Recommendations to others considering HCL Commerce:** It is good for people who are selling products through ecommerce and looking to see the analytics of those products to be able to scale what is selling/what isn't, etc. **What problems is HCL Commerce solving and how is that benefiting you?** The business problems being solved are creating and maintaining ecommerce sites, and fixing problems such as purchasing products, inventory inquiries, understanding what orders must be filled/what were placed, etc. Solves the functionalities of ecommerce sites through a back-end office. ### 15. Easy functions but needs some updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about HCL Commerce?** The functions are easy to find and are on one side of the screen. It’s also easy to teach other users. **What do you dislike about HCL Commerce?** Some functions need updating such as the email not being unique. It’d make more since to say this person is already a member. **What problems is HCL Commerce solving and how is that benefiting you?** It has made a faster customer experience allowing for us to have better store statistics like an increase in comp. ### 16. IBM Digital commerce review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2019 **What do you like best about HCL Commerce?** The best part of this product is how easy it is to learn. I have used several digital commerce products before, but this is the easiest learn. Definelty the only one I’d recommend to other. **What do you dislike about HCL Commerce?** It can be very difficult to creat custom business tools. Custom business tools are essential in this era of retail and marketing, and the inability and difficulty to create custom business tools can be a big disadvantage to this program. **What problems is HCL Commerce solving and how is that benefiting you?** IBM digital commerce has allowed the company to perform on a much larger scale. The product is able to compete orders on a much larger basis, and functions in all parts of the order. If you are looking to upgrade to a larger scale, be sure to use IBM digital commerce. ### 17. Point of Sale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about HCL Commerce?** Easy for beginners to learn, as it’s very as how to use the software as a point of sale system in retail locations. **What do you dislike about HCL Commerce?** The downsides were that the software we used needed to be updated and it took too long to load. **Recommendations to others considering HCL Commerce:** N/A **What problems is HCL Commerce solving and how is that benefiting you?** I’ve realized the benefits as it breaks down hourly sales reports to analyze business. ### 18. Extremely user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about HCL Commerce?** I love that is it very streamlined and user friendly for not only the company but for customers as well. **What do you dislike about HCL Commerce?** Sometimes it can be glitchy when placing orders or fulfilling but that can be said for any system really. **Recommendations to others considering HCL Commerce:** Definitely give it a try! **What problems is HCL Commerce solving and how is that benefiting you?** Making ordering and fulfilling orders a lot easier and quicker ### 19. Great Cloud Based System for Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Josh J. | IT Analyst, Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2018 **What do you like best about HCL Commerce?** The best thing about IBM Digital Commerce is that it is cloud based, so the console can be accessed on a variety of devices and systems. **What do you dislike about HCL Commerce?** I dislike that it is pre-eminently used for business to consumer sales. I would like to see a more business driven product. **Recommendations to others considering HCL Commerce:** I would recommend this product if you are looking for a cloud based solution for business to consumer digital sales. **What problems is HCL Commerce solving and how is that benefiting you?** I didn't have to build the IT infrastructure for making digital sales myself for this product. It is cloud based, and I can keep track of it 24/7 even from home. ### 20. IBM great program!!! Extremely helpful in the consulting world. **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke A. | Industry analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** It’s a great program, very helpful in any line of consulting **What do you dislike about HCL Commerce?** There was some lagging at times, it could use a more user friendly interface. For new users it can be difficult to navigate. **What problems is HCL Commerce solving and how is that benefiting you?** it can be difficult to introduce new users to the program because of the more complicated interface so it can make training new employees difficult if they do not have prior knowledge of the program ### 21. Commerce driven by Facts **Rating:** 4.5/5.0 stars **Reviewed by:** Gina M. | Digital Marketing Coordinator - Ops, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HCL Commerce?** The capability to go beyond the descriptive analytics, it really everages the outcome of the analysis. **What do you dislike about HCL Commerce?** The fact that we as Customers need to make sure we supply with enough data the machine so the machine can provide us recommendations **Recommendations to others considering HCL Commerce:** What it hasn't been measured it can't be controlled, what its't controlled in can't be improved **What problems is HCL Commerce solving and how is that benefiting you?** The course of our b2b strategy through an ecommerce that looks and feels as b2c ### 22. IBM Has Done It Again **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Chief Executive Officer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** Exceptional product. Easy to navigate through. Love what IBM has done to simplify the commerce sector **What do you dislike about HCL Commerce?** Limitations due to customization. Wish a few more features were added. **Recommendations to others considering HCL Commerce:** Watch tutorial videos. Call in to speak with their experts so you are maximizing the results / capabilities. **What problems is HCL Commerce solving and how is that benefiting you?** Simplifying the tracking from one dashboard. Ability to track several products / campaigns. ### 23. love the concept but not completely in tune with retail sites and navigation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HCL Commerce?** The concept of having an assistant who can digest the analytics data and provide the resulting recommendations and action items to business users in an actionable form is great. **What do you dislike about HCL Commerce?** The fact that it does not cater to site navigation that is based on search . Most of the WCS sites leverage search and search rule based navigation and not categories that are directly merchandised by users manually. Insights for search driven merchandising would be great. **What problems is HCL Commerce solving and how is that benefiting you?** Takes away the manual grunt of the day to day merchandising aspects from the Business users,. Provides consolidated and actionable data to merchandisers. ### 24. Couldn’t think of a better tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** I love that I am able to Identifiy trends and alerts. From an analytical perspective this is helpful identifying consumer behavior. **What do you dislike about HCL Commerce?** I wish I could think of an area of improvement. I guess ideally I would like to know the history and time of when the consuming was browsing/purchasing. This would allow me to understand when buying habits were more frequent. **What problems is HCL Commerce solving and how is that benefiting you?** Being in the e-commerce business, IBM commerce has been a functional tool where I can track and identify consumer purchases. Without this, I wouldn’t know how to psychologically target my clients ### 25. Insights Powers Merchandising **Rating:** 4.5/5.0 stars **Reviewed by:** Donavan M. | Senior Manager, Digital Engineering, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about HCL Commerce?** Commerce Insights gives our merchandisers the ability to see all the relevant data in one interface and make decisions in real-time to react to changing business conditions and KPIs. **What do you dislike about HCL Commerce?** Technically, there are some challenges to the integration with Watson Commerce. **What problems is HCL Commerce solving and how is that benefiting you?** Increased efficiency for merchandisers. Increased conversion by presenting customers with relevant products earlier in their journey. ### 26. IBM **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole I. | Student , Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** THere are so many different functions that can be used to help the merchandising functions to be optimal for businesses and consumers. **What do you dislike about HCL Commerce?** To initially set up it is somewhat of a hassle. **What problems is HCL Commerce solving and how is that benefiting you?** We have used the functions to check for key performance issues within the business and assess for areas of improvement ### 27. Perfect e-Commerce Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about HCL Commerce?** I have professionally used the tool for close to 2 years and have found it robust and highly customizable. It has the capability of publishing products through a management center which I found very handy and can be used by any one even if he/she has a lesser experience about the suite. The database is customizable too and with the help of that you can extend the suite to any height. Overall, I find the the whole suite great for any commercial purpose. **What do you dislike about HCL Commerce?** I disliked the slowness in the content manager. **Recommendations to others considering HCL Commerce:** IT is highly recommendable for organizations of any size. **What problems is HCL Commerce solving and how is that benefiting you?** Rolling out multiple stores in a day. The extensible nature of suite is helping a lot along with providing enough security configurations for each stores. ### 28. Helpful too keep up to date **Rating:** 3.5/5.0 stars **Reviewed by:** Emilie C. | Student assistant , Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** It is easy to navigate the website and helps the older people in our office keep up to date. **What do you dislike about HCL Commerce?** It is sometimes slow but that could be an issue on our end. **What problems is HCL Commerce solving and how is that benefiting you?** It helps keep everything organized, saves paper, and helps us help our guests much faster and efficiently. ### 29. Sales Portal **Rating:** 3.5/5.0 stars **Reviewed by:** Jason A. | Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about HCL Commerce?** Quick, convenient and reliable most days. **What do you dislike about HCL Commerce?** There are days IBM software is rendered unresponsive or "freezes up". **Recommendations to others considering HCL Commerce:** Good Network Connection Ais key. I wish the interface was more user friendly, touch input is key. I want a all in one experience, Returns and sales all in one spot for my customer, this saves time and money. **What problems is HCL Commerce solving and how is that benefiting you?** Sales methods ie: currency acceptance. ### 30. Great Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about HCL Commerce?** I love that it targets all this data and shares it to you so that you can target customers or target certain people to your online mission. **What do you dislike about HCL Commerce?** Ultimately the price was what drove my bosses away and decided to go to Sdobe analytics instead. **What problems is HCL Commerce solving and how is that benefiting you?** It gives you valuable information on the fly. Allowing you to target customers for sales and gives you the information necessary to make a good connection and valuable transaction. Adobe does this as well. ### 31. The power of AI in commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HCL Commerce?** With a small ecommerce team manages multiple regional websites Commerce INsights really helps us achieve a merchandising strategy for our online store. The ease in its sequencing and use allows for our team members to focus on the product strategy and less the day to day work sequencing "best sellers" for instance to the best positions on the webpages. **What do you dislike about HCL Commerce?** It can like any application be a little "funky" at times with time outs and system not recongizing a save **What problems is HCL Commerce solving and how is that benefiting you?** Ecommerce merchandising strategy ### 32. Okay, but not the best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about HCL Commerce?** Ways to edit orders at each stage of ordering process. **What do you dislike about HCL Commerce?** No return can be processed through sterling. **What problems is HCL Commerce solving and how is that benefiting you?** Delivery dates for backordered items continually change. Best benefit is the advanced order search ### 33. Empowering Merchandising **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony M. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** The ability to see real-time performance data. This gives you the ability to forecast appropriately. **What do you dislike about HCL Commerce?** Some challenges with the integration of the system. **What problems is HCL Commerce solving and how is that benefiting you?** Determining not only appropriate merchandising but also inventory for our products. ### 34. IBM Commerce is a MUST HAVE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** I love the B2B integration on IBM Commerce. It really helps us tailor our efforts and data. **What do you dislike about HCL Commerce?** The payments within the software could use some updating. Just a few tweaks to ensure more fraud protection. **Recommendations to others considering HCL Commerce:** I would recommend attending seminars on how to maximize your understanding of the B2B modules. **What problems is HCL Commerce solving and how is that benefiting you?** Our customer analytics team is really able to narrowly tailor what needs to be marketed to various audiences. ### 35. One of the bests SaaS out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** It´s a must tool if you work on the ecommerce enviroment. This software allows you to have a lot of different programs on the same place rather than logging in to your separate third-party softwares. **What do you dislike about HCL Commerce?** If i have to say something bad, I would say the price is a bit high for small business. **What problems is HCL Commerce solving and how is that benefiting you?** We had a low CTR/sales ratio that was really improved by this tool ### 36. Smart insights for retailing **Rating:** 4.5/5.0 stars **Reviewed by:** Alan G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** Like most IBM products, IBM CI is smart and provides great values to our business. **What do you dislike about HCL Commerce?** When comparing with salesforce, IBM CI doesn't provide the best price. **What problems is HCL Commerce solving and how is that benefiting you?** retail analysis ### 37. Great experience with IBM commerce insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** I really like the global access system that is set in place for client and the company themselves to view business data along with the troubleshooting conflicts and analytics of the business. **What do you dislike about HCL Commerce?** The charge can be very costly to many companies and small businesses in the community. **What problems is HCL Commerce solving and how is that benefiting you?** The fact that IBM collects all the data and analysis and compiles it easier for me to view. ### 38. The power of Commerce Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about HCL Commerce?** I like that it acts as a merchandising portal, allowing the merchandisers to quickly and easily understand their business. **What do you dislike about HCL Commerce?** I wish that I could teach Watson to enable it to learn what insights are most important to our business. **What problems is HCL Commerce solving and how is that benefiting you?** Improved our ability to react to trends and to be better merchandisers,. It has done this by putting all information needed to run the business in one spot. ### 39. IBM Commerce review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** Very easy to create and manage your e-commerce platform. Customer engagement is key and IBM does a good job delivering business value **What do you dislike about HCL Commerce?** Sometimes it can be overwhelming with the amount of features **Recommendations to others considering HCL Commerce:** Very good product due to the relatively low cost spend associated **What problems is HCL Commerce solving and how is that benefiting you?** Increase customer experience Seamless internal experience Cohesive environment that fosters a more collaborative team outlook ### 40. Valuable Stream **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about HCL Commerce?** The display window to see all the digital leads and pipelines is clear. Able to continue following sales goals and track monthly targets **What do you dislike about HCL Commerce?** Pricing is a bit steep, but does offer significant discount for multiple users which is attractive in some sense **What problems is HCL Commerce solving and how is that benefiting you?** Able to follow up on open leads, close leads and fully view the current sales pipeline ### 41. Great for certain uses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about HCL Commerce?** A great tool for organizing and presenting data in a way to present to clients. **What do you dislike about HCL Commerce?** Not easy to use for a simple task. Requires a lot of time so only useful for more in depth tasks. **What problems is HCL Commerce solving and how is that benefiting you?** Helps organize data into a way that makes it useful and easy to understand. ### 42. Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about HCL Commerce?** Highly Recommended. Easy to implement. Easy to train. Easy to use. I have used it for insights for 2 years. **What do you dislike about HCL Commerce?** Nothing that I dislike. Highly recommended. Easy to use and implement. **What problems is HCL Commerce solving and how is that benefiting you?** Tracking and forecasting consumer insights and buying patterns for my customers when it comes to retail and marketing ### 43. Advanced Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** The consolidation of different analytics in one place **What do you dislike about HCL Commerce?** The speech to text software API still needs some work **Recommendations to others considering HCL Commerce:** Have a strong analytics team in place, that can help interpret the data **What problems is HCL Commerce solving and how is that benefiting you?** The ability to assess shortcomings and redirect quickly due to advanced analytics tools ### 44. Great source of information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about HCL Commerce?** I love this tool as it is very user friendly **What do you dislike about HCL Commerce?** I do wish there was more indept information on full capacity/functions of tool **What problems is HCL Commerce solving and how is that benefiting you?** We are using the tool to find out elasticity of products. This is a great insight tool for our category managers ### 45. E commerce tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about HCL Commerce?** E commerce is an emerging market so tools that assist are also new. **What do you dislike about HCL Commerce?** Not much just tbat this technology is best used by a low number of people **What problems is HCL Commerce solving and how is that benefiting you?** Helps to realize and work on a specific sales funnel ### 46. Reliable Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about HCL Commerce?** I think the catalog, promotions engine, and template builder are very intuitive. It is very friendly and very. Powerful segmentation and placement of promotional content on the different sections of the site powerful. **What do you dislike about HCL Commerce?** To sometimes use more than 1 console to perform some admin tasks. Except that it works like a charm. **Recommendations to others considering HCL Commerce:** Use the catalog and do custom development for the front end so your business can have more flexibility for product enhancements **What problems is HCL Commerce solving and how is that benefiting you?** It is a platform that today supports the integration with cognitive tools to help practitioners make better and faster decisions. Also integrates with several other best of breed offerings for digital marketing and customer experience. I am also helping customers segment and better understand their customer and help them engage in meaningful interactions and increase customer retention. ### 47. Great Buisness Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** Ease to use- it didn't take my team long to catch on **What do you dislike about HCL Commerce?** I think that there could be more options **Recommendations to others considering HCL Commerce:** N/A **What problems is HCL Commerce solving and how is that benefiting you?** I work in finance we we use it for our fund ### 48. IBM DIGITAL COMMERCE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about HCL Commerce?** the possibilities of sale increase to be able to reinvest the benefits to arrive at a wider potential client. **What do you dislike about HCL Commerce?** Difficult acceptance by conservative parties and Fear of the errors of the media **Recommendations to others considering HCL Commerce:** Business management is less complicated, you can also combine the convenience of the cloud, ease of use and low cost of ownership **What problems is HCL Commerce solving and how is that benefiting you?** Extends the expectations for many business models, either individually or as a support to the physical sale located in commercial spaces or establishments. ### 49. Commerce Insight Journey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HCL Commerce?** The value it brings to our Merchandising team **What do you dislike about HCL Commerce?** when we implemented it seemed that the application was stillm not stable in regards to releases **Recommendations to others considering HCL Commerce:** yes **What problems is HCL Commerce solving and how is that benefiting you?** Merchandising the right product ### 50. Never Negative with IBM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HCL Commerce?** I can trust IBM for my educational needs **What do you dislike about HCL Commerce?** Sometimes it is too slow and takes awhile **What problems is HCL Commerce solving and how is that benefiting you?** Productivity, reliability, and profits. ## HCL Commerce Discussions - [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) - 1 comment, 1 upvote - [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) - 1 comment, 1 upvote - [View HCL Commerce pricing details and edition comparison](https://www.g2.com/products/hcl-commerce/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+10%3A46%3A09+-0500&secure%5Bsession_id%5D=cfdb914a-50cc-42ee-a95e-dcb05be0db47&secure%5Btoken%5D=2cc40f2f34b49fd25b8e4fdda37798d43e2c94286e2e185bea01495c67393dff&format=llm_user) ## HCL Commerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top HCL Commerce Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,942 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)