--- title: Gusto Reviews meta\_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.6 review\_count: 12350 scale: '5' date\_modified: '2026-08-12' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Gusto Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [(5185 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [(2722 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [(2700 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [(2678 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [(2263 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [(619 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [(548 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [(454 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [(415 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [(409 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gusto ##### 1. Ease of Use Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [ See 5185 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 2. Payroll Ease Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [ See 2722 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ##### 3. Easy Setup Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [ See 2700 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 4. Simple Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [ See 2678 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 5. Payroll Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [ See 2263 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ### 5 Cons or Disadvantages of Gusto ##### 1. Missing Features Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [ See 619 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you dislike about Gusto? I find that Gusto lacks a built-in accounting software feature similar to QuickBooks. This limitation means I need to manage accounting separately, wh ![Trinity R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trinity R.") TR Trinity R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Time Tracking with Charming Features" What do you dislike about Gusto? I don't love having to login each time I want to access it. It gets annoying having to do it multiple times a day. ##### 2. Poor Customer Support Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [ See 548 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Helpful Notifications, Slow Support Response" What do you dislike about Gusto? The appeal process in Gusto takes a long time and there is little follow-up provided. Additionally, reaching out to support via email does not yield t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.5/5 "Ok for small companies" What do you dislike about Gusto? We didn't end up switching, but we are again looking to switch. ##### 3. Payroll Issues Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [ See 454 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Jordan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan S.") JS Jordan S. Small-Business (50 or fewer emp.) 3.5/5 "Gusto Review" What do you dislike about Gusto? I dislike the bring your broker program. It doesn't make sense to only allow your broker to make changes to our payroll when it comes to benefits. ##### 4. Login Issues Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [ See 415 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Gusto is the future of payroll management." What do you dislike about Gusto? Sometimes having to refresh webpage when logged out to log back in. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use and Organized, But Occasional Glitches" What do you dislike about Gusto? Sometimes I get logged out or I click clock in and it doesn't load or maybe its a system glitch that doesn't register. ##### 5. Limited Customization Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [ See 409 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you dislike about Gusto? Managing time off could use some clearer visuals. Managing individual days off or getting a quick at-a-glance view of time off is sometimes difficult. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Samantha Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha Y.") SY Samantha Y. Tax Expert Small-Business (50 or fewer emp.) 7/13/2026 "Streamlined HR Tasks with Ease, Short Login Duration" 5/5 What do you like best about Gusto? I like the ease of use and the functionality of the dashboard in Gusto. I appreciate the ways to edit and keep time, and I really value the ability to coordinate time off within the same app or website. These features make my use of time more efficient by providing a central place to complete and keep record of functions pertaining to HR. The initial setup was also easy, with clear instructions to ensure it was done correctly. Review collected by and hosted on G2.com. What do you dislike about Gusto? The timeout period you can stay logged in for is kind of short, and is sometimes a hassle to have to log back in so quickly. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto prevents me from forgetting to track hours worked and simplifies long forms for expense reimbursement. It makes my time more efficient with easy use, centralized HR functions, and coordinating time off. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kaleb N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleb N.") KN Kaleb N. Sales Manager Small-Business (50 or fewer emp.) 6/14/2026 "User-Friendly Payroll, Benefits, and HR Made Simple with Gusto" 4/5 What do you like best about Gusto? What I like best about Gusto is its intuitive UI/UX and how easy it is to navigate, even for users who may not have extensive HR or payroll experience. The platform's integrations with other business tools create a seamless workflow, while its strong performance helps businesses save time and reduce administrative headaches. I also appreciate Gusto's focus on support and onboarding, as well as its use of AI and automation to simplify payroll, benefits, and HR tasks, creating a strong return on investment for growing businesses. Review collected by and hosted on G2.com. What do you dislike about Gusto? If I had to identify an area for improvement, it would be expanding some of the advanced customization and reporting capabilities for larger organizations with more complex needs. While Gusto's simplicity is one of its greatest strengths, additional flexibility in integrations, AI-driven insights, and advanced analytics could provide even more value. That said, I believe Gusto does an excellent job balancing ease of use, performance, pricing, and customer support for the majority of businesses it serves. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto is solving the challenge of managing payroll, benefits, HR, and compliance in a way that is simple, efficient, and accessible. Its user-friendly interface, reliable performance, and integrations help businesses reduce manual work and streamline operations. The platform's onboarding resources, customer support, and growing use of AI-powered automation make it easier for companies to stay organized and compliant while maximizing productivity. As a business management student, I benefit from seeing how technology can improve business processes, increase efficiency, and deliver strong value through both cost savings and a better employee experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew T.") AT Andrew T. Operator Mid-Market (51-1000 emp.) 6/13/2026 "Gusto is helping Employees at all levels put their money to work for them ." 5/5 What do you like best about Gusto? I like that it's not just a paycheck service. I love playing with all the different features like setting up a budget and having my pay go into different types of 401k/savings accounts. I have always struggled to manage and save my money even though I make a very good amount. Gusto is helping me become financially responsible. Review collected by and hosted on G2.com. What do you dislike about Gusto? I don't like that when I get advances I still have to pay a fee to have the money immediately deposited even though it is going to the same company. It could maybe be more seamless integrating with my accounts without having to pay fees. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? I have never had a payroll service that helps me everyday to manage my finances and pay bills. I log into my gusto pretty much everyday to look at different things and check on my 401k. Before gusto I never had any type if employee saving program and now I am eve. more motivated to perform and do well because I can see the changes to my pay right away. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maya Sachasinh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maya Sachasinh B.") MB Maya Sachasinh B. Senior Procurement Lead Small-Business (50 or fewer emp.) 6/12/2026 "Gusto Makes Payroll and Onboarding Effortless" 5/5 What do you like best about Gusto? I've used Gusto at 2 companies now and I absolutely love it. It is incredibly helpful how integrated everything is, how clean and user friendly the user interface is, and I easily can access anything I'm looking for. I rarely need to reach out to HR for help. The onboarding is incredibly easy and self explanatory. The suggested FAQs and features are also valuable including the automatically suggested actions and support offered. I've never had the program glitch or look off. Review collected by and hosted on G2.com. What do you dislike about Gusto? I don't think there's anything that is less helpful or that I dislike. Something that could be helpful is better suggestions for how to fill out W4s and what the impact to take home pay would be or potential tax impacts. I don't have visibility into what Gusto costs in terms of enterprise pricing, but whatever it is it seems to be worth it and I would expect a high ROI. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Not needing to check in with HR to ask my questions and being able to quickly self-serve my needs around tracking my pay, documents, forms, benefits, PTO, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![William M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William M.") WM William M. Site Reliability Engineer Small-Business (50 or fewer emp.) 6/12/2026 "Gusto Makes Payroll, HR, and Compliance Effortless" 5/5 What do you like best about Gusto? What I like best is how Gusto simplifies the entire administrative side of running a business. It’s not just a payroll tool; it’s an all-in-one HR platform that handles tax filings, health benefits, and onboarding seamlessly. The interface is clean, intuitive, and takes the stress out of compliance, allowing me to focus more on growing my business rather than getting bogged down in manual paperwork. Review collected by and hosted on G2.com. What do you dislike about Gusto? There isnt anything I dont like about Gusto. The platform is easy to use and seamless. Overall great experience. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto solves the problem of information fragmentation. In a fast-paced environment like ATMO AI, I don't have time to chase down HR for benefits details or tax documents. Gusto eliminates that friction by surfacing all my critical employment data in a self-service, intuitive dashboard. It benefits me by providing immediate, reliable access to my personal records and giving me full transparency into my compensation and benefits package, which empowers me to focus on my engineering projects rather than administrative overhead. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JD Julian D. Operations Specialist Small-Business (50 or fewer emp.) 6/12/2026 "Modern, Reliable Payroll & HR in One Clean Platform" 5/5 What do you like best about Gusto? What I like best about Gusto is that it brings payroll, HR, benefits, employee self-service, onboarding, documents, PTO, and tax-related items into one clean, organized platform. It is easy to use, but the bigger value is how much administrative friction it removes from processes that can otherwise be manual, scattered, or confusing. The integration experience has been straightforward. When connecting Gusto with other tools in the stack, the setup was simple, the data flowed as expected, and it did not require a lot of extra troubleshooting. That makes it easier to keep payroll and employee-related information connected without creating a separate manual process. Gusto also performs well when it matters. Payroll and employee records need to be reliable, and the platform feels stable, fast, and dependable. Even when handling important tasks like payroll, tax documents, deductions, benefits, or employee updates, the system is responsive and easy to navigate. From a pricing and ROI standpoint, Gusto feels like a strong value because it saves time, reduces internal back-and-forth, and gives employees easy access to information they would otherwise need to request manually. The value is not just in running payroll; it is in the consistency, visibility, and time savings it creates across the business. The onboarding and support experience is also a major strength. The platform is intuitive enough that employees can find paystubs, tax forms, PTO balances, benefits information, and direct deposit details without much training. Help resources and guidance are easy to access, which makes setup and ongoing use feel manageable. I also appreciate the smart automation built into the platform. Gusto helps automate repetitive payroll and HR tasks, reduces the chance of missing important steps, and makes key information easier to understand. Overall, Gusto feels modern, reliable, and efficient, and it helps make payroll and HR operations smoother for both administrators and employees. Review collected by and hosted on G2.com. What do you dislike about Gusto? There is not much that I strongly dislike about Gusto, but one area that could always be improved is giving users more customization and deeper visibility in certain parts of the platform. The system is very clean and easy to use, which is a major strength, but in some cases more advanced reporting, more flexible workflows, or more granular admin controls would make it even stronger for teams that want to tailor the platform more closely to their internal processes. Some of the automation and guided workflows are helpful, but they can occasionally feel a little rigid if your company has a more specific way of handling payroll, HR, onboarding, approvals, or employee documentation. Gusto is excellent for standardizing these processes, but more flexibility would be useful for teams with more nuanced operational needs. Overall, my dislikes are relatively minor. Gusto does the core things very well, but I would like to see continued improvement around customization, advanced reporting, and administrative flexibility as companies scale. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto solves the problem of having payroll, HR, benefits, employee documents, tax forms, PTO, onboarding, and employee self-service spread across too many separate processes or manual workflows. Instead of needing to track everything through disconnected systems, spreadsheets, emails, or internal requests, Gusto centralizes the most important payroll and HR information in one place. The biggest benefit is time savings and clarity. Employees can access paystubs, tax documents, benefits details, PTO balances, direct deposit information, and personal employment records on their own without needing to ask someone internally for help. That reduces back-and-forth and helps the administrative team stay focused on higher-value work. Gusto also helps create a more consistent and reliable process around payroll and HR. Payroll details, deductions, tax documents, benefits information, and employee records are easier to manage and easier to understand. That improves visibility, reduces confusion, and gives both employees and administrators more confidence that important information is accurate and accessible. Overall, Gusto benefits us by making payroll and HR feel more organized, efficient, and scalable. It reduces manual work, improves transparency, and creates a better experience for both the business and the employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ZW Zoie W. Packer Small-Business (50 or fewer emp.) 6/11/2026 "Gusto Makes Payroll and HR Simple, Efficient, and Easy to Navigate" 5/5 What do you like best about Gusto? Whenever I log in it is easy to navigate and overall an amazing app to be using. Seeing my paycheck to taking time off is overall amazing work.I've had a great experience using the Gusto app. The platform is user-friendly, intuitive, and makes managing payroll and employee information simple and efficient. I especially appreciate how easy it is to access pay stubs, tax documents, and benefits information all in one place. The app is well-designed and easy to navigate, even for users who aren't very tech-savvy. Notifications are timely, and payroll processing is smooth and reliable. Customer support has also been helpful whenever I've had questions. Overall, Gusto is an excellent tool for both employees and employers. It saves time, reduces paperwork, and makes payroll management much more convenient. I would highly recommend it to anyone looking for a dependable payroll and HR solution. Review collected by and hosted on G2.com. What do you dislike about Gusto? While Gusto is generally easy to use, there are a few areas that could be improved. The mobile app doesn't offer all the features available on the desktop version, which can be limiting when managing certain tasks on the go. Occasionally, customer support response times can be slower during busy periods. Additionally, some advanced payroll and HR features may require higher-tier plans, which can increase costs for smaller businesses. Despite these drawbacks, Gusto remains a reliable and user-friendly platform overall. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto solves the challenge of managing payroll, taxes, benefits, and employee records in one centralized platform. Instead of dealing with paperwork and multiple systems, everything is organized and accessible in a single place. This benefits me by saving time, reducing administrative stress, and making it easy to access important documents like pay stubs and tax forms whenever I need them. The automation of payroll and tax processes also helps minimize errors and ensures that payments and records are handled accurately and on time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David H.") DH David H. Accountant Small-Business (50 or fewer emp.) 6/11/2026 "Easy Setup, User-Friendly Features, and Outstanding Customer Service" 5/5 What do you like best about Gusto? It was easy to set up. All of the features are user friendly. The price compared to other payroll software was much cheaper. Customer service is outstanding. Every representative has been attentive and has helped me when I've needed it. They have also called just to follow up. Review collected by and hosted on G2.com. What do you dislike about Gusto? I had issues with employees getting their personal accounts set up. They had to use the forgot password method to create a login. There should be a better way for employees to create a login. Also, the pricing for time tracking is good as longs as it's for employees that need tracked. Salaried employees don't need to be time tracked, yet Gusto requires that all employees be included in the monthly charge. I don't think that's fair. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? We had a local CPA office process our payroll and they did it wrong every pay period. I was having to clean up behind them every time. Gusto has given me the opportunity to take control and process the payroll myself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Crystal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal G.") CG Crystal G. Chief Executive Officer Small-Business (50 or fewer emp.) 6/10/2026 "Clear, User-Friendly Payroll Dashboard with Strong Performance Reviews" 4.5/5 What do you like best about Gusto? The dashboard makes it clear and straightforward for me to run payroll each cycle, and the grid where I enter information is genuinely user-friendly. I also really appreciate the performance review capabilities. Review collected by and hosted on G2.com. What do you dislike about Gusto? I’d really like to see the Reporting feature improved. I find it very difficult to navigate, and honestly, I get frustrated when I try to run a specific report and don’t get the filtered results I’m expecting—every time. It makes it hard for me to rely on the reports and make informed decisions. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto gives me more control over my company’s payroll. I no longer have to rely on a third party as a “middleman” and then wait to hear back on whether everything has been processed. Now I can get answers faster, and I have clearer insight into where wages, benefits, and other related expenses are going. If any issues come up, I work with Gusto directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rebecca N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca N.") RN Rebecca N. Coordinator Small-Business (50 or fewer emp.) 6/18/2026 "Easy Setup and Simple Access to Paystubs and Tax Info" 5/5 What do you like best about Gusto? It was very easy to set up, and I can quickly view my paystubs and access my tax information. It’s also been much easier to manage as my work status has shifted across three roles so far—contractor, employee, and then contractor again. Review collected by and hosted on G2.com. What do you dislike about Gusto? I haven’t found any downsides to using Gusto so far. The interface is straightforward and easy to navigate, and whenever I need to provide any missing information, my employer emails me a link that takes me right to what I need to complete. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It is solving how to get paid and it is integrated with Plaid for pay. It took my only a minute to integrate Plaid with my bank account. Before, I would have to manually enter everything which took time and could lead to mistakes. Gusto's Plaid integration solved everything! It is inexpensive for the company as you pay monthly per user. Review collected by and hosted on G2.com. 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