1. [Home](https://www.g2.com/) 2. ... 3. [VoIP Providers](https://www.g2.com/categories/voip-providers) 4. [Grasshopper](https://www.g2.com/products/grasshopper/reviews) 5. [Grasshopper Claims vs Evidence](https://www.g2.com/products/grasshopper/claims-vs-evidence) # Grasshopper Claims vs Evidence G2 compares Grasshopper marketing claims from the sources linked below with real user reviews, then assesses how strongly the review evidence supports each claim. Last updated Sep 30, 2026 ## Claim: “Handle customer calls and texts from anywhere with a separate number on your existing phone.” Supported by reviews. Relevant reviewers report that Grasshopper works with their current phone, supports calling and texting, and provides a dedicated business line, with no meaningful opposing evidence in this set. - “it does both calling and texting.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12737967) - “Grasshopper offered a dedicated business line” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12607395) Source: [https://grasshopper.com/how-it-works-and-features/](https://grasshopper.com/how-it-works-and-features/) ## Claim: “Grasshopper offers a dedicated business number and a full virtual phone system to keep you looking professional without breaking the bank.” Supported by reviews. Most relevant reviewers describe a dedicated business number, calling and texting, multiple extensions, and reasonable pricing, supporting the core functionality and affordability aspects of the claim. One reviewer notes limited features, which qualifies the claim that it is a full virtual phone system. - “Grasshopper offered a dedicated business line” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12607395) - “I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12737967) - “Pricing is fair for what you pay.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12773916) - “You don't have a record of a call, or you don't have many features.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12326688) Source: [https://grasshopper.com/how-it-works-and-features/](https://grasshopper.com/how-it-works-and-features/) ## Claim: “With multiple business numbers, unlimited users, unlimited extensions, and advanced call routing features, your business can be tailored to deliver a convenient and reliable experience for every customer.” Mixed support from reviews. Reviewers report multiple extensions, custom schedules, and a broad selection of numbers, supporting customization and convenience; however, another reviewer reports call drops and freezing, undermining reliability. The reviews do not establish the specific claim of unlimited users or extensions. - “I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12737967) - “We can set custom schedules for all users on all extensions.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12737967) - “there is a huge selection of numbers to choose from.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12933278) - “Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/11377004) Source: [https://grasshopper.com/how-it-works-and-features/](https://grasshopper.com/how-it-works-and-features/) ## Claim: “A virtual receptionist handles calls like an in-house receptionist, helping small businesses stay professional and save on cost.” Supported by reviews. Relevant reviewers describe business call management through extensions, schedules, and handling different types of calls, alongside affordable pricing and reliable daily use. These reviews support the claim's call-handling and cost-saving aspects, though they do not directly establish equivalence to an in-house receptionist. - “We can set custom schedules for all users on all extensions. This feature helps us manage different types of calls, whether for homeowners, current guests, reservation inquiries, or after-hours emergencies (extremely important).” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12737967) - “It is easy to use and effective and affordable. Calls come through and the app is easy to navigate. We use it daily for our business and haven't had any communication issues since switching over to it.” [Read Full Review](https://www.g2.com/products/grasshopper/reviews/12458930) Source: [https://grasshopper.com/how-it-works-and-features/](https://grasshopper.com/how-it-works-and-features/)