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Compare Birdeye and Grade.us 
Featured Products
At a Glance
Market Segments
Small-Business (49.5% of reviews)
Small-Business (85.3% of reviews)
Entry-Level Pricing
Contact Us
$60 per seat/location (3 seat minimum)
Birdeye
Star Rating
(3,872)4.7 out of 5
Market Segments
Small-Business (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansGrade.us
Star Rating
(143)4.6 out of 5
Market Segments
Small-Business (85.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$60 per seat/location (3 seat minimum)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user satisfaction, boasting a significantly higher G2 Score compared to Grade.us. Users appreciate the platform's comprehensive features, particularly the AI-driven tools that simplify responding to reviews, making it a favorite for businesses looking to enhance their online reputation.
- Users say that Grade.us offers a straightforward setup process, which is particularly beneficial for small businesses. Reviewers highlight its ease of linking to review sites and sending customer requests for reviews, making it a practical choice for those who prioritize simplicity in implementation.
- According to verified reviews, Birdeye's extensive feature set, including automated messaging for gathering reviews, has led to a noticeable increase in positive feedback for users. This automation is praised for being user-friendly and effective, helping businesses maintain a strong online presence.
- Reviewers mention that while Grade.us is well-received for its email and text message review invitations, it lacks the robust market presence and recent user engagement that Birdeye enjoys. With no recent reviews in the last 90 days, Grade.us may not reflect the latest user experiences as effectively as Birdeye.
- G2 reviewers highlight that Birdeye's support quality is consistently rated higher than that of Grade.us. Users appreciate the responsive customer service and the platform's ability to act as a valuable partner in managing their online reputation, which is crucial for businesses navigating customer feedback.
- Users report that while both platforms are effective, Birdeye's higher total number of reviews and recent activity indicate a more active user base, suggesting that it may be better suited for businesses looking for a proven solution with ongoing support and updates.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Grade.us
Professional
$60
per seat/location (3 seat minimum)
Complete review management and marketing solution for Individual Marketers and Consultants
- 3 seat minimum to support different campaigns, locations, or clients.
- Free Setup
- White-label landing pages, widgets, forms and reports
Free Trial
Birdeye
Free Trial is available
Grade.us
Free Trial is available
Ratings
Meets Requirements
9.3
3,330
9.0
125
Ease of Use
9.3
3,385
8.9
123
Ease of Setup
9.1
2,445
8.7
106
Ease of Admin
9.3
1,988
8.9
106
Quality of Support
9.4
3,166
9.1
120
Has the product been a good partner in doing business?
9.4
1,992
9.3
106
Product Direction (% positive)
9.4
3,295
8.6
122
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.5
383
|
Verified
Not enough data
8.8
387
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
401
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
378
Not enough data
8.8
445
|
Verified
Not enough data
Performance
8.9
492
|
Verified
Not enough data
9.0
496
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
8.7
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
371
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
398
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
420
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
412
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
468
Not enough data
9.0(won by default)
487
Not enough data
8.5(won by default)
448
Not enough data
8.8(won by default)
465
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
492
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
16
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.2
215
Not enough data
8.0
191
Not enough data
8.8
210
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
158
Not enough data
8.7
151
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
603
Not enough data
Feedback Analysis
8.7
526
Not enough data
8.8
530
Not enough data
8.7
521
Not enough data
Feedback Sources
9.5
681
Not enough data
9.1
585
Not enough data
Feature Not Available
Not enough data
9.0
550
Not enough data
Generative AI
8.7
428
Not enough data
8.8
421
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
314
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
356
|
Verified
Not enough data
9.0
382
|
Verified
Not enough data
8.6
267
Not enough data
9.2
357
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
504
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.1
334
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.8
24
Not enough data
8.2
23
Not enough data
8.6
23
Not enough data
Management - AI Content Creation Platforms
7.9
21
Not enough data
8.7
23
Not enough data
8.7
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1901
|
Verified
8.3
26
|
Verified
8.6
1432
|
Verified
Feature Not Available
8.8
1618
|
Verified
8.6
22
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1610
|
Verified
8.5
23
|
Verified
9.2
1936
|
Verified
7.8
30
|
Verified
Media Monitoring
8.7
1629
|
Verified
7.8
20
|
Verified
8.7
1464
|
Verified
Not enough data
8.4
1275
7.5
17
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.5
16
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
304
Not enough data
8.0
292
Not enough data
8.2
305
Not enough data
8.2
291
Not enough data
8.1
296
Not enough data
8.1
290
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.8
8
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.5
9
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Grade.us are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, AI Agents For Business Operations, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, SEO Tools, Social Media Suites, Social Media Management, Live Chat, Marketing Automation, and AI Customer Support Agents
Grade.us has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grade.us
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.2%
Other
61.0%
Marketing and Advertising
44.3%
Internet
9.9%
Construction
3.8%
Real Estate
3.1%
Automotive
3.1%
Other
35.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What are performance reports?
1 Comment
IC
The performance reports are well outlined above, but I'll add the value to us with our clients.
There are several ways we use the reporting in...Read more
Grade.us has no more discussions with answers
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