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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (85.3% of reviews)
Entry-Level Pricing
Contact Us
$60 per seat/location (3 seat minimum)
Birdeye
Star Rating
(3,689)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansGrade.us
Star Rating
(143)4.6 out of 5
Market Segments
Small-Business (85.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$60 per seat/location (3 seat minimum)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grade.us excels in its Bulk SMS feature, scoring 9.0, which allows for efficient mass communication, while Birdeye's similar feature is rated slightly lower, indicating that Grade.us may be more effective for businesses needing to send large volumes of messages.
- Reviewers mention that Birdeye shines in Quality of Support, with a score of 9.4 compared to Grade.us's 9.1. This suggests that users may find Birdeye's customer service more responsive and helpful when issues arise.
- G2 users highlight that Grade.us has a strong Patient Feedback Management feature, rated at 9.2, which is particularly beneficial for healthcare providers, while Birdeye's score in this area is not specified, indicating a potential gap in functionality for that market segment.
- Users on G2 report that Birdeye's Reputation Management feature is highly effective, scoring 9.3, which may help businesses better manage their online presence and customer reviews compared to Grade.us's lower rating in this area.
- Reviewers say that Grade.us offers a more user-friendly Ease of Setup experience with a score of 8.7, while Birdeye's score of 9.1 suggests it may require a bit more time or effort to get started, which could be a consideration for small businesses looking for quick implementation.
- Users report that Birdeye's Integration with Wearables feature, scoring 7.5, is less robust compared to Grade.us's offerings, which may limit its appeal for businesses looking to leverage health technology in their operations.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Grade.us
Professional
$60
per seat/location (3 seat minimum)
Complete review management and marketing solution for Individual Marketers and Consultants
- 3 seat minimum to support different campaigns, locations, or clients.
- Free Setup
- White-label landing pages, widgets, forms and reports
Free Trial
Birdeye
Free Trial is available
Grade.us
Free Trial is available
Ratings
Meets Requirements
9.3
3,158
9.0
125
Ease of Use
9.3
3,213
8.9
123
Ease of Setup
9.1
2,299
8.7
106
Ease of Admin
9.3
1,909
8.9
106
Quality of Support
9.4
3,018
9.1
120
Has the product been a good partner in doing business?
9.5
1,911
9.3
106
Product Direction (% positive)
9.5
3,122
8.6
122
Features by Category
Messenger
8.8
383
|
Verified
Not enough data
8.6
381
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
445
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
455
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
445
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
422
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.9
222
Not enough data
9.0
236
Not enough data
Generative AI
8.4
154
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
273
Not enough data
9.2
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1819
|
Verified
8.3
26
|
Verified
8.6
1418
|
Verified
Feature Not Available
8.8
1602
|
Verified
8.6
22
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1591
|
Verified
8.5
23
|
Verified
9.2
1853
|
Verified
7.8
30
|
Verified
Media Monitoring
8.7
1617
|
Verified
7.8
20
|
Verified
8.6
1439
|
Verified
Not enough data
8.4
1268
7.5
17
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.5
16
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Grade.us are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Grade.us has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grade.us
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Marketing and Advertising
44.3%
Internet
9.9%
Construction
3.8%
Real Estate
3.1%
Automotive
3.1%
Other
35.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What are performance reports?
1 Comment
IC
The performance reports are well outlined above, but I'll add the value to us with our clients.
There are several ways we use the reporting in...Read more
Grade.us has no more discussions with answers
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