How user-friendly the search and filters are to find the calls that I'm looking for. I also appreciate the new AI summaries. From an efficiency standpoint, it makes it easy to find the calls worth reviewing, especially given the sheer amount of calls I could be listening to. It helps me pinpoint exactly which ones are most relevant to what I'm looking for in a fast way. Review collected by and hosted on G2.com.

We had to integrate with Claude to search all transcripts. It'd be nice to have that as a searchable database directly within Gong instead of using something like Claude. It makes it more manual, takes more time, and we're lucky to have the expertise on our operations team to build that integration. Without it, we'd be really limited using Gong directly. Review collected by and hosted on G2.com.

I’ve used it to analyze an entire call, and it’s helped by providing a sentiment review for me. It’s mostly reliable at giving me a record of conversations. Review collected by and hosted on G2.com.

Predictive forecasting and keyword filtering didn’t work well for me. Deal visibility was only somewhat improved, and I haven’t used the coaching features. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Ease of use and setup have been solid for me. Review collected by and hosted on G2.com.

Deal visibility only improved somewhat, and the coaching insights were only acted on sometimes. I don’t fully trust the AI capabilities, and when the AI makes a mistake it’s not easy to catch and correct. Consistency and data controls feel middling. Review collected by and hosted on G2.com.

I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy. Review collected by and hosted on G2.com.

It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives me a mostly reliable record of conversations. Overall it’s been fairly easy to use and set up, and the support has been solid. Review collected by and hosted on G2.com.

Cross-system integration is a weak spot for me. Decision making and adaptive learning also haven’t been strong. Review collected by and hosted on G2.com.

What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills. Review collected by and hosted on G2.com.

Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails. Review collected by and hosted on G2.com.

Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers. Review collected by and hosted on G2.com.

The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes. Review collected by and hosted on G2.com.

I really enjoy Gong for several reasons. The call recording feature and the availability of transcripts are my favorite parts. They eliminate the need to take notes during calls, allowing me to be more active with prospects and customers. I like reviewing the pipeline tab and the heat map, which offer a visualization of deal activity, helping me stay on top of deal management. The AI tips that provide suggestions or reminders to reach out to certain deals are also valuable. Plus, the integration with Salesforce is really nice, as it allows me to make calls and send emails from Salesforce without needing to go into Gong. The initial setup of Gong was extremely easy, and the user interface is super user-friendly, making it easy to use and navigate. Review collected by and hosted on G2.com.

I think the account AI is often incorrect. Lots of times, I will ask a question to your Gong account AI, like, did we discuss pricing, and I'll get the answer as no. But if I put the transcript into Chat GPT, it will tell me the full pricing discussion that we have. So I think areas to improve would be account AI. Review collected by and hosted on G2.com.

I like Gong's AI feature that allows us to see account information. It helps us track any changes or achievements from the accounts with the AI feature. I also like the automated email sequence feature under the 'Engage' section, which is valuable. Gong shows us how other salespeople create their sequences, and we can duplicate and tweak them to make them more relevant to what I am selling. Review collected by and hosted on G2.com.

When it comes to Gong, I do not get an overview of how many emails have been viewed or opened by people. There is no separate tab for it. I have to individually go and check. Review collected by and hosted on G2.com.

I like how many options I have when using Gong. Not only to go back and watch my calls, but also get statistics, be able to prepare for calls, generate follow up emails, ask questions about what was discussed and get next steps. It's really easy to use and helps me in my day-to-day work. Review collected by and hosted on G2.com.

There is nothing I don't like about Gong. Review collected by and hosted on G2.com.