Glean Reviews & Product Details

Glean is truly the Google for your internal workspace. I can easily search our myriad of company apps and documents to find exactly what I'm looking for—or something better. As a marketer for a technical product, Glean often serves as a subject matter expert (SME) I can rely on to find the right expertise and knowledge about our product. Review collected by and hosted on G2.com.

While Glean is the best internal search tool out there, it can sometimes be hard to comb through the search results since they are so expansive. Glean does its best to solve this with advanced filtering capabilities, but it helps to have a somewhat organized workspace and the right access levels at the onset. Regardless, life with Glean is infinitely better than life without it. Review collected by and hosted on G2.com.

I used to always use Glean solely as a search engine which it was great at. It helped me be self-sufficient at my company by allowing me to work asynchronously with my colleagues and find any information that I needed on my own. Now that Glean has released their new AI Chatbot, this has made searching even easier. The new AI Chatbot has done a great job of giving me correct answers to my questions and making me work even more efficiently.

Other things that have been nice about Glean are that it consolidates everything that I need to know in one place. For example, when I login, I'm able to see my upcoming meetings as well as any announcements by my company's administrators on the homepage. It is my favorite productivity tool

I've also participated in a few UI/UX research sessions with Glean that have been fun to be a part of. Review collected by and hosted on G2.com.

There is nothing I dislike about Glean as of now. I haven't used customer support at all so I'm unable to comment on that. Review collected by and hosted on G2.com.

I love the ability to search across multiple apps! The recent section is also super nifty. Review collected by and hosted on G2.com.

I wish there was also a commonly opened section in addition to Recent - there are several files I come searching for day in day out that may not always show under recent. Review collected by and hosted on G2.com.

The rapid filtering of results make it easy to slice and dice results to get to the material I need. The loose search also helps find related documentation and conversations that would have otherwise been missed. Review collected by and hosted on G2.com.

Nothing, this tool has made retrieval of material a breeze Review collected by and hosted on G2.com.

Glean searches through everything: Google Docs, Gmail, Slack, JIRA, Confluence, and GitHub. It is the best way to find information about any topic, project, or technology at work. It was easy to set up and integrate, is easy to use, and I have it as my browser new tab page because I use it hourly, and there is a mobile app too! Review collected by and hosted on G2.com.

Nothing, it is a great product today and continuous updates including AI summaries are exciting. Review collected by and hosted on G2.com.

Helps me find stuff internally and segments it into source types. Easy to use, implement, integrate. Review collected by and hosted on G2.com.

I don't like that it includes slack conversations I'm not a part of as some of the search results. Feels invasive. Review collected by and hosted on G2.com.

I love that I can search anything on Glean and the most signifigant answers within my company organization load Review collected by and hosted on G2.com.

Sometimes if you open a document, it prioritizes that in the search Review collected by and hosted on G2.com.

- Allows us to run lean after recent layoffs impacted our support team

- Powerful preview text for each search result

- Search results are actually very good from the start, and get better over time

- Filterable search when you start to prioritize some sources over others Review collected by and hosted on G2.com.

- I can't use it for our external support community. Imagine if we found a way to have filtered results that were relevant and appropriate for customers to just Glean stuff for themselves!! Review collected by and hosted on G2.com.

Glean consolidates most platforms my org uses for analytics, resources, and more. The UI is simple and straightforward and saves immense amounts of time wasted on searching one by one across different tools. Review collected by and hosted on G2.com.

This may be an issue with mine or the org's settings, but Glean does require me to log in quite frequently, which is a tad bit time consuming. I would appreciate longer timeout intervals. Review collected by and hosted on G2.com.

Better search capabilities than even product-specific search functionalities (e.g. Google Drive searchbar). That combined with the ability to view multiple information sources make using it a no-brainer. Review collected by and hosted on G2.com.

Integrations with various products can occasionally stop working unexpectedly. Review collected by and hosted on G2.com.