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Glance Reviews & Product Details

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

Seller

Glance

Discussions

Glance Community

Languages Supported

English

Overview by

Marketing Ops

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Glance Media

The most fully featured solution, trusted by Fortune 500 enterprises.

Glance adapts to any technology stack and works across all devices and OSes.

Easily start a session with users from your CRM or CCaaS of choice.

Make support sessions even easier by starting Glance directly from your chat tool.

Representatives have full features available, including document share, multi-user video, and mobile functionality.

Glance Reviews (24)

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Brittany R.

Claim Support Administration

Mid-Market (51-1000 emp.)

11/17/2024

"Makes paying out insurance claims easy"

5/5

What do you like best about Glance?

It makes authorizing and reviewing claims payouts very easy Review collected by and hosted on G2.com.

What do you dislike about Glance?

Nothing. Glance is one of my favorite platforms I use at work Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

9/14/2022

"Incredible Experience ( Support)"

5/5

What do you like best about Glance?

Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support not only did that but two times over to help support our team and our requirements.

Support and AE were concise, knowledgable and friendly!

Thanks, Glance Support and Team! Review collected by and hosted on G2.com.

What do you dislike about Glance?

I will say the documentation was a bit hard to follow. Nothing serious, however! Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

2/22/2022

"Humana Military"

4.5/5

What do you like best about Glance?

The system is straightforward to use. I currently don't have any issues. Review collected by and hosted on G2.com.

What do you dislike about Glance?

I don't have anything I dislike at this time Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/2/2021

"Glance is a great alternative to Go To Meeting."

4/5

What do you like best about Glance?

It was easy to use and easy to get people logged on. It was built into our crm so it was a click of a button. Our crm is sales force. Easier than Go to meeting. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Nothing to dislike. Nothing missing at all. Everything works as it should. Nothing that it didn't offer. I can't think of anything that would make it better. No improvement needed. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/2/2021

"One of the best out there"

4/5

What do you like best about Glance?

User experience is best. Very easy to use and that's the best thing. Review collected by and hosted on G2.com.

What do you dislike about Glance?

It takes time to load. It would be great if that can be improved. Review collected by and hosted on G2.com.

Sushil A.

Software Development Consultant

Enterprise (> 1000 emp.)

5/30/2021

"Best tool for the CRM purpose"

4.5/5

What do you like best about Glance?

I like the features that are provided in that like screen share and the inbuild communicator setup that is very useful for the representative while resolving any customer issue. Review collected by and hosted on G2.com.

What do you dislike about Glance?

There is a bit scope in improvement of the front end and it can be more interactive so that the user will easy to understand the tool Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/2/2021

"Review"

5/5

What do you like best about Glance?

I like how easily we can navigate a customer who is struggling to work out the system and the end user will be happy about this navigation. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Glance will hang occasionally which will be problematic in critical situations Review collected by and hosted on G2.com.

Riddhi G.

Search Engine Optimization Executive

Small-Business (50 or fewer emp.)

7/15/2021

"Loved to use Glance"

4.5/5

What do you like best about Glance?

In this covid time, I have used the glance, and happy with its services Features are excellent and easy to use. Clarity is also outstanding. Review collected by and hosted on G2.com.

What do you dislike about Glance?

User interfaces are so good, but it takes time for loading. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

7/11/2021

"Best screen share software"

5/5

What do you like best about Glance?

The Clarity is superb, which i like the most Review collected by and hosted on G2.com.

What do you dislike about Glance?

I didnt find anything which make me to dislike the software Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

I advise the organisation to use this software for screen sharing Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Earlier we had a lot of problem with Screen share clarity . Now its been solved and it give a glimpse as if we are viewin g our own monitor while viewing screen share Review collected by and hosted on G2.com.

Kevin P.

Research consultant

Small-Business (50 or fewer emp.)

10/1/2019

"Glance screen sharing"

4/5

What do you like best about Glance?

Glance is an easy way for me to share my screen with colleagues in the office and in other offices. Review collected by and hosted on G2.com.

What do you dislike about Glance?

In the base package of Glance there's no easy way to exchange control of the keyboard. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

It's easy to use once it's set up. You just have to get the IT dept to install Glance on your computer and then it's a little icon in the lower left hand screen of your computer. Sometimes its hard to schedule Glance with only a few number of licenses for the entire organization. For example, we had one Glance account but multiple people wanted to use Glance at the same time with different people. So we had to create an Outlook calendar that shows the availability of the glance tool so we don't double book it. It's not a big deal but that wasn't made clear to us at the beginning or we didn't understand it. We might be purchasing extra licenses of Glance in the future if other colleagues want to use it at the same time. We currently have 3 licenses for our entire team and it might be useful to have 1 per person. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Instead of sending screenshots to my colleagues I can quickly Glance them to show them what I want. Review collected by and hosted on G2.com.