---
title: GetHelp Reviews
meta_title: 'GetHelp Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how GetHelp works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# GetHelp Reviews
**Vendor:** Hayes Software Systems  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About GetHelp
Support Your District with an Integrated Help Desk System Managing the use, availability, and health of your district’s assets is a growing responsibility. That’s why we created GetHelp, a web-based help desk tool integrated with TIPWeb-IT asset management software. Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems.




## GetHelp Reviews
  ### 1. Excellent Help Desk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jean L. M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2020

**What do you like best about GetHelp?**

You can customize based on different departments and do your own formatts

**What do you dislike about GetHelp?**

They can improved the dashboard based on departments .

**Recommendations to others considering GetHelp:**

Their customer service is amazing, and as well they once that help you implement everything will be with you at all times. My experience was excellent. Weekly report on how everything is going, and if there is anything wrong they will help you fix it. They went above and beyond to help me and guide me. Also a training was provided to all administrators and agents using the system. Also the Single Sign on with Gsuite and the API with Blackbaud as well. Is excellent product, and their support is impeccable by email, phone just excellent. I spend a year reviewing between two companies and finally we made a decision. With Hayes Software GetHelp Plus the TIP Web.

**What problems is GetHelp solving and how is that benefiting you?**

I can see the productivity or individuals and the amount of time they spend on a job.

**Official Response from Jordan Roman:**

> Thank you so much for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community.



## GetHelp Discussions
  - [What is GetHelp used for?](https://www.g2.com/discussions/what-is-gethelp-used-for)

- [View GetHelp pricing details and edition comparison](https://www.g2.com/products/gethelp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+13%3A54%3A43+-0500&secure%5Bsession_id%5D=4fadd8c5-80af-4a32-a7a7-c06b2418d112&secure%5Btoken%5D=d34559b5dffad079103fdfa7fb4f5b8949e2adbb691c651de8aff61773b1cc4a&format=llm_user)

## GetHelp Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top GetHelp Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,492 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,968 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)