# What are the best patient relationship management (PRM) tools for healthcare systems building patient loyalty?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I've been researching <a class="a a--md" elv="true" href="https://www.g2.com/categories/patient-relationship-management-prm">patient relationship management (PRM)</a> tools built for healthcare systems building patient loyalty, since that's a different problem than just scheduling or basic reminders. Loyalty in a healthcare setting usually comes down to something unglamorous: whether a practice actually follows up consistently, in a way patients don't find intrusive.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/solutionreach/reviews"><strong>Solutionreach</strong></a>: automatic recall texts sent when patients are due for an exam improve patient retention. Easy online scheduling saves a practice significant phone time as well.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/weave-weave/reviews"><strong>Weave</strong></a>: an overdue recare list becomes far easier to manage with patient information surfaced directly in the platform. Staff can reach out without needing to be inside a separate practice management system first.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ohmd/reviews"><strong>OhMD</strong></a>: daily improvements in effective patient communication translate into better gap closures and a healthier patient population overall. Texting reaches patients who screen calls or skip voicemail entirely.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Genuinely curious how anyone has actually measured whether this kind of automation moves patient loyalty. Does it show up in return visit rates, or is it more of a soft signal that's hard to isolate from everything else going on in the practice?</p>

##### Post Metadata
- Posted at: 7 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Return-visit rates, recall completion, reactivation of overdue patients, and appointment adherence are stronger signals than message opens alone, especially if you can compare them before and after the PRM rollout.&lt;/p&gt;

##### Comment Metadata
- Posted at: 7 days ago
- Author title: Marketing Executive





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