# GatherUp Reviews **Vendor:** GatherUp **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 49 ## About GatherUp GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state. ## GatherUp Pros & Cons **What users like:** - Users commend GatherUp for its **clear communication and responsive support** , enhancing the onboarding and overall experience. (2 reviews) - Users commend the **outstanding customer support** from Mike and Michelle, enhancing their GatherUp experience significantly. (2 reviews) - Users praise GatherUp's **automation features** , making it easy to schedule review requests and manage customer feedback efficiently. (1 reviews) - Users value the **centralized feedback management** of GatherUp, ensuring organization and accessibility of customer reviews effortlessly. (1 reviews) - Users value the **customization options** in GatherUp, enabling tailored communication that aligns with their brand identity. (1 reviews) - Detailed Explanation (1 reviews) - Users love the **user-friendly and intuitive platform** of GatherUp, simplifying customer review management with efficiency. (1 reviews) - Users praise the **easy setup** process with GatherUp, highlighting exceptional onboarding support and clear communication from Mike. (1 reviews) - Efficiency (1 reviews) - Feature Development (1 reviews) ## GatherUp Reviews ### 1. No-brainer for your own business or clients you serve! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about GatherUp?** I've thoroughly enjoyed getting familiar with this product, both for my own business and for clients I serve in my agency. GatherUp is like a missing puzzle piece I'm grateful to have finally found! Not only is my own review-gathering process more streamlined, but I've got a new productized service I can sell to my clients. My onboarding experience with Mike was world-class. I'm super confident in my ability to use the software and leverage it for my and my clients' business growth. GatherUp is an easy '"YES" for any individual business or agency looking to offer review/reputation management to their clients **What do you dislike about GatherUp?** I'd love to see a native email signature widget come to GatherUp in the near future. Though it's easy to add your GatherUp review link to an email signature, I'd love to see a stylized thumbs up/down element that can be added to an email signature to increase engagement. That's a great value add I'd like to provide to clients I onboard onto GatherUp. **What problems is GatherUp solving and how is that benefiting you?** I've always kept my Google Business Profile review link handy so I can easily send it clients when I'm ready to request a review. But GatherUp is a much more elegant solution that makes the initial review request and automated follow-ups a breeze. ### 2. Excellent Support and Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Devon L. | Head of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about GatherUp?** What we really like about GatherUp is how user-friendly and intuitive the platform is, making it easy for us to gather and manage customer reviews efficiently. The automation features are particularly helpful, allowing us to schedule review requests and follow-ups without any extra effort. We also appreciate the centralized feedback management, which keeps everything organized and accessible in one place. Additionally, the customization options for requests and communication are a great touch, allowing us to tailor our messaging to fit our brand’s tone and style. Above all, the support from Mike and Michelle has been outstanding—they’ve been incredibly patient and responsive, ensuring we get the most out of the platform. Their assistance has truly elevated our experience with GatherUp. **What do you dislike about GatherUp?** None comes to mind at this given time. We are very happy. **What problems is GatherUp solving and how is that benefiting you?** GatherUp is solving several key problems for businesses by simplifying the process of gathering and managing customer feedback and reviews. It helps us automate review requests, making it easier to consistently collect feedback without manual follow-ups. This ensures that we can maintain a steady stream of reviews, which is critical for building trust and improving our online reputation. GatherUp also consolidates all reviews in one place, streamlining the process of responding to feedback and making it easier to monitor customer sentiment across multiple platforms. This ultimately saves time, improves efficiency, and helps businesses maintain a positive online presence. ### 3. Seamless Onboarding with GatherUp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about GatherUp?** Mike made our onboarding process seamless. He communicated everything clearly, took the time to ensure we fully understood each step, and regularly checked in with us. He answered all our questions thoroughly and provided clear instructions and valuable recommendations on how to get the most out of the platform. **What do you dislike about GatherUp?** None so far—their team has been consistently communicative throughout the entire process. **What problems is GatherUp solving and how is that benefiting you?** GatherUp is solving the challenge of efficiently managing our clients' Google Business Profiles and overall online reputation. Before using GatherUp, keeping track of reviews, responding promptly, and maintaining consistent communication across multiple profiles was time-consuming and prone to errors. Now, with GatherUp, we can easily monitor and manage all our clients' reviews in one platform, ensuring we never miss important feedback. ### 4. Highly Recommend GatherUp Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Calina J. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about GatherUp?** Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I was super appreciative of. Overall, it was above a 5 star experience!! **What do you dislike about GatherUp?** Currently, I am highly satisfied with the service I have recieved. **What problems is GatherUp solving and how is that benefiting you?** Review Managment/ Requests ### 5. I've worked with them before and I easily decided to work with them again. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about GatherUp?** I considered another software but their sales people were more roadblocks than helpful, with layer upon layer of questions and not directly answering my questions first. I like some of the new features added (SMS Marketing, automated replies). Looking forward to implementing GatherUp for 5 of my existing clients. Oh, and onboarding was easy, insightful and fun **What do you dislike about GatherUp?** When I find something I don't like, I'll come back to this site and let you know. **What problems is GatherUp solving and how is that benefiting you?** I am implementing Local SEO for 5 clients. GatherUp will streamline the reputation management process and allow me to work less. It's also white-labeled so I've offered it to my clients as "my software app" ### 6. Easy to use and effective, but expensive. **Rating:** 3.5/5.0 stars **Reviewed by:** Cynthia C. | Marketing & Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about GatherUp?** Seamless review requests that yielded results **What do you dislike about GatherUp?** The product is expensive for what it provides, especially when you have a lot of locations. **What problems is GatherUp solving and how is that benefiting you?** They helped us automated our review requests and increase reviews. ### 7. Has helped improve our reputation substantially in just a few months **Rating:** 5.0/5.0 stars **Reviewed by:** Sine T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** Ease of use and support. GatherUp has set the bar high for other companies to follow. After you sign up, you get a dedicated support person who walks you through the entire process step by step, in dedicated video sessions to show you how it works and to answer any questions. It has a lot of bells and whistles so it's good to have this support, but it's also very easy to use once you know the basics. **What do you dislike about GatherUp?** There isn't anything to dislike. There are a few features still missing that I am looking forward to in the next upgrade, like being able to combine locations for an aggregate review widget when using the tag manager for selective display. But this is a very minor detail in an otherwise great product. **What problems is GatherUp solving and how is that benefiting you?** We have several services and locations. One struggled with negative reviews, and other with not enough reviews at all. The concept of GatherUp is brilliant - ask for feedback and then encourage positive responders with repeated (but not spammy) reminders to leave public reviews. It was worked well - we are getting so much more feedback than before, most of it positive, and the negative feedback we've gotten has really helped us to pinpoint flaws in our services that we were able to improve. And it has helped with SEO using the widgets to display up-to-date feedback on our website. **Official Response from Garrett Sussman:** > Thanks for the fantastic review, Sine! I'll let the team know that you appreciate their onboarding. I love the relationship that you've developed with Steve as well. There's definitely a lot of power to the platform and it doesn't like you're getting the most out of the software. How cool are those widgets for displaying all of the great feedback you're getting? We appreciate you as a customer. ### 8. Customer service is the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis O. | Founder- President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about GatherUp?** I love the way Gatlin and other employees faced with challenging customer service issues stick with you until the problem is solved. I left a competitor because of CS issues. GatherUp is exceptional! **What do you dislike about GatherUp?** I would like to be able to turn off follow up emails with a toggle. As it is only one of seven can be turned off. **Recommendations to others considering GatherUp:** Having an agency rep(Chris Walker) shows the company’s commitment to their most valuable partners. I feel like a member of the Gather Up team. Mike Blumenthal and his thought leadership in the space is also a huge asset! **What problems is GatherUp solving and how is that benefiting you?** The NPS score and the ability to use those as part of the website integration is outstanding. I gained a customer advocate organization! ### 9. The most valuable tool in your business growth toolbox should be GatherUp **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Internet Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GatherUp?** Easy to use and deploy with great results. The software is easy to use for our store locations with very little training and is very intuitive. Not only has it helped to see what we're doing right as a business but where we can improve. Their customer support has always been there to resolve any problems, which are very infrequent, quickly. **What do you dislike about GatherUp?** No complaints great product all around to help get important customer feedback. **Recommendations to others considering GatherUp:** The product, price and service has been excellent. Over the years I have received nothing but quality from this product, if you have a single business or many businesses this is the perfect solution for customer feedback from both 1st party reviews and growing your online review presence. Besides the obvious benefit of getting feedback from your customers it is a vital part of SEO and growing your business presence online. **What problems is GatherUp solving and how is that benefiting you?** Our company manages over 75 locations, getting customer feedback and growing online reviews can be very challenging. GatherUp puts all the tools needed to get customer feedback, provide rich snippets for SEO and reporting all in one place. I have been using their service since 2014 and as our company has grown so have they. GatherUp continues to improve their platform and adapt to changes while providing support for customer success. ### 10. Great Tool, room to improve **Rating:** 4.0/5.0 stars **Reviewed by:** Kiersten C. | SEO Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** It is very simple to set up a campaign and get started with this tool. And installing the widgets and pop ups on this site is made extremely easy. The customer service is also always quick to respond and very helpful. Very useful online guide to help you figure out how to best use the tool, and implement the different features it offers. **What do you dislike about GatherUp?** Unfortunately you cannot pause campaigns for reviews once you send out a list, like with BirdEye. Now that we know this, we can warn our clients ahead of time to ensure that they properly vet their email lists. Also, there are a lot of options (which is great) but the downside is that there isn't always enough explanation of the options in the actual tool itself. **What problems is GatherUp solving and how is that benefiting you?** We've been able to reach over 100 Google reviews for several of our clients, and they are also happy with how quick and simple the tool is. Our clients are also able to see valuable feedback when they choose to only send out emails for 1st party reviews. **Official Response from Garrett Sussman:** > Thanks for the great review, Kiersten. That's wonderful to hear that the setup and implementation have been such a breeze for you. I'll let our support team know how much you appreciate their help as well. Great point about the need to be able to pause campaigns. I will communicate that with the product team. On the other hand, you're right that there are a lot of features and customizations that can be surfaced better. Please reach out if you want another walkthrough so you can continue to improve how you use the platform and deliver the best possible experience to your clients. Thanks again! This is excellent feedback. ### 11. GatherUp Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Lace M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** GatherUp is an extremely useful SEO tool that I would highly recommend. Their reputation management services have become a staple for our business. Our clients love the portal and the ability to manage their reviews from one spot. Customer service is also incredibly stellar - very quick to respond, very educational, professional, and friendly. They're never too busy to take time out for a quick consult call to educate you on what you're having issues with. The interface is pretty user friendly and intuitive, which is great for some of our older clients who still want to be in touch with the world of today's internet. **What do you dislike about GatherUp?** I can't say there's really anything I dislike - any time I've had an issue with anything related to GatherUp, their customer service is very quick to respond and help out, and often teach me additional tips. **Recommendations to others considering GatherUp:** Ask any and all questions you have! They're great at being upfront and honest. **What problems is GatherUp solving and how is that benefiting you?** Having reputation management all in one space is a huge problem solver, and the benefits associated with that are definitely client satisfaction. Makes it much easier for clients to interact with and be aware of their reviews. **Official Response from Garrett Sussman:** > Thanks for this amazing review, Lace. You rock! It's always great to hear that you're able to deliver a reliable and valuable service to your clients using our platform. I'll definitely let the customer service team know about your review and how much you appreciate them. We're always happy to help and glad to hear that GatherUp has provided the function that you need to succeed with your agency. ### 12. Simple yet robust! **Rating:** 4.5/5.0 stars **Reviewed by:** Jay G. | Vice President, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about GatherUp?** Mike Blumenthal with GatherUp was excellent in his explanation and assistance in setup! I believe this system will benefit my organization tremendously now and in the future. I am seriously considering upgrading to the next level. **What do you dislike about GatherUp?** I have no issues so far and doubt I will have any problems. The system is easy to operate and the GatherUp team imbedded the code in my website. I still need to contact my web admin to tweak a few things, but they are all relatively minor. For the most part GatherUp sets most everything up and teaches you what to do. **What problems is GatherUp solving and how is that benefiting you?** This is an extremely simple solution to gathering reviews. Reviews are very important and often used by consumers today in the decision making process. It's very important to have a strong web and social media presence. Using GatherUp in order to boost my online reviews and have them on my website, twitter, facebook and linkedin will definitely bolster my online profile and boost search placement. ### 13. GatherUp really does gather all your reviews in one space! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica T. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GatherUp?** I love being able to tag reviews so they can be segmented for display on our websites. Whether it's a service or an individual, I can filter them for display in addition to sharing them on social media for added value. Their support is also a wonderful asset. Anytime we have a question they immediately reply and help in any way possible. I highly recommend GatherUp for your reputation management needs. **What do you dislike about GatherUp?** Customizations can be limited, but overall this is outweighed by their excellent product. **What problems is GatherUp solving and how is that benefiting you?** We are solving our clients' issue of getting new reviews and displaying the most recent reviews on their website. An added benefit is that GatherUp already assists in adding schema to the reviews' output when embedded on their site. ### 14. A great solution and a solid company **Rating:** 5.0/5.0 stars **Reviewed by:** Hank P. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about GatherUp?** I like the GatherUp platform, but what I may like best is the customer service team. They are super easy to work with and always quick to help if needed. Thankfully, the platform is easy to use so I have not needed them often, but when I do, they take great care of me. **What do you dislike about GatherUp?** There is not much that I do not like. The things that I was not initially satisfied with turned out to be my fault (not changing messaging options used on the forms and the like). **What problems is GatherUp solving and how is that benefiting you?** I used GatherUp to provide an easy and branded way for my clients to ask for reviews. The emails and text messages that come from GatherUp are well designed and solve my needs well. ### 15. Best way to manage business reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GatherUp?** It's a one-stop shop for everything review-related! Not only can we invite our clients to review us straight from the platform, but we can also respond to all reviews on the GatherUp account manager rather than logging into Google, Facebook, etc. It's been helpful to have the opportunity to see all reviews on one dashboard: office managers can ensure that each review has a response. Lastly, I can manage several businesses on one account which makes my life easier. **What do you dislike about GatherUp?** I really like the platform! I just wish that we could publish some of the reviews we receive directly on GatherUp to google or facebook. I know that isn't possible but would be great! **What problems is GatherUp solving and how is that benefiting you?** It's been helpful to ensure that offices are responding to reviews. Also, we are getting better feedback from our clients/caregivers when it is through a third party such as GatherUp. ### 16. Above & Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** Excellent customer service, flawless platform. During onboarding they were with us every step of the way and helping navigate integrations. We have weekly and monthly check-ins with our GatherUp representative and their customer service has been top notch. The platform has never dissapointed and they continue to make new updates with helpful features. **What do you dislike about GatherUp?** They do not currently integrate with Yelp. **What problems is GatherUp solving and how is that benefiting you?** During Covid, we were debating as a company to enforce masks in all locations or not. We created a custom tag for reviews to track guest sentiment about masks in our locations, and found a less-than-average NPS score which influenced our decision to implement masks. **Official Response from Garrett Sussman:** > Yessss. Thanks for the review, Shelby! I'll let the support and product teams know that you love the platform and customer service. That's what we strive to achieve for you. Those monthly check-ins are so helpful, right? I'm glad we're able to connect so often. Your specific usage of the tagging to influence your mask policy is that type of result that we believe so strongly in. What a great example of using feedback to listen to your customers and improve your business. Cheers. ### 17. Put your reviews on autopilot and gobble up the competition with GatherUp! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy G. | Company Owner, Online Media, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GatherUp?** Love the functionality that allows review requests to automatically be sent to customers based on predefined triggers. **What do you dislike about GatherUp?** The review display widgets for use on your company website are a bit dated. Really would love some more modern design options for those. **Recommendations to others considering GatherUp:** I can recommend GatherUp as an efficient way of managing your business reputation. If properly implemented, it can become a real review engine and help you collect great feedback while you do the important work of giving your customers a great experience. **What problems is GatherUp solving and how is that benefiting you?** My business is very busy, and GatherUp allows me to pursue the very important customer reviews without having to spend a lot of extra time and energy on manual management. ### 18. Amazing response time and assistance when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Chiara A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** Out of every software company we have dealt with, these guys are by far at the top! They address issues in a crazy short time and are always eager to get questions and concerns dealt with ASAP. Never had an issue they weren’t able to solve. Super responsive! **What do you dislike about GatherUp?** The tool set up takes a little longer than we hope but not sure there is a better way out there **What problems is GatherUp solving and how is that benefiting you?** Partnering with them has meant having a team for issues and concerns which worked incredibly well for us **Official Response from Garrett Sussman:** > Whoa Chiara, high praise! Thanks for the awesome review. I'm excited to share your feedback with the team. Taylor and the success team are all about being helpful, responsive, and solutions-oriented. Glad to hear your experience has reflected that. Naturally, we want to reduce onboarding time, so it's good to know that you think we can speed up that process. Happy to hear that the platform is working incredibly well for you. ### 19. Pioneers in the Customer Experience Space **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** Platform is mostly easy to use. Pricing very good. Scales well. Love kiosk mode. **What do you dislike about GatherUp?** I was hoping for more success support having been working with one of the original founders in the past. I wish there were more integrations such as NextDoor which has become a big trend for certain markets (real estate agents). **What problems is GatherUp solving and how is that benefiting you?** Certain of my clients are in need of a manageable platform. Getting good supply of feedback and being able to integrate it with their website is a great tool. **Official Response from Garrett Sussman:** > Thanks for the review! We love hearing that you love Kiosk Mode. That's one of our key features that helps fuel our client's growth. Know our customer success team is always available to meet with you and do any sort of concierge call that you would like. In fact, that is one of the things that we pride ourselves on, the ability to connect with our customers and meet their needs quickly. We appreciate your feedback and will make sure that we take it back to the team and make the appropriate improvements. ### 20. Must Have Business Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ron P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about GatherUp?** GatherUp is not just another vendor we work with; they are a business partner. We discuss our goals, and they work with us to achieve them. **What do you dislike about GatherUp?** I wish GatherUp could contact our clients and request reviews. **What problems is GatherUp solving and how is that benefiting you?** Reviews are essential to growing our online presence. GatherUp has increased our reviews by over 75%. **Official Response from Garrett Sussman:** > Thanks for the great review, Ron! Those are fantastic results. It's always great to hear that you've improved the number of your reviews using the platform. Great work. ### 21. Fantastic service, backed up by an excellent managerial, technical and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2020 **What do you like best about GatherUp?** Gather Up provides a robust and technically sound solution for companies to easily amendment customer feedback into their marketing. It is always evolving and adding new elements to the service. Customer support is excellent!! **What do you dislike about GatherUp?** There's nothing that I don't really dislike. **What problems is GatherUp solving and how is that benefiting you?** It has allowed us to be able to offer our clients the benefits to control and grow their reputation using a reliable service. ### 22. The Set-Up and Implementation Process is Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about GatherUp?** The GatherUp software makes it easy to create your client's account and upload new client lists. Additionally, the reporting is easy to read and understand which makes our clients happy. **What do you dislike about GatherUp?** The one flaw that I have found is in the steps the reviewer must take to get the review to the publishing stage. Seems that too many get close to the end and never select the site to publish the review too. Therefore the review is just stuck within GatherUp and not visible to online searchers. **What problems is GatherUp solving and how is that benefiting you?** GatherUp helps us help our clients gain quality reviews. ### 23. Great Reputation Management Tools from Industry Experts **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2019 **What do you like best about GatherUp?** I am completely satisfied with GatherUp for serving my SEO clients' reputation and review management needs. It provides a full range of features for my agency and our clients to use and the user interface is very approachable and understandable. The GatherUp team clearly understands what is important from a reputation standpoint as well as a user interface and experience standopint. Their support is excellent, too. **What do you dislike about GatherUp?** Nothing - This product is welll-designed and made, well-suited to purpose and well-supported. **What problems is GatherUp solving and how is that benefiting you?** Soliciting and responding customer reviews and other feedback can be very time-consuming and inefficient without GatherUp. It automates the parts of the processes that should be automated and it allows you to do things manually that should be. ### 24. Best Review Collection and Reputation Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen S. | Principal Attorney & Counselor at Law, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about GatherUp?** GatherUp makes collecting reviews from clients and managing my online reputation simple and affordable. All I need to do is enter a client's name, email, and phone number - the GatherUp platform handles the rest. In terms of affordability, you will not find another platform that offers as many features as GatherUp does for the price that they do. And, GatherUp is backed by a team of super-talented folks who know everything there is to know about reviews and will help you achieve the most out of the platform. Lastly, GatherUp has something to offer for every business sector, ranging from real estate to law. One word summarizes GatherUp: Awesome! **What do you dislike about GatherUp?** This is perhaps the only time that I really cannot think of anything that I dislike about GatherUp. Perhaps the only complaint I have, and it is a minor one, is that the user-interface could use some tweaking. **Recommendations to others considering GatherUp:** Read reviews! You will find that Mike Blumenthal, co-founder of GatherUp, and the rest of his team know their stuff when it comes to collecting reviews and managing your online reputation. **What problems is GatherUp solving and how is that benefiting you?** GatherUp solves the problem of not having a well-rounded internet-based reputation through online reviews. It makes review collection and reputation management easy and affordable. In terms of benefits, I just look at all the 5-star reviews I have received since joining the GatherUp platform and learn from my clients that it was reviews that persuaded them to retain my services. ### 25. Great Software, THE Best Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan S. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about GatherUp?** Their customer service is the best I've seen! I work with a lot of software tools and hands down, Josh and Mike are amazing at customer service. **What do you dislike about GatherUp?** A little bit of a learning curve to get familiar with everything, but they give you a ton of help and resources to make it easier. **Recommendations to others considering GatherUp:** It is hands down the best review management software i've used to date. **What problems is GatherUp solving and how is that benefiting you?** It's an amazing way to connect with your customers and find out areas of improvement for every aspect of your business. If you are willing to listen and HEAR what your customer is saying this is a very powerful tool to do that. ### 26. Easy to Use, Beautifully Branded **Rating:** 5.0/5.0 stars **Reviewed by:** Jillyn D. | Founder + Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2019 **What do you like best about GatherUp?** The whole system is intuitive and the customer experience is beautifully (and easily) branded. **What do you dislike about GatherUp?** I wish we could send reviews to Yelp, but I do understand that's against Yelp's terms. **Recommendations to others considering GatherUp:** Look around and compare the services out there. You'll almost certainly find that GatherUp offers the best value, and your customers will be pleased with the experience too! **What problems is GatherUp solving and how is that benefiting you?** My clients are able to automatically generate reviews from their customers, giving them greater visibility, outstanding social proof, and overall more business. They're able to do all of that with very little effort on their part. ### 27. Best tech investment in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about GatherUp?** Easy to use; effective; excellent customer support. **What do you dislike about GatherUp?** I don't have dislikes about Get Five Stars. After using dozens - a hundred or more? - tech products and services for business, Get Five Stars is the only one that exceeds my expectations across all fronts. **Recommendations to others considering GatherUp:** I recommend just three tech products for any new or developing business: a web site, Get Five Stars, and a CRM/scheduling/communication software appropriate to your industry. Get Five Stars is a vital part of our success, and I cannot imagine succeeding without it. **What problems is GatherUp solving and how is that benefiting you?** In using Get Five Stars, we've come to better understand our customers as well as our strengths and weaknesses as a service company. Additionally, we don't have to use external marketing or promotions - Get Five Stars' web site integrations help us promote ourselves simply through the power of customer reviews that are visible to potential customers via online search. Get Five Stars' customer service is excellent, and they are aggressively proactive about staying ahead of and keeping pace with tech trends that impact reviews and reporting. Very pleased with this service - it exceeds all my expectations at every turn. ### 28. Superb Automated Review Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki S. | Freelance Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about GatherUp?** Every step of the review process is highly customizable, meaning you can adapt it to fit your business style. The response rate in my experience so far has been very high. This is an excellent product I will definitely be recommending to other businesses. **What do you dislike about GatherUp?** Not much at this point. I had one complaint, but the company took my suggestion and adapted the product. I can't beat that! **What problems is GatherUp solving and how is that benefiting you?** We are generating more reviews on third party sites. It is slowly but surely doing that, but in the meantime we're gaining a lot of great feedback and first-party reviews. ### 29. Customer review software that is quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about GatherUp?** like that you can easily upload batches of customers or individually and you can see when the feedback request is opened and instantly have access to the feedback **What do you dislike about GatherUp?** No major issues with this program. it's easy to respond publicly or privately to feedback and you can show or not show any feedback received **Recommendations to others considering GatherUp:** Works just as needed **What problems is GatherUp solving and how is that benefiting you?** Customer reviews of services and products. Easy to silicate feedback upon rental ### 30. I Recommend Get Five Stars to Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Joy H. | Owner/President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about GatherUp?** The tool is easy to use and not overly complicated. I love that it's developed by really great people who have a background in SEO so they understand what works best with Google and are always following best practices, unlike many other review soliciting software platforms. **What do you dislike about GatherUp?** For brand new users it isn't always obvious where to go in the dashboard to get a specific task done. **Recommendations to others considering GatherUp:** Ask for a demo so you can see how everything works. They also have great plans for agencies with a large number of clients. **What problems is GatherUp solving and how is that benefiting you?** I love how it automates the review schema so my clients get gold stars on Google which really helps their CTR. It also helps ranking because there is a constant flow of new/relevant content. ### 31. Reputation management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about GatherUp?** Automation of review requests that filter potential negative review by keeping feedback in house. **What do you dislike about GatherUp?** Feedback and reviews are separate, so if you want to display reviews on your website you have to enable feedback to be captured before your review is written so a user is essentially writing something two times. **What problems is GatherUp solving and how is that benefiting you?** Getting lots of positive reviews across multiple platforms while keeping negative feedback inhouse. ### 32. GetFiveStars works for businesses! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about GatherUp?** The dashboard is easy to use and the customization options for the feedback requests have increased. **What do you dislike about GatherUp?** There is nothing that I dislike about GetFiveStars at the moment. **What problems is GatherUp solving and how is that benefiting you?** GetFiveStars helps to weed out the negative feedback from customers before it hits the online platforms. ### 33. For both my personal business and volunteer efforts I love utilizing this program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about GatherUp?** This program has helped me greatly by giving direct client/customer feedback in a comfortable manner. There is no better way to improve business than by hearing directly from those who it is impacting. Additionally, the company is great about rolling out new improvements and features frequently so I always feel up to date. **What do you dislike about GatherUp?** Sometimes I have to dig around with settings to find simple features, not sure if this is a tactic to get users to explore different features but it is off-putting at times. Maybe it is the downside to frequent updates. Additionally, I would prefer to pay up front versus monthly. **Recommendations to others considering GatherUp:** Customer service response is rapid and thorough, and always reliable when you need answers or help. **What problems is GatherUp solving and how is that benefiting you?** business development through customer feedback, tenant entry and exit surveying. ### 34. Fast and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Accounts Receivable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about GatherUp?** Automated Collection of Feedback & Reviews and is designed to work on mobile phones as well. It is easy to monitor reviews online. **What do you dislike about GatherUp?** Having to pay a monthly fee, you cant pay upfront. **Recommendations to others considering GatherUp:** Such an easy and effective way to get feedback. Customer support is very responsive. This is a great solution for anyone looking to get feedback and review. This makes it easy to double reviews and monitor all ratings to even deal with negative feedback positively to ensure return customers. **What problems is GatherUp solving and how is that benefiting you?** Keeping positive ratings on the major review platforms to bring in business. ### 35. Great review sotware **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole S. | Guest Service Agent, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about GatherUp?** I love the look of this software, it's extremely geared toward a look for millennials. Also, it is easily accessible on smartphones and tablets, making it easy to complete reviews and therefore appealing. **What do you dislike about GatherUp?** I don't like the lack of advertisement for the app, it is pretty cool and has great features. **What problems is GatherUp solving and how is that benefiting you?** Gaining in site and feedback on products and offerings. ### 36. It easy to use, and works well with most OS's. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about GatherUp?** I like the interface and how easy it is to navigate around the software. It has a wonderful support of you have any questions, and the costumer support is prompt and on time. **What do you dislike about GatherUp?** There isn't really anything that I could say that is bad about this product, I like it just the way it is. **What problems is GatherUp solving and how is that benefiting you?** I was using it to do technical support for computers. ### 37. They have a viable product to manage online reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Finhas J. | Director, Digital Marketing and eCommerce, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about GatherUp?** They have quite a good product offering that helps businesses with local presence manage their reviews online. The costs they charge are also not too high, if there is enough volumes **What do you dislike about GatherUp?** Integration capabilities with other software is not easy **What problems is GatherUp solving and how is that benefiting you?** managing online reviews and being able respond to customer complaints ### 38. Very responsive! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about GatherUp?** They’re always responsive and very active on social! **What do you dislike about GatherUp?** I honestly have never once had a bad interaction with their team. **Recommendations to others considering GatherUp:** Give them a try it’s worth the risk! **What problems is GatherUp solving and how is that benefiting you?** The promise Technori whenever they can! ### 39. Seamless review generation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about GatherUp?** Get Five Stars makes it simple to solicit feedback from customers and amplify it out to the audiences that matter . App makes it easy to embed onto your website. **What do you dislike about GatherUp?** Tough to get clear picture on which review platforms are ok with soliciting reviews. **What problems is GatherUp solving and how is that benefiting you?** We love using voice of the customer to elevate us above the competition ! ### 40. Good product but can be laggy **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about GatherUp?** I’m honestly not sure if there’s something I like best. It’s just what we have to use. **What do you dislike about GatherUp?** It can be really laggy. It takes forever to load and makes it challenging to use. **What problems is GatherUp solving and how is that benefiting you?** It’s nice to actually see the results but doesn’t always work right. ### 41. Five Stars **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about GatherUp?** User interfac is easy to navigate and intuitive. **What do you dislike about GatherUp?** You may receive a lot of emails that you don't necessarily want or need. **Recommendations to others considering GatherUp:** Delivers on its promise to better your business. **What problems is GatherUp solving and how is that benefiting you?** I have improved my net promoter score as well as customer feedback process. ### 42. Get Better Business review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about GatherUp?** A client solution to help clients give customer feedback and post encouraging online reviews. **What do you dislike about GatherUp?** Many other platforms that generate increased business revenues that are Free. eg Yelp.com **What problems is GatherUp solving and how is that benefiting you?** It always provides us with insight into comstomers' perpectives. ### 43. Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about GatherUp?** Easy to use once understood - interesting and engaging interface **What do you dislike about GatherUp?** Hard to understand at first - requires extensive training **What problems is GatherUp solving and how is that benefiting you?** Not applicable to me ### 44. Great product and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Sue R. | Founder and CEO, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2017 **What do you like best about GatherUp?** Easy and efficient way to collect customer feedback and get online reviews. Love it! **What do you dislike about GatherUp?** Nothing. I really have found it easy to use and effective. **What problems is GatherUp solving and how is that benefiting you?** Get feedback to help improve our product and get online reviews. ### 45. Great Product - Great Service - Get Five Stars Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about GatherUp?** As an agency, we like the white-label option. It's easy to use, easy to implement, and easy for both our clients to wrap the heads around, as well as our valuable marketing team members. It makes their lives easier! **What do you dislike about GatherUp?** It would great if we can show a customer's reviews with first name last name vs. first name last initial. I believe the review would look more credible. Further, I believe having a job title with the review could be a great build for B2B customers. **Recommendations to others considering GatherUp:** Highly recommend any agency or end client look at this software. It will help you with your business operations and help you with a healthy online review ecosystem **What problems is GatherUp solving and how is that benefiting you?** As an agency we are looking to offer more services & additional revenue streams - solved. For our clients we are trying to help them solve for whether they have more brand advocates or detractors...establishing an NPS score. In addition for our clients we want to help build a positive eco system of healthy reviews online ### 46. The Best Customer Feedback and Reviews System! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Co-owner & Corporate Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about GatherUp?** Get Five Stars does two things very well. I've been working in reputation management for more than 10 years and this is the best way to succeed in your business reputation management program. First it works extremely well to gather customer feedback. The Net Promoter metric used by Get Five Stars is the best overall predictor of customer satisfaction correlated with business growth. The study verifying this was published in the Harvard Business Review as "The One Number You Need to Grow" in 2003. No other business reviews system uses such an extensively verified metric. Second, Get Five Stars uses the Net Promoter metric to funnel the happiest customers to review links for your business like Google, Yelp, and Facebook. Unhappy and neutral customers are given the opportunity to provide additional feedback to help mitigate their concerns and offer additional customer support. Get Five Stars is also a product dedicated to continuous improvement with new features and functions rolled out monthly. The Get Five Stars customer support team is truly focused on providing outstanding support and there's also a monthly webinar to discuss new product features and answer questions. Want to launch a first-rate reputation management program for your business? Get Five Stars! **What do you dislike about GatherUp?** The only thing I dislike is the lack of a mobile app -- but I'm sure it's in the development pipeline. If one of my clients receives negative feedback, I receive an email notification, but it's easier to respond to the feedback on a laptop or desktop computer. **Recommendations to others considering GatherUp:** Save yourself some time and try Get Five Stars. You'll be glad you did! **What problems is GatherUp solving and how is that benefiting you?** Reputation management is a critical piece of Internet marketing. Get Five Stars solves the reputation management problem for my client small businesses. My clients are collecting extensive feedback from their customers with Get Five Stars. If there's a problem at the point of customer service, my clients find out early so the problem can be corrected quickly. If an employee provides outstanding customer service, Get Five Stars feedback allows my clients to identify the superior performers for recognition. With Get Five Stars, my clients are also gathering more reviews at review websites and my clients and I are notified quickly when that happens. ### 47. Helpful on so many levels **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer L. | Director of Marketing & Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2016 **What do you like best about GatherUp?** I love the fact that it is simple to use and allows us to gather feedback from our customers, which helps us to improve our business. I also love that it is affordable! Being a small business, we need to make budgets go farther and GetFiveStars allows us to collect feedback AND publish testimonials in real time, and with a minimal investment and no contract. **What do you dislike about GatherUp?** I wish there was more robust back-end reporting that allowed you to pull aggregated data on response rates and latency. That said, I have suggested some improvements and they have made them very quickly so I'm sure it could be in the pipeline if enough users find value in it. **Recommendations to others considering GatherUp:** The entry price point is completely reasonable so why not try it. I manage Marketing & Sales for a small business and was amazed at how quickly feedback started to come in. I am now able to bring data to the table when suggesting changes and business solutions. **What problems is GatherUp solving and how is that benefiting you?** Collecting and managing customer feedback, increasing the volume and frequency of 3rd-party site reviews, and populating current testimonials for our website content. ### 48. A Great Way to Get Great Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2016 **What do you like best about GatherUp?** The ease of use and ability to quickly receive customer feedback. Allows us to easily implement changes. **What do you dislike about GatherUp?** I do not its customization abilities. There needs to be more customization with the thank you page and follow up email for this to be a product I use long term. **What problems is GatherUp solving and how is that benefiting you?** GetFiveStars allows my client to easily send review follow ups to customers that have recently completed a course of ours. ### 49. Use this to obtain feedback from customers. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about GatherUp?** that it allows for businesses to respond to customer reviews directly on the websites **What do you dislike about GatherUp?** that it used to hide negative reviews. very unprofessional and then the platform changed to display negative reviews **Recommendations to others considering GatherUp:** Really look into how the platform is built out before using it for business, as they sometimes change their model. **What problems is GatherUp solving and how is that benefiting you?** allowing our business owners to receive feedback on this platform and encourage customers to direct these reviews to other social media platforms as well - [View GatherUp pricing details and edition comparison](https://www.g2.com/products/gatherup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+06%3A24%3A02+-0500&secure%5Bsession_id%5D=4d56da41-bfed-4885-bdee-94da2ac7fdce&secure%5Btoken%5D=32cc804f0d79a939a53a231b2ed81a1b57f90acc64082e9d581edfbf24813870&format=llm_user) ## GatherUp Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top GatherUp Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,930 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews)