# GatherUp Reviews
**Vendor:** GatherUp  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 49
## About GatherUp
GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.



## GatherUp Pros & Cons
**What users like:**

- Users value the **clear communication** from support staff, ensuring a smooth onboarding experience and effective platform usage. (2 reviews)
- Users praise the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp. (2 reviews)
- Users find the **automation features** of GatherUp invaluable for efficiently managing review requests and follow-ups effortlessly. (1 reviews)
- Users value the **centralized feedback management** of GatherUp, which simplifies organization and enhances efficiency in handling reviews. (1 reviews)
- Users love the **customization options** in GatherUp, allowing tailored messaging that fits their brand's tone and style. (1 reviews)
- Detailed Explanation (1 reviews)
- Users love the **user-friendly and intuitive platform** of GatherUp, simplifying customer review management with efficiency. (1 reviews)
- Users praise the **easy setup** process with GatherUp, highlighting exceptional onboarding support and clear communication from Mike. (1 reviews)
- Efficiency (1 reviews)
- Feature Development (1 reviews)



- [View GatherUp pricing details and edition comparison](https://www.g2.com/products/gatherup/reviews?page=4&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-25+10%3A45%3A10+-0500&secure%5Bsession_id%5D=e751a25f-2ca1-45bb-8ca8-496f399d48e5&secure%5Btoken%5D=47d5ac0a2dcec6493bf929fa97d286c72f49020670892000117206510c2bf3b8&format=llm_user)

## GatherUp Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management

**System Management**
- Security
- System Monitoring

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top GatherUp Alternatives
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