--- title: GatherUp Reviews meta_title: 'GatherUp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 50 reviews by the users' company size, role or industry to find out how GatherUp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 50 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # GatherUp Reviews **Vendor:** GatherUp **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 50 ## About GatherUp GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state. ## GatherUp Pros & Cons **What users like:** - Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp. (2 reviews) - Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp. (2 reviews) - Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly. (1 reviews) - Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place. (1 reviews) - Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice. (1 reviews) - Detailed Explanation (1 reviews) - Users love the **user-friendly and intuitive platform** of GatherUp, simplifying customer review management with efficiency. (1 reviews) - Users praise the **easy setup** process with GatherUp, highlighting exceptional onboarding support and clear communication from Mike. (1 reviews) - Efficiency (1 reviews) - Feature Development (1 reviews) ## GatherUp Reviews ### 1. Consistent, Automated Review Requests That Boost Local Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about GatherUp?** The automated review requests are what deliver the most value for me. I work across several podiatry clinics, and before GatherUp my clients relied on front desk staff to remember to ask for reviews, which meant it rarely happened. Now a patient is seen, the request fires automatically, happy patients get routed to a public Google review, and anyone unhappy gets a private channel to the practice first. That alone took review generation from sporadic to consistent, and review volume and recency are two of the biggest factors Google weighs for local "podiatrist near me" searches. On UI and workflow, the unified dashboard is the feature I touch most. Pulling reviews from Google and other platforms into one screen means I'm not logging into separate sites for each client, which saves me time every reporting cycle when I'm checking reputation across the whole roster. For ROI, the math is simple on the client side. [If you have one, a real before/after here lands hard, e.g. "one clinic went from 36 reviews in a year to 93 in three months and now ranks in the top three of the local map pack."] More fresh reviews means better local visibility, and better visibility means more new patients, which is the whole point. **What do you dislike about GatherUp?** The biggest gap for me is the lack of EMR integration. My clients run podiatry systems like TRAKnet, Sammy, and ModMed, and GatherUp doesn't connect to them. That means getting patient contact info into GatherUp takes a manual upload or front desk entry rather than review requests triggering automatically off the day's completed appointments. For a busy clinic, anything that depends on staff doing an extra manual step is a step that sometimes gets skipped. A direct EMR connection would close that loop and make the whole system truly hands-off. **What problems is GatherUp solving and how is that benefiting you?** The automated review requests deliver the most value for me. I work across several podiatry clinics, and before GatherUp my clients leaned on front desk staff to remember to ask for reviews, which rarely happened. Now a patient is seen, the request fires automatically, happy patients get routed to a public Google review, and anyone unhappy gets a private channel first. That took review generation from sporadic to consistent, which matters because review volume and recency are two of the biggest factors Google weighs for local "podiatrist near me" searches. The design is simple but powerful. It's intuitive enough that I barely spend time onboarding a practice or troubleshooting with staff, so the tool actually gets used instead of sitting half-configured. The unified dashboard rounds it out by pulling reviews from every platform into one screen, so I'm not logging into separate sites for each client when I check reputation across the roster. ### 2. No-brainer for your own business or clients you serve! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about GatherUp?** I've thoroughly enjoyed getting familiar with this product, both for my own business and for clients I serve in my agency. GatherUp is like a missing puzzle piece I'm grateful to have finally found! Not only is my own review-gathering process more streamlined, but I've got a new productized service I can sell to my clients. My onboarding experience with Mike was world-class. I'm super confident in my ability to use the software and leverage it for my and my clients' business growth. GatherUp is an easy '"YES" for any individual business or agency looking to offer review/reputation management to their clients **What do you dislike about GatherUp?** I'd love to see a native email signature widget come to GatherUp in the near future. Though it's easy to add your GatherUp review link to an email signature, I'd love to see a stylized thumbs up/down element that can be added to an email signature to increase engagement. That's a great value add I'd like to provide to clients I onboard onto GatherUp. **What problems is GatherUp solving and how is that benefiting you?** I've always kept my Google Business Profile review link handy so I can easily send it clients when I'm ready to request a review. But GatherUp is a much more elegant solution that makes the initial review request and automated follow-ups a breeze. ### 3. Excellent Support and Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Devon L. | Head of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about GatherUp?** What we really like about GatherUp is how user-friendly and intuitive the platform is, making it easy for us to gather and manage customer reviews efficiently. The automation features are particularly helpful, allowing us to schedule review requests and follow-ups without any extra effort. We also appreciate the centralized feedback management, which keeps everything organized and accessible in one place. Additionally, the customization options for requests and communication are a great touch, allowing us to tailor our messaging to fit our brand’s tone and style. Above all, the support from Mike and Michelle has been outstanding—they’ve been incredibly patient and responsive, ensuring we get the most out of the platform. Their assistance has truly elevated our experience with GatherUp. **What do you dislike about GatherUp?** None comes to mind at this given time. We are very happy. **What problems is GatherUp solving and how is that benefiting you?** GatherUp is solving several key problems for businesses by simplifying the process of gathering and managing customer feedback and reviews. It helps us automate review requests, making it easier to consistently collect feedback without manual follow-ups. This ensures that we can maintain a steady stream of reviews, which is critical for building trust and improving our online reputation. GatherUp also consolidates all reviews in one place, streamlining the process of responding to feedback and making it easier to monitor customer sentiment across multiple platforms. This ultimately saves time, improves efficiency, and helps businesses maintain a positive online presence. ### 4. Seamless Onboarding with GatherUp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about GatherUp?** Mike made our onboarding process seamless. He communicated everything clearly, took the time to ensure we fully understood each step, and regularly checked in with us. He answered all our questions thoroughly and provided clear instructions and valuable recommendations on how to get the most out of the platform. **What do you dislike about GatherUp?** None so far—their team has been consistently communicative throughout the entire process. **What problems is GatherUp solving and how is that benefiting you?** GatherUp is solving the challenge of efficiently managing our clients' Google Business Profiles and overall online reputation. Before using GatherUp, keeping track of reviews, responding promptly, and maintaining consistent communication across multiple profiles was time-consuming and prone to errors. Now, with GatherUp, we can easily monitor and manage all our clients' reviews in one platform, ensuring we never miss important feedback. ### 5. Highly Recommend GatherUp Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Calina J. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about GatherUp?** Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I was super appreciative of. Overall, it was above a 5 star experience!! **What do you dislike about GatherUp?** Currently, I am highly satisfied with the service I have recieved. **What problems is GatherUp solving and how is that benefiting you?** Review Managment/ Requests ### 6. I've worked with them before and I easily decided to work with them again. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about GatherUp?** I considered another software but their sales people were more roadblocks than helpful, with layer upon layer of questions and not directly answering my questions first. I like some of the new features added (SMS Marketing, automated replies). Looking forward to implementing GatherUp for 5 of my existing clients. Oh, and onboarding was easy, insightful and fun **What do you dislike about GatherUp?** When I find something I don't like, I'll come back to this site and let you know. **What problems is GatherUp solving and how is that benefiting you?** I am implementing Local SEO for 5 clients. GatherUp will streamline the reputation management process and allow me to work less. It's also white-labeled so I've offered it to my clients as "my software app" ### 7. Easy to use and effective, but expensive. **Rating:** 3.5/5.0 stars **Reviewed by:** Cynthia C. | Marketing & Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about GatherUp?** Seamless review requests that yielded results **What do you dislike about GatherUp?** The product is expensive for what it provides, especially when you have a lot of locations. **What problems is GatherUp solving and how is that benefiting you?** They helped us automated our review requests and increase reviews. ### 8. Has helped improve our reputation substantially in just a few months **Rating:** 5.0/5.0 stars **Reviewed by:** Sine T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about GatherUp?** Ease of use and support. GatherUp has set the bar high for other companies to follow. After you sign up, you get a dedicated support person who walks you through the entire process step by step, in dedicated video sessions to show you how it works and to answer any questions. It has a lot of bells and whistles so it's good to have this support, but it's also very easy to use once you know the basics. **What do you dislike about GatherUp?** There isn't anything to dislike. There are a few features still missing that I am looking forward to in the next upgrade, like being able to combine locations for an aggregate review widget when using the tag manager for selective display. But this is a very minor detail in an otherwise great product. **What problems is GatherUp solving and how is that benefiting you?** We have several services and locations. One struggled with negative reviews, and other with not enough reviews at all. The concept of GatherUp is brilliant - ask for feedback and then encourage positive responders with repeated (but not spammy) reminders to leave public reviews. It was worked well - we are getting so much more feedback than before, most of it positive, and the negative feedback we've gotten has really helped us to pinpoint flaws in our services that we were able to improve. And it has helped with SEO using the widgets to display up-to-date feedback on our website. **Official Response from Garrett Sussman:** > Thanks for the fantastic review, Sine! I'll let the team know that you appreciate their onboarding. I love the relationship that you've developed with Steve as well. There's definitely a lot of power to the platform and it doesn't like you're getting the most out of the software. How cool are those widgets for displaying all of the great feedback you're getting? We appreciate you as a customer. ### 9. Customer service is the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis O. | Founder- President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about GatherUp?** I love the way Gatlin and other employees faced with challenging customer service issues stick with you until the problem is solved. I left a competitor because of CS issues. GatherUp is exceptional! **What do you dislike about GatherUp?** I would like to be able to turn off follow up emails with a toggle. As it is only one of seven can be turned off. **Recommendations to others considering GatherUp:** Having an agency rep(Chris Walker) shows the company’s commitment to their most valuable partners. I feel like a member of the Gather Up team. Mike Blumenthal and his thought leadership in the space is also a huge asset! **What problems is GatherUp solving and how is that benefiting you?** The NPS score and the ability to use those as part of the website integration is outstanding. I gained a customer advocate organization! ### 10. The most valuable tool in your business growth toolbox should be GatherUp **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Internet Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GatherUp?** Easy to use and deploy with great results. The software is easy to use for our store locations with very little training and is very intuitive. Not only has it helped to see what we're doing right as a business but where we can improve. Their customer support has always been there to resolve any problems, which are very infrequent, quickly. **What do you dislike about GatherUp?** No complaints great product all around to help get important customer feedback. **Recommendations to others considering GatherUp:** The product, price and service has been excellent. Over the years I have received nothing but quality from this product, if you have a single business or many businesses this is the perfect solution for customer feedback from both 1st party reviews and growing your online review presence. Besides the obvious benefit of getting feedback from your customers it is a vital part of SEO and growing your business presence online. **What problems is GatherUp solving and how is that benefiting you?** Our company manages over 75 locations, getting customer feedback and growing online reviews can be very challenging. GatherUp puts all the tools needed to get customer feedback, provide rich snippets for SEO and reporting all in one place. I have been using their service since 2014 and as our company has grown so have they. GatherUp continues to improve their platform and adapt to changes while providing support for customer success. - [View GatherUp pricing details and edition comparison](https://www.g2.com/products/gatherup/reviews/gatherup-review-4193820?section=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A20%3A14+-0500&secure%5Bsession_id%5D=93e9d483-f7ed-4769-914d-5489c8d8020e&secure%5Btoken%5D=0150ad125d3387cabf454a729f5f1e7a98252ce3de93a3ba62844729277cd7be&format=llm_user) ## GatherUp Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top GatherUp Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews)