Both were customer focused and provided very good support through the installation (including documentation and training).
What do you dislike?
Sort of a higher cost than some other products out there. I had a time trying to convince management of long return on investment.
What business problems are you solving with the product? What benefits have you realized?
They provided a lot of insight into getting the implemention on the right track to be successful. Once the installation was complete the basic training, documentation and best practices were invaluable tools for a successful and on time production configuration.
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