FastTrak Auto Shop Manager Reviews & Product Details

the extensiveness of the program is great. I like that the technicians can input data that the service advisors cannot edit or delete internally but can re-write in another section for the customers to see. How to track warranty repairs, the reporting, quotes to appointments to repair orders is all seamless. Review collected by and hosted on G2.com.

The integration to parts supplier software is buggy, in general there are a lot of tiny bugs. The company is small and updates are often so most bugs, once found, are taken care of relatively soon. Review collected by and hosted on G2.com.

Fasttrak helps me get done all my automated tasks including appointment reminders, accounting transfers and helps with missed sales to increase revenue, customer satisfaction and profits in one affordable package. It works in conjunction with other automated service providers in the automotive industry and is a very flexible platform that quickly adapts to the changing industry as well as my changing business.

Most of all and top importance they are available and quick to respond to any questions and technical help that is needed. Review collected by and hosted on G2.com.

Cannot think of anything I dislike. I have been in the auto repair industry for 29 years and have worked with five major industry management software companies and this has been the most complete and productive software I have used. Review collected by and hosted on G2.com.

Since I have been in business (36 years), I have experience with over 7 different auto repair shop software companies, and Risoria is hands down the best in customer service that I have ever seen. The software is amazing as it makes my shop 99% paperless, it offers features that far surpass all others I've seen thus far, and overall just makes us more efficient at our job. Did I mention customer service... that is what I really love about FasTrak (Risoria), if I have ever had an issue they are just a phone call away, and i am not talking "On hold" or "Leave a message", I'm talking problem solvers ready to handle issues quickly. I have been using FastTrak for several years now, the software has worked almost with no issues, and I am a very happy customer, I gladly recommend them to any other shops in the market. Review collected by and hosted on G2.com.

I have found nothing that I dislike about this Company or Software. Review collected by and hosted on G2.com.

The program is very user friendly, it has features that more expensive software does not have and the customer service is second to none! I have been in business for 28 years, I have used several programs, including a custom program I had made years back, and this program beats them all hands down! Review collected by and hosted on G2.com.

I really do not have any dislikes! Review collected by and hosted on G2.com.

The FastTrak Auto Shop management is one of the best tools I have to run my business. From the parts interfaces with several parts and tire distributors to the Mitchell, Alldata and Identifix interfaces we can create and quote repair services for our customers very quickly. I can also track my business using their wide range of reports. Review collected by and hosted on G2.com.

Very little, maybe little things like the navigation on some screens. Review collected by and hosted on G2.com.

The FastTrak Auto Shop management system is the best system we have used in our 80 years of being in business. Review collected by and hosted on G2.com.

We have no dislikes with FastTrak Auto Shop management system. Review collected by and hosted on G2.com.