---
title: Facilio Reviews
meta_title: 'Facilio Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Facilio works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 4
  scale: '5'
date_modified: '2026-10-01'
parent_category:
  name: Asset Management
  url: https://www.g2.com/categories/asset-management
---


# Facilio Reviews
**Vendor:** Facilio  
**Category:** [Facility Management Software](https://www.g2.com/categories/facility-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 4  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About Facilio
Facilio is the agentic platform for facilities management. It combines a facilities-built CMMS with AI agents that run real estate operations and maintenance. Facilio Connected CMMS runs work orders, planned maintenance and PPM schedules, assets, meters, inventory, inspections, and vendors across every site. Each work order carries its safety plan, tasks, costs, photos, and time against SLA, and dashboards and portfolio analytics show PM compliance, backlog, and live equipment readings. Atom is Facilio's family of AI agents that work on that data. Atom Helpdesk answers requests by phone, WhatsApp, web chat, and email, raises tickets, and assigns the right technician using dispatch policies you write in plain English. Other Atom agents coordinate vendors, validate invoices, plan maintenance, and answer questions about your operations, with reports built from live data. When a process needs its own agent, Facilio's FM Ops Engineers build it with your team and take it live in weeks. Connected Buildings and Connected Refrigeration add energy monitoring, fault detection, and refrigeration performance across sites. Facilio has built facilities software since 2017 and serves 150 customers across four regions, including building owners, FM service providers, retailers, universities, hospitals, and data centers.



## Facilio Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- I truly appreciate the **exceptional customer support** from Facilio, which feels like an integral part of my team. (1 reviews)
- Users commend **Facilio's comprehensive solutions** , highlighting exceptional support and tailored service that meets all their needs. (1 reviews)
- Users commend the **exceptional professionalism** of Facilio's staff, consistently delivering outstanding support and tailored solutions. (1 reviews)

## Facilio Reviews
  ### 1. Finally a software company that delivers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristy T. | Operations Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 08, 2025

**What do you like best about Facilio?**

I have worked with several different CMMS platforms trying to find central location that can handle all of our needs, and Facilio is the ONLY ONE that has been able to deliver. Not only do they follow through with the requests, but they strive to understand my business model so that they can come up with solutions to streamline the process. They have given support above and beyond what I expected, and I can't recommend them enough. The team I have been able to work with; Krishna and Inbaraj; feel like they have become part of our team. They couldn't have provided better service!

**What do you dislike about Facilio?**

I haven't come across anything that hasn't been handled.

**What problems is Facilio solving and how is that benefiting you?**

Our previous integration with a client portal was losing data based on how the individual clients would dispatch, recall and then reassign work orders. We also had multiple platforms we were required to use that were client specific. Facilio was able to integrate all of the platforms into one central location for our staff to manage everything. They have also automated several steps to increase productivity, not to mention the robust reporting that is available easily with all work being centralized in one location.

  ### 2. Facilio is a Great Partner

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dan B. | Vice President of Real Estate & Construction, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 23, 2025

**What do you like best about Facilio?**

The team members at Facilio are very attentive and answer questions quickly. They work to help understand any concerns, come up with potential solutions, review those with you and how they would or could work, and take action if agreed upon. Basant and William both have been fantastic during our 2 years with Facilio. Facilio is super easy to use especially when compared to what we used to use which was more of an IT ticketing system.

**What do you dislike about Facilio?**

I would say the challenges that we've had with Facilio were more on the implementation period. We didn't have a lot of resources so getting all of the information for our first time FMS was challenging and timelines were not always met.

**What problems is Facilio solving and how is that benefiting you?**

The main issue that we had was tracking not only vendors that we were using for the 140+ locations that we have but also tracking tickets, expenses to those tickets, frequency of incidents, as well as warranty claims associated with those. I wish I could say how much money this has saved us but I don't have a great benchmark to really compare apples to apples. I do know that the service level has gone up that our facilities team has been able to provide to our stores as well as the vendor communication and service levels.

  ### 3. Flawless Move

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin K. | Director of Maintenance, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 10, 2025

**What do you like best about Facilio?**

Facilio has exceeded our expectations. They have delivered a work order system, a refrigerant management system and a utility management system that has given me visibility and data that allows me to manage my world in real time.

**What do you dislike about Facilio?**

I have not found anything I do not like about the application

**What problems is Facilio solving and how is that benefiting you?**

Facilio has made managing our vendors easy and they have allowed me to see real time stats on vendor performance and the true cost of repairs per asset. Their refrigerant Management System works in tandem with the work order/asset management system which makes keeping compliant simple. Nothing can fall through the cracks. Their Utility Management System has allowed me to compare sites based on customer count and sales which is real data. Square footage to square footage is a guess without sales and customer count. All of our sites do not run identically just because they are the same size.

  ### 4. Very good software in facilities management space

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 30, 2022

**What do you like best about Facilio?**

Simple and intuitive interface. Standalone unified portfolio makes in highly accessible across devices.

**What do you dislike about Facilio?**

Pricing is a little high and it's still in early stage in terms of features and data privacy.

**What problems is Facilio solving and how is that benefiting you?**

Facilities management simplified & unified in single portfolio



- [View Facilio pricing details and edition comparison](https://www.g2.com/products/facilio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-02+02%3A53%3A56+-0500&secure%5Bsession_id%5D=87792f2d-f69e-437b-b971-7c6b68707712&secure%5Btoken%5D=05c93d99ab7bfd5832c8282cb284dc10cabff19400ba51fcfcd8c58068d0bc07&format=llm_user)

## Facilio Features
**Agentic AI - Facility Management**
- Autonomous Task Execution

**Facility Management Platform Features**
- Maintenance Planning
- Facility Inventory Management
- Space Planning
- Move Management
- Vendor Management
- Service Request Portal
- Green Building Operations
- Reporting & Dashboards
- Facility Document Storage
- Mobile Field Access
- Facility Asset Management
- Task Management
- Equipment Maintenance
- Preventive Maintenance
- Audit Management
- Service Request Management
- Asset Lifecycle Management
- Parts Management
- Visitor Management
- Inspection Management
- Workflow Management
- Communication Management
- Work Order Management
- Equipment Management
- Compliance Management
- Space Management
- Incident Management
- Contract/License Management
- Maintenance Management
- Materials Management
- Invoice Management
- Fixed Asset Management
- Document Management
- Activity Dashboard
- Historical Reporting
- Calendar Management

**Additional Functionality**
- Customizable Forms
- Checklists
- Real-Time Data
- Activity Tracking
- Real-Time Notifications
- Facility Scheduling
- Status Tracking
- API
- Generative AI
- Inventory Control
- AI Copilot
- Maintenance Scheduling
- For Schools
- Alerts/Notifications
- Multi-Location
- Access Controls/Permissions
- Customizable Reports
- Commercial Properties
- Residential Properties
- Data Import/Export
- Audit Trail
- Third-Party Integrations
- Corrective and Preventive Actions (CAPA)
- Reporting/Analytics
- Billing & Invoicing

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