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Ezidebit Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the responsive customer support of Ezidebit, ensuring their questions are answered promptly and efficiently. (1 mentions)
Users commend the ease of use of Ezidebit, highlighting its simple setup and reliable automated payments. (1 mentions)
Users value the responsive fee dispute resolution of Ezidebit, leading to quick refunds on unexpected charges. (1 mentions)
Users appreciate the ability to offer services in Australia and New Zealand, enhancing customer flexibility and satisfaction. (1 mentions)
Users appreciate the international payment options, enhancing customer satisfaction in Australia and New Zealand. (1 mentions)
Users express frustration over excessive fees, emphasizing the difficulty of managing payments during challenging times. (1 mentions)
Users find Ezidebit to be quite expensive, which adds to their frustration with the subpar support. (1 mentions)
Users express concerns about poor customer support and the product's high costs, affecting their overall satisfaction. (1 mentions)
Users often face transaction issues with Ezidebit, leading to unexpected charges that complicate their financial management. (1 mentions)

Top Pros or Advantages of Ezidebit

Top Cons or Disadvantages of Ezidebit

Molly M.
MM
Molly M.
Academic Tutor
Small-Business (50 or fewer emp.)
"They literally steal customers money - charging poor people for being poor"
0/5
What do you like best about Ezidebit?

They gave me back my $21.90 late fee when I disputed it Review collected by and hosted on G2.com.

What do you dislike about Ezidebit?

Got charged a $21.90 late fee for a therapist appointment… my brain is pretty foggy at the moment and there’s a reason I’m in therapy lol, so after some big bills last week week I just didn’t remember to have the money available in my account for the direct debit.

I disputed it and thankfully got it back after sending them screenshots of my current bank balance and the over $1000 in bills I had last week. But honestly, poor form. Sometimes people have bills come up and just forget to transfer money between accounts, and sometimes these direct debits are literally paying for people’s therapy (somewhere you usually don’t have to go if you’re mentally well)! Review collected by and hosted on G2.com.

Raman M.
RM
Raman M.
Key account customer support officer
Small-Business (50 or fewer emp.)
"Easy to navigate & user friendly"
5/5
What do you like best about Ezidebit?

The ease of setting up accounts is the best feature of Ezidebit. Its more like setup & forget, and the payments just continue until you cancel. Customer service is easy to reach & always have answers to your questions. Review collected by and hosted on G2.com.

What do you dislike about Ezidebit?

Nothing so far that I can count as dislike Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Not the best support"
3/5
What do you like best about Ezidebit?

It's nice to be able to offer it to our customers in Australia and New Zealand. They also have the ability to surcharge members outside of the system which is nice. Review collected by and hosted on G2.com.

What do you dislike about Ezidebit?

Their support isn't great and they are quite expensive. Review collected by and hosted on G2.com.

XS
xinyi s.
Administrative Assistant
Mid-Market (51-1000 emp.)
"payment processing"
3.5/5
What do you like best about Ezidebit?

the fact that i can search according to name, payment date or resolution status Review collected by and hosted on G2.com.

What do you dislike about Ezidebit?

i can't change the resolution status! so after i call a client and resolve the issue i cant actually get it to reflect on the system Review collected by and hosted on G2.com.

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