
They gave me back my $21.90 late fee when I disputed it Review collected by and hosted on G2.com.
Got charged a $21.90 late fee for a therapist appointment… my brain is pretty foggy at the moment and there’s a reason I’m in therapy lol, so after some big bills last week week I just didn’t remember to have the money available in my account for the direct debit.
I disputed it and thankfully got it back after sending them screenshots of my current bank balance and the over $1000 in bills I had last week. But honestly, poor form. Sometimes people have bills come up and just forget to transfer money between accounts, and sometimes these direct debits are literally paying for people’s therapy (somewhere you usually don’t have to go if you’re mentally well)! Review collected by and hosted on G2.com.
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