ExtensisHR Reviews & Product Details

ExtensisHR is our second PEO in my tenure at RIBUS, and while they are different from the last, they have been incredibly helpful and responsive. We are a small business and do not have an internal HR team, so it's really wonderful to know that we have a resource in Extensis that can keep us up-to-date and provide advice and guidance on important HR topics. I feel like not a week goes by that we aren't communicating with Extensis on one topic or another. Review collected by and hosted on G2.com.

This is less about Extensis and more about our former PEO, where they were more hands-on and able to act on our company's behalf versus provide guidance. This was frustrating at first since it was not what we were used to, but it is allowing us to LEARN versus DIRECT and I find it incredibly valuable. Review collected by and hosted on G2.com.

As a hiring manager, it is tedious and time consuming to review thousands of resumes that are submitted based on one job posting. ExtensisHR takes the burden of this review off of our plate and has provided screened, applicable candidates to us for next steps. ExtensisHR helped to review resumes based on a job description, narrow down the applicant pool, screen the candidates based on salary, and provide recommendations for ways in which to attract qualified candidates. It has saved hours of this grueling process, allowing us to focus on other tasks at hand. Review collected by and hosted on G2.com.

It is often difficult to fully explain a job description based on the job title. At times, candidates have been passed on to us, that in theory, should fit the bill due to the job title, however, their experience did not align and/or their salary expectations were higher than our budget. With this though, the time savings of having ExtensisHR handle this process for us, far outweighs the number of candidates that were not qualified. Review collected by and hosted on G2.com.

Extensis benefits plans were significantly better and cheaper than what we had with a previous PEO in most cases. We liked the many benefits they offered including things like pet insurance. They also have recruiting help should we need it though I have not yet used that service. The implementation process was relatively painless and the team was helpful in ensuring we had the support needed. They were very responsive and knowledgeable. The customer service team was quick to answer questions. Review collected by and hosted on G2.com.

At this point, there's not much to dislike about Extensis. A couple nitpicky things: the sales team at the beginning of the process didn't always have the right answers to my questions. An SOP to reference on how to do payroll would be helpful. Review collected by and hosted on G2.com.

As a small employer, ExtensisHR allows us to have the systems, benefits, and policies in place to run our human resources and payroll functions smoothly and effectively.

These days, it's hard to have anybody on payroll without having a fully vetted employee handbook to protect you and the company. At another company, my HR team and I spent hours upon hours fine-tuning a handbook that also needed a legal review. The process here was so much more convenient, and you have experts to assist you in completing it.

Our HR manager, Cara, is amazing. Always helpful and friendly. And if she doesn't know for certain, she has a team of subject matter experts ready to help.

Erika is my lifeline when it comes to payroll. We run semi-monthly, and it seems like at least once a month, we have a curveball to deal with; sometimes of my own making! Erika knows just what to do and gets back to you with the solution before you know it.

As a small employer, both workers' compensation and health and welfare benefits can be a real challenge. Both are easy to administer, and the offering for health plans, dental, vision, and ADD/life insurance gives us the ability to compete with larger organizations. Plus, they have numerous supplemental benefits like pet insurance, legal assistance, supplemental life, AFLAC, etc.

ExtensisHR is a complete solution for your business. Review collected by and hosted on G2.com.

ExtensisHR does its best to understand your business needs and services that are required, but some details can fall through the gap. Just be careful to review things as you get setup or add new functionality. Review collected by and hosted on G2.com.

The most valuable and helpful aspect of our partnership with Extensis is that they are real partners. They are reliable, knowledgeable and helpful. At any time we can connect with a team member to help us - that is truly invaluable, namely in the HR world when no two days are the same! Review collected by and hosted on G2.com.

Extensis has all of the core functionality needed to support businesses. There are some ways it can be more modern or integrated, however I believe the level of customer service and 1:1 in-person support you receive through their team is more valuable. Review collected by and hosted on G2.com.

I have been so impressed with the positive attitudes and the helpfulness of all of the Extensis HR employees on our dedicated team. Our implementation manager had an unexpected emergency in the middle of the onboarding process and the transition to a new manager was easy and painless. Review collected by and hosted on G2.com.

We have a very small and very unique company, so there have been a couple of policies of ours that took some time to determine how to best get them into the system. Review collected by and hosted on G2.com.

ExtensisHR has been a great referral as they offer complete solutions for HR Services. Review collected by and hosted on G2.com.

They are very responsive, so I not have anything negative to say. Review collected by and hosted on G2.com.

The personal white glove service has been especially helpful to our team. As the HR leader at our company the portal construction and intutitive nature is also a great benefit. Review collected by and hosted on G2.com.

I don't have anything bad to say about Extensis...they are usually thinking of things that would be good for us before I do. Review collected by and hosted on G2.com.

At this point, the only real positive we have experienced is the affordable benefits costs. Review collected by and hosted on G2.com.

The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not built out. Our implementation team's quality of work is basically nonexistent. We have spent nearly as much time fixing the mistakes of the implementation team as we have actually using the software. It's impossible to integrate other softwares with ExtensisHR, our dev team has been attempted to integrate the software we provide with the platform with no luck. I use this software every single day and am still findind out more features that it is lacking. It's an incredibly manual software and frustrating to you. It takes an average of 10 clicks to get to view anything you are looking for and every time I ask for advice or assistance from our implementation team, they just tell me to use the search bar instead. Speaking of help from the implementation team, training on the software has been nonexistent. Every time we ask for assistance on how to do a simple task, they send us a "How To Guide". If someone had taken a couple of hours to truly train us on how to use the software, we wouldn't still be asking for "How To Guides" 3 months into using the software. ExtensisHR limits the admin's ability to view or update employee information but at the same time, when someone from the company emails their support, the support team asks for their SSN over email in their first response - I don't think I need to point out how inappropriate that is to verify over email. We signed a year contract but I am already counting down the days for when our contract is up and we can switch to a software that actually works. Review collected by and hosted on G2.com.

I love that every time I call I get to speak with a person, they are always there to help, even if they do not have the answer I can rest asure they will call me back with an answer in a reasobale time. This treatment extend in all their services, from payroll, recruitment, HR, and benefits. Review collected by and hosted on G2.com.

There have been some features that were not fully fuctional like LOA cloud. However, that was because it was a completly new awesome feature they were installing and needed some time for it to be fully functional. But now we have a fully funcional easy to use Leave management tool so I guess it is not so bad. Review collected by and hosted on G2.com.