ExtensisHR Reviews & Product Details

During this transition it was extremely helpful as an administrator to monitor employees during the onboarding and benefits enrollment process. I was easily able to run reports and reach out the employees directly if any pending items still needed to be completed. Review collected by and hosted on G2.com.

I have not experienced any downsides.

The only thing for me as an administrator is to take extra time to learn and get accustomed to new platform. Review collected by and hosted on G2.com.

I really like the service from ExtensisHR. The team is always very helpful, thorough, friendly, and there when you need them. I often use the PTO management feature, which is crucial for managing the US team from the UK office and ensuring compliance with company protocol. The initial setup was easy since everyone was very helpful. Review collected by and hosted on G2.com.

I think ExtensisHR can be a little confusing and not easy to navigate. With PTO, it would be good to see who is on leave when you are going to approve it. Review collected by and hosted on G2.com.

I like ExtensisHR’s user interface for both admins and employee users. As an admin, it’s super simple and straightforward. There isn’t a lot of fancy imaging; it’s mainly menus for everything you need, right there on the main dashboard. I have Company Info, Employee Info, and Reporting Info at my fingertips as soon as I log in, and I can quickly choose where to go next. If I can’t find something, the search tool seems to work great for whatever I’m looking for.

From an employee perspective, it’s a little prettier to look at and still very easy to navigate. We even use ExtensisHR profile screenshots in our orientations to show new employees how easy it is to self-serve their information, whether they’re making updates, changing info, or handling other basic changes. Review collected by and hosted on G2.com.

We have a couple of items on our wishlist, starting with a better Organizational Chart Tool. The current org chart capability isn’t good at all, and our rep suggested exporting the data and then using an outside tool to create the org chart. In addition, I very much dislike that additional tax withholdings are not shown as a separate line item on checks. This makes it difficult for employees to understand what their actual tax is and to confirm that their additional withholding is accurate. Review collected by and hosted on G2.com.

I appreciate the great sales, implementation, and service team at ExtensisHR. They are responsive and seem to be true experts in their fields. I like that they really get to know their clients. The implementation team was great, especially since we had an accelerated timeline, and things worked well. Review collected by and hosted on G2.com.

Our biggest complaint is that they cannot handle our 401(k) safe harbor and discretionary matching calculation because we include the value of group term life in our calculations, and the system software does not yet have this ability. This means we have to do a manual calculation each pay period rather than relying on a system and then make adjustments to most employees' paychecks. We have provided this feedback several times before, but it obviously does not seem to rise to a priority likely because other clients are not doing the calculation the way we are. Review collected by and hosted on G2.com.

What I like most about ExtensisHR is the high quality of professionals that work there. They are always available and extremely efficient in what they do. They are highly trained, experienced, and a wealth of knowledge for those who don't do this every day. The initial setup was streamlined so efficiently that it made it very easy for our company to make the transition. We switched from another provider to ExtensisHR, which has been extremely efficient and smooth running. The cost was much more efficient for us, and the team support was of greater value. Review collected by and hosted on G2.com.

So far there is nothing I dislike. Review collected by and hosted on G2.com.

What I like best about ExtensisHR is their exceptional customer service. Every associate I’ve worked with is knowledgeable, responsive, and genuinely invested in helping us succeed. They feel like a true extension of my own team—proactive, reliable, and consistently willing to go the extra mile. Review collected by and hosted on G2.com.

There isn’t much I truly dislike about ExtensisHR, but if I had to highlight one area for improvement, it would be the ability to have a bit more customization for my team in certain processes and workflows. Their support is excellent, and I know they’re always willing to help—I'd just love to see more flexibility in tailoring a few areas to better align with how our organization operates Review collected by and hosted on G2.com.

What I like most about ExtensisHR is the response time I've received, especially from my account manager, Zori, and my HR manager, Anne Castro. They have been extremely responsive and usually get back to me within an hour, if not less. They also make me feel very confident about my next steps in any situation and they never make me feel like any questions are stupid. Review collected by and hosted on G2.com.

During the onboarding, it was very overwhelming because there were so many different people from ExtensisHR contacting us. We were signing a lot of different agreements, and it seemed disconnected at times as though the team was not speaking to each other. We, in particular, had difficulty communicating with the 401k team. Review collected by and hosted on G2.com.

Filing all my paperwork is super easy, the backend is solid. Review collected by and hosted on G2.com.

It's hard to figure out the external URLs for all of my benefits. I usually have to look them up myself outside of the Extensis backend. Review collected by and hosted on G2.com.

Each associate is very well versed in their topic so i always get a thorough and complete answer to my questions Review collected by and hosted on G2.com.

A few quirks about new hire entering specifics could be improved - should not have to be state specific for example Review collected by and hosted on G2.com.

The staff at ExtensisHR is very patient and easy to work with. The implementation process has been easy and efficient. All the ExtensisHR employees that we have worked with provide excellent customer service. Review collected by and hosted on G2.com.

We have not been with ExtensisHR long enough to find anything negative. Although many of our employees find the employee portal challenging to get used to. Review collected by and hosted on G2.com.