--- title: EV Reach Reviews meta_title: 'EV Reach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how EV Reach works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 432 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # EV Reach Reviews **Vendor:** EasyVista **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 432 ## About EV Reach Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management ## EV Reach Pros & Cons **What users like:** - Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members. (45 reviews) - Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management. (23 reviews) - Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction. (21 reviews) - Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly. (19 reviews) - Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management. (14 reviews) - Time Efficiency (12 reviews) - Users value the **remote support capabilities** of EV Reach, enhancing productivity and simplifying tech infrastructure management. (12 reviews) - Software Deployment (11 reviews) - Users appreciate the **automation features** of EV Reach, enhancing efficiency and reducing downtime in IT service management. (10 reviews) - Easy Setup (10 reviews) **What users dislike:** - Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability. (14 reviews) - Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages. (8 reviews) - Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product. (7 reviews) - Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency. (7 reviews) - Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams. (6 reviews) - Limited Compatibility (5 reviews) - Users note a **steep learning curve** for new users, making initial setup and configuration challenging. (5 reviews) - Clunky Interface (4 reviews) - Users find the **pricing high for smaller setups** , which may deter some from fully utilizing EV Reach's features. (4 reviews) - Learning Curve (4 reviews) ## EV Reach Reviews ### 1. Great application for the helpdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Danny H. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about EV Reach?** Able to map drives, install printers and other helpdesk tasks without having to interrupt the user. **What do you dislike about EV Reach?** Great app, does everything we need. Makes the helpdesk job easier. **What problems is EV Reach solving and how is that benefiting you?** Mapping drives, install some applications, install printers ### 2. Quick and fast support for our company users **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto N. | IT Help Desk Support and Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about EV Reach?** Quick and fast support for our company users **What do you dislike about EV Reach?** Sometimes there are some lag during remote controll **What problems is EV Reach solving and how is that benefiting you?** With remote control we can resolv a lot of IT problem ### 3. EV Reach is an efficient platform for remote support. **Rating:** 5.0/5.0 stars **Reviewed by:** Nabil A. | Director of Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** The most helpful aspect of EV Reach is its user-friendly interface and comprehensive features, making remote support tasks smooth and efficient for IT specialists like myself. One of the best features I enjoy from EV Reach is the capability of seeing multiple monitors on a remote support session. Additionally, you can run multiple sessions at the same time and can elevate admin permissions with a click of a button. EV has a great onboarding team that sets you up for success. **What do you dislike about EV Reach?** The downside of using EV reach is that the customer that has to be reached provides the 9-digit session code instead of EV Reach showing options of all active sessions to select from. **What problems is EV Reach solving and how is that benefiting you?** EV reach allows me to remote into my colleague's PCs instead of me walking across the university campus to reach to a computer. ### 4. Simplicity and Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about EV Reach?** I like that it is user friendly. The first time you use it, you understand and appreciate it's functionality. Very useful and for our field it is used all day. Customer service has always been solid and again, it's easy, functional, and helpful for it. **What do you dislike about EV Reach?** Very little to speak on as far as downsides go, once you use it and understand it you wish you'd had it beforehand. **What problems is EV Reach solving and how is that benefiting you?** It's allowing me to do things faster and remote. This equals efficiency for both sides. ### 5. Easy to use desktop support automation solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about EV Reach?** Goverlan Reach packages tools necessary for successful day-to-day desktop care and support into a single, easy to use and understand suite. **What do you dislike about EV Reach?** Agent deployment requirement. Goverlan does a great job managing agent deployment and maintenance. Ideally it should leverage build-in OS management APIs, at least for the modern OSes. **Recommendations to others considering EV Reach:** Check if your desktop / server environment ready for Goverlan, e.g. operating systems versioning information and other requirements. **What problems is EV Reach solving and how is that benefiting you?** Goverlan Reach has dramatically reduced number of user-side visits and time necessary to maintain desktop environment. ### 6. Great way to manage easily pc's in an organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about EV Reach?** the most helpful thing is for sure the possibility to use custom action. **What do you dislike about EV Reach?** I personally don't use the file manager option. **What problems is EV Reach solving and how is that benefiting you?** I can connect to host remotely and use custom action to solve different problems. ### 7. evreach goverlan **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about EV Reach?** Evreach goverlan resonability so far to help the client/custoerm to use the product more efficent. Easy depolyemnt and use within a school district. **What do you dislike about EV Reach?** Evreach goverlan more in depth items, some clucky cmd line can be move over to support powershell or for more gui item. **What problems is EV Reach solving and how is that benefiting you?** So far remoe supprot fo the teachers and various deploymets, though our techs are not necessarily havy on scripting, some AI itnergration for script deployment may help better use evreach goverlan. ### 8. Super easy distributed automation task execution tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about EV Reach?** Ability to easily run scheduled tasks on all our machines located across the country. Integration into our AD makes sure we never miss a machine. **What do you dislike about EV Reach?** Some operations requires admin elevation that can be difficult to configure and reports are not extensive enough. **What problems is EV Reach solving and how is that benefiting you?** We have a fleet of devices located all over the country. Changing operating system settings, getting info about all machines centrally automates otherwise tedious and time consuming tasks. ### 9. The IT Remote management is very efficient with majority of handling any task you wish to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about EV Reach?** It is very clear, concise and easy to understand. Even examples of how to do a silent install is provided in the right place when creating a software deployment install. **What do you dislike about EV Reach?** I have not really seen anything to dislike it has really been more efficient than others I have used like Bomgar or Connectwise. **What problems is EV Reach solving and how is that benefiting you?** When a user calls in for a software install I do not neccessarily have to do a remote connection to them but can install the software quietely in the background than inform them to test the install. So this not having to interfere with there work during the day is very efficient. ### 10. One of the best software for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Christos S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about EV Reach?** Easy to manage it.Easy to retrieve information from user's computers.You can deploy software on user's computers on the background without affecting the users. **What do you dislike about EV Reach?** Sometimes the software not responding after I disconnect from user's computer **What problems is EV Reach solving and how is that benefiting you?** We wanted a powerfull tool to manage the computers in our organisation. With EV Reach we have evertything like support out users, deploy softwares, get informations from user's computers without interrupt them. ### 11. Best management platform around **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about EV Reach?** EV Reach has made not only remotely helping users easier, but managing each endpoint as well. Pushing updates to applications, managing the inventory of the endpoints, broadcasting messages to end users are all as simple as can be. **What do you dislike about EV Reach?** The only thing I dislike about EV Reach was that I didn't know about it sooner! The platform is truly amazing in waht it provides and how easy it is to use. **What problems is EV Reach solving and how is that benefiting you?** We are able to remotely install applications or updates on endpoints whenever we need, with little to no interruption to the user. Providing remote support is now easier than ever! ### 12. Very useful for company work **Rating:** 5.0/5.0 stars **Reviewed by:** Shravan H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about EV Reach?** Used both for digital dashboard and connecting to machines that are on site and having the able to connect to rdp session is very useful **What do you dislike about EV Reach?** Version mismatch is common and annoying issues **What problems is EV Reach solving and how is that benefiting you?** I am not sure what are in the plans ### 13. Great value for money, best remote control tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** EV reach is one of the best remote control tools we have used. It connects to all physical connections as well as users connected via remote desktop. **What do you dislike about EV Reach?** Happy with all features. Great value for money. **What problems is EV Reach solving and how is that benefiting you?** Able to connect to users live sessions in when connected to clients using remote desktop. ### 14. User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about EV Reach?** I like that the process for adding computers is intuitive. The upside is if you have an issue they have excellent customer serived. **What do you dislike about EV Reach?** I haven't had any issues to where I was not assisted or had a major complaint. I've been using this software for years and rarely have any issues. **What problems is EV Reach solving and how is that benefiting you?** I administer High School Equivalency tests. I use the software to monitor and admit candidates on workstations. ### 15. EV Reach saves time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** Easy to see what PC's are on and who's logged in. You can do tasks from the command prompt or manage users printers without having to log them off. you can also start and stop services without remoting into the PC **What do you dislike about EV Reach?** Remote access and LAPS integration can be hit or miss **What problems is EV Reach solving and how is that benefiting you?** Allows me to easly identify which pc a user is loggged into and I can run gpupdate and install printers without loggin the users out ### 16. Does the job and aids my daily job responsabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about EV Reach?** Ease of access and ability to quickly find users in my school district. Helps in making troubleshooting much easier when I'm able to simply remote into a user's desktop and walk them through what's going on. **What do you dislike about EV Reach?** I think one improvement or added feature could be additional tutorials displaying what all EV has to offer and how user's can get the most out of the product. I'm sure there are some features in EV that I haven't used yet, but could help in my job productivity. **What problems is EV Reach solving and how is that benefiting you?** Our school district uses a lot of technology/devices in their daily operations so as an IT Technician part of my job is troubleshooting those devices when issues arise. EV helps reach those end users and saves us technicians time when we might be unable to travel to the school. ### 17. Great product, poor licensing, ok price. **Rating:** 3.0/5.0 stars **Reviewed by:** John B. | Helpdesk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about EV Reach?** It works increadibly well and has a lot of great tools to get stuff done **What do you dislike about EV Reach?** It tries to charge as much as it can and limit how many people can use it, and it does this even when you have paid for enough licenses. Stop trying to be Adobe and just let me do my job. **What problems is EV Reach solving and how is that benefiting you?** Secure remote access that the user cannot forbid. ### 18. More robust than logmein a lot more features. Sometimes cumbersome to interact with. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about EV Reach?** Ease of use. Easy to implement. User friendly. More robust than other remote tools ive used in the past. **What do you dislike about EV Reach?** Laggy UI and buggy interface at times. Domain based. **What problems is EV Reach solving and how is that benefiting you?** I use this tool everyday and have used it to solve many issues. Connecting users to help they need is the greatest solution to any IT team. ### 19. very useful and versatile tool for any serious IT who needs to manage small or large number of pc's. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about EV Reach?** The ability to deploy apps to multiple PCs at once. A must-have everyday use application for PC administration. **What do you dislike about EV Reach?** There is currently no dislikes whatsoever. **What problems is EV Reach solving and how is that benefiting you?** It allows us to remotely manage all of our company PCs spanned over multiple geographical locations. It cuts down on cost of having to visit a location for troubleshooting. ### 20. a solid option for IT professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about EV Reach?** fast and easy remote control capabilities, allowing for systemic troubleshooting and support. **What do you dislike about EV Reach?** some advanced features may require a better understanding. limited features because of license issue **What problems is EV Reach solving and how is that benefiting you?** it allows quicker resolution for support solutions; solving problem of otherwise long resolutions being solved quicker ### 21. Great Software to manage all the computers that we have in the company **Rating:** 4.5/5.0 stars **Reviewed by:** Reynaldo V. | Network Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about EV Reach?** I like that we can run reports, send software installation or manage all the computers in the domain. The remote control helps us to give assistance to users that need some help **What do you dislike about EV Reach?** When there is an update in some computers is not possible to send the agent installation to them because it cannot uninstall the old one, we need to go there and do it manually **What problems is EV Reach solving and how is that benefiting you?** We have the fastest way to help users when they require support. Also, EV Reach allows me to verify the information necessary from the user and install software on all our computers. ### 22. A very useful tool in our environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** It's very quick for me to establish a remote session with another computer in our environment. **What do you dislike about EV Reach?** Some of the user interface is confusing and much of it is not something I use. **What problems is EV Reach solving and how is that benefiting you?** Remote access to our client's computers. ### 23. Easy to use and great for Internal IT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about EV Reach?** I like the EV Reach/Goverlan for remote management of our fleet of PCs, can do remote desktop support. Can also integrate with LAPS which is really helpful feature. We also like the ease of use and implementation of the remote gateway but rarely use it. **What do you dislike about EV Reach?** Always nags us to update the agent even if the agent is already updated. **What problems is EV Reach solving and how is that benefiting you?** Remote Desktop to PCs that is easy to use and manage. ### 24. EV Reach Review **Rating:** 4.5/5.0 stars **Reviewed by:** Steve B. | Systems & Support Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** EV Reach is a game-changer in the realm of IT process automation, and its innovative software has revolutionized the way we streamline our operations. **What do you dislike about EV Reach?** Customer support responsiveness could be improved. **What problems is EV Reach solving and how is that benefiting you?** Increase automation efficiency. ### 25. User-Friendly Management Software **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie S. | Network Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about EV Reach?** We're still discovering things, but so far, the fact that we can see all the details about a device or user is excellent - it makes our jobs a bit simpler when trying to assist our end users. **What do you dislike about EV Reach?** It is a little bit difficult to add Macs into the environment if they're not in Active Directory, but we're still learning, so that may change for us. Other than that, we love it. **UPDATE** Since EasyVista bought out Goverlan, the application seems worse. Load times are slower, process automations often error out & close out the application, etc. **What problems is EV Reach solving and how is that benefiting you?** Quickly reaching our domain machines at remote sites, remote workers, etc., has been a life-saver for us. We are more productive overall, keeping us connected to all our devices/users. ### 26. Good remote support tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about EV Reach?** The ability to easily offer remote assistance to users. **What do you dislike about EV Reach?** the ammount of times it makes you re-login **What problems is EV Reach solving and how is that benefiting you?** We needed a remote suport solution. ### 27. Great management console **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about EV Reach?** Easy to access remote computer files and view task manager. **What do you dislike about EV Reach?** Would be nice to access computers off of the local network. **What problems is EV Reach solving and how is that benefiting you?** Remote desktop access and ability to view task manager remotely and quickly. ### 28. Very Easy and Convient **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about EV Reach?** I like the abillity to remotely help users. As well as help users offsite. **What do you dislike about EV Reach?** Remote Installs Suck sometimes. It doesnt always work, but when it does its amazing. Im sure its a configuration issue on our end though. **What problems is EV Reach solving and how is that benefiting you?** Helping us support clients offsite and accross our WAN ### 29. 1 click agent deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Bocevski N. | Service Desk, Device and Desktop Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about EV Reach?** One of the most straightforward products for unattended remote access. The refresh speed is excellent, and the remote control console reliability is improved with any new version. **What do you dislike about EV Reach?** - Price increase is significantly higher after the plan changes - vPro, with any new version, is becoming useless - In v11, WMIX was removed - The power options tool was not improved, even though I have been complaining for a very long time. - Does not support Android **What problems is EV Reach solving and how is that benefiting you?** It is my primary tool for remote support. ### 30. Packs many features. **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. | Technical Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about EV Reach?** Connec to any machine on demand, especiall off network. **What do you dislike about EV Reach?** lack of ease of search for KB articles. We need to get the support involve to get links or details for smallest of things. **What problems is EV Reach solving and how is that benefiting you?** ablity to connect to the machines that are no on our closed network. ### 31. Currently a positive review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about EV Reach?** Ease of Console use, and Client side use. **What do you dislike about EV Reach?** Little complex setup for hybrid environments. **What problems is EV Reach solving and how is that benefiting you?** Patch management, Remote control, Third Party support. ### 32. Everyday tool at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Melina B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** Being able to successfully remote into users' PCs to provide support. **What do you dislike about EV Reach?** Occasional crashes while trying to remote in or errors stating that I do not have sufficient privileges when that is incorrect. **What problems is EV Reach solving and how is that benefiting you?** This product streamlines our services to our users in a quick and efficient way. ### 33. Application Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** daniel c. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** the remote sessions and pushing software with ease. **What do you dislike about EV Reach?** sometime it will freeze and cause a reboot **What problems is EV Reach solving and how is that benefiting you?** is solves from having to install printers locally and pushing software locally ### 34. Solid Help Desk Tool **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about EV Reach?** There are many great features to EV Reach (Formally Goverlan). The most obvious is being able to remote into end-user clients and provide direct support but if you have the full suite, there are many other advantages as well. With a bit of scripting knowledge, you can perform many everyday tasks automatically or at the push of a button. EV makes installing or removing software a breeze, and using the "Scope Options" feature allows you to automate all sorts of processes or reporting. **What do you dislike about EV Reach?** EV can be finicky with permissions; not all features are available on clients that are securely locked down. Add/Remove printers feature has some inconsistency and could use some work. **What problems is EV Reach solving and how is that benefiting you?** It is our daily driver for remote support and allows us to reach out and help end clients quickly. With built-in chat and voice support, you are not only able to control the machine but also to interact with the end user to demonstrate how to resolve an issue. ### 35. Exceptional commercial quality **Rating:** 5.0/5.0 stars **Reviewed by:** Hudson H. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** I like the simplicity of the platform when it comes to making RDP connections. Very user friendly and easy to learn. **What do you dislike about EV Reach?** Sometimes the software can be a little slow to launch, but I believe this has to do more so with our own hardware. **What problems is EV Reach solving and how is that benefiting you?** Helps us to connect to a lot of different computers and keep our job simple. ### 36. great remote support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about EV Reach?** Great On-Demand Assist as a remote support solution for users, not only LAN support but can also be used for remote users with internet connection . Also, creating scripts and automatic processes for any computer management. **What do you dislike about EV Reach?** Licensing was migrated from perpetual to subscription, increasing the costs. **What problems is EV Reach solving and how is that benefiting you?** Mass configuration for computers and remote support. ### 37. Uses of Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Joco T. | L2 Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** Really good for remoting in for dashboards and machines, you can see the same session when user's remote session. Powerful remote tools compared to Microsoft remote desktop. **What do you dislike about EV Reach?** Sometimes agent issues, cant use outdated version of Reach to remote into another computer **What problems is EV Reach solving and how is that benefiting you?** troubleshooting and dashboard setups ### 38. Outstanding End-Point Mangement Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about EV Reach?** It's easy to use and very functional to use. **What do you dislike about EV Reach?** The recent change from Goverlan name was unexpected. **What problems is EV Reach solving and how is that benefiting you?** Remotely administer end-points, assist users with issues, as well as maintain remote systems. ### 39. Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ida B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** Great tool to access your clients & co workers computer to provide remote support **What do you dislike about EV Reach?** Nothing, perhaps a double tap to access… minor tweaks here and there (but don’t we all need that) **What problems is EV Reach solving and how is that benefiting you?** User questions, gathering information for further investigation ### 40. EV Reach - Jack of All Trades **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas M. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about EV Reach?** I like the remote access/support options included in EV Reach the best. I can easily access all of my local and remote users pc's/laptops and do not have to spend critical time getting connected to my end users. **What do you dislike about EV Reach?** What I dislike about the EV Reach product is that it is a complicated onboarding process. Things are much easier if you use the cloud version, but that cost $3000 more than the on-premise version, which seams crazy to me. **What problems is EV Reach solving and how is that benefiting you?** EV Reach allows me to remotely connect to systems (unattended), as well as process various system administration actions onb those remote systems, without any end user interaction and in many cases they dont even know I am doing anything to their system. ### 41. Solution that think out of box **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** The best part I can say is that the platform created is user friendly and easy to use. Also it has detailed information on things you can do with the console. **What do you dislike about EV Reach?** The tutorial videos and articles are very limited **What problems is EV Reach solving and how is that benefiting you?** Automation of application installation is very is with the console which is time saving. ### 42. LOVE Goverlan! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget H. | Senior IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about EV Reach?** I use Goveraln every day. It's my main application used to remote into machines on our network. I like how the users can see what I'm doing or I can hide the view from the users (which I rarely do). I like to use it as a way of teaching employees how to do something, by showing them when I'm remoted into their computers. **What do you dislike about EV Reach?** Ocassianly my sessions freeze and the only way to get it back is to close out of Goverlan and get back into it. Not a horrible issue, but something I have noticed more lately. I also noticed that if a computer doesn't have a monitor hooked up to it, the view in Goverlan is messed up. Words overlap, the mouse isn't in the right spot, and it gets difficult to do anything to the machine while I'm in Goverlan. Once I hook up a monitor to the desktop, the view is fixed. I use goverlan a lot to just setup new computers. I do it so that way I don't have to turn around and work behind my desk. I can multi-task and work on the machines using Goveraln, but if the machine is not a laptop, it needs a monitor hooked up to it for Goverlan to work properly. **What problems is EV Reach solving and how is that benefiting you?** I able to help multiple users at once. I can remote into one person's machine and also have another tab open to another computer. I feel like this gives me the advantage to fix things promptly. I also like how I don't have to leave my desk to fix a lot of stuff. I can remote in using Goveraln and fix 90% of the issues present through being remoted in the machines having issues. I also like that it doesn't boot out anybody once I'm in. I can work from home and remote into machines. If people are sick, I don't physically have to go to their machines most of the time to fix the issue. ### 43. Application Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about EV Reach?** Easy to use and remote in. Easy to push programs **What do you dislike about EV Reach?** Pop up windows at the launch of the program. Multiple pop ups. **What problems is EV Reach solving and how is that benefiting you?** easy to install programs. ### 44. extremely useful for managing medium and large-scale computer network systems **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar C. | Consultor de gestión de servicios de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about EV Reach?** its ease of use and deployment. It delivers information intuitively with a very low load in terms of network resources, impacting users minimally. **What do you dislike about EV Reach?** The price and support only in English is a bit complex for users in Latin American markets who do not speak the language. In the case of my country and in my experience, I have been using Goverlan since 2009 with version 6. **What problems is EV Reach solving and how is that benefiting you?** the access control to the various devices that make up my network, in addition to the control of software and peripherals on the users' equipment, is very useful and necessary when it comes to developing strategies for the development of the technological platform ### 45. Beyond simply remote desktop. Goverlan Reach gives you incredibly useful tools in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about EV Reach?** Goverlan Reach does a lot of useful things that many competitors can do as well. What caught my eye was the ability to connect to a client's device and perform support actions without using their desktops. So you have behind-the-scenes individual actions such as mapping a drive or adding a printer without being on the desktop or creating a new group policy. **What do you dislike about EV Reach?** It can be a little tricky to get started, I like to jump in and just figure things out but it was more valuable to have support onboarding to assist and help you get setup correctly. It can also be a little tricky to find specific devices when you only have an IP address vs the hostname. But it just takes extra steps and you can favorite them. **What problems is EV Reach solving and how is that benefiting you?** The main problem it helped me solve was resolving issues on a person's computer without contacting them and having them log on for me so that it would affect their profile or so I would not disrupt the activity. Now there are many tasks I can perform behind the scenes. It also replaced a remote viewing tool I had been using. SInce we are 50/50 on PC and Mac, this tool works great for me as it handles both with a PC user feel. ### 46. Good for troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** lloyd S. | IT analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about EV Reach?** A nice centralised system that requires a minimum of remote user interfacing to work, unlike some other systems that reqire applets to install or codes to enter. As well a multiple ways to login **What do you dislike about EV Reach?** Must be preinstalled so i cannot help ad-hoc users. for instance a contractor who is having issues connecting to the system while they are here at a different geographical site and will only be here a limited time **What problems is EV Reach solving and how is that benefiting you?** The biggest issue is having one and only one system to use, not several systems depending on machine to help troubleshoot and solve issues. the UI is really good as well ### 47. Highly recommended remote console for the new norm **Rating:** 3.5/5.0 stars **Reviewed by:** Kristopher H. | Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about EV Reach?** The integration with AD makes my life simpler. The ability to keep my users and devices split on a granular level that is duplicated effortlessly into my remote tool is invaluable. **What do you dislike about EV Reach?** The only thing I don't like about it is that I didn't have it when I was working managed services. This would be a life saver for an MSP managing a divers range of businesses! **What problems is EV Reach solving and how is that benefiting you?** With users spread out across the country it helps keep us in contact with them no matter where they are, if they can VPN in, I can remote to them! The reporting also helps keep track of what's needed proactively. ### 48. Modern Tools for modern IT **Rating:** 4.0/5.0 stars **Reviewed by:** William C. | Deputy Director of Technical Support Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about EV Reach?** Goverlan can provide today's technicians with a multitude of remote options and automation needed to support computers on and off a network. One of my favorite features is having the ability to push installers to multiple pcs without the need to stop the clients from working. **What do you dislike about EV Reach?** Goverlan is a great tool and as an IT proffesional I really appreciate everything it has to offer. There are moments where the app can crash on me for no reason. It does sometimes freeze when remoted into too too many pcs at one time. **What problems is EV Reach solving and how is that benefiting you?** With Goverlan we can create scripts and push them as automations to run at difrferent times. We manage our small updates , we remote support our clients without the need to travel to them. In the modern days of pandemics and endemics, having the ability to provide top level support to our clients without making them feel neglected. ### 49. Great tool once you figure everything out. **Rating:** 4.0/5.0 stars **Reviewed by:** Dave B. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about EV Reach?** It fully integrates with Active Directory. Verry powerful tool you can do almost anything with. **What do you dislike about EV Reach?** Documentation /user guides are good enough to get up and running but there is so much not covered. More examples, how too, and tips would be great. Almost no info on advanced features like WMI. In the early days Goverlan was good at sharing useful automations. Dosnt look like anything has been added in a long time. **What problems is EV Reach solving and how is that benefiting you?** Automation, desktop support, reporting. ### 50. Goverlan is a great solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about EV Reach?** Goverlan is very easy to use, my organization is able to use the software for more than just remoting to PC"s. This makes the software an all around solution, we don't have to purchase anything else in order to achieve our goals. **What do you dislike about EV Reach?** Currently the only drawback is that the software is not FIPS compatible. We are not able to use the software on law enforcement machines. If the software we compliant, I wouldn't see any other downside. **What problems is EV Reach solving and how is that benefiting you?** The reporting features of goverlan helps out our department, we are able to montior endpoints and push software using Goverlan. Also goverlan helps us take care of assisting remote users. ## EV Reach Discussions - [DNS Issues](https://www.g2.com/discussions/dns-issues) - 1 comment, 1 upvote - [Is this just a Remote Desktop Solution or can I also do software deployment?](https://www.g2.com/discussions/product-information-3be546e7-99c4-4a78-844e-cedcf151ac05) - 2 comments, 1 upvote - [Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?](https://www.g2.com/discussions/product-information-6ece32f2-dddc-410f-b7b1-84ddf1d2c4cc) - 2 comments, 1 upvote - [Is this a Cloud-based solution or self-hosted? Is it secure?](https://www.g2.com/discussions/product-information-792d3484-3b09-481b-988d-e60e155f001c) - 2 comments, 1 upvote - [How is this product priced?](https://www.g2.com/discussions/pricing-information) - 2 comments, 1 upvote - [View EV Reach pricing details and edition comparison](https://www.g2.com/products/ev-reach/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A11%3A05+-0500&secure%5Bsession_id%5D=f9512033-b6f5-4608-accd-a6c07224fb76&secure%5Btoken%5D=d29280dc70b8258350509f0c017debb626d76933805c34732bdeef77783e3468&format=llm_user) ## EV Reach Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) ## EV Reach Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Analysis** - Threat Detection **Maintenance** - Remote Reboot - Remote Printing **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Asset Management - Activity Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top EV Reach Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)