Essintial Reviews & Product Details

Essintial Overview

What is Essintial?

Privately owned, Essintial is a national provider of IT infrastructure services and support solutions, providing nationwide next-day service and same-day service to 30,000+ locations, while completing more than 25,000 service incidents per month. As one of the largest U.S. Independent Service Organizations (ISOs) with expertise across a wide range of industries, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs. We are committed to providing flexible, high-quality solutions to customers seeking to optimize their information technology infrastructure support. Using cutting-edge tool sets, analytics, processes, and service delivery methodologies, it is our mission to provide customers the options and solutions they need to make smart decisions in an ever-changing technology landscape.

Essintial Details
Website
Languages Supported
English
Product Description

Founded in March 2010, Essintial Enterprise Solutions℠ was born from two established organizations—Halifax Corporation and Northrop Grumman Commercial Services—each with decades of enterprise technology support expertise and integrity. Experienced in working with both commercial and government customers, Essintial’s predecessors laid the foundation for what the company is today.

How do you position yourself against your competitors?

Every technology service we deliver – workplace services, professional services, data center services, network services and product & logistics services — is built on our foundational Managed WorkForce® (MWF) methodology.

The foundation of our business operations is comprised of our Service Desk, Essintial Preferred Technicians, Program Management, and Logistics components all supported by a robust Business Intelligence team. This is the infrastructure at our core that allows us to meet or exceed our customer’s expectations on same- and next-day timelines for superior customer satisfaction.


Seller Details
Seller
Essintial Enterprise Solutions
Company Website
Year Founded
2010
HQ Location
Mechanicsburg, PA
Twitter
@Essintial2
72 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®

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Essintial Reviews

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Field Service Region Manager - Vending & Engraving
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

For the past 5 years Essintial has been the sole source provider of service coverage for break/fix calls for The Hillman Group in Canada and on an as-needed basis in the US. We have also contracted Essintial for a few technical projects that required 3rd party service. Review collected by and hosted on G2.com.

What do you like best?

What I like most is that Essintial has a streamlined process for dispatching their reps and in the event that escalation is needed, we have had little to no difficulty in reaching someone. Also, I like that Essintial reps can be dispatched on weekends as we often need coverage on the weekends for higher volume accounts. Review collected by and hosted on G2.com.

What do you dislike?

On occasion there has been a lack of communication when an Essintial rep has not made it out to a location when expected or when a call was completed but we were not contacted to close the case. Also, there has been some turnover in account management and I have not always been notified promptly when these changes occur. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Essintial is providing Hillman with technically-skilled labor at an affordable cost for areas of the US and Canada where we do not have (and cannot justify having) an in-house service rep. Essintial has saved us thousands of dollars by helping to maintain high kiosk uptime. Review collected by and hosted on G2.com.

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ER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Essintial manages our Equipment Depot. They restore, stock and send hardware replacements as needed. Review collected by and hosted on G2.com.

What do you like best?

The team is extremely reactive and communicative. Review collected by and hosted on G2.com.

What do you dislike?

Not much. Any challenges have been worked through by the team. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

they are professional and open to your needs Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Incident management.

Savings in surplus inventory.

Savings in recycling. Review collected by and hosted on G2.com.

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Open Discussions in Essintial
UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Essintial provides the customer support services includes onsite service, parts management (shipments and storage), and hardware installation. Review collected by and hosted on G2.com.

What do you like best?

Work with Essintial is very effetive, the communication between us is easy and effeicient. Review collected by and hosted on G2.com.

What do you dislike?

I do not have anything that dislike with Essintial Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Essintial provides survey, hardware installation, customer support etc. all in one capability, in order to support our customers’ needs rapidly. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
Describe the project or task the provider helped with:

POS Support. Project rollout, asset tracking, on-going help desk and field B/F support. Review collected by and hosted on G2.com.

What do you like best?

The on-going management structure and processes insure quality service attainment. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any negative comments. The team has been responsive and flexible. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We needed a national support organization to provide on-site support services supported by centralized call flow management and reporting. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Deployment, On-Site, Smart Hands, Asset management, Project Management, Reporting... you name it. Review collected by and hosted on G2.com.

What do you like best?

Their customer-centric focus, which values the quality of the services being offered, and the quality of their customer relationships. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that our opportunities seem to outnumber the people working on them :-) Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Much better, broader capabilities enabling us to engage complex / large scale opportunities. Review collected by and hosted on G2.com.

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EI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Essintial supports thousands of reactive dispatches across all 50 states with SLA commitments. Review collected by and hosted on G2.com.

What do you like best?

Account/Sales leadership is engaged and committed to delivering quality service. Review collected by and hosted on G2.com.

What do you dislike?

Certain techs not following client direction. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Remote/Whitespace support. Essintial is an extension of our internal team. Review collected by and hosted on G2.com.

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