Privately owned, Essintial is a national provider of IT infrastructure services and support solutions, providing nationwide next-day service and same-day service to 30,000+ locations, while completing more than 25,000 service incidents per month. As one of the largest U.S. Independent Service Organizations (ISOs) with expertise across a wide range of industries, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs.
We are committed to providing flexible, high-quality solutions to customers seeking to optimize their information technology infrastructure support. Using cutting-edge tool sets, analytics, processes, and service delivery methodologies, it is our mission to provide customers the options and solutions they need to make smart decisions in an ever-changing technology landscape.
Founded in March 2010, Essintial Enterprise Solutions℠ was born from two established organizations—Halifax Corporation and Northrop Grumman Commercial Services—each with decades of enterprise technology support expertise and integrity. Experienced in working with both commercial and government customers, Essintial’s predecessors laid the foundation for what the company is today.
How do you position yourself against your competitors?
Every technology service we deliver – workplace services, professional services, data center services, network services and product & logistics services — is built on our foundational Managed WorkForce® (MWF) methodology.
The foundation of our business operations is comprised of our Service Desk, Essintial Preferred Technicians, Program Management, and Logistics components all supported by a robust Business Intelligence team. This is the infrastructure at our core that allows us to meet or exceed our customer’s expectations on same- and next-day timelines for superior customer satisfaction.
Describe the project or task the provider helped with:
For the past 5 years Essintial has been the sole source provider of service coverage for break/fix calls for The Hillman Group in Canada and on an as-needed basis in the US. We have also contracted Essintial for a few technical projects that required 3rd party service. Review collected by and hosted on G2.com.
What do you like best?
What I like most is that Essintial has a streamlined process for dispatching their reps and in the event that escalation is needed, we have had little to no difficulty in reaching someone. Also, I like that Essintial reps can be dispatched on weekends as we often need coverage on the weekends for higher volume accounts. Review collected by and hosted on G2.com.
What do you dislike?
On occasion there has been a lack of communication when an Essintial rep has not made it out to a location when expected or when a call was completed but we were not contacted to close the case. Also, there has been some turnover in account management and I have not always been notified promptly when these changes occur. Review collected by and hosted on G2.com.
What problems are you solving with the provider? What benefits have you realized?
Essintial is providing Hillman with technically-skilled labor at an affordable cost for areas of the US and Canada where we do not have (and cannot justify having) an in-house service rep. Essintial has saved us thousands of dollars by helping to maintain high kiosk uptime. Review collected by and hosted on G2.com.