--- title: Essintial Reviews meta_title: 'Essintial Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Essintial works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 6 scale: '5' date_modified: '2025-10-31' parent_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Essintial Reviews **Vendor:** Essintial Enterprise Solutions **Category:** [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About Essintial Privately owned, Essintial is a national provider of IT infrastructure services and support solutions, providing nationwide next-day service and same-day service to 30,000+ locations, while completing more than 25,000 service incidents per month. As one of the largest U.S. Independent Service Organizations (ISOs) with expertise across a wide range of industries, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs. We are committed to providing flexible, high-quality solutions to customers seeking to optimize their information technology infrastructure support. Using cutting-edge tool sets, analytics, processes, and service delivery methodologies, it is our mission to provide customers the options and solutions they need to make smart decisions in an ever-changing technology landscape. ## Essintial Reviews ### 1. Above average service response times and communication **Rating:** 3.5/5.0 stars **Reviewed by:** Joe D. | Field Service Region Manager - Vending & Engraving, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2019 **Describe the project or task Essintial helped with:** For the past 5 years Essintial has been the sole source provider of service coverage for break/fix calls for The Hillman Group in Canada and on an as-needed basis in the US. We have also contracted Essintial for a few technical projects that required 3rd party service. **What do you like best about Essintial?** What I like most is that Essintial has a streamlined process for dispatching their reps and in the event that escalation is needed, we have had little to no difficulty in reaching someone. Also, I like that Essintial reps can be dispatched on weekends as we often need coverage on the weekends for higher volume accounts. **What do you dislike about Essintial?** On occasion there has been a lack of communication when an Essintial rep has not made it out to a location when expected or when a call was completed but we were not contacted to close the case. Also, there has been some turnover in account management and I have not always been notified promptly when these changes occur. **What problems is Essintial solving and how is that benefiting you?** Essintial is providing Hillman with technically-skilled labor at an affordable cost for areas of the US and Canada where we do not have (and cannot justify having) an in-house service rep. Essintial has saved us thousands of dollars by helping to maintain high kiosk uptime. ### 2. Director Retail IT Operations and Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **Describe the project or task Essintial helped with:** Essintial manages our Equipment Depot. They restore, stock and send hardware replacements as needed. **What do you like best about Essintial?** The team is extremely reactive and communicative. **What do you dislike about Essintial?** Not much. Any challenges have been worked through by the team. **Recommendations to others considering Essintial:** they are professional and open to your needs **What problems is Essintial solving and how is that benefiting you?** Incident management. Savings in surplus inventory. Savings in recycling. ### 3. Essintial Is A Trustworthy Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **Describe the project or task Essintial helped with:** Essintial provides the customer support services includes onsite service, parts management (shipments and storage), and hardware installation. **What do you like best about Essintial?** Work with Essintial is very effetive, the communication between us is easy and effeicient. **What do you dislike about Essintial?** I do not have anything that dislike with Essintial **What problems is Essintial solving and how is that benefiting you?** Essintial provides survey, hardware installation, customer support etc. all in one capability, in order to support our customers’ needs rapidly. ### 4. Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **Describe the project or task Essintial helped with:** POS Support. Project rollout, asset tracking, on-going help desk and field B/F support. **What do you like best about Essintial?** The on-going management structure and processes insure quality service attainment. **What do you dislike about Essintial?** I don't have any negative comments. The team has been responsive and flexible. **What problems is Essintial solving and how is that benefiting you?** We needed a national support organization to provide on-site support services supported by centralized call flow management and reporting. ### 5. Services Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2018 **Describe the project or task Essintial helped with:** Deployment, On-Site, Smart Hands, Asset management, Project Management, Reporting... you name it. **What do you like best about Essintial?** Their customer-centric focus, which values the quality of the services being offered, and the quality of their customer relationships. **What do you dislike about Essintial?** I do not like that our opportunities seem to outnumber the people working on them :-) **What problems is Essintial solving and how is that benefiting you?** Much better, broader capabilities enabling us to engage complex / large scale opportunities. ### 6. Nationwide Annuity Contract **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **Describe the project or task Essintial helped with:** Essintial supports thousands of reactive dispatches across all 50 states with SLA commitments. **What do you like best about Essintial?** Account/Sales leadership is engaged and committed to delivering quality service. **What do you dislike about Essintial?** Certain techs not following client direction. **What problems is Essintial solving and how is that benefiting you?** Remote/Whitespace support. Essintial is an extension of our internal team. ## Essintial Discussions - [Why the "i" in Essintial?](https://www.g2.com/discussions/company-59b076e5-72f3-4447-9cc4-2e68679e25b6) - 1 upvote - [How do you ensure the quality of your technician(s)?](https://www.g2.com/discussions/technicians) - 1 upvote - [How long has Essintial been in business?](https://www.g2.com/discussions/company-f1f36d7c-046c-4ed4-b0c2-5ee4fc56761c) - 1 upvote - [Where is Essintial headquartered?](https://www.g2.com/discussions/company-4e0eb37e-7070-4324-bb86-d1bb315230db) - 1 upvote - [What kinds of services does Essintial provide?](https://www.g2.com/discussions/services-23e89364-6c21-45f6-8eee-2e7187ef5c54) - 1 upvote - [View Essintial pricing details and edition comparison](https://www.g2.com/products/essintial/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+06%3A12%3A10+-0500&secure%5Bsession_id%5D=71ae4d6d-c568-4373-ae0f-9e747c0008c8&secure%5Btoken%5D=3b92a4db0005672f8df8094260e845852e8692672791b46ea00be67b22e2d800&format=llm_user) ## Essintial Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Essintial Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Skaled](https://www.g2.com/products/skaled/reviews) - 4.7/5.0 (134 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (134 reviews)