--- title: Eptura Asset Reviews meta_title: 'Eptura Asset Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Eptura Asset works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 251 scale: '5' date_modified: '2026-08-07' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # Eptura Asset Reviews **Vendor:** Eptura **Category:** [Asset Tracking Software](https://www.g2.com/categories/asset-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 251 ## About Eptura Asset Eptura Asset is facilities management software that enables organizations to monitor, maintain, and optimize physical assets and workspace equipment. Designed for use across offices, industrial environments, and specialized real estate, the platform supports asset lifecycle management, compliance tracking, and maintenance operations. Ideal for facilities teams, asset managers, and operations leaders, Eptura Asset consolidates asset and inventory visibility into a centralized dashboard, streamlining workflows and improving decision-making. Users can schedule preventive and reactive maintenance, conduct mobile inspections, and manage work orders, vendor coordination, and inventory—all within a single platform. - Asset lifecycle management: Monitor equipment health, usage, and value across locations to support timely maintenance and upgrades. - Maintenance automation: Automatically generate work orders and inspections to support preventive and corrective actions. - Mobile compliance tools: Capture inspection data on the go and integrate findings directly into maintenance workflows. - Work order coordination: Track parts, vendors, and internal assignments with real-time updates and status visibility. - Analytics and modeling: Leverage 3D models and budget insights to understand asset performance and identify optimization opportunities. Hosted on Microsoft Azure, Eptura Asset ensures enterprise-grade security, reliability, and scalability. The solution helps organizations reduce costs, maintain compliance, and unlock operational excellence by connecting traditionally siloed data, insights, and workflows. ## Eptura Asset Pros & Cons **What users like:** - Users love how **Work Orders simplify tracking and management** , enhancing asset lifecycle oversight and decision-making efficiency. (4 reviews) - Users value the **centralized asset information** and intuitive navigation of Eptura Asset, simplifying management and decision-making. (3 reviews) - Users appreciate the **ease of use** of Eptura Asset, finding it simple to navigate and enhance productivity. (3 reviews) - Users appreciate the **easy navigation** and **insightful reporting tools** of Eptura Asset for efficient asset management. (3 reviews) - Users find Eptura Asset to be **intuitive and easy to navigate** , streamlining asset management and lifecycle tracking. (3 reviews) - Users value the **streamlined work order management** in Eptura Asset, enhancing tracking and scheduling with ease. (3 reviews) - Users value the **centralized management** of Eptura Asset, enhancing efficiency and accessibility for facilities-related tasks. (2 reviews) - Efficiency (2 reviews) - Users appreciate the **clear overview of work orders** on the main page, making location management easy and efficient. (2 reviews) - Photo Uploads (2 reviews) **What users dislike:** - Users experience **poor customer support** , making it challenging to navigate and utilize Eptura Asset effectively. (4 reviews) - Users find the **mobile app lacking essential features** , such as Asset BOM information and effective customer support. (1 reviews) - Users are frustrated by the **lack of Asset BOM information and poor customer support** , impacting their management experience. (1 reviews) - Users find the **complex setup** of Eptura Asset requires significant initial effort before realizing its benefits. (1 reviews) - Users find **difficult navigation** in Eptura Asset frustrating, exacerbated by insufficient customer service support and guidance. (1 reviews) - Users find the **difficult setup** for Eptura Asset to be time-consuming, but beneficial once completed. (1 reviews) - Users find that the **implementation challenges** require significant initial effort before enjoying the system's ease of use. (1 reviews) - Implementation Delays (1 reviews) - Inventory Management (1 reviews) - Limited Mobile Functionality (1 reviews) ## Eptura Asset Reviews ### 1. Simple, easy to use program **Rating:** 3.5/5.0 stars **Reviewed by:** Deborah D. | Business Manager of Facilities, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about Eptura Asset?** You can have unlimited users. We have many part time employees at each branch, and every director has their own log in. The program is simple and very easy to use. **What do you dislike about Eptura Asset?** I wish you could send text messages when you get a new work order request. We needed to have more support in the beginning for inputting rooms and equipment. **Recommendations to others considering Eptura Asset:** I would invest in having an audit instead of putting in all the information on your own **What problems is Eptura Asset solving and how is that benefiting you?** We are more organized with our events **Official Response from Fabio Carvalho:** > Thank you for your review, Deborah. It's good to know Hippo CMMS has been helping Philadelphia YMCA to keep all work orders organized and that everyone is enjoying how easy it is to use Hippo. Your feedback is extremely important and I'm going to share it with our team. Please keep in mind that Hippo offers lifetime technical support, so we will be glad to help you if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 2. it has been a great and knowledgeable experience **Rating:** 4.5/5.0 stars **Reviewed by:** Terrence R. | Technical Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** the program is able to keep track of a large range of projects and on going works, also the ability to keep track of scheduled works **What do you dislike about Eptura Asset?** i not able to modify completed work orders. **Recommendations to others considering Eptura Asset:** this is a great product, i have small issues which may not be an issue for other persons using the program **What problems is Eptura Asset solving and how is that benefiting you?** better tracking of preventative maintenances, we have better customer satisfaction when we can better keep track of maintenance also less downtime. **Official Response from Fabio Carvalho:** > Thank you for your review, Terrence! I'm glad Hippo is helping you to reduce downtime and better manage your demand work orders and preventive maintenance. Please let us know if you and your team ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 3. User friendly; easy to navigate; reports features need work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** I like that it is user friendly and easy to train another person to use the system. **What do you dislike about Eptura Asset?** When creating an associate work order, it would be great if the associated work order could capture the detail of the original work order rather than us having to copy and paste all the information. Reporting feature makes it difficult to capture specific work orders. I used the search option more to locate work orders. Me and another co-worker are often in the system at the same time and end up working on the same work order, would be great if the system alerted me that someone else was modifying the work order. Our mechanics have the ability to enter their own time as well as make changes to their co-workers time because of this we have to generate individual work orders to our mechanics to ensure their time has not been manipulated. **Recommendations to others considering Eptura Asset:** Use the training pages they have available online and watch the training videos they are very helpful. I use the online system or email hippo directly with any questions I may have. **What problems is Eptura Asset solving and how is that benefiting you?** The end users enjoy getting the email from the system that their work order was submitted. However, they have asked for the ability to see the status updates. **Official Response from Fabio Carvalho:** > Thank you for your review! It's good to know you enjoy how user friendly Hippo is and that you're taking advantage of our Help Center and technical support. You mentioned some good points that are on our development team's radar, so please keep tuned for future releases. Please get in touch with us so we can assist your end users to get status updates. I think we can improve it by doing some fine tuning in the permissions. Please don't hesitate to contact us. We'd be glad to help! Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 4. Very simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Eptura Asset?** It's a really simple way to put in requests for things you need fixed or taken care of without wondering if your email was ignored. **What do you dislike about Eptura Asset?** I really don't see any downsides to Hippo yet. **What problems is Eptura Asset solving and how is that benefiting you?** If a chair breaks in my classroom I just put in a request and wait for it to arrive. **Official Response from Fabio Carvalho:** > Thank you for leaving us such a good review! I'm glad you're enjoying Hippo's ease of use and that you can already notice a big improvement managing your work orders. Keep in mind that Hippo offers lifetime technical assistance, so please don't hesitate to reach out to us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 5. Hippo has been a large improvement over the in-house system we had been running **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Eptura Asset?** The best feature of Hippo is it's many features. The abilities to enter pictures and documents specific to each machine, to house Lockout/Tagout procedures and control inventory, along with many other capabilities, add a lot of value to this program. **What do you dislike about Eptura Asset?** I am still getting a lot of what Hippo likes to call Hiccups but most of them work themselves out in a short time. The more challenging issues are generally worked out in a day or two. Another frustrating issue relates to the status of the work order. Primarily status updates are designed for the maintenance person but occasionally managers and executives need to act. When this happens, the work order is placed in a 'Pending Review' status. When the managers are unable or unwilling to act promptly it send the work order into an overdue status which makes the technician look bad. The only fix is for the technician to continuously update the due dates which takes up time most technician could spend in better ways. It would be nice if the due date automatically updated when the work order is placed on Hold or Pending Review. **Recommendations to others considering Eptura Asset:** Hippo is a good value for the dollar. I recommend giving it a try. **What problems is Eptura Asset solving and how is that benefiting you?** Hippo provides historical record keeping, document storage, inventory control, work order management and Planned Maintenance scheduling. All these features help our business manage the maintenance department more effectively. **Official Response from Fabio Carvalho:** > Thank you very much for your review! I am happy to know that Hippo has been assisting you to better manage your inventory and work orders. I'm glad you also mentioned a great value for money and that you're taking advantage of many of our features. Regarding the work orders pending review, I'm curious if your managers have enabled the option to receive email updates. I think this would remind them to act faster and reduce the approval time. I'd be glad to have a look at it and maybe suggest other alternatives as well. Please don't hesitate to contact us if you ever need any help. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 6. Implementing Hippo in our organization, keeping our preventive maintenance on track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** Hippo creates the visibility and transparency to control our daily activities, from the equipment management to the vendor’s information. Scheduling preventive maintenance and creation of demand orders is giving us an increase in productivity. **What do you dislike about Eptura Asset?** Reporting flexibility, that by the way, it improves a lot lately. **Recommendations to others considering Eptura Asset:** Before we implement Hippo in our organization, we have a big issue keeping our preventive maintenance on track and in compliance, only the idea to move our preventive maintenance spreadsheet to a centralize system, it was a challenge itself. We count in operation 350 + equipment. **What problems is Eptura Asset solving and how is that benefiting you?** We store our certificates from every machine and attach them with work orders, this way we can stay in compliance, no more PM data binders or missing papers. With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full **Official Response from Fabio Carvalho:** > Thank for your great review! I'm glad you noticed recent improvements in our reports/KPI section, our development team is still working on some new features , so keep tuned for updates. The results you mentioned are impressive! I know the onboarding and transition from paper to CMMS can be challenging sometimes, but I'm happy you can already see a big improvement. Please let us know if you have any questions or suggestions. Your feedback is extremely valuable. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 7. DATA COORDINATOR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** i like that you can make an associate work order, but i don't like that you have to re-type everything on the associate work order. It is user friendly. **What do you dislike about Eptura Asset?** I don't like that when in the middle of generating a work order and you want to make a duplicate you have to close completely out of the current one to go to another work order. I dislike you can not do duplicates. Don't like our mechanics can manipulate each others times. **What problems is Eptura Asset solving and how is that benefiting you?** This is not a business. It's a college and we use the system to generate work order in our Facilities dept. **Official Response from Fabio Carvalho:** > Thank you for your review! I'm glad you mentioned how user friendly Hippo is and that you're taking advantage of associate work orders. Your feedback is valuable and I will share it as suggestion for our development team. Please don't hesitate to contact us if you have any questions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 8. Smart, Simple and Intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** Hippo CMMS provides a simple and easy-to-use interface that most users can figure out within minutes of logging in. The biggest thing for me in my search for my company's CMMS was something visually driven and robust with data, yet simple and easy to manage for our lean operation. In addition, I love the fact that they constantly release updates to improve the system and take feedback to help develop around what the customer wants, rather than what they think the customer needs. **What do you dislike about Eptura Asset?** I dislike the fact that it is a newer utility with things in development that I would like to see and be able to use right now. However, I do understand it is a developing platform with a lot of features not baked in that they might have thought were a bit excessive. It would be nice to have more control of the work order creation, assignments and revision details, but I am confident these things will come in future iterations. **Recommendations to others considering Eptura Asset:** For the price point, this CMMS cannot be beat. It offers what the major CMMS providers offer and then some. It is very visually driven, making it easy to edit and manage the program. **What problems is Eptura Asset solving and how is that benefiting you?** I am able to gain more insight on where the money is going, how labor hours are allocated, actually getting scheduled work out and enabling the team to work in a more structured fashion. These are all things that help the bottom line in terms of ensuring the work is done so we reduce the downtime and increase our throughput. **Official Response from Natasha Sidhu:** > Thank you for the amazing review. We are happy to hear that you are getting great value out of the software. Our development team is continuously working on adding more features and customization abilities. Stay tuned for updates. Natasha ### 9. Hippo Review **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel E. | Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Eptura Asset?** The user interface & architecture are extremely user friendly. The work categories make organizing certain job tasks simple. The reporting feature is also very user friendly and makes analyzing data very efficient. **What do you dislike about Eptura Asset?** Inability to run certain specific reports easily. Also inability to amend a previously closed work order. The reason I would recommend being able to amend a closed work order by the administrator is because there are at times errors by the user who closed the work order. I have had several errors involving incorrect parts issues and also amount of hours worked on a specific problem. This also plays a factor with redundancy if a previously closed work order is closed but yet the work needs more attention. **Recommendations to others considering Eptura Asset:** If you need an easy to use, efficient CMMS, then HIPPO is definitely a good choice. **What problems is Eptura Asset solving and how is that benefiting you?** Historical documentation and reporting . **Official Response from Natasha Sidhu:** > Daniel, Thank you for the constructive feedback. Ability to edit completed work orders is already on the road map and we are hoping to release it as soon as we can. Please feel free to reach out to us at support@hippocmms.com if you have any other questions or suggestions. Natasha ### 10. You get out what you put in **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew H. | Commander - Navy Reserve, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Eptura Asset?** I like the management of inventory, combined with the ability to document everything with work orders. This system has replaced 13 spreadsheets, and 3 separate divisional databases in our small (70 person) agency. You do get out what you put in. **What do you dislike about Eptura Asset?** I know the developers are attempting to work this out, but I think it would be useful to get a calendar view of planned work orders to be imported into the workers' outlook calendars. **Recommendations to others considering Eptura Asset:** Easy to use solution, but you get out of it what you put in. It has nice features, and can really help do the basic things in inventory management and preventative maintenance **What problems is Eptura Asset solving and how is that benefiting you?** Annual inventory management, equipment planned maintenance, and corrective maintenance **Official Response from Daniel Golub (MBA):** > Hi Matthew Thanks for the great feedback and feature suggestion. Having the application integrate with Outlook is frequently asked for. We've got a lot planned for next year and hope to get to that feature. Glad to hear that we've been successful at getting you away from spreadsheets and the inventory mgmt, preventive maintenance and work order mgmt are working for you. That is the goal. Don't be a stranger, I know we won't . Out support team is there for you! Daniel ### 11. Not perfect, but worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | Manager Logistics and Supply Chain, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Eptura Asset?** The software runs seamlessly, my organization has faced no downtime or errors, and it loads and and runs quickly. It is also very end-user friendly - submitting queries and tickets is simple, the interface is easy to use. **What do you dislike about Eptura Asset?** Management metrics are challenging to maintain and organize. **What problems is Eptura Asset solving and how is that benefiting you?** Organization and tracking of equipment, repairs, and maintenance. **Official Response from Fabio Carvalho:** > Thank you for your great review, Tim! It's good to know our longtime partners at Southern Health are having a good experience with Hippo. I'm glad everything has been running smoothly and that you recognize our ease of use. You mentioned a good point and our development team is currently working on improvements for our metrics and KPIs. We are aware that our Health Authorities need to have more specific metrics, so please keep tuned for updates! Please don't be a stranger and feel free to reach us if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 12. Hippo CMMS Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Brad C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Eptura Asset?** Management of all work orders using calendar view to plan all upcoming work and resources. We find the calendar view to be the most beneficial method of tracking and planning for upcoming work orders. By filtering W/O Due and Demand, we can see all of our upcoming demand work orders and plan resources accordingly. **What do you dislike about Eptura Asset?** Some features could be more customizable. As an example, we do wish that the program could be used to verify that work order requesters receive final confirmation that work orders have been completed. At times our staff has said they did not get notified of a completed work order, and unfortunately there is no way to verify if the program sent out the confirmation status email. **Recommendations to others considering Eptura Asset:** Excellent produce. We find it is an easy to use product for work order management planning, reporting and materials management. **What problems is Eptura Asset solving and how is that benefiting you?** Work order planning. Work orders are no longer forgotten, or ignored. Our next objective is to start using materials management, as well as upgrade to HipPro+ for a more graphical user interface. **Official Response from Natasha Sidhu:** > Brad, Thank you for the positive review. We are happy to hear that Hippo is helping you keep track of all your work orders. Our development team is working on adding more functionality and customization abilities to all modules in the software. Please feel free to reach out to us at support@hippocmms.com if you want to check confirmation on any emails in the mean time. Natasha ### 13. Hippo - The Problem Solver **Rating:** 5.0/5.0 stars **Reviewed by:** Tylar S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Eptura Asset?** The way HIPPO CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.The e-mail notification tool also is sent out when the work order has been completed, allowing the requester to know when the work has been completed and what necessary repairs have been made. Hippo allows us to keep an excellent track record of the repairs and troubleshooting that we do to our facilities equipment. We have just begun using the scan code feature HIPPO offers and it is already paying off huge dividends. **What do you dislike about Eptura Asset?** Sometimes when using the back button, the screen freezes and you have to log out and log back in. It would also be nice if we could go back and edit already completed work orders to add additional comments or documents to a work order. **Recommendations to others considering Eptura Asset:** I would definitely recommend to anyone trying to streamline their work orders. The customer service is excellent. Hippo CMMS is very user friendly. You do not have to be a tech wiz to use this at all! Our facility is excited to start using HIPPO's new scan code feature. **What problems is Eptura Asset solving and how is that benefiting you?** Allows us to prioritize our work orders. We can run maintenance history reports on all of our equipment. Can access equipment information in seconds. **Official Response from Daniel Golub (MBA):** > Thanks for your feedback. Glad to hear that you like our support. You can definitely add pictures to work orders both from mobile and the desktop version. Contact our support and they will gladly show you how to get there. ### 14. Porter Airlines **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson A. | Supervisor, GSE and Facilities, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** User friendly software that does just about anything that its high priced competitors do. **What do you dislike about Eptura Asset?** no downtime statistics for vehicles. Being an airline, we rely on a lot of data that shows our on time performance. Having delays significantly reduces customer satisfaction and knowing what those delays were can help in improving OTP **What problems is Eptura Asset solving and how is that benefiting you?** Costing! **Official Response from Fabio Carvalho:** > Thank you for your review, Nelson! I'm glad you're enjoying how user friendly Hippo is and the value for money as well. Downtime statistics for vehicles is a good point and I'm going to share it as a suggestion for the development team. Please let us know if you have any additional suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 15. Grateful for Hippo **Rating:** 4.0/5.0 stars **Reviewed by:** Ben K. | Maintenance Supervisor, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Eptura Asset?** That the program allows for so much growth and potential in our day to day operations. **What do you dislike about Eptura Asset?** A lot of the things we disliked were fixed. I am having issues with pulling accurate reports and having them emailed to me. The amount of work orders are not lining up with the actual work load per person. So I can easily overload a resource. **Recommendations to others considering Eptura Asset:** Hippo is still a great value and consistently growing and developing in the right direction. Great tech support and customer service. By switching to Hippo, as a maintenance department , we have gone from constantly putting out fires and dealing with emergencies to maintaining a proper PM Schedule and almost no emergencies. Intern also having a happier staff. **What problems is Eptura Asset solving and how is that benefiting you?** We are solving asset tracking and cost management on equipment, Invoice tracking and discrepancies per work order, and also exploring the inventory management and how we can better track our inventory per work order. This all around is helping us with a faster turn over in our work orders because parts are available and we can better asses if we need replace a piece of equipment of fix it. **Official Response from Natasha Sidhu:** > Ben, Thank you for the amazing feedback. Hippo team is glad to hear that you are you are getting the most out of your database by keeping track of PM's, assets and work orders costs. We would love to meet with you to go over your questions and issues on reports. Please feel free to reach out to us at support@hippocmms.com. Natasha ### 16. Good Medium Level Solution **Rating:** 2.5/5.0 stars **Reviewed by:** Shafik F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Eptura Asset?** The interface is modern and simple and easily accessible. **What do you dislike about Eptura Asset?** A bit cumbersome to add new items and some glitches in the reporting function, especially in obtaining historic data with dates. **What problems is Eptura Asset solving and how is that benefiting you?** The ability to have a centralized repository of service jobs and equipment information is certainly a time saving item. **Official Response from Fabio Carvalho:** > Thank you for leaving us a review, Shafik! I'm glad you're enjoying our user friendly interface and saving time when managing work orders and equipment. I'd like to learn more about the glitches you've experienced when generating reports. Please keep in mind Hippo provides lifetime technical support, so we'd be glad to help you and your team. Don't hesitate to contact us! Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 17. User friendly top notch maintenance management **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin F. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** I thoroughly enjoy the ability to navigate through a floor plan. The alert system and reports have proven critical to ensuring we have manning and support. Equipment uptime is improved drastically from before we had HIPPO **What do you dislike about Eptura Asset?** Dashboard should include a standard metrics page that shows PM due and ON time completion or some other metrics that could be displayed on a standard screen for shop visibility **What problems is Eptura Asset solving and how is that benefiting you?** Tons of savings in recurring maintenance costs. We have been able to ensure equipment uptime and maintain better than before. **Official Response from Fabio Carvalho:** > Thank you for your review, Benjamin! It's great to know Hippo is helping LMI Aerospace to reduce costs and equipment downtime. Our development team is always working on improvements for future updates and I'm going to share with them your suggestion to include metrics on the dashboard. I'm glad to hear that interactive floorplans and reports have been useful to your team as well. Please let us know if you have any questions or additional suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 18. HIPPO CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth R. | Maintenance Plans and Scheduling Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Eptura Asset?** Portability and adaptability of the system **What do you dislike about Eptura Asset?** Getting individuals to use the inventory feature **Recommendations to others considering Eptura Asset:** A great system that is easy to use and is constantly updated by HIPPO team. **What problems is Eptura Asset solving and how is that benefiting you?** Streamlining inventory and the ability to track work orders throughout the life of the discrepancy **Official Response from Fabio Carvalho:** > Thank you for your great review, Kenneth! I'm glad Hippo is helping you and our longtime partners at House-Autry Mills to streamline inventory and manage work orders. It's good to see you are enjoying our Hippo Mobile, ease of use and updates. Please let us know if you ever need any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 19. Great CMMS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Eptura Asset?** It's an easy to use interface, Straightforward way of entering work orders and the support I've gotten when we did have issues was excellent. **What do you dislike about Eptura Asset?** The barcode system is a little tough to use on my mobile device, and when we go to enter work orders on the mobile device it doesn't show all the fields without clicking a drop down bar so some people don't fill out the required sections and the work order won't save. **What problems is Eptura Asset solving and how is that benefiting you?** We purchased the system to centralize our maintenance department, to make all of our records accessible from one location and to better alert our team when PM's are required. So far it's performed exactly as we hoped, we'll see how it works once we roll it out to our whole team. **Official Response from Natasha Sidhu:** > Thank your for the amazing feedback. We are happy to hear that Hippo is meeting all your expectations so far. Please feel free to reach out to us at support@hippocmms.com if you would like additional mobile training for your team. Natasha ### 20. Comprehensive easy to use system **Rating:** 4.0/5.0 stars **Reviewed by:** Damian K. | VP Game Room Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** Easy to use reliable system that allows you to complete tasks quickly. **What do you dislike about Eptura Asset?** The layout of reports and options to create and save reports could be improved. **What problems is Eptura Asset solving and how is that benefiting you?** The ability to accurate track PMs and and Work Orders for each piece of equipment. **Official Response from Fabio Carvalho:** > Thank you for your great review, Damian! Good to know Hippo is helping you to better manage preventive maintenance and demand work orders. Our development team is constantly working on improvements for our reports and KPI sections and I hope you will notice improvements in future releases. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 21. hippo review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Eptura Asset?** very user friendly, easy to use, the staff is friendly when I need help **What do you dislike about Eptura Asset?** the constant emails, uploads slow sometimes **What problems is Eptura Asset solving and how is that benefiting you?** it helps us to keep track of all our assets, and tells us when they are do for review **Official Response from Natasha Sidhu:** > Gina, Thank you for the amazing review. Glad to hear that you find our support staff helpful. Please note that you can turn off email notifications in your user permission form. Please don't hesitate to contact us at support@hippocmms.com if you need help. Natasha ### 22. Elkhart HIPPO **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey N. | Maintenance Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** Mostly easy to acces, PM's are generated automatically once set up **What do you dislike about Eptura Asset?** It is difficult to make custom reports, the templates do not cover or am not able to filter out all that I would like to capture **What problems is Eptura Asset solving and how is that benefiting you?** Machine maintenance **Official Response from Fabio Carvalho:** > Thank for you review, Jeffrey! It's good to know that Elkhart Products is taking advantage of PMs and enjoying how user friendly Hippo is. We are constantly developing new features for reports and KPIs, so keep tuned for updates. Please let us know if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 23. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Plant Manager, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** The program is easier to use then more expensive programs and it is feature rich **What do you dislike about Eptura Asset?** Reports are a bit difficult to set up properly **Recommendations to others considering Eptura Asset:** Make sure you have all your information ready up front and be prepared to make changes as you go. Do not look at this as you have all the answers use the tech support and follow their recommendations when using this program **What problems is Eptura Asset solving and how is that benefiting you?** PM tracking, inventory, cost controls, **Official Response:** > Hi Mike, When working with clients, we listen to their needs and will provide the solution we see fit. We are always here to help! Mel M. ### 24. Time saver, user friendly software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** The ease of submitting, dispatching and reviewing maintenance history. **What do you dislike about Eptura Asset?** Can not add notes or attach backup documents to work orders for history purposes. **Recommendations to others considering Eptura Asset:** Use the free trail - try it out it truly is a time saver and easy to use. **What problems is Eptura Asset solving and how is that benefiting you?** The ease of managers at locations to submit work orders and for the supervisor to manage these work order. A big time saving for all departments. **Official Response from Fabio Carvalho:** > Thank you for your review! It's great to know Hippo is helping you to better manage work orders and that your users enjoy the ease of use as well. Please let us know if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 25. NYMC - review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Eptura Asset?** ability to be paperless ability to upload photos ability to run reports and details of reports **What do you dislike about Eptura Asset?** inability to reopen a work order unable to be notified when another user is in a work order saving changes to work orders (comments have not saved on some work orders submitted) **Recommendations to others considering Eptura Asset:** ability to have multiple work orders open ability to be notified when another user is working on a work order (has work order open) ability to reopen work orders if needed **What problems is Eptura Asset solving and how is that benefiting you?** making it work for both a Facilities group as well as a student housing group two very different business models on our campus **Official Response from Fabio Carvalho:** > Thank you for your review! It's great to know Hippo is helping the New York Medical College to better manage maintenance tasks for all buildings. I'm glad you're taking advantage of some of our advanced features, including detailed reports. Your recommendations are extremely valuable and I know our development team is already working on some of them for future releases. Keep tuned for updates! Please let us know if you have any questions or additional suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 26. Hippo is a very user friendly program **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Eptura Asset?** The program is user friendly, produces relevant reports, allows users to have different access. Workers are able to access the program from their phones which allows updates right at the various sites we work out of. The mechanics are working more with the program as they are seeing how easy it is to use and how it makes their preventative maintenance job much easier by completing a schedule for them **What do you dislike about Eptura Asset?** There are some areas that those who have administration rights can not add to, but would be beneficial if they could. **Recommendations to others considering Eptura Asset:** i would recommend Hippo as it is very user friendly, can be customized to your needs and can be accessed from your phone **What problems is Eptura Asset solving and how is that benefiting you?** The maintenance of our buildings is being completed in a more timely manner. **Official Response:** > Hi Nicole, Great to hear! We pride our self on being user friendly. A System Admin User from your organization has the ability to customize a lot of features in the software, such as Work Categories, Tax Types, and Priority Level due dates. Please click on Support and Feedback when in the sytem to access our Help Center to learn more. We are there to help with any questions you may have! Mel M. ### 27. Needs more work **Rating:** 0.5/5.0 stars **Reviewed by:** Kenneth T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** Scheduling and notification of jobs created. **What do you dislike about Eptura Asset?** Too much double work, no app for the phones **Recommendations to others considering Eptura Asset:** create apps for phoes to make information easier to complete **What problems is Eptura Asset solving and how is that benefiting you?** Cleaning tasks **Official Response from Fabio Carvalho:** > Thank you for your feedback, Kenneth. Our app is under development. In the meantime, please let us know if you need assistance using Hippo Mobile. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 28. Hippo CMMS for 6 small plant division. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Eptura Asset?** My favorite part of Hippo is the database of extensive training materials. It really helps get all the users up to speed. The interface for the program is very clean and easy to understand. There is a huge amount of flexibility in how you can choose to set it up and use it. **What do you dislike about Eptura Asset?** I really wish they had a proper mobile app. The web based interface is fine on a pc but is lacking on a mobile device. Editing the various fields within the program is not always straight forward and the way to save changes is not the most consistent. **Recommendations to others considering Eptura Asset:** It is a great low cost option. **What problems is Eptura Asset solving and how is that benefiting you?** Keeping track of non frequent maintenance tasks is a big benefit. That along with maintaining a historical record of our equipment maintenance are the biggest items for us. Being able to share parts inventories is important for us so that we can work as a collective and not have an unnecessary amount of cash tied up in our parts. **Official Response from Natasha Sidhu:** > Thank you for the amazing feedback. Happy to hear that Hippo is keeping all your maintenance needs in check. Native mobile map is already on the development road map. Stay tuned for updates! Natasha ### 29. Winnipeg User **Rating:** 4.0/5.0 stars **Reviewed by:** Ann L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** They are always prompt when they get back to you and their staff is very well versed in the software **What do you dislike about Eptura Asset?** The development team constantly makes upgrades/modifications and there are no regular patch notes to let the customer base know what has been modified. this leads to confusion and system down time when folks don't know why the features they regularly use are missing or not available. They need to model their change process similar to the large MMO platforms where they send out updates every week letting people know what has been changed if anything. **Recommendations to others considering Eptura Asset:** It is a very versatile program that can expand your business operations to streamline work force and spending. it can track all of those items **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance tracking and lifecycle planning **Official Response from Natasha Sidhu:** > Thank you for the helpful feedback. We are happy to hear that Hippo team has always been there for you. I have passed on your suggestions to our development and management team. We are looking for ways to improve the software, please keep the feedback coming. Natasha ### 30. Great Experience So far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Eptura Asset?** The communication with the support teams are quick. **What do you dislike about Eptura Asset?** Nothing to dislike yet. An app would be nice. **What problems is Eptura Asset solving and how is that benefiting you?** Better organization on machine repair. **Official Response from Fabio Carvalho:** > Thank you for your review! I'm glad Hippo is helping you to better manage your work orders and that you're enjoying our customer support. Our app is under development, so stay tuned for updates. In the meantime, please don't hesitate to contact us if you need any assistance with the Hippo Mobile. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 31. Everything We asked for and still expanding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** I love the fact that Hippo is constantly adding in capabilities that are actually useful and not just filler. **What do you dislike about Eptura Asset?** no ability to batch add equipment (add all fire extinugiushers at one time) **What problems is Eptura Asset solving and how is that benefiting you?** Hippo has been key in our abiliy to establish and maintain a preventative maintemnnace program, increase productivity and decrease downtime as we transfor into a reliabllty based proactive unit. **Official Response from Fabio Carvalho:** > Thank you for your review! It's great to know you're enjoying our upgrades and that Hippo is helping your to reduce downtime. Please reach out to us if you need to mass import equipment or parts in the future. Don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 32. helping hand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Eptura Asset?** the reports that I can pull up to see whats going on in the areas **What do you dislike about Eptura Asset?** it pulls up a little slow on a tablet but works **Recommendations to others considering Eptura Asset:** do the trainings **What problems is Eptura Asset solving and how is that benefiting you?** we are able to track what is going on in our plant with the reports. we also love the pm reminders so we know nothing gets skipped **Official Response from Fabio Carvalho:** > Thank you for your great review! I'm glad Hippo is being a great tool for your company to keep track of work orders. I'm happy you're taking advantage of our reports and PM reminders. Our development team is constantly working on updates for our Hippo Mobile, but please don't hesitate to contact us if the performance on your tablet to generate reports doesn't improve. We will be happy to help! Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 33. Great Overall Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Brady C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about Eptura Asset?** Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company. **What do you dislike about Eptura Asset?** One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking. **Recommendations to others considering Eptura Asset:** To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement. **What problems is Eptura Asset solving and how is that benefiting you?** We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations. **Official Response from Elisa C:** > Hi Brady, We really appreciate you taking the time out to share your feedback with us. Thank you for suggesting improvements and additions to our software. This is exactly the kind of input we need to better serve our customers' needs. I will pass this on to our development team to consider implementing your ideas in the future. Elisa C ### 34. Good for a large organization, can be a littel clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Terrance B. | VP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Eptura Asset?** very smooth interface. easy for staff to access. customizable **What do you dislike about Eptura Asset?** Reporting is a not as useful for our setting (6 clinics) Some specific PM checks are not able to be configured **What problems is Eptura Asset solving and how is that benefiting you?** Old system was expensive and not user friendly **Official Response from Heidi Chin:** > Hi Terrance, Thanks so much for the review and for providing feedback too! I'm glad to hear that you found Hippo easy to use and customize, and that it's been of great value as well. I would like to know more about the issue that you're having with the reporting feature. Please feel free to reach out to us or schedule a meeting and we'd be happy to help you! Heidi C Customer Success Adviser 866.956.2859 x 227 | h.chin@hippocmms.com ### 35. Easy to use, very valuable CMMS software. **Rating:** 4.5/5.0 stars **Reviewed by:** Raymond H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Eptura Asset?** Once you are used to the software the user interface is very friendly and being able to search past work orders and tracking equipment issues is very easy. Having photographs and PDF's attached to equipment descriptions allows maintenance personnel to have all information at their fingertips. **What do you dislike about Eptura Asset?** Do not like the fact that it does not have a Purchase Order module. I would also like it to be able to document hours better. **Recommendations to others considering Eptura Asset:** Very easy software once you understand the platform. **What problems is Eptura Asset solving and how is that benefiting you?** It has really helped to track our predictive and preventative maintenance. Being able to generate demand work orders easily is also a benefit. **Official Response from Daniel Golub (MBA):** > Hi Raymond. Thank you for your comments and feedback. Glad to hear that you are finding Hippo useful and easy to use. Keeping the software simple is what we strive for. CMMSs can be complicated and difficult for some users. GOOD NEWS! we are currently in the process of developing our purchase order module and we are shooting for Q1 2019 to release it. We would really like your input on it. This would be a great opportunity for you to get your input and make sure the module has the functionality you need. Contact us at info@hippocmms,com if interested in participating. We will try to connect with you too! Daniel ### 36. Hippo CMMS - The best move our company has made in years! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Eptura Asset?** Your customer service is exceptional, and the system is extremely user-friendly. **What do you dislike about Eptura Asset?** I have no criticisms at all of the product. **Recommendations to others considering Eptura Asset:** Make the switch today, you won't regret it. **What problems is Eptura Asset solving and how is that benefiting you?** Our previous system was not only three times as time-consuming for me as an administrator, but there was no confirmation for Requesters as to when work was completed or that was on hold. Frustration stadium-wide was felt both by my Resources, as they were not being given credit for their hard work, and by my Requesters, who assumed their word orders were not a priority. Now, with a click of a button, everyone involved is on the same page, and we are completing work faster than ever! **Official Response:** > Hi Stephanie, Great feedback and our team is pleased to hear! To have everyone on the same page and aware of work order statuses in real time must be saving tones of time alone. Let us know if you ever have any questions or how we can help to further improve your operations! Mel ### 37. The Bayou Church **Rating:** 4.5/5.0 stars **Reviewed by:** Randall F. | Facilities Manager, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Eptura Asset?** 1. Very simplistic and user friendly for the staff 2. Adaptable **What do you dislike about Eptura Asset?** No issues at this time to report No issues **What problems is Eptura Asset solving and how is that benefiting you?** Tracking man hours and maintenance history **Official Response from Fabio Carvalho:** > Thank you for your great review, Randall! It's very satisfying to know that Hippo is a good fit for The Bayou Church. I'm glad to know your staff is enjoying our ease of use and being able to track labor costs and maintenance history. Please don't hesitate to contact our lifetime technical support if you ever needs any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 38. Hippo CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Gina M. | Office Manager, Defense & Space, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** Very user friendly, helps with our assets, technical support is always there when needed! **What do you dislike about Eptura Asset?** sometimes screws up my scheduling dates... **Recommendations to others considering Eptura Asset:** very user friendly, customer service is always on call the help you out if you are stuck! **What problems is Eptura Asset solving and how is that benefiting you?** helps us keep track of all our assets, dates, and calibrations **Official Response from Daniel Golub (MBA):** > Hello Gina! Thank you so much for the feedback. We are happy to hear you are enjoying the simplicity of the software. Please contact us at support@hippocmms.com and we will help you out with your scheduling dates. Elisa ### 39. Hassle Free Maintenance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Eptura Asset?** It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate. **What do you dislike about Eptura Asset?** There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers. **Recommendations to others considering Eptura Asset:** The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this. **What problems is Eptura Asset solving and how is that benefiting you?** For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added. **Official Response from Earl Mina:** > Thank you for the wonderful feedback. We are happy to hear your initial setup was a success. Our Data Integration Team enjoys onboarding all customers and helping facilitate a smooth kickoff for their Hippo experience. Hippo is available for all browsers and our Support team would love to help get your Hippo up and running in the preferred browser of your choice. Feel free to contact us at support@hippocmms.com! ### 40. One of the best CMMS I've used. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan C. | Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** I like the shortcuts in the system that I have found other systems to not have. **What do you dislike about Eptura Asset?** I would like to see an app for the system. **Recommendations to others considering Eptura Asset:** A Solid base system and very easy to use. **What problems is Eptura Asset solving and how is that benefiting you?** It has helped track downtime and man hours for each breakdown and preventive maintenance. **Official Response from Fabio Carvalho:** > Thank you for your great review, Jonathan! I'm glad to know you're enjoying our interface and that Hippo is helping you to track equipment downtime and labor costs. Our app is currently under development, so please let me know if you'd like to know more about Hippo Mobile in the meantime. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 41. Great Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Eptura Asset?** We are still in the process of integrating all of out office locations into the HIPPO Platform, but thus far the experience has been pretty good. The functionality of the system is great and their responsiveness is pretty good as well. **What do you dislike about Eptura Asset?** Integration was a bit more cumbersome and laborious than anticipated. Training lacked a little organization. Mike and Earl are fantastic with trainings and integration. **Recommendations to others considering Eptura Asset:** Consider the time of implementation. It is more cumbersome than you might think. **What problems is Eptura Asset solving and how is that benefiting you?** We will be using HIPPO as a document repository and to track/manage Facilities Work Orders. We will also be using it as a single source of truth for the most accurate and up to date asset information. We have not yet realized the benefits as we are still onboarding and integrating over to the system. **Official Response from Natasha Sidhu:** > Thank you for the great feedback. We understand that initial set-up may take more time than expected in some situations but our team will help you in every possible way to make the process smooth. Please feel free to reach out to us at support@hippcomms.com if you need help in any way. Natasha ### 42. Hippo system is great!!!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Maint. Tech/EVS, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** The best thing about the software is that it is very easy to use and simple but you can also put in and save a lot of information and it makes my job a lot easier. I love it!!! **What do you dislike about Eptura Asset?** There's a hiccup in the system to view own demand work orders but not a big deal there's a trick to fix that. Just enable the person to view all and own demand work orders. **Recommendations to others considering Eptura Asset:** Its AMAZING!!!! **What problems is Eptura Asset solving and how is that benefiting you?** It is helping the whole facilities side in my department with reminders on inspections and anything upcoming so no one forgets. **Official Response from Natasha Sidhu:** > Michael, Thank you for the great feedback. Glad to hear that you are pleased with the overall functionality of the system. Natasha ### 43. Real user review **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan D. | Maintenace manager, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2018 **What do you like best about Eptura Asset?** I like the ease of use. The initial learning curve is minimal. Once you upload all of your equipment and pms the process is pretty much set. **What do you dislike about Eptura Asset?** I wish you could add parts in the work order. Example: As I work on a piece of equipment and I replace apart that is not on the parts list, I would like to be able to add it in on the work order and have it automatically populate the parts list. **Recommendations to others considering Eptura Asset:** Shop around compare features and price points. Do you want a local setup which is more involved or a setup on a server with backing from the cmms team. I like HIPPO due to the fact the data is stored on their end so they save it and back it up but you still have access to download the data at anytime. **What problems is Eptura Asset solving and how is that benefiting you?** Scheduling preventative maintenance tasks and tracking. **Official Response:** > Hi Ryan, At Hippo we take pride in the fact that our software is user friendly! As you know, once things are set up the tickets are easy to work with. I have let our team know about your parts suggestion. Thank you for taking a moment to provide us your feedback. Mel M. ### 44. Hippo review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Eptura Asset?** Ease of use, easy to train new people and show info **What do you dislike about Eptura Asset?** Spare parts management, spare parts input is a manual operation not always followed **Recommendations to others considering Eptura Asset:** Quick implementation, need to make sure everyone using is on board to make the whole program efficient. **What problems is Eptura Asset solving and how is that benefiting you?** PMs and work orders. **Official Response from Fabio Carvalho:** > Thank you for your review! It's good to know Hippo is helping you to keep track of preventive maintenance and work orders. Being a user friendly CMMS is a top priority for us and I'm happy you mentioned it. Please reach out out to us if you ever have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 45. Bye Bye Paper **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Eptura Asset?** I like the how simple it is to submit a word order and track. **What do you dislike about Eptura Asset?** The floor plans and maps were not easy to upload or navigate live on the site. **What problems is Eptura Asset solving and how is that benefiting you?** HIPPO lets us hold staff accountable to complete work. **Official Response from Fabio Carvalho:** > Thank you for leaving us a review! I'm glad Hippo is making it easier for you to manage work orders and keep track of your staff's performance. Please don't hesitate to contact us if you have any questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 46. Everything needed for a complex facility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Eptura Asset?** I like that it's intuitive to use and set up and accessible from a smart phone. **What do you dislike about Eptura Asset?** I don't like that it's so difficult to add equipment and that you don't realize you need to add equipment before assigning work to be done. Would be helpful if in creating a work order, if it's a new piece of equipment, the user would have the ability to add that vs. exiting the task of creating a work order and going to a completely separate function. **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance and inventory management - we've been already had great success in recurring PMs that are scheduled in the Hippo system **Official Response from Fabio Carvalho:** > Thank you for your feedback! We are glad you're taking advantage of our mobile version! About adding a new equipment while creating a work order, that is actually a great idea. I am going to share it with our development team. Please don't hesitate to contact us if you have any other suggestions or questions. Warm regards! ### 47. the product works as advertised **Rating:** 4.0/5.0 stars **Reviewed by:** Alan N. | Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** PM and demand work order structure. Use of inventory tracking (only at the basic stage) **What do you dislike about Eptura Asset?** Can convoluted going between enterprise and facility screens **What problems is Eptura Asset solving and how is that benefiting you?** we had multiple work order sitting unfinished and forgotten about. Supervisors can see the status of work orders anytime so we don't have duplicates or frustration with unknowns **Official Response from Daniel Golub (MBA):** > Thank you for the review, Alan. We always look for ways to improve here at Hippo CMMS and we appreciate your feedback. Glad to hear that Hippo is helping your team solve problems! Let us know if you ever have any questions or how we can help to further improve your operations! Elisa ### 48. Early Indications are Very Positive **Rating:** 4.0/5.0 stars **Reviewed by:** Ian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Eptura Asset?** The user interface is well designed and easy to use because it is relatively simple. Simplicity runs throughout the system, which also makes start up, at least with the basic requirements, quite easy to do. **What do you dislike about Eptura Asset?** Some of the features and logic behind them are not as fully fledged as they might be and don't necessarily follow actual workflows. **Recommendations to others considering Eptura Asset:** We're impressed! In fact, we see a really good 'engine' in the software that, with development, could expand its utility and broaden its market appeal. **What problems is Eptura Asset solving and how is that benefiting you?** New adopter, so still learning the product and all of it's features. However, the reason we adopted a CMMS is to get rid of our disparate paper and Excel based system and ultimately to get much better service history and overall metrics on our equipment so we can make better life-cycle decisions. **Official Response from Natasha Sidhu:** > Ian, Thank you for the wonderful feedback. We are happy to hear that you are impressed with the software so far and we always welcome suggestions from our customers so that we can make the product better. Please reach out to us at support@hippocmms.com if you have any suggestions or questions. Natasha ### 49. Hippo has been a great way to go from nothing to having a working maintenance program. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** The inexpensive price coupled with a technically working product **What do you dislike about Eptura Asset?** it seems like things are 80% to where they should be or could be to make it a very useful product, for instance time tracking for the maintenance personel is lacking. **Recommendations to others considering Eptura Asset:** be ready for a piece of software that will technically get the job done but understand that the level of polish isn't there. **What problems is Eptura Asset solving and how is that benefiting you?** scheduling downtime and maintenance workload. more is getting done and it is easier to have multiple projects all moving forward in paralell **Official Response from Daniel Golub (MBA):** > Thanks for your feedback. Glad to hear that Hippo has helped with productivity! We are working hard on developing new updates and features and we'd love to hear more about your ideas on improving the software. Please contact us at support@hippocmms.com Elisa ### 50. Small learning curve for a well organized workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Chad P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Eptura Asset?** The CMMS system offers a very deep layered approach to documenting equipment and the maintenance tasks required for them which allows for a very strong work order system that is easy to understand for many users. Pleasant formatting and visual make for a rather user friendly experience. Technical troubleshooting is easy and caller support is immediately responsive. **What do you dislike about Eptura Asset?** The initial setup can be a challenge in places with a large variety of equipment. Some of the layered details go too deep and can get a bit confusing when trying to produce a new regularly producing work order. **Recommendations to others considering Eptura Asset:** Collect the information on the equipment you want inserted into the program before purchasing **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance and documentation of said maintenance has become much more streamlined and brings our organization back into regulated approval with our overseeing legislation. **Official Response from Natasha Sidhu:** > Chad, Thank for the positive feedback. Glad to hear that Hippo is helping you keep your maintenance needs in check. We understand that collecting data for initial setup can prove to be a challenge for some organizations if they have huge inventory list and it is not available in digital format. Please refer to Premium Onboarding option on our website if you would like Hippo Onboarding Expert to come on site for collecting data. Please feel free to reach out to us at support@hippocmms.com if you have any questions or suggestions. Natasha ## Eptura Asset Discussions - [How do you keep track of parts that have been ordered?](https://www.g2.com/discussions/24569-how-do-you-keep-track-of-parts-that-have-been-ordered) - 3 comments, 1 upvote - [How long has Hippo been in business?](https://www.g2.com/discussions/about-the-company) - 1 comment, 1 upvote - [What does technical support entail?](https://www.g2.com/discussions/technical-support-609b6df8-7b16-43fd-b3a3-c64bc91c580b) - 1 comment, 1 upvote - [Where is our data stored and managed? What happens to it if we decide to cancel?](https://www.g2.com/discussions/data-and-security) - 1 comment, 1 upvote - [Users / seats ?](https://www.g2.com/discussions/users-seats) - 1 comment, 1 upvote - [View Eptura Asset pricing details and edition comparison](https://www.g2.com/products/eptura-asset/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+13%3A31%3A59+-0500&secure%5Bsession_id%5D=636e3407-430e-4576-b6da-0f5a58e16758&secure%5Btoken%5D=f09a3df05fcb2a08f5035c87286d3e79e8c60fcab554e860e302adeb0f3c587e&format=llm_user) ## Eptura Asset Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking - Alerts/Notifications **Monitoring** - Use - Reliability - Risk - Alerts/Notifications **Asset Definition** - Asset Register - Relationships - Costs - Types **Condition Monitoring** - Predictive Inspection - Monitoring - Condition-Based Maintenance - Asset Types - IoT Monitoring - Asset Tracking - Predictive Maintenance - Equipment Maintenance - Preventive Maintenance **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking - Funding Source Tracking - Inventory Tracking - IT Asset Tracking - Returns Tracking - Equipment Tracking - Check-in/Check-out - Delivery Tracking - Mobile Time Tracking - Fuel Tracking - Vehicle Tracking - Status Tracking - Multi-Location **Analytics** - Dashboards - Performance - Forecasting - Activity Dashboard **Asset Tracking** - Location - Status - History - Multi-Location - KPI Monitoring **Detection & Identification** - Failure Detection - Source Identification - Proactive Alerts **Inventory** - Locations - Spare Parts - Valuation **Analysis & Insights** - Root Cause - Recommendations - Systemic Risks **Agentic AI - Asset Performance Management** - Proactive Assistance - Decision Making **Additional Functionality** - Access Controls/Permissions - Cost Tracking - Resource Management - Compliance Tracking - KPI Monitoring - Performance Metrics - Document Management - Business Process Control - Collaboration Tools - Loss Tracking - Maintenance Scheduling - Downtime Tracking - Generative AI - Barcode/Ticket Scanning - Mobile Access - AI Copilot - Benchmarking - Real-Time Monitoring - Productivity Analysis - Real-Time Analytics - Work Order Management - Asset Lifecycle Management - Root Cause Analysis - Third-Party Integrations - Historical Trend Analysis - Customizable Reports - Workflow Management - Manufacturing Inventory Management - Data Capture and Transfer - Traceability - Data Import/Export - Status Tracking - Quality Management - Data Visualization - Utilization Reporting - API **Additional Functionality** - Compliance Management - Work Order Management - AI Copilot - Third-Party Integrations - Reminders - Activity Dashboard - Document Management - Inventory Management - Monitoring - Reporting & Statistics - Asset Assignment - Asset Kitting - Audit Management - Barcoding/RFID - Mobile Access - Digital Signature - User Management - Shipping Management - Asset Lifecycle Management - QR Codes - Reservations Management - Maintenance Management - Customizable Fields - Billing & Provisioning - Reporting/Analytics - Customizable Reports - GPS - Software License Management - Audit Trail - Tagging - Search/Filter - Historical Reporting - Contract/License Management - Customizable Forms - Purchase Order Management - Data Import/Export - Disposal Management - Generative AI - Maintenance Scheduling - Complaint Monitoring - Fixed Asset Management - Calendar Management - API - Workflow Management - Depreciation Management - Dispatch Management - Territory Management - Routing - Performance Metrics - Order Management - Route Optimization - Geolocation - Driver Management - Scheduling - Real-Time Updates - Real-Time Monitoring - Geofencing - Real-Time Notifications - Transportation Management - GIS Integration - Geographic Maps - Real-Time Reporting - Employee Management - AI/Machine Learning **Depreciation** - Methods - Asset Value **Additional Functionality** - Cost Tracking - Compliance Management - Work Order Management - Barcode/Ticket Scanning - Contract/License Management - Vendor Management - Task Scheduling - Mobile Access - Generative AI - Inspection Management - Customizable Fields - Scheduling - Customizable Forms - Maintenance Scheduling - Audit Trail - Access Controls/Permissions - Data Import/Export - Reporting & Statistics - Reminders - Calendar Management - API - Fixed Asset Management - Purchase Order Management - Job Management - Document Management - Alerts/Notifications - Inventory Management - Workflow Management - Multi-Location - Third-Party Integrations - Equipment Tracking - Customizable Reports - Asset Lifecycle Management - AI Copilot - Task Management - Activity Dashboard **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications - Asset Tracking - Inventory Tracking - Location Tracking - Status Tracking - Cost Tracking - Asset Planning - IT Asset Tracking - Activity Tracking - Warranty Tracking - Equipment Tracking **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Activity Dashboard - Performance - Budgeting/Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards - Task Management - Equipment Maintenance - Predictive Maintenance - Document Management - Inspection Management - Compliance Management - Technician Management - Asset Lifecycle Management - Calibration Management - Calendar Management - Inventory Management - Key & Lock Management - Safety Management - Job Management - Audit Management - Customizable Reports - For Mechanical Equipment - Fixed Asset Management - Dispatch Management - Purchase Order Management - Contact Management - Workflow Management - Purchase Order Management - Historical Reporting **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Mobile Field Access - Facility Asset Management - Task Management - Equipment Maintenance - Preventive Maintenance - Audit Management - Service Request Management - Asset Lifecycle Management - Parts Management - Visitor Management - Inspection Management - Workflow Management - Communication Management - Work Order Management - Equipment Management - Compliance Management - Space Management - Incident Management - Contract/License Management - Maintenance Management - Materials Management - Invoice Management - Fixed Asset Management - Document Management - Activity Dashboard - Historical Reporting - Calendar Management **Integration** - CAD & PLM - Asset Accounting **Additional Functionality** - Monitoring - Barcode/Ticket Scanning - Audit Trail - Scheduling - Billing & Invoicing - Facility Scheduling - Inventory Tracking - Automated Scheduling - AI Copilot - Reporting & Statistics - Mobile Access - Alerts/Notifications - Cost Tracking - Generative AI - Maintenance Scheduling - Real-Time Data - Task Scheduling - API - Barcoding/RFID - Service History - Equipment Tracking - Third-Party Integrations - Asset Tracking - Document Storage - Multi-Location - GPS - Reminders - Customer Database - Customizable Forms - Customizable Fields - Warranty Tracking - Reporting/Analytics - Activity Tracking - Access Controls/Permissions - Data Import/Export - Inventory Control - Real-Time Notifications - Budgeting/Forecasting - AI Summarization - Chatbot - Resource Allocation - Downtime Tracking - Workflow Automation **Additional Functionality** - Customizable Forms - Checklists - Real-Time Data - Activity Tracking - Real-Time Notifications - Facility Scheduling - Status Tracking - API - Generative AI - Inventory Control - AI Copilot - Maintenance Scheduling - For Schools - Alerts/Notifications - Multi-Location - Access Controls/Permissions - Customizable Reports - Commercial Properties - Residential Properties - Data Import/Export - Audit Trail - Third-Party Integrations - Corrective and Preventive Actions (CAPA) - Reporting/Analytics - Billing & Invoicing **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration - Third-Party Integrations **Additional Functionality** - Workflow Management - Task Scheduling - AI/Machine Learning - Preventive Maintenance - Reporting & Statistics - Predictive Maintenance - Facility Management - Historical Reporting - Equipment Management - IT Asset Management - Mobile Access - Asset Lifecycle Management - Inspection Management - Work Order Management - Barcode/Ticket Scanning - Software License Management - Maintenance Scheduling - Purchase Order Management - Document Management - Asset Categorization - Maintenance Management - Compliance Management - Generative AI - Audit Management - IoT Device Management - Energy Management - AI Copilot - Fixed Asset Management - Parts Management - Utilization Reporting - Inventory Management - Real-Time Data - Data Import/Export - Alerts/Notifications - Depreciation Management - Contract/License Management - Task Management - Audit Trail - Customizable Reports - Disposal Management - Customizable Fields - Barcoding/RFID - Equipment Maintenance ## Top Eptura Asset Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,538 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (684 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,096 reviews)