--- title: Eptura Asset Reviews meta_title: 'Eptura Asset Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Eptura Asset works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 251 scale: '5' date_modified: '2026-08-07' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # Eptura Asset Reviews **Vendor:** Eptura **Category:** [Asset Tracking Software](https://www.g2.com/categories/asset-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 251 ## About Eptura Asset Eptura Asset is facilities management software that enables organizations to monitor, maintain, and optimize physical assets and workspace equipment. Designed for use across offices, industrial environments, and specialized real estate, the platform supports asset lifecycle management, compliance tracking, and maintenance operations. Ideal for facilities teams, asset managers, and operations leaders, Eptura Asset consolidates asset and inventory visibility into a centralized dashboard, streamlining workflows and improving decision-making. Users can schedule preventive and reactive maintenance, conduct mobile inspections, and manage work orders, vendor coordination, and inventory—all within a single platform. - Asset lifecycle management: Monitor equipment health, usage, and value across locations to support timely maintenance and upgrades. - Maintenance automation: Automatically generate work orders and inspections to support preventive and corrective actions. - Mobile compliance tools: Capture inspection data on the go and integrate findings directly into maintenance workflows. - Work order coordination: Track parts, vendors, and internal assignments with real-time updates and status visibility. - Analytics and modeling: Leverage 3D models and budget insights to understand asset performance and identify optimization opportunities. Hosted on Microsoft Azure, Eptura Asset ensures enterprise-grade security, reliability, and scalability. The solution helps organizations reduce costs, maintain compliance, and unlock operational excellence by connecting traditionally siloed data, insights, and workflows. ## Eptura Asset Pros & Cons **What users like:** - Users love how **Work Orders simplify tracking and management** , enhancing asset lifecycle oversight and decision-making efficiency. (4 reviews) - Users value the **centralized asset information** and intuitive navigation of Eptura Asset, simplifying management and decision-making. (3 reviews) - Users appreciate the **ease of use** of Eptura Asset, finding it simple to navigate and enhance productivity. (3 reviews) - Users appreciate the **easy navigation** and **insightful reporting tools** of Eptura Asset for efficient asset management. (3 reviews) - Users find Eptura Asset to be **intuitive and easy to navigate** , streamlining asset management and lifecycle tracking. (3 reviews) - Users value the **streamlined work order management** in Eptura Asset, enhancing tracking and scheduling with ease. (3 reviews) - Users value the **centralized management** of Eptura Asset, enhancing efficiency and accessibility for facilities-related tasks. (2 reviews) - Efficiency (2 reviews) - Users appreciate the **clear overview of work orders** on the main page, making location management easy and efficient. (2 reviews) - Photo Uploads (2 reviews) **What users dislike:** - Users experience **poor customer support** , making it challenging to navigate and utilize Eptura Asset effectively. (4 reviews) - Users find the **mobile app lacking essential features** , such as Asset BOM information and effective customer support. (1 reviews) - Users are frustrated by the **lack of Asset BOM information and poor customer support** , impacting their management experience. (1 reviews) - Users find the **complex setup** of Eptura Asset requires significant initial effort before realizing its benefits. (1 reviews) - Users find **difficult navigation** in Eptura Asset frustrating, exacerbated by insufficient customer service support and guidance. (1 reviews) - Users find the **difficult setup** for Eptura Asset to be time-consuming, but beneficial once completed. (1 reviews) - Users find that the **implementation challenges** require significant initial effort before enjoying the system's ease of use. (1 reviews) - Implementation Delays (1 reviews) - Inventory Management (1 reviews) - Limited Mobile Functionality (1 reviews) ## Eptura Asset Reviews ### 1. How Hippo helps our business. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** User friendly and easy to catch on and teach others how to use. **What do you dislike about Eptura Asset?** It would help if it shared a network of service providers to assist in work order, for us we move into new markets all the time and struggle to find quality service providers to assist in completing work orders. **What problems is Eptura Asset solving and how is that benefiting you?** Communication with our management on what is going on at there facility is much better and work orders are responded to and and closed much quicker. **Official Response from Natasha Sidhu:** > Glad to hear that you find Hippo user-friendly and it has improved communication in your organization. I will definitely pass on your suggestion to the management team. Natasha ### 2. Great software but not a "full package" for my needs... **Rating:** 2.5/5.0 stars **Reviewed by:** Izzy N. | Director of Facilities and Safety, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Eptura Asset?** I love how I can pull data and enter my departmental KPIs in a few clicks. Searching for work orders is a breeze through the search by work order number feature on the top of the page. Putting in work orders is very easy. I really like the calendar view and how it is color coded for easy status checks. Setting up was very straight forward. I received plenty of help from knowledgeable staff. Monthly fees are competitive to others. **What do you dislike about Eptura Asset?** No app available for mobile devices. All of my facilities and staff utilize a mobile device to minimize paper work orders so I would love to see an app mobile version (not web mobile). I've used other CMMS in app versions and for the most part, it's easier to access and navigate. I also don't understand why I can't open a work order that has been closed by mistake. I have to create another WO, then assign/associate it with the closed one. Its redundant and cumbersome. I really wanted a CMMS that can accurately track individuals/staff members daily hours worked. This has been a bit of a deal breaker for me because I really need a feature that I can simply click on the employees name and it can show me what WO they are currently on and how many hours they put in for the day/week/month. Another feature I don't like is that resources have full access to WOs. It should be read-only for the information submitted by the requester. I've spent too much time correcting descriptions because resources accidentally deleted part of the message. Also, I've experienced critical outages with this software that has paralyzed my staff and facilities. It doesn't happen often but when it does, it hurts us tremendously. I would like to see some sort of "back logged/ cached" file system I could access in the event the site goes down. Lastly, when a work order is rejected, it does not notify the sender, so they end up calling/emailing about the status of their WO and more time is spent that way. **What problems is Eptura Asset solving and how is that benefiting you?** I can finally provide accurate KPIs which has been instrumental in the advancement of my department. **Official Response:** > Hi Izzy, Thank you for taking the time to provide us with your feedback. Several of your suggestions are on the development road map, as we understand the advantages you indicated. It is feedback such as yours that makes us continually improve our software. Mel M. ### 3. Best Bang for you Buck **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2018 **What do you like best about Eptura Asset?** The amount of features that you get with Hippo CMMS is awesome in comparison to the cost. Being able to access our CMMS (whether on-the-go or at a PC) and be able to create PM's and Work Orders is easy and anyone can learn how to do it. My team uses it to get their daily workload as well as see other tasks that need to get done. I also use it for reports and PMs like having the fire alarm system tested and other time-sensitive tasks **What do you dislike about Eptura Asset?** Onboarding takes some time. There is an option to have Hippo come out and do it, but being the small business we are, I don't have the funds to allocate to such service. I spent the better part of a couple months, just getting all the information I needed to get it up and running. Once all that was done I spent just as much time getting the rest of our business used to the product. Training people on how to use the system took some time, with many questions involved (what qualifies as a work order? Where is this thing? etc). Just time and money, but worth it in the end. **Recommendations to others considering Eptura Asset:** Whether you're a large cooperation with multiple locations or a small individual facility, Hippo is a great choice. While there are multiple companies that tout the same thing, their prices are staggering at best. I would pay 10 times the amount I do for Hippo for some of the other programs out there. **What problems is Eptura Asset solving and how is that benefiting you?** Before we got Hippo, we were using post-it notes and emails to communicate maintenance issues. We had no preventative maintenance schedule whatsoever. With Hippo, my team can effectively accomplish tasks, the staff and communicate easily any maintenance issues, and we have a great PM schedule. **Official Response from Natasha Sidhu:** > This is the best kind of feedback! We are glad to hear that Hippo has streamlined your work order management process. We understand that onboarding is very crucial for successful set-up of database and it can be tricky at times depending on the staff size. Please do not hesitate to contact us if you want to organize training sessions for your team. Natasha ### 4. CMMS - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about Eptura Asset?** The Hippo CMMS program is one of the easiest to figure out - unlike Maintenance Connection, our employees are able to figure out exactly how to manage work order with a minimum of advanced training. **What do you dislike about Eptura Asset?** I really cannot think of anything that I do not like about the program at this time....I will need to get used to the fact that our buildings are each set up as separate "facilities" **Recommendations to others considering Eptura Asset:** Very user friendly, I would definitely recommend this product to all. **What problems is Eptura Asset solving and how is that benefiting you?** Just beginning to utilize the program. As a whole, I believe this will be much easier to manage and especially easier to create custom reports! **Official Response from Natasha Sidhu:** > Thank you for amazing feedback. We are happy to hear that your team has adapted well to Hippo. Natasha ### 5. Transition from logs to maintenance software **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff F. | Maintenance / facility sanitation manager, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Eptura Asset?** The software is user friendly for my entire staff with room for much more equipment than we have. Tech support and uploading went very well throughout the initial training. **What do you dislike about Eptura Asset?** Would like the ability to change the headers in columns that are too similar. Would like the ability to customize more. **What problems is Eptura Asset solving and how is that benefiting you?** Tracking all pm and demand work orders and accountability. **Official Response from Fabio Carvalho:** > Thank you for your review, Jeff. We are glad to know you had a good experience during your onboarding period and that your staff is having an easy transition implementing Hippo. I will share your suggestion for customizing headers with our development team. Please let us know if you ever have any questions. Warm regards, Fabio Carvalho Customer Success Adviser ### 6. An affordable tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Justin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Eptura Asset?** Hippo is a clean, visual appealing web based maintenance software that is easy to use, track work orders, and inputting data is a breeze. As upgrades to the CMMS system occur, Hippo does a very good job with training users on the new content by use of webinars or their help desk support. Hippo also values feedback from their customers, and by doing so I am typing a review of this product which normally I would not take time to do so. Hippo is constantly making changes to the system which I believe is the reflection of listening to their customer feedback. I really like the table style inputting feel for adding new parts or equipment as if it was a spreadsheet. **What do you dislike about Eptura Asset?** Some of the pages take a long time to upload and if you have a slow internet connection, this is quantified. This is the only issue I have with the product. **Recommendations to others considering Eptura Asset:** The initial data uploaded to the CMMS database is crucial in the implementation of the system. Ask questions and make sure the data will tailor to how you want to use the system. **What problems is Eptura Asset solving and how is that benefiting you?** It allows tracking expenses to pieces of equipment and makes it easier to prove capital expenditure projects. **Official Response from Natasha Sidhu:** > Justin, Thank you for the wonderful feedback. We are happy to hear that you find Hippo easy to user and it is helping you keep track of maintenance costs. Please note that our development team is working to improve the performance on all grids. Please feel free to reach out us at support@hippocmms.com if you have any questions or suggestions. Natasha ### 7. Hippo CMMS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory L. | Engineering Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** I have found Hippo to be easy to use and navigate. The ability to generate reports and export data has been a useful tool when combining the information with other business reports. The support from the Hippo staff has been prompt and professional. The software has flexibility in that I will be using it in the near future to track and document tool crib inventory and activities. Additional uses may also include CNC machine set up information and back up programs. **What do you dislike about Eptura Asset?** Although it is not a show stopper by any means, I would like to have the ability to delete erroneous or test work orders. I would also like to see the full selection of side menus when using a tablet. **What problems is Eptura Asset solving and how is that benefiting you?** Hippo allows me to track machine repair costs, as well as time spent on repairs. This information will be used to make better replace vs. repair decisions. It will also be used by the financial group as an additional means to monitor and track capital assets. **Official Response from Natasha Sidhu:** > Gregory, Hippo team is happy to hear that you find the support helpful and Hippo is helping you keep track of maintenance costs. I will pass on your suggestions to our development team. In the mean time, please send us the work order ID's at support@hippocmms.com if you want to delete any work orders. Natasha ### 8. Program is close to what is needed, still needs updates and polishing to be most usefull. **Rating:** 3.0/5.0 stars **Reviewed by:** Dan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** I like being able to utalize hippo to plan work orders for the factory. **What do you dislike about Eptura Asset?** I dislike the level of "polish" that exists in the interface both on the input side as well as the output side. The input to the system (what we are going through right now) is a bit clunky and cumbersome. We continue to question why we have to go many screens back to put in the data, for example, when we enter a PM and the equipment doesnt exist, you have to go back a screen to enter the equipment into the system, when entering the equipment into the system most of the time we realize that we have to go yet another step backwards to enter the model in. As far as outputs go, I think that many of these are "standard" and exist regardless of what industry is using the software, weekly reports of what is coming up, monthly summary of what was completed etc. the UI isn't intuitive and not all of the options for things that we input into the database are options for outputs in the reports or printout's of a WO (estimated effort for example) **What problems is Eptura Asset solving and how is that benefiting you?** we are utilizing HIppo to manage and schedule our maintenance team. **Official Response:** > Hi Dan, I'm sure you will appreciate the many benefits of regularly scheduled work orders. We appreciate the feedback, as we always look for ways to improve. Mel M. ### 9. Comprehensive Maintenance Software **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Eptura Asset?** The software allows us to capture all areas of our maintenance department (requests, preventative maintenance) and allocate and prioritize workload. **What do you dislike about Eptura Asset?** There is nothing I dislike about this software, it is meeting all of our needs. **Recommendations to others considering Eptura Asset:** A comprehensive maintenance software program that meets our needs and assists us in operating an efficient maintenance department. **What problems is Eptura Asset solving and how is that benefiting you?** Having weekly reports outlining outstanding and completed maintenance provides important information in budgeting resources for the Maintenance department. **Official Response from Natasha Sidhu:** > Kelly, Thank you for the wonderful feedback. Glad to hear that Hippo is helping you keep track of all your maintenance needs and has resulted in improved efficiency. Natasha ### 10. Using Hippo at plano **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Eptura Asset?** Easy to enter work orders and getting notices that work orders are entered and completed **What do you dislike about Eptura Asset?** I don't see anything at this time that I do not like about the application **Recommendations to others considering Eptura Asset:** Ease of entering work order, the notification of work order received in system, the notification of the work order you entered being completed. Great for facility maintenance and tracking of projects no matter urgent or how small. **What problems is Eptura Asset solving and how is that benefiting you?** Getting projects around the facility completed. Smaller projects are not being lost. Projects are prioritized so maintenance knows what needs to be completed and when **Official Response from Natasha Sidhu:** > Thank you for the awesome review. We are happy to hear Hippo is helping you keep track of all your projects. Natasha ### 11. Great cost effective solution **Rating:** 4.0/5.0 stars **Reviewed by:** Nick P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Eptura Asset?** hippo covers all the bases for a CMMS tool and does it at such a low cost compared to enterprise solutions. Very customizable and easy to use with a great training library. **What do you dislike about Eptura Asset?** I wish they had a mobile app. The mobile web interface is just okay and app would be a cleaner experience. **Recommendations to others considering Eptura Asset:** Its a great tool **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance tracking and scheduling along with spare part management across several plants. **Official Response from Natasha Sidhu:** > Nick, Thank you for the constructive feedback. Mobile map is on development roadmap; please stay tuned for updates. Please feel free to reach out to us at support@hippcomms.com if you have any questions. Natasha ### 12. System and the Support Group are very Customer Service Oriented **Rating:** 5.0/5.0 stars **Reviewed by:** Emelita A. | Facilities Manager, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Eptura Asset?** The system itself can be easily customized according to your needs. The dashboard design are very smart in the eye of both user and client. As a user, easy to understand same with easy to work with considering that a proper control in the side of the client are in place. The support of each officer I had are awesome really **What do you dislike about Eptura Asset?** Schedule workorder not be in display of not yet in due date. Or my understanding is wrong. **Recommendations to others considering Eptura Asset:** Defining priority in at least 5 levels. Priority 1 emergency Priority 2 Urgent P3 - P5 with time in log and due **What problems is Eptura Asset solving and how is that benefiting you?** Honestly were just new user and did not expert yet in using Hippo, but the essense of using a define system in Facilities Management industries really give us an edge in this services **Official Response:** > Hi Emelita, thank you for taking a moment to provide us with your feedback. Hippo does have the ability to customize five priority levels-High, Medium, Low, Urgent, and Critical. This can be implemented by a System Admin from your organization. Contact our Hippo Support Center. You can directly contact us by emailing support@hippocmms.com. Thank you! Mel M. ### 13. Hippo has helped us understand the need to track PM and breakdown info of our machines. **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Eptura Asset?** I like the notification and email settings that to remind the technicians of the work that needs to be done. I also liked the implementation plan and execution done by Hippo personnel. Not pushy but persistent. **What do you dislike about Eptura Asset?** I do not like some parts of the interface and the difficulty in finding where to put in a new machine or adding people as resources. **What problems is Eptura Asset solving and how is that benefiting you?** We have increased our machine up time by over 20%. Hippo has allowed us to maintain our machines just with simple notifications of when machines need to be serviced. It was a positive part of the TPM program that was implemented. **Official Response from Natasha Sidhu:** > Andrew, Glad to hear that you are pleased with Hippo implementation process and machine up time has improved. Feel free to reach out us if you ever need any help. Natasha ### 14. Hippo CMMS, our first maintenance software **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Eptura Asset?** We found the staff at Hippo to be very helpful when initially setting up the software. The training was excellent and the trainer was very knowledgeable about the software which made it an easier task when we didn't have any experience with a CMMS **What do you dislike about Eptura Asset?** At this point we are a year and a half into the use of Hippo and I can say we haven't found anything that I would say we don't like, **What problems is Eptura Asset solving and how is that benefiting you?** In the past we have always relied on paper files and human memory to use for maintenance records. It is so much easier to go back and look at the history of a particular machine center to track any issues that may be repeating and may require additional thought about how to prevent the reoccurrences. **Official Response from Natasha Sidhu:** > Tom, Thank you for the shout out to our Customer Success team. Please don't hesitate to get in touch if you have any questions at all. Natasha ### 15. Very Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Eptura Asset?** The ease for the requester and back end of work orders. **What do you dislike about Eptura Asset?** The fact that if you reject a request before you approve it, the requester gets NO notification and there is no record of the reject. **Recommendations to others considering Eptura Asset:** Take all the offered webex sessions. You will always learn something new. **What problems is Eptura Asset solving and how is that benefiting you?** Just the communication that the Hippo system provides with the email response to requester. It has helped with the amount of phone calls to the office. As I work for 3 dept. the benefits are that it stops so many time consuming interruptions. **Official Response from Natasha Sidhu:** > Andrea, Thank you for the constructive feedback. We recently released updated requester portal which sends out email notifications for rejected requests. Please feel free to reach out to us at support@hippocmms.com if you have any further questions. Natasha ### 16. Budget Friendly CMMS **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | Facilities Director, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** The affordable price, the awesome customer service, and the endless functions. **What do you dislike about Eptura Asset?** The onboard time (takes a lot of time and effort to set up, though I am sure that is the case with all CMMS's), and the customization could use some work. **Recommendations to others considering Eptura Asset:** Hippo CMMS is the best "bang for your buck" around. The setup period is extensive, but worth it in the long run. The customer service is great, and always quick to get back with you when you have a question. They provide everything we need in a work order system, and the ability to create PM's is awesome. They roll out updates (for free!) and are always looking to improve. I cannot recommend this product enough. **What problems is Eptura Asset solving and how is that benefiting you?** Going away from post-it notes and email, we have been able to streamline our maintenance team, and increase productivity. **Official Response:** > Hi Matthew, We are pleased to hear that you are leaving paper trails behind. Yes, there is some work involved in setting up a CMMS system, but it will definitely be worth it in the long run. Having the ability to run reports on equipment models, equipment, or locations is so beneficial. Thanks for taking a moment to provide us with your feedback. It is much appreciated. Mel M. ### 17. Easy to use and to get PM's, but would like better reports. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** The ease of adding, modifying, and tracking PM's. **What do you dislike about Eptura Asset?** Final reports. I would like to be able to make final reports that are customizable and be able to save or print them to give to clients. **What problems is Eptura Asset solving and how is that benefiting you?** PM tracking, we do not fully utilize the program and track inventory or such. **Official Response from Natasha Sidhu:** > Thank you for the constructive feedback. Enhancing reporting capabilities is on our priority list. Watch out for updates! Natasha ### 18. It's just ok. It works **Rating:** 3.5/5.0 stars **Reviewed by:** Jake T. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Eptura Asset?** It's fairly easy to set up users but the menu's are spread way out and it's easy to miss things **What do you dislike about Eptura Asset?** Support is terrible, they pretty much just say it's not our problem. **Recommendations to others considering Eptura Asset:** It's ok. Just ok. You might like it **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance uses it to log repairs **Official Response from Natasha Sidhu:** > Jake, We are sorry to hear that you didn't have good experience with Support team. Someone from our Customer Success team will connect with you shortly to help you with any issues that you might be experiencing. Natasha ### 19. Hippo CMMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** Cloud based, easy to get started. Web based client easy to deploy and for user to use on tablets **What do you dislike about Eptura Asset?** Sometimes cumbersome data entry, find a little difficulty in managing permissions between facility and enterprise at times. **What problems is Eptura Asset solving and how is that benefiting you?** Maintenance records and machine details are being recorded to build knowledge base **Official Response from Daniel Golub (MBA):** > Thank you for taking the time to leave us your feedback. We always look for ways to improve at Hippo. Please don't hesitate to contact us at support@hippocmms.com if you have any questions! Elisa ### 20. Easy and great support. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Eptura Asset?** Hippo is so easy to add equipment, build PM's, and get the reports you need. Also, the support desk is outstanding! Every time I have a problem or am not sure how to use a section of Hippo I get friendly help, Thanks to my Rep Mel Motoch, she is a great asset to the program and your team! **What do you dislike about Eptura Asset?** I would like to see a purchase order feature added so we can automatically get a PO to kick out when we reach the minimum parts on hand. **Recommendations to others considering Eptura Asset:** Get as much information uploaded from the beginning or you will be adding it one piece at a time. **What problems is Eptura Asset solving and how is that benefiting you?** We never had a documented PM system on hand. Hippo is allowing us to build the PM's where we need them and track the progress. **Official Response from Natasha Sidhu:** > David, Thank you for leaving us a great review. We are happy to hear that support team has always been there for you and Hippo is helping you keep track of all your PM's. PO feature is on development road map. If you have any further suggestions or questions, please reach out to us at support@hippocmms.com. Natasha S ### 21. Excellent Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Eptura Asset?** Hippo extended our introductory period to try and ensure that the people in charge of the on-site roll out were capable of performing the task. **What do you dislike about Eptura Asset?** The pricing structure seems a bit uncertain. When asking for a quote for a sister site they were unable to tell me exactly how the price is constructed (is it by sq. ft., no. of buildings, etc.) **Recommendations to others considering Eptura Asset:** Make sure your team is capable and has the time to implement the software. Half focus is not sufficient when starting out. **What problems is Eptura Asset solving and how is that benefiting you?** Streamlining maintenance and implementing preventative maintenance. Hippo focuses/reminds our maintenance department on the key tasks that need to be completed this week/month etc. to prevent downtime. ### 22. User friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Eptura Asset?** Nice and intuitive interface. Comprehensive information display **What do you dislike about Eptura Asset?** Slow loading and response. Requires access via web browser instead of app. Unable to use if there is no internet access. **What problems is Eptura Asset solving and how is that benefiting you?** Tracking of maintenance schedules **Official Response from Fabio Carvalho:** > Thank for your feedback! It's good to know Hippo is helping you to keep track of your scheduled work orders and that you're enjoying how user friendly it is. Our app is under development, so keep tuned for future releases. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com ### 23. Great Facility Management Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** As an Operations Manager, I find this to be a great accountability tool to my technician team and a great way to collaborate PM and Corrective maintenance work! **What do you dislike about Eptura Asset?** My only feedback would be make the calendar feature more user friendly as it can be a great tool in organizing your week/month. It would be great to have a user friendly print option! Other than that, great program. **What problems is Eptura Asset solving and how is that benefiting you?** PM and Corrective accountability. Setting timelines and email reminders is a great benefit! . **Official Response from Daniel Golub (MBA):** > Thank you for submitting a review! We are happy to hear that your experience with Hippo is going well. We are always looking for suggestions on how to improve the calendar dashboard. Feel free to send us a suggestion, or a question to support@hippocmms.com Elisa ### 24. Good for Maintenance & Facilities Team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Eptura Asset?** Work Order process makes it easy for our facilities team to see work orders and complete them in a timely manner. **What do you dislike about Eptura Asset?** I dislike that there is not an easy way to log room finishes (Design finishes) so that if we need to repair or repaint, we cant just click the room and see a log of all the finishes to make the repair. **What problems is Eptura Asset solving and how is that benefiting you?** Definite benefits are the ability for staff to communicate quickly with our busy facilities team. **Official Response from Natasha Sidhu:** > Thank you for the great feedback. I have passed on your suggestion to our development team. Don't hesitate to reach out to us if you have any questions at all. Natasha ### 25. The more you feed your hippo the better it will treat you. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Eptura Asset?** Ease of submissions for work orders by requesters. Tracking progress of work orders. Pulling history reports via locations. Having a single means of work order substitutions, with gathering information via fields required by the form. **What do you dislike about Eptura Asset?** No mobile app. And unable to input times for reoccurring tasks, or give time frames to auto generated items. Not currently able to have a work request span facilities. Not currently able to implement a "facilities scheduler" type of interface, have been told it is in the pipeline. **Recommendations to others considering Eptura Asset:** The more information, locations, vendors, equipment; you are able to put into the system the more useful the system will fit your needs. **What problems is Eptura Asset solving and how is that benefiting you?** Better able to manage how requests are submitted, and the information needed, by requiring fields to be filled. Better tracking of man hours, and submission history, via location or requester. Has drastically reduced the amount of word of mouth, work order requests. We have benefited by haveing better accountability of submitted requests, able to accomplish more work completed, by better planing and scheduling of repairs. As well as tracking history of repairs to specific equipment; and defining specific locations of repairs needed. **Official Response from Natasha Sidhu:** > Mike, Thank you for constructive feedback. We are glad to hear that Hippo continues to help your department with managing work orders and keeping track of man hours and maintenance history. We always look for ways to improve at Hippo CMMS and we appreciate all the great suggestions. I have passed on these suggestions to our development team. Natasha ### 26. User friendly CMMS **Rating:** 3.5/5.0 stars **Reviewed by:** Chris C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Eptura Asset?** The simplicity of the software. Anyone can sit down and learn this program quickly. **What do you dislike about Eptura Asset?** There are times when it seems like there is a lag in the system. **Recommendations to others considering Eptura Asset:** Hippo is a very easy and reliable program that helps manage the day to day parts of running a building. With Hippo we have been able to keep up with work orders and nothing has fallen through the cracks. **What problems is Eptura Asset solving and how is that benefiting you?** The ability to track work orders and keep on track is the largest benefit. **Official Response from Earl Mina:** > Chris, We really appreciate your feedback. We strive to develop a simple and easy to use CMMS, and we are happy to hear you are enjoying the simplicity of the software. Decreasing lag time and improving performance of our software is a priority for us here at Hippo. We are working hard on developing new updates to improve your experience with the software! Earl ### 27. It works really well for reporting issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** I like the ease of the interface. It used to be a disaster but the new version is WAY better **What do you dislike about Eptura Asset?** Nothing. It all works now. Before it was clunky. **What problems is Eptura Asset solving and how is that benefiting you?** Our custodial department uses it as help desk of sorts. **Official Response from Daniel Golub (MBA):** > Thank you for taking the time to leave us your feedback! Glad to hear that you are liking the new version. We always look for ways to improve here at Hippo. Feel free to contact us at support@hippocmms.com for any questions or suggestions! Elisa ### 28. Okay, there are somethings that could be better. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Eptura Asset?** There is the option to have multiple locations and user types. **What do you dislike about Eptura Asset?** There is no mobile application. I cannot setup preventative maintenance schedule based on the last service date. I do not like how I cannot run a maintenance history on a curtain time generated. I do not like I cannot run a report on the time I change not started to in progress to waiting on parts to invoicing to complete. It is only time of completion. **Recommendations to others considering Eptura Asset:** It does not have a mobile application. It only has a mobile site you can access on the internet on a mobile device. The mobile site looks completely different from the desktop site. **What problems is Eptura Asset solving and how is that benefiting you?** I do not have employees calling me. Work orders are more organized. **Official Response from Natasha Sidhu:** > Thank you for the constructive feedback. Please note that we can turn on Floating feature for PM's so that the next PM does not generate until the last one is completed. Setting up preventative maintenance based on last service date (Variable Schedule) is a great idea and I will definitely pass it on to our development team. Please note that Hippo Reports are based on Created Date and Closed Dates but we can run an extract to create a report for other status change dates. Please feel free to reach out to us at support@hippocmms.com so that we can help you set-up extracts. Natasha ### 29. Just getting started **Rating:** 3.5/5.0 stars **Reviewed by:** Jordon R. | Director, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Eptura Asset?** it's visual layout, and its straight forwardness **What do you dislike about Eptura Asset?** not necessarily enough built in fields to capture everything **What problems is Eptura Asset solving and how is that benefiting you?** asset documentation and preventative maintenance completion and tracking. being able to find out what assets are nearing end of life. **Official Response from Natasha Sidhu:** > Jordon, We are happy to hear that Hippo is helping you keep track of PM's and asset management. Please stay tuned for more customization capabilities. Natasha ### 30. Lodge Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Eptura Asset?** Time tracking and being able to know what our guys have completed and whats stil sitting out there. **What do you dislike about Eptura Asset?** Reporting and not being able to edit completed work orders **Recommendations to others considering Eptura Asset:** Make it easier to pull reports out for billing and make completed work so admin users can edit them. If one of our guys codes it to the wrong place we need to be able to recode it. Right now I have to review every work order so I can make sure its coded correctly. **What problems is Eptura Asset solving and how is that benefiting you?** Billing is way better **Official Response from Natasha Sidhu:** > Thank you for the constructive feedback. Happy to hear that Hippo is helping you keep track of labour hours and work orders. Ability to edit completed work orders is on the roadmap. Please stay tuned for updates. Natasha ### 31. Easy and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Victor R. | Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Eptura Asset?** Easy to use, add equipment, parts, we are building a new hospital so adding equipment is important to me **What do you dislike about Eptura Asset?** Would like to be able to customize reports **Recommendations to others considering Eptura Asset:** I highly recommend it, easy to use **What problems is Eptura Asset solving and how is that benefiting you?** Tracking costs, Tracking employees **Official Response from Daniel Golub (MBA):** > Thanks for your feedback Victor. The Hippo team is pumped that you are getting good value out of the software and your team is finding it easy to use. As for the reporting, we are working on some updates for next year that I am sure you will like. In the meantime, connect with our support staff and they should be able to help you create and save some valuable templates to use. Let us know if there is more we can do to help and make your user experience even better! Daniel ### 32. A solid platform for building maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Eptura Asset?** Hippo is easy to use regardless of someones computer abilities. It's also incredibly easy to customize for each property. We've been able to create a single "to do" list by using Hippo and can tie all of the work we do to specific areas of our buildings or specific pieces of equipment. When running reports in Hippo, we're able to quickly see where we spend most of our time or what pieces of equipment have been problematic for us. The inventory part of Hippo also allows us to ensure we don't run out of frequently used items. We even get automated reminders when stock runs low. One year into using the program, I inquired about adding three more properties. This was done easily and quickly by the Hippo Team and I can now keep track of four properties from a single platform. Anytime I have had any issues or questions, I have always gotten an immediate response from a real person - no automated responses here. **What do you dislike about Eptura Asset?** It's a bit clunky to use on cell phones. A designated APP would make this much easier. **What problems is Eptura Asset solving and how is that benefiting you?** Scheduling preventative maintenance has been the biggest benefit to us. Also, the ability to submit and track work orders is key to make sure work is getting done on time. We also had some difficulties keeping track of contracts and inspection documents. Hippo has the ability to upload all of these documents to a cloud and becomes accessible from any computer and has reminders for when contracts are due to expire. **Official Response from Natasha Sidhu:** > Thank you for leaving us a great review. We are happy to hear that you are getting great value out of the software and Hippo is keeping all your maintenance needs in check. Hippo app is on roadmap, please stay tuned for further updates. ### 33. Great way to amalgamate and organise your PM. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Eptura Asset?** User interface is very straightforward. Web based so no software to worry about and allows for mobile access. Great training and on-boarding staff. **What do you dislike about Eptura Asset?** Mobile access can be slow at times. **What problems is Eptura Asset solving and how is that benefiting you?** Implementing and tracking PMs. **Official Response from Daniel Golub (MBA):** > Thank you for the awesome review! Happy to hear that you had a good experience with our on-boarding team and that Hippo has improved your preventative maintenance operations. We are working on improving the performance on all the grids including mobile. If you have a question or a suggestion, please contact us at support@hippocmms.com Elisa ### 34. Ease of Use and Update **Rating:** 3.5/5.0 stars **Reviewed by:** Samantha D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** I love the ease of using the software. it is very easy to update the calls The fact that time worked, material used can be assigned to each equipment and historical data and repairs are easily found **What do you dislike about Eptura Asset?** I cannot say there is nothing I dislike about the software **Recommendations to others considering Eptura Asset:** it is very good to use, no matter the size of the bussiness. it helps with tracking historic cost for activities, assist with budgetting. very good for communicationg with the users. **What problems is Eptura Asset solving and how is that benefiting you?** this is solving of communication to our internal customers, the way how it stores historic activities on equipment and the building. this software has helped us in properly managing our cost. our department internal ratings have increased since the implementation of this software. **Official Response:** > Hi Samantha, What nice feedback! We are glad that you find Hippo user friendly and that communication among your organization has improved. We look forward to working with you even further to help your CMMS needs. Mel M. ### 35. Excellent CMMS System that my biotechnology company adapted, with no intentions of changing. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Eptura Asset?** I like how easy Hippo is to submit work orders and check on PM's for our lab. Changing work orders to in progress and writing notes for the next technician is one of the greatest benefits since implementation. **What do you dislike about Eptura Asset?** I wish there was a way to compare work orders, PM', and assets to make graphs that could show reliability and other key parameters of the equipment. **Recommendations to others considering Eptura Asset:** If you want more data manipulation of your assets, Hippo currently can't do this. However, if you want a cheap solution that is very user friendly and simple, this is the best product I have seen in the CMMS software world. **What problems is Eptura Asset solving and how is that benefiting you?** Hippo has really solved our work order and preventative maintenance management system. **Official Response from Earl Mina:** > Thank you for the wonderful review! Hippo strives to be an simple and easy to use CMMS and we are happy to hear that you have found it easy to submit work orders and track PMs. We'd love to hear more about your ideas on improving the software! Feel free to contact us at support@hippocmms.com. Earl ### 36. Not great **Rating:** 0.5/5.0 stars **Reviewed by:** Ben M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Eptura Asset?** Calendar view, but it currently is not working. **What do you dislike about Eptura Asset?** • Calendar view is not working. • Software locks up frequently • No easy way to report on work completed. • Can’t easily add new properties or remove properties. • No way to add building or site plans for reference. • We are having trouble adding equipment. **Recommendations to others considering Eptura Asset:** Look for another product **What problems is Eptura Asset solving and how is that benefiting you?** Currently not much value because it is hard to use and difficult to make changes. **Official Response from Natasha Sidhu:** > Ben, We are sorry to hear that you have been experiencing issues with the system. We have recently made many updates in the system to improve user experience. If you are still running into any issues, please reach out to us at support@hippocmms.com Natasha ### 37. Mobile Capabilities,Efficient Operations and Asset Awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Eptura Asset?** "It's the one tool that i use which enables me to drive productivity, efficiency and really have a grasp on the maintenance work. It really helps link some of my goals, objective and metrics in a meaningful way that I can report on." **What do you dislike about Eptura Asset?** If I am being completely honest at this point in time I haven't really found anything I dislike about Hippo So far everything I've needed it to do it has done.The only thing is at times the system seems too slow. **Recommendations to others considering Eptura Asset:** I have people calling me to know more about Hippo. I strongly recommend this product to any one looking to take their maintenance to the next level. **What problems is Eptura Asset solving and how is that benefiting you?** Streamlining the way we manage work orders, control our processes and gain real-time access to critical reporting metrics.Knowing our operations inside and out. See what's coming with detailed asset data. Identify problems and prescribe solutions. **Official Response from Natasha Sidhu:** > We appreciate the amazing feedback! We have recently made updates in the system to improve performance. Please don't hesitate to contact us at support@hippocmms.com if you run into any issues at all. Natasha ### 38. Hippo CMMS is really user friendly, easy to use. Great tools for building maintenance. **Rating:** 5.0/5.0 stars **Reviewed by:** Vojtech O. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Eptura Asset?** Hippo CMMS is user friendly. Easy and really powerful tools for building maintenance. Keep things sample is the key word. Plot location is great. Great technical support. Training videos for new users access all the time is really great high standard. Really detail manual available for all function and features and it's easy to access. Mobile and iPad version is great feature. **What do you dislike about Eptura Asset?** Size of IDTags is one 100kb is not ideal. It's to small for comfortable use. Sometimes a bit slow due to web platform, but nothing crazy. **Recommendations to others considering Eptura Asset:** Fully recommend. **What problems is Eptura Asset solving and how is that benefiting you?** Keep maintenance of our buildings in one system and really sample. Maintenance log track, preventative maintenance. QR codes. **Official Response from Natasha Sidhu:** > Vojtech, Thank you for the awesome feedback. We have increased the size limit on Equipment ID tags, so you should be able to upload bigger files now. Don't hesitate to reach out to us if you have any other questions or suggestions. Thanks, ### 39. HippoCMMS - A great help to a growing company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Eptura Asset?** Very easy to start a rudimentary system and begin completing scheduled and unscheduled work. **What do you dislike about Eptura Asset?** The interface between enterprise and facility when you are only using one facility. **Recommendations to others considering Eptura Asset:** Make a good hierarchy of your equipment and collect all your data before onboarding and you will have a good system to use in a matter of days. **What problems is Eptura Asset solving and how is that benefiting you?** We are just starting to track cost and inventory for our planned maintenance activities. It helps with ordering and makes accounting happier. **Official Response from Natasha Sidhu:** > Thank you for the positive feedback. Happy to hear that you find Hippo user friendly and it is helping you keep track of all your maintenance costs. Please note that you can set your facility as the default view if you just have 1 facility. Please feel free to reach out to us at support@hippocmms.com if you have any further questions. Natasha ### 40. Hippo CMMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** Hippo CMMS was easy, very user friendly. I was able to manage the maintenance of over 1000 pieces of equipment with ease. **What do you dislike about Eptura Asset?** Reports sometimes took some tweaking to get what I needed but that was mostly my learning curve. **Recommendations to others considering Eptura Asset:** Take your time and learn the system, it is easy but when you are first starting out it can be daunting. It took us about a month to get all the equipment in correctly and plot the points on the map. Once that was done it was smooth sailing **What problems is Eptura Asset solving and how is that benefiting you?** We were a sub-contract with a company that had the Government contract that demanded maintenance reports on a moments notice. I was able to have the reports quickly and accurately ### 41. Hippo is useful. **Rating:** 4.5/5.0 stars **Reviewed by:** Ferdinand S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about Eptura Asset?** Hippo is useful for maintenance tracking work orders. This system help us in giving and assigning jobs to our staff. **What do you dislike about Eptura Asset?** Need to be more user friendly. Should be able to print out reports, open or pending. The graph representation needs to be more easy to understand for user. **Recommendations to others considering Eptura Asset:** Useful in tracking work orders. **What problems is Eptura Asset solving and how is that benefiting you?** We were able to list down all work orders in our property. We were able to keep eyes on pending jobs, who did the job for review. **Official Response from Natasha Sidhu:** > Thank you for the feedback. We are happy to hear that Hippo is helping you keep track of maintenance history. Most of our users find Hippo really user friendly. Why don't we set up additional training for your team to find easier ways to navigate the software. Please reach out to our training team at support@hippocmms.com so that we can get this going. Please note that we can generate and print reports at Enterprise as well as Facility level for specific work order statuses. Please don't hesitate to reach out to us if you have any questions on reporting feature of the software. Natasha ### 42. Love the scalability of Hippo CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Eptura Asset?** We started with 3 locations and scaled to 40 and Hippo has been able to keep up with our growth. **What do you dislike about Eptura Asset?** Doesn't have the capability for capital project planning and tracking. **Recommendations to others considering Eptura Asset:** Hippo is an easy to use CMMS platform, and continues to improve in quality. Customer service is very responsive. If you are looking for product that is easy for the end user then Hippo fits the bill. Improvements are needed in the area of capital planning for users managing many assets. **What problems is Eptura Asset solving and how is that benefiting you?** Able to communicate work needs across our multiple locations through a single platform. Hippo has given me the ability to communicate and track the progress of work activities at every location. **Official Response from Earl Mina:** > Hi Kenneth, Thank you for submitting the kind review. We are very happy to hear that you have found success implementing Hippo CMMS across 40 locations. While capital project planning and tracking is not a main feature within the system, we do appreciate the feedback and our custom support team looks forward to receiving suggestions on ways we can continually improve Hippo CMMS. Thank you Earl ### 43. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Eptura Asset?** The ease of the use for user. The Mobile users. The P.M fields. **What do you dislike about Eptura Asset?** I wish we could get barcodes field fir the ve **What problems is Eptura Asset solving and how is that benefiting you?** The P.M program **Official Response from Fabio Carvalho:** > Thank you for your review! We are glad Hippo is helping you to take keep track of your preventive maintenance. If you would like to know more about how to take advantage of our barcode features, please let me know. We could schedule a complimentary online meeting to assist you. Don't forget we offer lifetime technical support, so please don't hesitate to contact us if you have any questions. Warm regards, Fabio Carvalho Customer Success Adviser ### 44. Hippo covers most of our needs and we are pretty satisfied with the software solution they provide. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Eptura Asset?** Work Order management. I also like the fact they offer bar coding. We plan to get set up with this in the very near future. **What do you dislike about Eptura Asset?** It is somewhat old fashioned in some screens and not as "smart" as we would hope for. There are some limitations in the software. We would love to have some features be made possible such as Project Management that is separate from simply daily operations work orders. The area where you add Equipment could be more user friendly. It would be helpful to have less categories under and Facility Admin and instead condensing them so that you dont have to keep switching in and out of categories in order to enter equipment or parts. The reports section is good, however, when we are asked for printed reports, it is not easy to read for someone outside the department and it is lacking titles so you dont even know what the report is measuring. Again, somewhat outdated in the format. **What problems is Eptura Asset solving and how is that benefiting you?** We are able to track daily operations with work orders containing hours, specific locations with more precise reports. We now have a way to track labor more efficiently as well. **Official Response from Earl Mina:** > Thank you for the positive review! Bar coding is a popular feature within Hippo CMMS that will improve work order flow and equipment management. While Hippo CMMS is well known as a simple and easy to use CMMS, we are always looking for feedback on ways to improve the software. Your feedback regarding new features and areas to improve is valuable and we will look at enhancing the software to improve the experience for all! Earl ### 45. Hippo works well for us. **Rating:** 4.0/5.0 stars **Reviewed by:** Dan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2018 **What do you like best about Eptura Asset?** We have 5 different companies in 5 different cities in the USA and Canada. Most run similar equipment. Hippo let's me create a maintenance template and use the same template for the same machines in different cities. **What do you dislike about Eptura Asset?** Silverlight...but fixed now with version 6.0 **What problems is Eptura Asset solving and how is that benefiting you?** Some of our facilities are 7days 365 a year and we need to be able to schedule the maintenance to suit. Other facilities are 6days and hippo give us the flexibility to schedule them as well **Official Response from Natasha Sidhu:** > Dan, Thank you for the amazing feedback. Glad to hear that you find Hippo flexible and it has made maintenance procedures consistent for all facilities. Please don't hesitate to contact us if you need support. Natasha ### 46. Our service department is finally on target! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Eptura Asset?** The ability to track and maintain the condition of all of our equipment. Preventative maintenance is the key to surviving with heavy equipment, and with HIPPO we are able to keep all our gear up and running. **What do you dislike about Eptura Asset?** It would be nice if the system could integrate with our fleet tracking software. **Recommendations to others considering Eptura Asset:** If you are looking for an affordable tool for equipment maintenance then Hippo is that tool. **What problems is Eptura Asset solving and how is that benefiting you?** We are solving the issues of inventory control, preventative maintenance, and accountability of repairs. By implementing this software we have seen an increase in equipment uptime, a practical inventory supply and the ability to better schedule our mechanics time. **Official Response from Natasha Sidhu:** > Jeff, Thank you the great feedback. Glad to hear that Hippo is helping you keep track of your preventative maintenance work orders and inventory control. I will definitely pass on your suggestion to our development team. Please feel free to reach out to us at support@hippocmms.com if you have any further questions or suggestions. Natasha ### 47. Surprised by how easy Hippo is to use **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2018 **What do you like best about Eptura Asset?** Easy to use, but with endless options. Won over our PM Engineers. **What do you dislike about Eptura Asset?** Having to save constantly, no auto save function **What problems is Eptura Asset solving and how is that benefiting you?** Keeping up with PM Work, tracking work performed by asset as well as historical cost by asset. **Official Response from Natasha Sidhu:** > Charlie, Thank you for the wonderful feedback. We are happy to hear that your are pleased with all the features of Hippo. I will definitely pass on your suggestion to our development team. Natasha ### 48. Set up has been easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Sr. Maintenance Supervisor , Glass, Ceramics & Concrete, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Eptura Asset?** Function of the software has a easy learning curve. **What do you dislike about Eptura Asset?** Some features are not customizable by the end user. **What problems is Eptura Asset solving and how is that benefiting you?** Inventory and tracking machine expense along with downtime. **Official Response from Daniel Golub (MBA):** > Hello Robert, thank you for the review! We are happy to hear that you have found it easy to learn the software. We'd love to hear more about your ideas on improving the software! Feel free to contact us at support@hippocmms.com. Elisa ### 49. Straight Forward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Eptura Asset?** I chose Hippo after researching many other CMMS programs. I was drawn to the ease of use, straight forward workflow. The look and feel is simple and bold. It works both on the computer as well as a iPad. Clean simple interface is important to me. I needed our team to "buy in" to a maintenance program. They did this very quickly with very little push back,. Sometime change is not easy. HIPPO has become our go to word. If you have a problem, put it in Hippo. **What do you dislike about Eptura Asset?** Cannot add or edit the status the titles in the status column. Would like to change many of these that are particular to our company, industry. We have developed work around which required a cheat sheet. This actually means this..... **Recommendations to others considering Eptura Asset:** Please customize the titles in the status column. We have so many status's that we could use than the ones provided. This was not explained or discovered until we stated using this program. **What problems is Eptura Asset solving and how is that benefiting you?** We provide maintenance support to 32 facilities in 3 states. This has allowed us to be more efficient when scheduling PM's, easier to track staff and most importantly track expenses, receipts and final cost report per project. Overall cost for Hippo worked in our budget, could have spent much more money for not many more. features. This has also provided one place for historical records per facility and can cross reference projects with the reporting feature. **Official Response from Natasha Sidhu:** > Thank you for the amazing feedback. Great to hear that you find Hippo user friendly and it is helping you keep track of all your maintenance history and maintenance costs. We are working on developing new features so that you can customize fields as required. Please feel free to reach out to us at support@hippocmms.com if you have any further suggestions. We would love to hear from you. Natasha ### 50. Hippo is ok but very cumbersome to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Eptura Asset?** It has very goog tracking abilities, and reporting sections. It is easy for users to put in work orders and notification works well when a work order is in progress . The equipment logging is great, you can track and log every aspect of equipment , from beginning to current status. You can see all the work completed on equipment and the person doing the work. and pictures of the equipment and asset tags. The users are able to pick from a drop down menu to list exactly the equipment in needing repair. The PM module is very helpful to tie PM's to the right equipment individually and in a group. **What do you dislike about Eptura Asset?** You can't delete duplicate work orders, and the equipment section is cumbersome to use.But the facilities section where the equipment and and plotting is, it requires to redundancy. There is not any real understanding of why the information is needed by hippo program. you fill out the line item and then you have associate other areas to that line item and it does not associate with the line item that is being input. **Recommendations to others considering Eptura Asset:** Allow a lot of time to set up and train users **What problems is Eptura Asset solving and how is that benefiting you?** work order reporting and tracking ## Eptura Asset Discussions - [How do you keep track of parts that have been ordered?](https://www.g2.com/discussions/24569-how-do-you-keep-track-of-parts-that-have-been-ordered) - 3 comments, 1 upvote - [How long has Hippo been in business?](https://www.g2.com/discussions/about-the-company) - 1 comment, 1 upvote - [What does technical support entail?](https://www.g2.com/discussions/technical-support-609b6df8-7b16-43fd-b3a3-c64bc91c580b) - 1 comment, 1 upvote - [Where is our data stored and managed? What happens to it if we decide to cancel?](https://www.g2.com/discussions/data-and-security) - 1 comment, 1 upvote - [Users / seats ?](https://www.g2.com/discussions/users-seats) - 1 comment, 1 upvote - [View Eptura Asset pricing details and edition comparison](https://www.g2.com/products/eptura-asset/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A36%3A13+-0500&secure%5Bsession_id%5D=bcfc8c99-ee98-4fd8-8d36-d450681f015f&secure%5Btoken%5D=82615e5f7a4050ce118268a68c7c865821376efa5529a075dc912a96d410d2b6&format=llm_user) ## Eptura Asset Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking - Alerts/Notifications **Monitoring** - Use - Reliability - Risk - Alerts/Notifications **Asset Definition** - Asset Register - Relationships - Costs - Types **Condition Monitoring** - Predictive Inspection - Monitoring - Condition-Based Maintenance - Asset Types - IoT Monitoring - Asset Tracking - Predictive Maintenance - Equipment Maintenance - Preventive Maintenance **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking - Funding Source Tracking - Inventory Tracking - IT Asset Tracking - Returns Tracking - Equipment Tracking - Check-in/Check-out - Delivery Tracking - Mobile Time Tracking - Fuel Tracking - Vehicle Tracking - Status Tracking - Multi-Location **Analytics** - Dashboards - Performance - Forecasting - Activity Dashboard **Asset Tracking** - Location - Status - History - Multi-Location - KPI Monitoring **Detection & Identification** - Failure Detection - Source Identification - Proactive Alerts **Inventory** - Locations - Spare Parts - Valuation **Analysis & Insights** - Root Cause - Recommendations - Systemic Risks **Agentic AI - Asset Performance Management** - Proactive Assistance - Decision Making **Additional Functionality** - Access Controls/Permissions - Cost Tracking - Resource Management - Compliance Tracking - KPI Monitoring - Performance Metrics - Document Management - Business Process Control - Collaboration Tools - Loss Tracking - Maintenance Scheduling - Downtime Tracking - Generative AI - Barcode/Ticket Scanning - Mobile Access - AI Copilot - Benchmarking - Real-Time Monitoring - Productivity Analysis - Real-Time Analytics - Work Order Management - Asset Lifecycle Management - Root Cause Analysis - Third-Party Integrations - Historical Trend Analysis - Customizable Reports - Workflow Management - Manufacturing Inventory Management - Data Capture and Transfer - Traceability - Data Import/Export - Status Tracking - Quality Management - Data Visualization - Utilization Reporting - API **Additional Functionality** - Compliance Management - Work Order Management - AI Copilot - Third-Party Integrations - Reminders - Activity Dashboard - Document Management - Inventory Management - Monitoring - Reporting & Statistics - Asset Assignment - Asset Kitting - Audit Management - Barcoding/RFID - Mobile Access - Digital Signature - User Management - Shipping Management - Asset Lifecycle Management - QR Codes - Reservations Management - Maintenance Management - Customizable Fields - Billing & Provisioning - Reporting/Analytics - Customizable Reports - GPS - Software License Management - Audit Trail - Tagging - Search/Filter - Historical Reporting - Contract/License Management - Customizable Forms - Purchase Order Management - Data Import/Export - Disposal Management - Generative AI - Maintenance Scheduling - Complaint Monitoring - Fixed Asset Management - Calendar Management - API - Workflow Management - Depreciation Management - Dispatch Management - Territory Management - Routing - Performance Metrics - Order Management - Route Optimization - Geolocation - Driver Management - Scheduling - Real-Time Updates - Real-Time Monitoring - Geofencing - Real-Time Notifications - Transportation Management - GIS Integration - Geographic Maps - Real-Time Reporting - Employee Management - AI/Machine Learning **Depreciation** - Methods - Asset Value **Additional Functionality** - Cost Tracking - Compliance Management - Work Order Management - Barcode/Ticket Scanning - Contract/License Management - Vendor Management - Task Scheduling - Mobile Access - Generative AI - Inspection Management - Customizable Fields - Scheduling - Customizable Forms - Maintenance Scheduling - Audit Trail - Access Controls/Permissions - Data Import/Export - Reporting & Statistics - Reminders - Calendar Management - API - Fixed Asset Management - Purchase Order Management - Job Management - Document Management - Alerts/Notifications - Inventory Management - Workflow Management - Multi-Location - Third-Party Integrations - Equipment Tracking - Customizable Reports - Asset Lifecycle Management - AI Copilot - Task Management - Activity Dashboard **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications - Asset Tracking - Inventory Tracking - Location Tracking - Status Tracking - Cost Tracking - Asset Planning - IT Asset Tracking - Activity Tracking - Warranty Tracking - Equipment Tracking **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Activity Dashboard - Performance - Budgeting/Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards - Task Management - Equipment Maintenance - Predictive Maintenance - Document Management - Inspection Management - Compliance Management - Technician Management - Asset Lifecycle Management - Calibration Management - Calendar Management - Inventory Management - Key & Lock Management - Safety Management - Job Management - Audit Management - Customizable Reports - For Mechanical Equipment - Fixed Asset Management - Dispatch Management - Purchase Order Management - Contact Management - Workflow Management - Purchase Order Management - Historical Reporting **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Mobile Field Access - Facility Asset Management - Task Management - Equipment Maintenance - Preventive Maintenance - Audit Management - Service Request Management - Asset Lifecycle Management - Parts Management - Visitor Management - Inspection Management - Workflow Management - Communication Management - Work Order Management - Equipment Management - Compliance Management - Space Management - Incident Management - Contract/License Management - Maintenance Management - Materials Management - Invoice Management - Fixed Asset Management - Document Management - Activity Dashboard - Historical Reporting - Calendar Management **Integration** - CAD & PLM - Asset Accounting **Additional Functionality** - Monitoring - Barcode/Ticket Scanning - Audit Trail - Scheduling - Billing & Invoicing - Facility Scheduling - Inventory Tracking - Automated Scheduling - AI Copilot - Reporting & Statistics - Mobile Access - Alerts/Notifications - Cost Tracking - Generative AI - Maintenance Scheduling - Real-Time Data - Task Scheduling - API - Barcoding/RFID - Service History - Equipment Tracking - Third-Party Integrations - Asset Tracking - Document Storage - Multi-Location - GPS - Reminders - Customer Database - Customizable Forms - Customizable Fields - Warranty Tracking - Reporting/Analytics - Activity Tracking - Access Controls/Permissions - Data Import/Export - Inventory Control - Real-Time Notifications - Budgeting/Forecasting - AI Summarization - Chatbot - Resource Allocation - Downtime Tracking - Workflow Automation **Additional Functionality** - Customizable Forms - Checklists - Real-Time Data - Activity Tracking - Real-Time Notifications - Facility Scheduling - Status Tracking - API - Generative AI - Inventory Control - AI Copilot - Maintenance Scheduling - For Schools - Alerts/Notifications - Multi-Location - Access Controls/Permissions - Customizable Reports - Commercial Properties - Residential Properties - Data Import/Export - Audit Trail - Third-Party Integrations - Corrective and Preventive Actions (CAPA) - Reporting/Analytics - Billing & Invoicing **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration - Third-Party Integrations **Additional Functionality** - Workflow Management - Task Scheduling - AI/Machine Learning - Preventive Maintenance - Reporting & Statistics - Predictive Maintenance - Facility Management - Historical Reporting - Equipment Management - IT Asset Management - Mobile Access - Asset Lifecycle Management - Inspection Management - Work Order Management - Barcode/Ticket Scanning - Software License Management - Maintenance Scheduling - Purchase Order Management - Document Management - Asset Categorization - Maintenance Management - Compliance Management - Generative AI - Audit Management - IoT Device Management - Energy Management - AI Copilot - Fixed Asset Management - Parts Management - Utilization Reporting - Inventory Management - Real-Time Data - Data Import/Export - Alerts/Notifications - Depreciation Management - Contract/License Management - Task Management - Audit Trail - Customizable Reports - Disposal Management - Customizable Fields - Barcoding/RFID - Equipment Maintenance ## Top Eptura Asset Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,538 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (684 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,096 reviews)