I have been using Epicor Kinetic in a cloud environment for 5 years now and there have been a few developments to the software that are worth noting. As most software vendors, Epicor has been embracing AI to help with the efficiencies of repetitive tasks, data analysis and beyond. You can now use their Prism AI to help control your RFQ process or compare imported documents or help design your customizations in Application Studio. Review collected by and hosted on G2.com.

I would like them to release a payroll solution for the Canadian market and also help out the clients that have very complex quoting situations. Review collected by and hosted on G2.com.

Intuitive User Interface and efficiency in navigating the software makes for smooth workflow. The built in Help features are used by almost all our users which increases user knowledge and efficiency. The ability to export data quickly allows for deeper analysis when needed. Review collected by and hosted on G2.com.

I dislike having to wait for all records to load on landing pages or having to manually load all records. It was hard to know what module was the right fit for us when determining our initial implementation SOW. Review collected by and hosted on G2.com.

I like Kinetic for its ability to make jobs and parts move through the system faster and eliminate manual work. I really appreciate the ability to add additional features and customize as you grow, which is beneficial as our company evolves. Initially, we didn't need certain features, but as we expanded, we've been able to add components like forecasting, MRP, PO suggestions, and inventory management, which fit our company better. Review collected by and hosted on G2.com.

It's hard to answer this question. The company is not using Kinetic the way I think it should be used. We are still having our process engineers create BOM and BOO. Also, our engineers do not use Kinetic. Our drawings are outside of the system, and we have not implemented the full use of MRP. Inventory management, MRP, RFQ, and MOM could benefit from improvement or proper implementation. According to my colleagues, the buy-in from the team was the hardest part of the setup, and we are still struggling with this part. Review collected by and hosted on G2.com.

I really like how Kinetic is a great improvement from our old system for operating our manufacturing business. It provides visibility for planning and purchasing, as well as capacity and load for the shop. The interface is easy to train new employees on, which is very helpful. I also enjoy the streamlined part visibility and demand it offers. The time phase feature shows all the demand and need to cover customer orders, maintain minimums, and have safety stock. Review collected by and hosted on G2.com.

We are having difficulty with doing both make to stock and make direct in the system, as well as issues with purchase order suggestions on products with expiration dates when we will use it up before the expiration date. It's hard for the employees to adapt to since we went from paper to computer interface. Review collected by and hosted on G2.com.

The landing pages make is super easy to search for things based on way more criteria than was available in classic without creating a BAQ search. It is 1000 times faster in the webview than classic ever was. Review collected by and hosted on G2.com.

I have noticed that on some screens the number of clicks to get a task done has actually increased. My users will surely complain about this. Review collected by and hosted on G2.com.

Kinetic has an excellent UI/UX overall, very similar to a webpage or MS product. The amount of integrations that are covered via API's, etc. are more than adequate and Epicor continues to work with other providers to incorporate them into their portfolio. The focus of late has been the integration of AI into their products. While we are subscribed to Prism for AI, we have not had the chance to utilize this just as of yet. Support/onboarding can be somewhat questionable at times, and you have to take initiative at times to fight for what your organization needs. Pricing I would say is on-par with most other products for what you get. With regards to performance, since moving to the Cloud interface we have been up 99% of the time with really only one issue. Review collected by and hosted on G2.com.

At times, I have become frustrated with slow support and also the lack of investment from our CAM and a perceived disconnect between sales, licensing, and support. Review collected by and hosted on G2.com.

I like how Kinetic makes purchasing much easier for day-to-day usage. I also appreciate the ease of use for daily activities. I value the purchasing module, as it aligns with my function. It's great for report viewing, PO issuing, and the ease of lookup when searching for pest information. Review collected by and hosted on G2.com.

Things that I find that could be more useful would be there seems to be error messages on orders being updated by somebody else when there has been no update done on a PO is one of the things I think could be updated. The initial setup was a little bit complicated. That was due to our management not taking Epicor support help in the process. Review collected by and hosted on G2.com.

I like Kinetic because it greatly assists in the production process and offers seamless data processing. The configurator and the ability to customize things using the Application Studio, BPM, and BAQ is something I really appreciate. We can make small dashboard changes ourselves without needing to raise a ticket, which is very convenient. Kinetic's all-in-one functionality and the improvement in the manufacturing process are also significant benefits that made us switch from Acumatica. Review collected by and hosted on G2.com.

It needs to give shipping estimates in quote and better interface. I want a user interface that searches parts without clicking many times. Also, the initial setup wasn't that easy. Review collected by and hosted on G2.com.

I really find the BOM system in Kinetic to be very good. I appreciate the system's flexibility, especially important for us as a manufacturer with various ways to produce goods. Additionally, I like the ability to customize the UI and set business rules through BPMs, which adds to its effectiveness and utility. Review collected by and hosted on G2.com.

Kinetic has undergone some major changes over the recent years, like retiring the Classic UI and planning to retire On Premise by 2028 to be cloud-only. This presents migration challenges for existing customers. I wish they would reverse the decision to go cloud-only since some of us prefer to be on premise. Also, the initial setup requires a lot of training. Recommend working with skilled consultants or the Epicor technical team. Review collected by and hosted on G2.com.

I like that Kinetic is fully customizable. I also appreciate the opportunity to create dashboards and perform mass audits. As a custom manufacturer with hundreds of jobs and parts that differ daily, the optionality to match custom requests with custom responses is valuable to me. Review collected by and hosted on G2.com.

Kinetic glitches a lot and is not equipped with the basics without an upgrade. Many options regarding resources are required and unable to change. There is no way to relate subassemblies on a job, only resources. The initial setup was difficult due to it being the first master system. Review collected by and hosted on G2.com.