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# EpiAnalytics Conversational AI vs Medallia Customer Experience Comparison - What are their main differences?

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EpiAnalyticsMedallia Customer Experience[+ Add Product](#)

Reviews

**EpiAnalytics Conversational AI** [

3.6/5(4)

](https://www.g2.com/products/epianalytics-conversational-ai/reviews#reviews)

**Medallia Customer Experience** [

4.5/5(211)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

Pricing

**EpiAnalytics Conversational AI**
No pricing available

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**Pricing Insights**
from reviews

Time to Implement

**EpiAnalytics Conversational AI**
Not enough reviews yet

**Medallia Customer Experience**
5 months

Based on 18 responses

Return on Investment

**EpiAnalytics Conversational AI**
Not enough reviews yet

**Medallia Customer Experience**
19 months

Based on 14 responses

Perceived Cost

**EpiAnalytics Conversational AI**
Not enough reviews yet

**Medallia Customer Experience**
$$$$$

Average Discount

**EpiAnalytics Conversational AI**
Not enough reviews yet

**Medallia Customer Experience**
10%

 ![EpiAnalytics Conversational AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_613a864d1d56de1c07273cce4c0ff1ea/epianalytics-conversational-ai.gif "EpiAnalytics Conversational AI")

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

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Pros & Cons

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**
[
Feedback Management (17)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Helpful (16)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[
Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[
Limitations (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews)

Integrations

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

Screenshots

**EpiAnalytics Conversational AI**
 ![EpiAnalytics Conversational AI screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/31096/EpiAnalytics_screenshot1.png)

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

Ratings

Meets Requirements

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

8.7

8.7154

Ease of Use

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

8.6

8.6164

Ease of Setup

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

7.4

7.4119

Ease of Admin

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

7.7

7.786

Quality of Support

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

8.6

8.6137

Has the product been a good partner in doing business?

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

8.7

8.790

Product Direction (% positive)

**EpiAnalytics Conversational AI**
Not enough data

**Medallia Customer Experience**

9.5

9.5148

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

8.1

75

Analytics

Net Promoter Score (NPS)

Not enough data

9.4(won by default)

57

Customer Satisfaction (CSAT) Score

Not enough data

9.2(won by default)

55

Customer Effort Score (CES)

Not enough data

8.7(won by default)

49

Gamification

Not enough data

6.1(won by default)

44

Customization

Stakeholder Management

Not enough data

8.6(won by default)

53

Multilanguage Support

Not enough data

7.9(won by default)

46

Multiple Branding Support

Not enough data

8.6(won by default)

45

Vertical-specific Solutions

Not enough data

8.3(won by default)

45

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.5(won by default)

25

AI Text Summarization

Not enough data

6.5(won by default)

25

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

Not enough data

8.7(won by default)

9

Proactive Assistance

Not enough data

8.3(won by default)

5

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

8.1

59

Feedback Management

Tagging

Not enough data

8.3(won by default)

44

Segmentation

Not enough data

8.4(won by default)

42

Custom Reports and Dashboards

Not enough data

8.4(won by default)

50

Feedback Analysis

Thematic Analysis

Not enough data

8.1(won by default)

48

Sentiment Analysis

Not enough data

8.4(won by default)

50

NPS/CSAT Scoring

Not enough data

9.3(won by default)

50

Feedback Sources

Online Reviews

Not enough data

8.3(won by default)

38

Surveys

Not enough data

9.2(won by default)

48

Social Media

Not enough data

7.2(won by default)

35

Customer Service Channels

Not enough data

8.2(won by default)

38

Generative AI

AI Text Generation

Not enough data

6.7(won by default)

22

AI Text Summarization

Not enough data

6.5(won by default)

24

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![EpiAnalytics Conversational AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_613a864d1d56de1c07273cce4c0ff1ea/epianalytics-conversational-ai.gif "EpiAnalytics Conversational AI")](https://www.g2.com/products/epianalytics-conversational-ai/reviews)

EpiAnalytics Conversational AI

Small-Business(50 or fewer emp.)

25.0%

Mid-Market(51-1000 emp.)

25.0%

Enterprise(\> 1000 emp.)

50.0%

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

68.6%

Small-Business

(50 or fewer emp.)

25.0%

9.8%

Mid-Market

(51-1000 emp.)

25.0%

21.6%

Enterprise

(\> 1000 emp.)

50.0%

68.6%

Reviewers' Industry

[![EpiAnalytics Conversational AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_613a864d1d56de1c07273cce4c0ff1ea/epianalytics-conversational-ai.gif "EpiAnalytics Conversational AI")](https://www.g2.com/products/epianalytics-conversational-ai/reviews)
EpiAnalytics Conversational AI

Telecommunications

25.0%

Information Technology and Services

25.0%

Entertainment

25.0%

Banking

25.0%

‐

Other

0.0%

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.6%

Financial Services

11.0%

Information Technology and Services

7.3%

Retail

6.8%

Insurance

5.8%

Other

55.5%

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