
We had some issues with emailing remittance forms out of Great Plains. Customer Service replied a few days later with a solution that I could have googled myself. I replied that their canned solution did not work but never received a reply. We received a bill of $140 for 1 hour of no value at all. Requested a credit but could only get a credit if we would sign up for unlimited support at who knows what cost. We declined of course so.... no credit.... poor poor poor ! Review collected by and hosted on G2.com.
nothing comes to mind in our experience with their support services Review collected by and hosted on G2.com.