Pax8 Reviews & Provider Details

Name: Pax8
Rating: 4.6 (70 reviews)

Pax8 simplifies the way organizations buy, sell, and manage cloud solutions, empowering our partners to achieve more with cloud technology. Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. Our technology is backed by an experience that provides responsive, 24/7 support alongside the education and resources you need to grow your cloud business.

Seller

Pax8

Discussions

Pax8 Community

Languages Supported

English

Overview by

Cory Burdick

Top-Rated Alternatives

Alta Vista Technology

View All Alternatives

User Insights

Average based on 70 real user reviews.

G2 reviews are authentic and verified.

Here's how.

max .

IT Helpdesk Technician

Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 5/14/2026

"Fast, Reliable License Deployment with a Great Portal UI"

5/5

What do you like best about Pax8?

The portal UI is great, the support is fine, but most of all, the deployment of licenses is fast, reliable, and easy to manage. The AI they implemented works great as well for my job role. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

The customer support could be a little easier to access and better, but it's serviceable and any issues raised have been resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

I'd recommend getting in touch and comparing their UI with what you currently use. We found transferring our most active customers was a good move for ease of administration. We also have been able to take part in free training around Azure, which was very helpful. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Pax8 is a licensing platform that we use and has been a great help for us. Pax8 helps us get access to software and licenses to sell to our customer base. Review collected by and hosted on G2.com.

Shawn B.

Owner

Small-Business (50 or fewer emp.)

4/28/2026

"Reliable Vendor Partnerships with Room for Improvement"

4/5

What do you like best about Pax8?

I've had good luck with my representative at Pax8, who helps me find different vendors that can provide the right solutions for my clients. Their vendor relationship works perfectly for what I need, allowing me to supply my clients with the software products they want, such as Microsoft 365 and QuickBooks. This relationship facilitates providing a comprehensive service to my clients. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I think having more one on one time with a service partner helps maybe a little bit easier to find your commissions. Right now, it's really difficult to find. Review collected by and hosted on G2.com.

Randall D.

Manager Corporate IT & Operations

Mid-Market (51-1000 emp.)

5/12/2026

"Easy-to-Use Portal, Needs Better Support"

3.5/5

What do you like best about Pax8?

I find the management portal of Pax8 easy to use. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I find it tough that Pax8's support doesn't directly handle issues with Microsoft applications. I had to rely on Microsoft support for those problems. Pax8 doesn't seem to have that level of support in our partnership. Also, the cost isn't competitive compared to other Cloud Service Providers. I wish their customer service was better, especially for all aspects of Microsoft licensing and applications. Review collected by and hosted on G2.com.

G2 Icon

Benjamin V.

Small-Business (50 or fewer emp.)

7/1/2025

"Think twice before working with Pax8."

0/5

What do you like best about Pax8?

When it comes to sales, they are more than willing to assist you — friendly, fast, and eager to close the deal. But the moment you run into real issues, their attitude completely changes. Support becomes unresponsive, unwilling to help, and in many cases just disappears. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

they clearly lack the necessary knowledge and experience Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Avoid them at all costs Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Think twice before working with Pax8.

Our experience with them has been nothing short of frustrating. The customer service is extremely poor, and the support team is completely unqualified. Despite claiming to be experts in Microsoft support, they clearly lack the necessary knowledge and experience.

Even our account manager had to fight his own internal support team just to try and get basic things done. That says enough.

I would never recommend anyone to partner with Pax8. They are disorganized, incompetent, and only focused on selling — not on supporting their partners afterwards. Avoid them at all costs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 1/20/2022

"Pax8 has been a great service provider"

5/5

Describe the project or task Pax8 helped with:

Pax8 has helped us with numerous products, including Acronis and O365. If Pax8 doesn't know the answer for your issue, they also become a great vendor liaison Review collected by and hosted on G2.com.

What do you like best about Pax8?

I like their customer service the best. I enjoy having a real person I can call whenever I need. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I do not have any specific dislikes with Pax8, most of my frustration has been due to the product itself. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We are able to solve the problem of having to deal with multiple vendors to get the things we need for our business. A benefit of this is being able to have someone that will act on our behalf with the vendor to make the situation right. Review collected by and hosted on G2.com.

Bear R.

VP of Technology

Small-Business (50 or fewer emp.)

3/28/2024

"Great Channel Vendor!"

5/5

What do you like best about Pax8?

It's very easy to use and their support is fantastic when I need it. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Not much - I would like to see them have more vendors in their catalog so that I could utilize Pax8 for more vendor relations. Review collected by and hosted on G2.com.

Jon S.

Small-Business (50 or fewer emp.)

Originally submitted 1/19/2022

"Easiest Microsoft (and other software) Vendor Period."

5/5

Describe the project or task Pax8 helped with:

We use Pax8 for all of our Microsoft licensing, as well as our preferred software vendor. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax8 is a great partner with tons of resources and staff to make the purchasing, reselling, and support experiences effortless. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Support escalations can often take a full day or more. Experience is good but slower than what we'd like. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Primarily for Microsoft licensing. However, Pax8 does offer several other business software tools available, as well as an attractive pricing model that integrates well with billing. Review collected by and hosted on G2.com.

Bradley B.

Director

Small-Business (50 or fewer emp.)

Originally submitted 10/31/2022

"Great Channel Partner for your Managed IT"

4.5/5

What do you like best about Pax8?

The catalog is simple to use to find what we need. If there are software titles that we're not sure about, we have a direct account team we can connect to that are subject matter experts in their particular vertical to help us make the right software choices. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Sometimes the account team can get stuck in a repetitive cycle on certain titles that we're either not ready to use or don't have a specific need yet. Microsoft licensing can still be confusing to determine exactly what we need, which isn't specifically a Pax8 problem, but it is something that I wish they would help make easier. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Compared to other companies that offer a similar service, Pax8 is worth checking out. There are some titles that we choose to spend more with Pax 8 that will save us time and effort further upstream. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Pax8 helps us simplify our channel software procurement and spending by creating a simple way to see what is available, purchase the licenses our customers need, and keep them associated with customers end-to-end. It integrates with our PSA to synchronize purchases directly with our invoices. Additionally, they provide training, demos, webinars, and trials for software that we may not yet use so that we know how to offer it to our customers. Review collected by and hosted on G2.com.

Scott W.

Technology Strategist

Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 1/26/2022

"Pax8 Review 2022"

5/5

Describe the project or task Pax8 helped with:

We mostly use the cloud licensing, but we have engaged their professional services on a Teams/telephony project and an AVD deployment Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax 8 was very professional and knowledgeable on the projects, all were completed on time and on budget. For our licensing purchases, they are very responsive and their support is fast and friendly. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I don't really have anything that I can say that I dislike. There was a time where something wasn't right in the portal, things looked missing, but when I called, they said that they did have an issue with the site and it would be resolved shortly (and it was) Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Pax8 has a lot of great resources, leverage them. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We are a small MSP firm in Canada and sometimes we need expertise that we just don't have on staff, Pax8's professional services filled those gaps. On the licensing side, their system integrates well with our PSA so licensing/billing is always up to date. Review collected by and hosted on G2.com.

Justin D.

President

Small-Business (50 or fewer emp.)

1/26/2022

"Partnering Pax8 has been one of the best decisions for our company."

5/5

Describe the project or task Pax8 helped with:

Pax8 has helped us with migrations to Office 365. They've helped us evaluate products to introduce into our technology stack. They're always there when asked. Review collected by and hosted on G2.com.

What do you like best about Pax8?

The people. Pax8's team is the best. Everyone is always willing to help as much as needed. For operations in the business, having the consolidation of billing is helpful. Having a single place to go for support, sales, billing makes us more efficient. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

There are two or three vendors that Pax8 has that make it extremely difficult to get support directly from the vendor. This can be challenging if there are urgent support situations. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Having Pax8 as a strategic partner has been instrumental in our growth and success. We built our technology stack largely around Pax8’s line card because of the knowledge and support from their amazing team. We are confident that we provide best-in-class tools for our clients. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We're consistently working to understand which products we should use to benefit our clients. By utilizing Pax8 as a strategic partner, we know that we're using best in class tools to support our clients. Review collected by and hosted on G2.com.