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Pax8 Reviews & Provider Details

Pax8 simplifies the way organizations buy, sell, and manage cloud solutions, empowering our partners to achieve more with cloud technology. Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. Our technology is backed by an experience that provides responsive, 24/7 support alongside the education and resources you need to grow your cloud business.

Seller

Pax8

Discussions

Pax8 Community

Languages Supported

English

Overview by

Cory Burdick

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Pax8 Reviews (67)

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Benjamin V.

Small-Business (50 or fewer emp.)

7/1/2025

"Think twice before working with Pax8."

0/5

What do you like best about Pax8?

When it comes to sales, they are more than willing to assist you — friendly, fast, and eager to close the deal. But the moment you run into real issues, their attitude completely changes. Support becomes unresponsive, unwilling to help, and in many cases just disappears. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

they clearly lack the necessary knowledge and experience Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Avoid them at all costs Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Think twice before working with Pax8.

Our experience with them has been nothing short of frustrating. The customer service is extremely poor, and the support team is completely unqualified. Despite claiming to be experts in Microsoft support, they clearly lack the necessary knowledge and experience.

Even our account manager had to fight his own internal support team just to try and get basic things done. That says enough.

I would never recommend anyone to partner with Pax8. They are disorganized, incompetent, and only focused on selling — not on supporting their partners afterwards. Avoid them at all costs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/20/2022

"Pax8 has been a great service provider"

5/5

Describe the project or task Pax8 helped with:

Pax8 has helped us with numerous products, including Acronis and O365. If Pax8 doesn't know the answer for your issue, they also become a great vendor liason Review collected by and hosted on G2.com.

What do you like best about Pax8?

I like their customer service the best. I enjoy having a real person I can call whenever I need. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I do not have any specific dislikes with Pax8, most of my frustration has been due to the product itself. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We are able to solve the problem of having to deal with multiple vendors to get the things we need for our business. A benefit of this is being able to have someone that will act on our behalf with the vendor to make the situation right. Review collected by and hosted on G2.com.

Bear R.

VP of Technology

Small-Business (50 or fewer emp.)

3/28/2024

"Great Channel Vendor!"

5/5

What do you like best about Pax8?

It's very easy to use and their support is fantastic when I need it. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Not much - I would like to see them have more vendors in their catalog so that I could utilize Pax8 for more vendor relations. Review collected by and hosted on G2.com.

Jon S.

Small-Business (50 or fewer emp.)

1/19/2022

"Easiest Microsoft (and other software) Vendor Period."

5/5

Describe the project or task Pax8 helped with:

We use Pax8 for all of our Microsoft licensing, as well as our preferred software vendor. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax8 is a great partner with tons of resources and staff to make the purchasing, reselling, and support experiences effortless. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Support escalations can often take a full day or more. Experience is good but slower than what we'd like. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Primarily for Microsoft licensing. However, Pax8 does offer several other business software tools available, as well as an attractive pricing model that integrates well with billing. Review collected by and hosted on G2.com.

Bradley B.

Director

Small-Business (50 or fewer emp.)

10/31/2022

"Great Channel Partner for your Managed IT"

4.5/5

What do you like best about Pax8?

The catalog is simple to use to find what we need. If there are software titles that we're not sure about, we have a direct account team we can connect to that are subject matter experts in their particular vertical to help us make the right software choices. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Sometimes the account team can get stuck in a repetitive cycle on certain titles that we're either not ready to use or don't have. specific need yet. Microsoft licensing can still be confusing to determine exactly what we need, which isn't specifically a Pax8 problem, but it is something that I wish they would help make easier. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Compared to other companies that offer a similar service, Pax8 is worth checking out. There are some titles that we choose to spend more with Pax 8 that will save us time and effort further upstream. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Pax8 helps us simplify our channel software procurement and spending by creating a simple way to see what is available, purchase the licenses our customers need, and keep them associated with customers end-to-end. It integrates with our PSA to synchronize purchases directly with our invoices. Additionally, they provide training, demos, webinars, and trials for software that we may not yet use so that we know how to offer it to our customers. Review collected by and hosted on G2.com.

Scott W.

Technology Strategist

Information Technology and Services

Small-Business (50 or fewer emp.)

1/26/2022

"Pax8 Review 2022"

5/5

Describe the project or task Pax8 helped with:

We mostly use the cloud licensing, but we have engaged their professional services on a Teams/telephony project and an AVD deployment Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax 8 was very professional and knowledgeable on the projects, all were completed on time and on budget. For our licensing purchases, the are very responsive and their support is fast and friendly. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

I don't really have anything that I can say that I dislike. There was a time where something wasn't right in the portal, things looked missing, but when I called, they said that they did have an issue with the site and it would be resolved shortly (and it was) Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Pax8 has a lot of great resources, leverage them. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We are a small MSP firm in Canada and sometimes we need expertise that we just don't have on staff, Pax8's professional services filled those gaps. On the licensing side, their system integrates well with our PSA so licensing/billing is always up to date. Review collected by and hosted on G2.com.

Justin D.

President

Small-Business (50 or fewer emp.)

1/26/2022

"Partnering Pax8 has been one of the best decisions for our company."

5/5

Describe the project or task Pax8 helped with:

Pax8 has helped us with migrations to Office 365. They've helped us evaluate products to introduce into our technology stack. They're always there when asked. Review collected by and hosted on G2.com.

What do you like best about Pax8?

The people. Pax8's team is the best. Everyone is always willing to help as much as needed. For operations in the business, having the consolidation of billing is helpful. Having a single place to go for support, sales, billing makes us more efficient. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

There are two or three vendors that Pax8 has that make it extremely difficult to get support directly from the vendor. This can be challenging if there are urgent support situations. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Having Pax8 as a strategic partner has been instrumental in our growth and success. We built our technology stack largely around Pax8’s line card because of the knowledge and support from their amazing team. We are confident that we provide best-in-class tools for our clients. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We're consistently working to understand which products we should use to benefit our clients. By utilizing Pax8 as a strategic partner, we know that we're using best in class tools to support our clients. Review collected by and hosted on G2.com.

Zac P.

Chief Executive Officer

Small-Business (50 or fewer emp.)

1/25/2022

"Pax8 is not just a distributor, they are truly a partner in your success."

5/5

Describe the project or task Pax8 helped with:

Our Pax8 team is continually interested in our success. They not only helped us build the suite of products we sell to our customers, they help with sales, training, implementation, and anything else needed to get a new offering off the ground. I can count on them being there whenever we need them for questions, concerns, or support. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax8's best asset is that they genuinely care for their partners. They could just try to sell everything they offer, but they seek to understand what you are trying to accomplish and build the stack around that. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Realistically, we don't have any significant dislikes around Pax8. You can certainly feel some growing pains from time to time, but we know that growth is to help us in the future further, so it is worth any growing pains we go through with them. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

I would highly recommend using Pax8 for anything cloud. I would also recommend all the other value-added services they offer. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Pax8 solves several problems for us. First, they offer cloud products to us in an easy-to-consume format. They also solve billing issues that are common with other distributors. Plus, they make the products available almost instantly after we buy them. In addition to products offered, they have built our training, peer groups, and enhanced support offerings available when we need them. Review collected by and hosted on G2.com.

Sami E.

Client Success Manager

Mid-Market (51-1000 emp.)

1/21/2022

"Easy To Use, Easy to Buy"

5/5

Describe the project or task Pax8 helped with:

Multiple clients who require MS 365 license changes, updates, and removal. I'm in the application daily, researching information for clients, as well as making changes that show up in their 365 tenant almost immediately. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Love how quick the response time is between Pax8 and Microsoft. The navigation within the site is super easy and easy to read, easy to work. Searching is intuitive, doesn't leave you frustrated. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Seems like there's just way too much happening on the splash page. If we can reduce that (as a default setting), and then allow the user to customize, I think that would work better, and not feel overwhelming. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Do these reviews so that G2 can always improve on their products. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Not really problems per say, just making license purchases and changes on behalf of our clients. The catalog is pretty extensive (and impressive), so it's my first go-to for any applications clients are inquiring about. Review collected by and hosted on G2.com.

Jeremy B.

Director of Operations

Small-Business (50 or fewer emp.)

1/20/2022

"Great service. Great reps. Seamless automation into my PSA."

5/5

Describe the project or task Pax8 helped with:

Getting my Microsoft licensing squared away properly. We were in need of consolidating licensing and receiving the full benefits of our partnership with Microsoft, and Pax8 helped us to get that in place. Review collected by and hosted on G2.com.

What do you like best about Pax8?

My rep got the resources I needed to assist with getting done what we needed to get done. With the right people on the call, we could get our clients' licensing squared away quickly. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

There are maybe a few products that the licensing structure isn't perfect when purchasing through Pax8, but in these cases, the licensing structure is usually an issue with the vendor themselves and not Pax8. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

For the MSP world at least, there is no better licensing partner to work with. They are helpful, there when you need them, and always happy to do what it takes to assist with anything you bring to them! Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

The biggest problem we are solving with Pax8 is keeping track of our per client licensing within our PSA. Pax 8 makes it easy to sync that licensing to our agreements and bill our clients accurately. Review collected by and hosted on G2.com.