The organization feature is my favorite! We have so many different employees across tons of teams who need to use one platform to work on various issues and cases! We can all work simultaneously together. The task feature is my favorite, and this ensures that all due dates are met, and those who need to be looped in for assistance can be while keeping it visible for all. Review collected by and hosted on G2.com.
Because there are so many options for reporting / analytics we overused this feature. We had too much to report on, too much data to try and pull and find the root causes to be proactive from a claim standpoint. We had to re-evaluate what we really needed reporting on and narrow what we were doing down by a large amount. Once we figured out the specifics, we were able to quickly change our custom fields with our rep and get the reporting that we needed! Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.


