1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) 4. [eGain Knowledge+AI Discussions](https://www.g2.com/products/egain-knowledge-ai/discuss) [ ![eGain Knowledge+AI](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_53b16d5ade9efb1ac2c29e2827f80274/egain-knowledge-ai.jpg "eGain Knowledge+AI") ](/products/egain-knowledge-ai/reviews) # eGain Knowledge+AI Discussions eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). ![eGain Knowledge+AI](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_53b16d5ade9efb1ac2c29e2827f80274/egain-knowledge-ai.jpg "eGain Knowledge+AI") eGain Knowledge+AI Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+eGain+Knowledge%2BAI+used+for%3F&title=What+is+eGain+Knowledge%2BAI+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-egain-knowledge-ai-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+eGain+Knowledge%2BAI+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-egain-knowledge-ai-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-egain-knowledge-ai-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+eGain+Knowledge%2BAI+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-egain-knowledge-ai-used-for%0aWhat+is+eGain+Knowledge%2BAI+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+eGain+Knowledge%2BAI+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-egain-knowledge-ai-used-for%0aWhat+is+eGain+Knowledge%2BAI+used+for%3F) - Copy link - [ ## What is eGain Knowledge+AI used for? ](/discussions/what-is-egain-knowledge-ai-used-for) What is eGain Knowledge+AI used for? [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-egain-knowledge-ai-used-for) ## Browse by popular topics [Contact Center Knowledge Base Software](/products/egain-knowledge-ai/discuss?filters%5Btags%5D%5B%5D=contact-center-knowledge-base-software)