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eGain Conversation Hub Reviews & Product Details

Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business. eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

Seller

eGain

Discussions

eGain Conversation Hub Community

Overview by

Carlos Nunez Aguilar

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Verified User in Printing

Mid-Market (51-1000 emp.)

1/14/2025

"EGain"

3.5/5

What do you like best about eGain Conversation Hub?

I use this tool for sending messages to customers Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

This tool has come a far way but I feel it can take more improvement, It sometimes lags(slow) Review collected by and hosted on G2.com.

DZ

David Z.

Customer Service, Contact Center, Sales and Leadership Consultant

Mid-Market (51-1000 emp.)

3/11/2020

"Has everything you need and then some, implementation a little tough"

4/5

What do you like best about eGain Conversation Hub?

Once it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication. Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

The implementation was a little bit of a struggle. It took much longer than planned. Their support was very professional and eventually with the help from our internal IT department got it to work. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Conversation Hub:

Overall it is a great product. Many features are offered and will not only enhance your customer satisfaction but your internal productivity as well.

Plan extra time for implementation and testing if you are considering. Review collected by and hosted on G2.com.

What problems is eGain Conversation Hub solving and how is that benefiting you?

First, it is another way for our customers to communicate with us and a way that they wanted to. Secondly, productivity has increased significantly after about 60 days of use. Review collected by and hosted on G2.com.

SP

Sasha P.

Customer Support Professional

Broadcast Media

Enterprise (> 1000 emp.)

8/2/2019

"The client and the brand have an ally and it is called egain."

4.5/5

What do you like best about eGain Conversation Hub?

I like this platform because it offers an effective communication channel for customers, the platform offers you all the tools so that you can attend to customer interactions in an optimal way, I like that it has an artificial intellegency system that serves you of support to answer frequently asked questions and keep the client online, I like it because you can integrate all the social networks of the brand in a same session and attend from Egain to the clients, you can answer chronologically since the program allows you to see a list of questions and also allows you to classify them. Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

So far we have used egain with total normality and it has been efficient, I have not found something that I do not like about the application. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Conversation Hub:

The customer service now has new horizons are no longer effective phone calls, or attentions at the counter, people expect to see the active brands in the networks and that from this medium they solve their concerns, so I recommend applications such as egain that They are one step ahead of all customer needs and provide us with the necessary tools. Review collected by and hosted on G2.com.

What problems is eGain Conversation Hub solving and how is that benefiting you?

It allows us to integrate our customers with our brand, people can have a conversation with our agents just as if they were talking to an acquaintance in the networks, since the goal is to serve customers in the environment where they normally operate and get us Let all this be possible. Review collected by and hosted on G2.com.

AE

Alejandro E.

Customer Support Professional.

Enterprise (> 1000 emp.)

5/11/2019

" eGain a high-tech tool that brings you closer to your customers. "

5/5

What do you like best about eGain Conversation Hub?

What I like most about eGain is how easy it is to use for business users, easy to implement new knowledge, conversations and emails. Definitely has many aspects in favor, allows companies to provide excellent customer support through multiple channels, including email, chat. The other thing that pleases me is that most of our customers who try the chat seem to like it. I think it's an excellent option for those people who want to have a flexible schedule. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service. Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

What displeases this tool is that it has too many different things and this causes that in many opportunities it is difficult to navigate with comfort. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Conversation Hub:

Recommend a tool that you have the security that will give credibility to your words is with eGain that you will achieve it, with it find a solution for the client, you will have at your disposal an innovative software that will facilitate the company-client relationship in your company. It is versatile and uses different channels of attention. Review collected by and hosted on G2.com.

What problems is eGain Conversation Hub solving and how is that benefiting you?

The truth is that customer satisfaction through eGain is the greatest benefit that has given to our company, since, apart from providing a better quality of care, we feel a closeness through this platform. Review collected by and hosted on G2.com.