
The functionality, features, and overall user interface are decent, though not particularly impressive. Review collected by and hosted on G2.com.
The subscription management is not just bad—it’s outright unethical and insulting to customers.
I subscribed to the pro plan and decided to downgrade, only to find there’s no self-serve option. Instead, you’re forced to email or chat with support—something I stopped doing over a decade ago.
Meanwhile, the platform is covered in big, glaring “upgrade to annual billing” buttons. Upgrading is effortless, but downgrading? A complete nightmare. It’s obvious this is intentional, a blatant use of dark UX patterns to trap customers, and it’s absolutely unacceptable.
When I contacted support to express my frustration, the response was robotic at best. The rep didn’t offer any explanation or apology, just downgraded my plan like a bot—and honestly, a bot would have been faster.
When I called them out, the excuse was “system limitations.” Yeah, right. Convenient excuse for a shady business practice.
This experience was nothing but frustrating and infuriating. Review collected by and hosted on G2.com.
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