--- title: EarnBill Reviews meta_title: 'EarnBill Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how EarnBill works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-08-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # EarnBill Reviews **Vendor:** Sarathi Softech **Category:** [Usage-based Billing Software](https://www.g2.com/categories/usage-based-billing-software) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About EarnBill EarnBill is the billing platform we built after spending 13 years engineering enterprise billing systems for some of the most demanding industries in the world - telecom, ISPs, cloud infrastructure, government. It's not a startup experiment. It's the product of two decades of solving real billing problems at real scale. A bit of backstory, because it matters. Our team at Sarathi Softech has been the core engineering partner for Enterprise jBilling (owned by AppDirect) since 2012. Every jBilling enterprise deployment - the architecture, the code, the QA, the go-lives, the 3 AM production fixes; that's been us. Over those years we've shipped 20+ implementations across four continents, processed over $5 billion in revenue, and rated more than 7 billion CDRs. EarnBill is what came out of that experience. We call it jBilling++ internally; the same proven core, plus everything we wished the platform had after building it for a decade. So what does EarnBill actually do well? It handles billing complexity that most platforms struggle with. If you're running a simple SaaS subscription with three pricing tiers, you probably don't need us. But if your billing involves any combination of real-time prepaid charging, usage-based rating, multi-currency invoicing, CDR mediation, convergent prepaid-postpaid accounts, reseller hierarchies, or running multiple brands on one system; that's exactly what EarnBill was built for. The Online Charging System is probably our strongest technical differentiator. It handles 1000+ concurrent sessions with sub-millisecond response times. We've proven 3x capacity scaling in production with zero revenue leakage. For telecom operators and ISPs running prepaid services, this is the piece that makes or breaks the billing stack. On the postpaid side, the rating engine supports pretty much every pricing model we've encountered in 15 years: flat-rate, tiered, volume, usage-based, time-of-day, and custom hybrid models. The mediation layer collects and normalizes usage data from network elements before it hits the rating engine; so you're not feeding garbage data into your billing. Convergent billing means prepaid and postpaid run on the same platform, same customer record, no integration headaches between two separate systems. Multi-brand is another area where we've been tested hard. One of our longest-running deployments manages 20+ brands on a single instance. Each with its own pricing, branding, and billing rules. Another manages four separate telecom brands for a national MVNO in Australia. The platform doesn't just support multi-brand in theory; it's been running that way in production for years. For payments, we integrate with Stripe, PayPal, Authorize.net, Braintree, Worldpay, and several regional gateways; 10+ out of the box. Automated dunning, retry logic, ageing management, the whole lifecycle. Tax compliance runs through Avalara, covering US state taxes, Canadian provinces, EU VAT, and the telecom-specific surcharges that trip up a lot of billing platforms. On the integration side, EarnBill connects with CRM, ERP, and Accounting System. The jBilling plugin architecture is honestly one of the best things about the platform; you can customize rating, pricing, invoicing, and workflow logic without touching core code. It's how we've been able to serve such different industries on the same platform without maintaining a dozen forks. We deploy three ways: cloud-managed (we host and run it - fastest to production), private cloud (your AWS/Azure/GCP, we manage the platform), or fully on-premise. Same features, same support, same SLA regardless. Security and compliance: ISO 27001:2022 certified, SOC 2 Type II compliant, PCI DSS compliant. 99.9% uptime SLA with round-the-clock monitoring. We serve government institutions and regulated telecom operators; the compliance bar is high and we've cleared it. Industries where we have real production experience (not just "we could theoretically do this"): telecom operators running prepaid and postpaid, ISPs managing broadband subscriptions with SmartOLT provisioning, MVNOs and MVNEs needing multi-brand billing, cloud and SaaS companies with consumption-based pricing and reseller channels, VoIP providers with call rating and gateway billing, digital media platforms with usage-based content billing, and IoT connectivity providers scaling device-to-billing automation. The honest pitch is this: if you've outgrown your current billing platform, or if you're evaluating enterprise billing for a new service launch, talk to us. We've done this 20+ times across four continents. We know what breaks at scale and we've already fixed it. EarnBill is developed and supported by Sarathi Softech Pvt Ltd, headquartered in Pune, India. Active deployments in the US, Australia, UK, New Zealand, Canada, Gibraltar, Middle East, Jamaica, and India. ## EarnBill Reviews ### 1. EarnBill OCS: Fast, Reliable Performance That Scales with Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | Operation Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about EarnBill?** The performance of the OCS system changed how we run our business. Our previous billing system was slow and kept timing out on balance validation requests, which was affecting our subscribers daily. EarnBill's OCS responds to every request in a few milliseconds, even during peak hours. What really gave us confidence is knowing that we can double or triple our existing subscriber base on the same hardware with zero revenue leakage. The implementation was professional and on schedule. Reports, front-desk portal and an end-customer portal were delivered fully in Arabic, which was important for our teams. Bank recharge integrations with eight banks went live without trouble, and our customers can now top up directly from their banking apps. **What do you dislike about EarnBill?** Honestly, we do not have any major complaints. The system has been stable and reliable since go-live. If anything, I would say that it takes a bit of time to learn all the system features which is quite natural, but the EarnBill team was always available to support us through that. **What problems is EarnBill solving and how is that benefiting you?** We are a government-run ISP providing SIM-based 4G mobile data services in the Yemen. Before EarnBill, we could not handle the volume of real-time balance checks we needed for prepaid services. Requests were failing, customers were facing service disruptions, and we were losing revenue. EarnBill solved all of this. The OCS handles millions of balance checks daily with millisecond response times. We now have accurate usage metering, so there is no revenue leakage. The bank integrations improved our revenue collection, and the Arabic language support made daily operations much easier for our front-desk and finance teams. On top of everything, our capital and operational costs have come down, which means we can invest more into expanding our services and rolling out new offerings. ### 2. EarnBill Delivers: Enterprise-Grade Billing with Proactive, Expert Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Senior Account Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about EarnBill?** We've been using EarnBill across 15+ client accounts across telco, ISP, MVNO, SaaS for over a decade, and the main reason we keep coming back is simple: it works, and the team behind it actually knows what they're doing. The support team feels less like a vendor and more like an extension of our own team. They're proactive, they know the platform cold, and they consistently find solutions we weren't expecting. Several of our client relationships have turned into 10-year contracts because of the results EarnBill helps us deliver. That says more than any feature list. If you're looking for a modern, enterprise-grade platform built on and evolved beyond the proven jBilling system, EarnBill delivers. **What do you dislike about EarnBill?** If anything, their support team can sometimes be too thorough. While the extreme transparency is appreciated, there are times when we just need a high-level, executive summary rather than a deep dive into the technical weeds. It's a minor critique, but learning to tailor their communication style based on the audience, giving concise answers to leadership and detailed ones to engineering, would make their excellent support even better. **What problems is EarnBill solving and how is that benefiting you?** The EarnBill team supports the entire revenue lifecycle for our clients, from end-to-end automation of rating, charging, and multi-tier invoicing to payment processing, automated dunning, and accounting reconciliation. Their expert understanding and operation of usage-based billing features (including OCS and mediation) allows our clients to seamlessly process millions of daily usage records. The direct business impact has been massive: it has practically eliminated revenue leakage, streamlined our clients' complex billing workflows, and significantly reduced customer churn by wiping out billing and charging disputes before they happen. - [View EarnBill pricing details and edition comparison](https://www.g2.com/products/earnbill/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+20%3A51%3A23+-0500&secure%5Bsession_id%5D=889beec9-7c3f-466a-99d3-998e2d8b341f&secure%5Btoken%5D=f5a972b4e92ea593b8754d25888b64b3b8f826db3c5146ad3aba694f3fc5cc76&format=llm_user) ## EarnBill Features **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting - Rating Engine **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Dunning** - Collections - Dispute Management - Escalation **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing - Carrier Access Billing - Customizable Billing - Recurring/Subscription Billing **Performance** - Packages - Discounts - Plan Changes **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management - Billing & Invoicing - Compliance Management - Discount Management - Price/Margin Management - Sales Tax Management - User Management - Order Management - Subscription Management - Service Request Management - Contract/License Management - Billing Rate Management **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Integration - Usage-based billing Software** - Accounting - Payments - ERP - Electronic Payments **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - 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