We've been using EarnBill across 15+ client accounts across telco, ISP, MVNO, SaaS for over a decade, and the main reason we keep coming back is simple: it works, and the team behind it actually knows what they're doing.
The support team feels less like a vendor and more like an extension of our own team. They're proactive, they know the platform cold, and they consistently find solutions we weren't expecting. Several of our client relationships have turned into 10-year contracts because of the results EarnBill helps us deliver. That says more than any feature list.
If you're looking for a modern, enterprise-grade platform built on and evolved beyond the proven jBilling system, EarnBill delivers. Review collected by and hosted on G2.com.
If anything, their support team can sometimes be too thorough. While the extreme transparency is appreciated, there are times when we just need a high-level, executive summary rather than a deep dive into the technical weeds. It's a minor critique, but learning to tailor their communication style based on the audience, giving concise answers to leadership and detailed ones to engineering, would make their excellent support even better. Review collected by and hosted on G2.com.