eClinicalWorks Reviews & Product Details

One of the biggest strengths of eClinicalWorks is its flexibility and ability to be customized to fit different clinical workflows. It supports high-volume practices by offering a wide range of features for documentation, scheduling, and care coordination. The system also allows for detailed reporting and data tracking, which is helpful for managing quality metrics and population health initiatives. Once optimized, it can support both clinical and operational efficiency across the practice. Review collected by and hosted on G2.com.

One downside of eClinicalWorks is that some workflows can feel unintuitive and require additional training or customization to use efficiently. Reporting and data extraction can also be limited without advanced configuration, which can make it difficult to quickly access certain population health/quality data. Additionally, occasional system lag or glitches can interrupt workflow and require users to restart or re-enter information. Review collected by and hosted on G2.com.

I like eClinicalWorks for combining electronic health records, practice management, and medical billing into one platform. The integrated workflow makes it easy to access patient information, manage appointments, send electronic prescriptions, and coordinate care efficiently. I appreciate its customizable templates and patient portal, which enhance efficiency and communication. The system's integration with Birdeye is beneficial, making it easier to collect feedback and manage our online reputation without adding extra work. The implementation team made the setup straightforward with smooth data migration, system configuration, and user training, allowing our team to start using the system with minimal disruption. Review collected by and hosted on G2.com.

eClinicalWorks is a comprehensive platform, but there are a few areas that could be improved. The interface can feel dated and sometimes requires multiple clicks to complete common tasks. Performance can occasionally slow down when working with large patient records or reports. I'd also like to see more customizable dashboards, better reporting options, and a more intuitive mobile experience. These improvements would make daily workflows faster and more efficient. Review collected by and hosted on G2.com.

Physician with extensive experience on EMR committee for large system. When I started up my new single physician practice, the cost was reasonable. It's a reasonable EMR, I can provide care. I DO like the note templates, they save me TONS of time, similar to another EMR I used. I've used the largest EMR and not 1 physician thinks any EMR is perfect, so the review that states "There is nothing to be disliked about eCW" is suspect and I can't believe it was written by a physician. I found the orientation training to be good because I've used EMRs for years and so asked VERY specific questions and took lots of notes. The "quick order" box works well for meds or tests that you have designated as a "favorite", otherwise you have to do multiple clicks to order a new medication. Also chose it because one competitor's test version didn't allow me to build simple template, and Athena wouldn't even let me beta test it because I wasn't credentialed with 5 payors. Review collected by and hosted on G2.com.

MAJOR Reason for low rating: MAJOR Interface/UI Error: NO SINGLE BUTTON TO ORDER MEDS during a visit!! I'm an internist. I order meds for 95% of visits. Requires a MINIMUM of 2 clicks, sometimes the 2nd is on 2 TINY little letters ("Rx") like playing a bad video game. This is a major time suck. I've discussed this for 2 years now and as of 2026 it's on the "enhancement" list, which so far means: nothing has changed. I built order sets but have to click OUT of the note to get to that menu, it's then slow/laggy when loading those screens, requires multiple clicks to confirm which meds I want and THEN have to associate each with a diagnosis. Action button color/location inconsistency (most at bottom, some at top (?) and most blue but...not all?) creates confusion, wasted clicks and slows me down. When chatting with a patient in the portal/inbox, the text from earlier in a single discussion/thread is not carried over so you have to click out of the chat to find the older text. If I send a message to a patient it doesn't always show up in the "encounter" screen, which requires clicking on the "hub" then checking a log. Checking when a med was last ordered is improving and will show up on the MEDICATIONS screen more often, but not 100%, which then requires multiple clicks to the HUB to view "eprescription log". Again, VERY clunky vs being able to refill meds with a single click. Customer support staff, more than once during onboarding/training or when addressing some follow up issues committed the following errors a) literally didn't bother to read the very specific question in my email or b) didn't bother to listen to the very specific question that I asked. I've been on EMR committees for large organizations, I understand the complexity of questions we ask as physicians and the complexity of the systems. There are medications that come up when searching that once clicked, don't allow us to order them, so the database should be cleaned up without me asking tech support. Review collected by and hosted on G2.com.

Ease of use. ECW is very easy to learn for new employees. It us very user friendly. The color coding and personalization features make it very visually pleasing as well. The screen transitions are generally smooth. Review collected by and hosted on G2.com.

The constant technical errors and slowness. I am the office manager and I feel like I am putting break fix tickets in every week. The providers are always frustrated with disconnects on their wireless since we switched to cloud a couple years ago it seems it got worse. IT swore that would help our issues. Review collected by and hosted on G2.com.

Upon initial use of eClinical Works, I was a bit overwhelmed. I thought it was so much to learn and almost thought it was no way I'd get the hang of it. But that changed with less time than I expected. I love that everything is in one place, such as billing, coding, labs, x-rays, doctor and nurses' notes, patient medications, the capability to schedule appointments, and so much more. I also find it very easy to interact with staff when needed. The reports feature is heaven sent. I moved up to billing and coding and thought I'd have to utilize another system. Luckily, I was able to do that with eClinical Works, and I loved that I didn't have to learn another system.

Moreover, when labs are done, we are able to seamlessly connect with LabCorp, so we don't have to worry about inputting a lot of manual information. Since COVID, TeleHealth has become very popular. eClinical Works allows the providers to utilize this feature to interact with patients. Patients love that they don't have to travel and can be seen from the comfort of their homes.

eClinical Works has been a game changer when it comes to patients. We can pull charts faster and it omits the use of paper and pens. Aside from the speed, I just love the overall efficiency of eClinical Works.

Lastly, when we have questions, support is amazing! Review collected by and hosted on G2.com.

The downsides of eClinical works are occasional lag when they're multiple users logged in, reporting can be tedious and complex if not properly trained, and slow customer support.

I've experience slow performance when I've pulled report and when during training with multiple users.

When I first started using the reporting feature, it was kind of complicated to learn and customize.

Even though customer support is good, it can be slow with long wait times. I had an issue that required more than once escalation which caused me to turn to another program. Review collected by and hosted on G2.com.

The best thing about eClinicalWorks is that it is easy to use and understand, which makes a small-cap business to be its first option with all features. I also like its color segregation scheme to differentiate work, which makes my job and focus easy. Review collected by and hosted on G2.com.

I really feel eClinicalWorks is way lagging and gets stuck on an option while trying to multitask. eClinicalWorks is not matching human pace and its processing time. Also, the updates are sometimes ruining its efficiency due to the changes. Review collected by and hosted on G2.com.

ECW is useful in seeing document clearly and easy user interface Review collected by and hosted on G2.com.

It feels very slow, and the user interface looks outdated. The UI is not good overall, and I also can’t search multiple claims at once, which makes it harder to use. Review collected by and hosted on G2.com.

I like that eClinicalWorks is an all-in-one platform, providing clinical documentation, billing, and scheduling. It's particularly helpful for me because it allows admins to easily update security and access for users, enabling them to perform their day-to-day jobs efficiently. Review collected by and hosted on G2.com.

I'm not happy with the performance when trying to do basic copy and paste. There's a delay when pasting from Excel, and during high volume times, it can really lag. Review collected by and hosted on G2.com.

I am not sure if I have a good thing about ecw- other than when you schedule a tech call- thy call you instantly Review collected by and hosted on G2.com.

lack of reporting, funcationality, integration with systems and software, tech not being able to answer questions nor help you fix a problem. i had one problem for 3 yrs and they couldnt fix it; the storage of the system Review collected by and hosted on G2.com.

Love the ability for easy appointment scheduling and pulling up

Patient information via the hub Review collected by and hosted on G2.com.

The program does freeze up at times and times out after a short period of time and you are unable to open multiple applications easily if needed Review collected by and hosted on G2.com.