--- title: Dynamics 365 Remote Assist Reviews meta_title: 'Dynamics 365 Remote Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Dynamics 365 Remote Assist works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 17 scale: '5' date_modified: '2026-09-22' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality ---

Dynamics 365 Remote Assist Reviews & Product Details

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Average based on 17 real user reviews.

Dynamics 365 Remote Assist Reviews (17)

Reviews

Dynamics 365 Remote Assist Reviews (17)

4.1
17 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the real-time remote collaboration capabilities of Dynamics 365 Remote Assist, highlighting its effectiveness in enhancing communication and support without the need for physical presence. The integration of augmented reality technology allows for seamless assistance across various industries, making it particularly valuable for troubleshooting and training. However, some users note that technical issues and a steep learning curve can occasionally hinder the experience.
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Verified User in Hospitality
EH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Limited experience with the remote assistant"
3.5/5
What do you like best about Dynamics 365 Remote Assist?

Availability seems limited to me might just be a hidden gem. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

Need to be confined to the suite of apps. Review collected by and hosted on G2.com.

Michelle N.
MN
Michelle N.
Small Business Owner
Small-Business (50 or fewer emp.)
"Easy to use"
3.5/5
What do you like best about Dynamics 365 Remote Assist?

Trouble shooting and assistance right at your fingertips Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

Customer service not completely knowledgeable of all aspects of product Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"365 is good for remote work but disappoints for Microsoft"
3.5/5
What do you like best about Dynamics 365 Remote Assist?

The video and image quality is actually superb. For the most part it has been good at maintaining a quality video over time. Compared to other software, it doesn’t lag, freeze, or blur as frequently. It also has some good collaboration features and makes meeting with more than one person easy. Also, the compatibility with Holo lens is awesome for collaborating in real time with teammates and coworkers. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

It’s very expensive. The cost is definitely prohibitive for teams that already have multiple expensive software subscriptions. Also there is a steep learning curve and configuring lens was difficult and more time consuming than what I was expecting for a Microsoft product. For the expensive cost and the fact that it’s from Microsoft, I expected it be easier to set up and have better customer support. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Enterprise (> 1000 emp.)
"Real time remote experience"
4.5/5
What do you like best about Dynamics 365 Remote Assist?

Eliminates travel

Real-time remote troubleshooting

The information available on fingertips

Remote collaboration Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

In-person interaction

Lack of personalization features in UI

Lack of API's with 3rd party apps

Missing integration with sharepoints Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"It's a good start, but it could have more features"
2.5/5
What do you like best about Dynamics 365 Remote Assist?

Integration with other Microsoft products and ability to stay connected in these times. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

The interface is clunky and feels awkward and slow to use at times. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
EC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Not the best, nor Microsoft´s focus"
1.5/5
What do you like best about Dynamics 365 Remote Assist?

Good support, solid platform, good UX... it is good at what it does, but does it do enough Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

Lacks some key features that many others provide as standard Review collected by and hosted on G2.com.

Verified User in Military
UM
Verified User in Military
Enterprise (> 1000 emp.)
"Microsoft Dynamics 365 Remote Assist"
4.5/5
What do you like best about Dynamics 365 Remote Assist?

The ease and flexibility that is built in. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Remote Assist?

At the current moment, there is nothing I can think of. Review collected by and hosted on G2.com.

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Preetam R.
PR
Preetam Rakesh
•
Last activity over 5 years ago

What you like the most in Dynamics 365?

GU
Guest User

What is Dynamics 365 Remote Assist used for?

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