--- title: Dynamics 365 Remote Assist Reviews meta_title: 'Dynamics 365 Remote Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Dynamics 365 Remote Assist works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 17 scale: '5' date_modified: '2026-07-07' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Dynamics 365 Remote Assist Reviews **Vendor:** Microsoft **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.1/5.0 **Total Reviews:** 17 ## About Dynamics 365 Remote Assist Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices. ## Dynamics 365 Remote Assist Reviews ### 1. Best mixed reality remote collaboration tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ali A. | SDE-2, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Dynamics 365 Remote Assist?** Advanced mixed reality technology is available with Dynamics 365 Remote Assist, which enhances the calibre and efficacy of remote support. This technology supports remote video and phone calls, file sharing, and real-time annotations. Providing remote support without on-site visits lowers travel expenses and downtime. **What do you dislike about Dynamics 365 Remote Assist?** Technical problems and network outages impact the tool's usability sometimes. Also, additional configuration and customisations are necessary to integrate Dynamics 365 Remote Help with other tools and systems, which is a labour-intensive and complicated process. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** On-site visits, customer support, and other issues are resolved using Dynamics 365 Remote Assist. The ease of remote communication and collaboration has increased our company's overall efficiency, reduced errors, and enhanced customer satisfaction. ### 2. Fun AR product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Dynamics 365 Remote Assist?** Dynamics 365 Remote Assist is an augmented reality tool that allows remote workers to collaborate in well almost real time using VR and augmented reality tech. The tool can be used on a lot of devices, including smartphones, tablets, and with HoloLens headsets. Remote Assist lets users to share live video and audio feeds with each other, particularly useful for troubleshooting and training purposes, as it allows remote workers to see and hear what their colleagues are seeing and hearing in real-time. Another useful feature is the ability to annotate and draw on the live video feed, which allows users to highlight specific areas of interest or provide additional instructions. This can be especially helpful when trying to troubleshoot problems or provide guidance on a task.. especially new joinees, trainees etc. This could also be used by educators for example! Maintenance professionals, Healthcare workers, the list is endless. Remote Assist also includes a built-in call recording feature which means you dont need other tools to do this. It can also integrate easily with Power Platform and other enterprise Microsoft products In terms of usability, Remote Assist is relatively easy to use and navigate. The interface is intuitive, and the tool is designed to be used with minimal training **What do you dislike about Dynamics 365 Remote Assist?** some users may need to get used to using the mixed reality features, such as the ability to annotate and draw on the live video feed. Even the newness to VR and AR and the UX takes some getting used to. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** It helps assist with Remote Reviews, training and support, in 3D, helping us to really be present without being present. This is where most industries are headed! ### 3. It is the Best collaborative remote assist tool **Rating:** 5.0/5.0 stars **Reviewed by:** Keval V. | Angelhack student ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Dynamics 365 Remote Assist?** Dynamics 365 works seamlessly as compared to the other tools, also it is simple and easy to use which every person can get used to and also user can assist any one on the any platform using dynamics 365.user can also initiate a Virtual reality assist , having hololens hardware using dynamics 365. **What do you dislike about Dynamics 365 Remote Assist?** Nothing to be disliked for dynamics 364 remote assist **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** It helps technician in solving the complex technical problems faced by the people by seamlessly connecting using dynamics 365 as it provides VR facility technician get better understanding of the cause. ### 4. Dynamics 365 allow us to be on-site without being on-site. **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham P. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Dynamics 365 Remote Assist?** Combination of screenshots and video at the same time is the best feature of Dynamics 365 remote assist. Also, HoloLens allows you to have real time and handsfree experience by the help of voice commands. **What do you dislike about Dynamics 365 Remote Assist?** The license available should be considered with the cost optimisation as Dynamics is very useful application and technology **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** It allows us to enable the virtual onsite experience with the help of the technology. ### 5. Software with Precise accuracy for real time remote assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Dynamics 365 Remote Assist?** Best part is availability, security and access requirements. For connecting we can easily connect with it and be present virtually or nearly to attend any meets. **What do you dislike about Dynamics 365 Remote Assist?** sometimes its difficult to connect and slow down and lags a bit. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** In the hybrid model, working from home is relatively standard; in this case, remote assistance allows us to work with my team and be more productive in discussing and sharing information and helping the team significantly. ### 6. Microsoft Dynamics 365 Powerfull for Pandemic Attack!! **Rating:** 4.5/5.0 stars **Reviewed by:** Dani G. | Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Dynamics 365 Remote Assist?** help workers stay flexible at work even though they are away from their devices. Dynamic 365 is a breakthrough that complements the sophistication of the Saas era **What do you dislike about Dynamics 365 Remote Assist?** when not all of my friends use it, so it can only be used by office workers with advanced technology. wish the speed was even higher with an understandable price **Recommendations to others considering Dynamics 365 Remote Assist:** try it and feel the benefits **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** when you have to stay at home, but office work must be completed immediately. Remote control devices are needed so you don't have to worry about the distance between the availability of different internet services or the like ### 7. Working Together is now so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Preetam R. | Equity Dealer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Dynamics 365 Remote Assist?** During this covid19 pandemic, working together was made impossible, and this has affected the onsite working. Using Microsoft Dynamic, i was able to solve the following problems:- 01. I was at the client site without being physically present 02. I was able to minimize the covid19 risk 03. Assisting client was made easy using this app **What do you dislike about Dynamics 365 Remote Assist?** Indeed the pricing as it could appear costlier to many people across globe **Recommendations to others considering Dynamics 365 Remote Assist:** If cost isn't a problem and you require visiting the client's place to perform certain services, then Dynamics 365 could be the best choice for you. Apart from saving money you can also save a lot of time. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Many times i, as an accounting professional, needed to verify certain things physically, and reaching the client's place for every little thing, was impossible. Using Microsoft Dynamics, we use to connect clients and confirm the items over the internet. This was cost-efficient, and it also saved a lot of time. ### 8. useful and accurate **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia C. | Técnico de prevenção e fraude, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Dynamics 365 Remote Assist?** It's easy to use. It doesn't have to have multiple clicks. It has a good summary of what is needed in the search. **What do you dislike about Dynamics 365 Remote Assist?** I still haven't found anything that bothers me when using Dynamics 365 Remote Assist **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** I use it to verify customer data almost simultaneously ### 9. Good Saas to for all your business nees **Rating:** 3.0/5.0 stars **Reviewed by:** Devesh G. | Embedded Engineer I, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Dynamics 365 Remote Assist?** Very helpful in managing projects be it erp or other things. To provide accessibility to team members **What do you dislike about Dynamics 365 Remote Assist?** Sone times works slow and laggs a little bit **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** We use for business activities such as managing employees or customers giving access to data bases etc ### 10. Technology at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Anand M. | developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Dynamics 365 Remote Assist?** As it says, its main feature is the user can remotely assist someone, so this device is very helpful in the medical industry, manufacturing, aviation, or anywhere where there is a need of technitian **What do you dislike about Dynamics 365 Remote Assist?** nothing, just the Hololens 2 price is out of the budget for most people **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** many times there is a scenario when a technician or the specialist cant reach a remote site, where most of the facilities are not available , remote assist helps to manage and assist any person to perform the task easily without knowing the knowledge of that work. ### 11. Limited experience with the remote assistant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Dynamics 365 Remote Assist?** Avalibility seems limited to me might just be a hidden gem. **What do you dislike about Dynamics 365 Remote Assist?** Need to be confined to the suite of apps. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Collaboration and working remotely. ### 12. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle N. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Dynamics 365 Remote Assist?** Trouble shooting and assistance right at your fingertips **What do you dislike about Dynamics 365 Remote Assist?** Customer service not completely knowledgeable of all aspects of product **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Keeps my team on same page ### 13. 365 is good for remote work but disappoints for Microsoft **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Dynamics 365 Remote Assist?** The video and image quality is actually superb. For the most part it has been good at maintaining a quality video over time. Compared to other software, it doesn’t lag, freeze, or blur as frequently. It also has some good collaboration features and makes meeting with more than one person easy. Also, the compatibility with Holo lens is awesome for collaborating in real time with teammates and coworkers. **What do you dislike about Dynamics 365 Remote Assist?** It’s very expensive. The cost is definitely prohibitive for teams that already have multiple expensive software subscriptions. Also there is a steep learning curve and configuring lens was difficult and more time consuming than what I was expecting for a Microsoft product. For the expensive cost and the fact that it’s from Microsoft, I expected it be easier to set up and have better customer support. **Recommendations to others considering Dynamics 365 Remote Assist:** Make sure it’s worth the price! **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Using it to look at, evaluate, and physically fix dialysis machines, which require expertise and technical skills. It’s better than FaceTime because the picture quality is better and with lens, there is a hands-free option. ### 14. Real time remote experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2020 **What do you like best about Dynamics 365 Remote Assist?** Eliminates travel Real-time remote troubleshooting The information available on fingertips Remote collaboration **What do you dislike about Dynamics 365 Remote Assist?** In-person interaction Lack of personalization features in UI Lack of API's with 3rd party apps Missing integration with sharepoints **Recommendations to others considering Dynamics 365 Remote Assist:** Reduce travel costs significantly. A great collaboration tool in the COVID environment. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Troubleshoot endpoint devices in utility sector ### 15. It's a good start, but it could have more features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Dynamics 365 Remote Assist?** Integration with other Microsoft products and ability to stay connected in these times. **What do you dislike about Dynamics 365 Remote Assist?** The interface is clunky and feels awkward and slow to use at times. **Recommendations to others considering Dynamics 365 Remote Assist:** see above **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Remote assist allows me to collaborate with my team and be more productive during the lock down. Has forced everyone in this spot to think about other channels of communication and although I appreciate the service, there is much room for improvement. ### 16. Not the best, nor Microsoft´s focus **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Dynamics 365 Remote Assist?** Good support, solid platform, good UX... it is good at what it does, but does it do enough **What do you dislike about Dynamics 365 Remote Assist?** Lacks some key features that many others provide as standard **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** It is good for basic IT support cases, but less useful for complex scenarios where multiple stakeholders are involved ### 17. Microsoft Dynamics 365 Remote Assist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Military | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Dynamics 365 Remote Assist?** The east and flexibility that is built in. **What do you dislike about Dynamics 365 Remote Assist?** At the current moment, there is nothing I can think of. **What problems is Dynamics 365 Remote Assist solving and how is that benefiting you?** Problems vary user to user. Benefits stem from the rapid/quick execution of remote assistance. ## Dynamics 365 Remote Assist Discussions - [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) - 1 comment, 1 upvote - [View Dynamics 365 Remote Assist pricing details and edition comparison](https://www.g2.com/products/dynamics-365-remote-assist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-10+17%3A56%3A18+-0500&secure%5Bsession_id%5D=b6bb81ee-4efa-4510-acb3-c1aee307e89e&secure%5Btoken%5D=7014d6ab06b3f910de6115bb96448c6ab59eebfdfe3cb08db99eb0ce1e6faf26&format=llm_user) ## Dynamics 365 Remote Assist Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content** - Guided content - Content management - AR annotations ## Top Dynamics 365 Remote Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,930 reviews) - [Streem](https://www.g2.com/products/streem/reviews) - 4.5/5.0 (73 reviews) - [SightCall](https://www.g2.com/products/sightcall/reviews) - 4.6/5.0 (20 reviews)