# Dynamics 365 Remote Assist vs TeamViewer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that TeamViewer excels in user experience, with many praising its **ease of use** and intuitive interface. Users appreciate the ability to set personal passwords for secure connections, making it a reliable choice for remote support.
- **According to verified reviews** , Dynamics 365 Remote Assist shines with its advanced mixed reality technology, allowing users to combine **screenshots and video** for a more interactive support experience. This feature, along with hands-free operation via HoloLens, enhances the effectiveness of remote assistance.
- **Users say** that TeamViewer's implementation process is quick and straightforward, with many highlighting the **intuitive onboarding wizard** that simplifies setup. This is particularly beneficial for small businesses looking to get started with remote support without extensive training.
- **Reviewers mention** that while Dynamics 365 Remote Assist offers seamless integration and ease of use, it may not be as widely adopted yet, as reflected in its lower number of recent reviews. This could indicate a need for further user feedback to fully assess its capabilities.
- **G2 reviewers highlight** TeamViewer's strong support quality, with a significant number of users expressing confidence in its security features. Many feel reassured by the platform's expanding feature set, which continues to enhance their remote support capabilities.
- **According to recent user feedback** , Dynamics 365 Remote Assist provides a unique advantage with its **real-time annotations** and file-sharing capabilities, which are particularly useful for collaborative troubleshooting. However, some users may find the learning curve steeper compared to TeamViewer's more straightforward approach.



---
## Frequently Asked Questions

### What is the difference between TeamViewer vs Dynamics 365 Remote Assist?

TeamViewer stands out for its higher reviewer satisfaction, broader adoption, and ease of setup compared to Dynamics 365 Remote Assist.

| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | [Dynamics 365 Remote Assist](https://www.g2.com/products/dynamics-365-remote-assist/reviews) |
| --- | --- |
| 4.5/5 (4,154 reviews) | 4.1/5 (17 reviews) |
| — | — |
| 9.1 | — |
| 8.6 | 8.0 |
| Ease of Use (517 all-time mentions) | Advanced mixed reality and AR/VR collaboration |



### How do the pricing models of TeamViewer and Dynamics 365 Remote Assist compare?

TeamViewer is rated higher for value, with reviewers expressing more satisfaction with its pricing compared to Dynamics 365 Remote Assist.

- **TeamViewer:** In recent reviews, many buyers cite frustration with premium pricing and licensing complexity, but also note that the breadth of features and reliability justify the investment for frequent users.
- **Dynamics 365 Remote Assist:** Reviewers consistently mention that the product is expensive and that the cost can be prohibitive, especially for teams already paying for other software subscriptions.
- **Switching reasons:** Several reviewers mention considering alternatives due to TeamViewer's pricing and licensing changes, while Dynamics 365 Remote Assist buyers cite cost as a barrier to adoption.



### What are the best alternatives to TeamViewer and Dynamics 365 Remote Assist?

The top three alternatives to TeamViewer and Dynamics 365 Remote Assist are NinjaOne, LogMeIn Resolve, and Streem.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,154 reviews) | — | Premium pricing, justified by reliability and feature breadth | Ease of Use (517 all-time mentions) |
| [Dynamics 365 Remote Assist](https://www.g2.com/products/dynamics-365-remote-assist/reviews) | 4.1/5 (17 reviews) | — | Frequently cited as expensive and cost-prohibitive | Advanced mixed reality and AR/VR collaboration |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5,027 reviews) | Mid-Market | — | — |
| [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) | 4.3/5 (469 reviews) | Mid-Market | — | — |
| [Streem](https://www.g2.com/products/streem/reviews) | 4.5/5 (86 reviews) | Mid-Market | — | — |



### Which Remote Support features should I prioritize when comparing TeamViewer and Dynamics 365 Remote Assist?

Buyers comparing TeamViewer and Dynamics 365 Remote Assist should prioritize Remote Access, Ease of Use, Quality of Support, AR/VR Collaboration, and File Transfer.

- **Remote Access:** TeamViewer has 428 all-time mentions for Remote Access, while Dynamics 365 Remote Assist is frequently cited for enabling remote AR/VR collaboration.
- **Ease of Use:** TeamViewer scores 9.1 and has 517 all-time mentions for Ease of Use; Dynamics 365 Remote Assist scores 8.5.
- **Quality of Support:** TeamViewer scores 8.6; Dynamics 365 Remote Assist scores 8.0.
- **AR/VR Collaboration:** Dynamics 365 Remote Assist is highlighted for advanced mixed reality and HoloLens integration in recent reviews.
- **File Transfer:** TeamViewer has 164 all-time mentions for File Transfer, supporting its utility for technical support and troubleshooting.



### What are the pros and cons of TeamViewer vs Dynamics 365 Remote Assist?

TeamViewer's headline strength is its ease of use and reliability, while Dynamics 365 Remote Assist excels in advanced AR/VR collaboration.

- **TeamViewer strengths:** Ease of Use (517 all-time mentions), Remote Access (428), Remote Control (343), Reliability (262), File Transfer (164), Easy Setup (155), Intuitive (126), User-Friendly (123).
- **TeamViewer trade-offs:** Connection Issues (181), Expensive (137), Slow Performance (134), Remote Access Issues (122), recent reviews cite frustration with new interface and pricing/licensing complexity.
- **Dynamics 365 Remote Assist strengths:** Advanced mixed reality technology, HoloLens hands-free experience, real-time annotations, AR/VR collaboration, and integration with Microsoft Power Platform.
- **Dynamics 365 Remote Assist trade-offs:** Reviewers cite high cost, technical problems and network outages, steep learning curve for AR/VR features, and complex integration with other tools.



### Is TeamViewer or Dynamics 365 Remote Assist better for small businesses?

TeamViewer is the stronger fit for small businesses, supported by reviewer sentiment and its broad adoption across company sizes.

- **TeamViewer:** Reviewers from small businesses consistently highlight ease of setup, intuitive interface, and reliable remote access as key benefits for smaller teams.
- **Dynamics 365 Remote Assist:** Reviewers note that the high cost and advanced AR/VR features are better suited for larger organizations with specialized needs.



### Which Remote Support platform has better integrations?

TeamViewer is favored for integrations, with reviewers citing its compatibility with third-party tools.

- **TeamViewer:** AnyDesk integration is mentioned in 31 all-time reviews, with recent reviewers noting its utility for switching between remote support platforms.
- **Dynamics 365 Remote Assist:** Reviewers highlight integration with Microsoft Power Platform and other Microsoft products, but no third-party integration mention counts are supplied.



### How do TeamViewer and Dynamics 365 Remote Assist compare on customer support?

TeamViewer and Dynamics 365 Remote Assist are rated within 0.6 points on Quality of Support, with TeamViewer holding a slight edge at 8.6 versus 8.0.

- **TeamViewer:** Many reviewers describe helpful and responsive support, with 8.6 as the Quality of Support score and multiple recent reviews citing positive experiences.
- **Dynamics 365 Remote Assist:** Reviewers rate support at 8.0, with some noting helpfulness but others mentioning a steep learning curve and occasional gaps in support knowledge.



### Which is easier to implement, TeamViewer or Dynamics 365 Remote Assist?

TeamViewer is rated higher for Ease of Setup, with a score of 9.1 and consistent reviewer praise for quick and straightforward implementation.

- **TeamViewer:** Reviewers frequently highlight fast setup, minimal configuration, and ease of connecting to remote devices as key benefits.
- **Dynamics 365 Remote Assist:** Reviewers note that setup is generally easy, but some mention a learning curve and additional configuration for AR/VR features and integrations.



### Which product has better Remote Access?

TeamViewer is the stronger product for Remote Access, with higher reviewer satisfaction and significantly more reviewer-cited mentions.

- **TeamViewer:** Remote Access is cited in 428 all-time reviews, with a 9.1 Meets Requirements score and consistent praise for reliable, secure, and easy remote connectivity.
- **Dynamics 365 Remote Assist:** Reviewers highlight AR/VR-enabled remote access and HoloLens integration, but do not cite Remote Access as frequently or with the same breadth of use cases.



| | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 17 | 4,189 | 
| **Largest Market Segment** | Small-Business (40.0% of reviews) | Small-Business (43.4% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $24.90 | 

---
## Top Pros & Cons

### Dynamics 365 Remote Assist

**Not enough data**

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (424 reviews)

Cons:
- Connection Issues (180 reviews)
- Connectivity Issues (146 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
  | **Meets Requirements** | 8.5 (9 reviews) | 9.1 (3124 reviews) | 
  | **Ease of Use** | 8.5 (9 reviews) | 9.1 (3558 reviews) | 
  | **Ease of Setup** | Not enough data | 9.1 (1099 reviews) | 
  | **Ease of Admin** | Not enough data | 8.9 (714 reviews) | 
  | **Quality of Support** | 8.0 (9 reviews) | 8.6 (2749 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.6 (669 reviews) | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 8.7 (3004 reviews) | 

---
## Pricing

### Dynamics 365 Remote Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Communication

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.1/10 | 74 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (54 reviews) | 
| **Asset Management** | Not enough data | 9.4 (13 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.2 (11 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.3 (55 reviews) | 
| **Asset Tracking** | Not enough data | 9.3 (53 reviews) | 
| **Application Deployment** | Not enough data | 9.0 (55 reviews) | 
| **Patch Management** | Not enough data | 9.2 (54 reviews) | 
| **Asset Tracking** | Not enough data | 9.3 (12 reviews) | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (14 reviews) | 

#### Service Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Access** | Not enough data | 9.6 (65 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 9.6 (12 reviews) | 
| **Ticketing** | Not enough data | 8.3 (12 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 9.0 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (13 reviews) | 
| **Decision Making** | Not enough data | 9.2 (14 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 8.7/10 | 1089 |

#### Presenter Tools

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (868 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (787 reviews) | 
| **Remote Control** | Not enough data | 9.2 (955 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.8 (835 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.7 (799 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 8.8 (813 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.7 (799 reviews) ✓ Verified | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (872 reviews) ✓ Verified | 
| **Video Call Recording** | Not enough data | 8.9 (826 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.7 (807 reviews) ✓ Verified | 
| **Screen Recording** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Decision Making** | Not enough data | 8.1 (43 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Document Storage** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Screen Capture** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Multi-Participant Screen Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Desktop/Browser Sharing** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Screen Mirroring** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Targeted/Locked Screen Sharing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Mobile Screen Sharing** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real Time Screen Sharing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Presenter Control Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Availability Indicator** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.8/10 | 6 |

#### Scope

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 10.0 (5 reviews) | 
| **Multi-OS Support** | Not enough data | 10.0 (5 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 10.0 (5 reviews) | 
| **Endpoint Protection** | Not enough data | 9.3 (5 reviews) | 
| **Remote Wiping** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.7 (5 reviews) | 
| **Device Configuration** | Not enough data | 9.7 (5 reviews) | 
| **Device Compliance** | Not enough data | 9.7 (5 reviews) | 
| **Usage Information** | Not enough data | 10.0 (5 reviews) | 
| **Data Separation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 23 |

#### Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.4 (20 reviews) | 
| **Alerting** | Not enough data | 9.4 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (21 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.3 (21 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.8 (11 reviews) | 
| **Automated Network Discovery** | Not enough data | 9.4 (11 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.5 (11 reviews) | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.3 (20 reviews) | 
| **Data Visualization** | Not enough data | 9.4 (20 reviews) | 
| **Path Analysis** | Not enough data | 9.3 (21 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 9.1 (11 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.9 (11 reviews) | 

#### Security - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 9.4 (11 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 9.2 (11 reviews) | 
| **Integrated Network Security** | Not enough data | 9.2 (11 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 9.1 (11 reviews) | 
| **Automated Tasks Routing** | Not enough data | 9.5 (11 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 9.3 (10 reviews) | 
| **Self-Healing Networks** | Not enough data | 9.4 (11 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 9.4 (11 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.5 (11 reviews) | 
| **Decision Making** | Not enough data | 9.4 (11 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 7.9/10 | 35 |

#### Asset Inventory

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.3 (23 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.2 (23 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.3 (22 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.1 (21 reviews) | 
| **Asset Discovery** | Not enough data | 8.3 (23 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (18 reviews) | 
| **AI Text Generation** | Not enough data | 7.6 (18 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (14 reviews) | 
| **Decision Making** | Not enough data | 7.6 (13 reviews) | 

#### Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (25 reviews) | 
| **Asset Policy Management** | Not enough data | 8.5 (26 reviews) | 
| **Risk Management** | Not enough data | 8.2 (19 reviews) | 
| **Integrations** | Not enough data | 7.4 (21 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 145 |

#### ServiceNow Apps

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.3 (131 reviews) | 
| **Value** | Not enough data | 9.3 (131 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.0/10 | 803 |

#### Administration

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (686 reviews) | 
| **File Sharing** | Not enough data | 9.1 (578 reviews) | 
| **Session Recording** | Not enough data | 8.9 (487 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.1 (580 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (504 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (511 reviews) | 

#### Maintenance

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.0 (504 reviews) | 
| **Remote Printing** | Not enough data | 8.9 (466 reviews) | 

#### Communication 

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Text Chat** | Not enough data | 9.0 (500 reviews) | 
| **VoIP** | Not enough data | 8.6 (444 reviews) | 
| **Video Conference Call** | Not enough data | 8.7 (450 reviews) | 
| **Screen Annotations** | Not enough data | 8.8 (463 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.1 (489 reviews) | 
| **Compliance** | Not enough data | 9.0 (464 reviews) | 

#### Device Support

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.9 (507 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.1 (536 reviews) | 
| **Cross-Platform** | Not enough data | 9.1 (532 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (475 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | 9.7 (5 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | 9.4 (11 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | 8.9/10 | 5 |
| **TeamViewer** | 9.9/10 | 5 |

#### Remote Support

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Video chat** | 8.7 (5 reviews) | 10.0 (5 reviews) | 
| **Live text chat** | Not enough data | 10.0 (5 reviews) | 
| **Ticket submitting** | 9.0 (5 reviews) | 9.3 (5 reviews) | 

#### Hardware Integration

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Mobile phones** | Not enough data | 10.0 (5 reviews) | 
| **AR glasses** | Not enough data | 9.7 (5 reviews) | 
| **Tablets** | Not enough data | 10.0 (5 reviews) | 

#### Content

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Guided content** | Not enough data | 10.0 (5 reviews) | 
| **Content management** | Not enough data | 10.0 (5 reviews) | 
| **AR annotations** | Not enough data | 9.7 (5 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 25 |

#### Administration

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Access Control** | Not enough data | Feature Not Available | 
| **Web Page Navigation** | Not enough data | Feature Not Available | 
| **Real Time Assistance** | Not enough data | 9.3 (23 reviews) | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Data Security** | Not enough data | 9.2 (22 reviews) | 
| **Data Masking** | Not enough data | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### System Control

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 38 |

#### Platform - Mobile Device Management (MDM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (29 reviews) | 

#### Operating System

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (34 reviews) | 
| **Apple Support** | Not enough data | 9.1 (29 reviews) | 
| **Android Support** | Not enough data | 8.8 (33 reviews) | 

#### Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (30 reviews) | 
| **Applications Consolidation** | Not enough data | 8.5 (30 reviews) | 
| **Whitelist** | Not enough data | 8.9 (28 reviews) | 
| **Blacklist** | Not enough data | 8.5 (28 reviews) | 
| **Usage Information** | Not enough data | 8.8 (30 reviews) | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Lockdown Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **User Session Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Software Management** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (29 reviews) | 
| **Security** | Not enough data | 8.9 (32 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Automatic Reset** | Not enough data | Not enough data | 
| **Onsite Printing** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **For Android Devices** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Digital Signage** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Touch Screen** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Timeout** | Not enough data | Not enough data | 
| **Multi-app mode** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **QR Codes** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Browsing Restrictions** | Not enough data | Not enough data | 
| **Customizable User Interface** | Not enough data | Not enough data | 
| **Self Check-In/Check-Out** | Not enough data | Not enough data | 
| **Secure Browsing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Video Looping** | Not enough data | Not enough data | 
| **Self Ordering** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Single-app mode** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Check-in/Check-out** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Wireless Internet Access Control** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Enrollments/Onboarding** | Not enough data | Not enough data | 
| **Automatic User/Device Recognition** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Kiosk Mode** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Synchronization Scheduling** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Wireless Troubleshooting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 9.2/10 | 30 |

#### Analysis

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.9 (18 reviews) | 

#### Platform

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 9.1 (21 reviews) | 
| **Remote Access** | Not enough data | 9.2 (26 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.1 (17 reviews) | 
| **Asset Tracking** | Not enough data | 8.8 (17 reviews) | 
| **IT Knowledge Management** | Not enough data | 9.6 (19 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 9.2 (17 reviews) | 
| **Patch Management** | Not enough data | 9.4 (16 reviews) | 
| **Disaster Recovery** | Not enough data | 9.2 (15 reviews) | 
| **Service Management** | Not enough data | 9.7 (15 reviews) | 
| **Workflow Management** | Not enough data | 9.1 (15 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 1788 |

#### Administration

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Usage Information** | Not enough data | 8.8 (1395 reviews) | 
| **Active Directory Integration** | Not enough data | 8.7 (1315 reviews) | 
| **Diagnostics** | Not enough data | 8.6 (1303 reviews) | 
| **Session Recording** | Not enough data | 8.6 (1290 reviews) | 
| **Session Transfer** | Not enough data | 8.7 (1319 reviews) | 
| **Unattended Access** | Not enough data | 8.7 (1409 reviews) | 
| **File Sharing** | Not enough data | 8.9 (1476 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.9 (1417 reviews) | 
| **Mobile Device Access** | Not enough data | 8.7 (1369 reviews) | 
| **Applications Management** | Not enough data | 8.7 (1329 reviews) | 
| **Remote Access/Control** | Not enough data | 9.1 (1539 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (1191 reviews) | 
| **Device Management** | Not enough data | 8.8 (1341 reviews) | 
| **Device Enrollment** | Not enough data | 8.7 (1281 reviews) | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)


**Unique to TeamViewer (17):** [Remote Support Software](https://www.g2.com/categories/remote-support), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [SAP Store Software](https://www.g2.com/categories/sap-store), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Remote Assist | TeamViewer | 
|---|---|---|
| **Small-Business** | 40.0% | 43.4% | 
| **Mid-Market** | 26.7% | 35.9% | 
| **Enterprise** | 33.3% | 20.7% | 

### By Industry

#### Dynamics 365 Remote Assist

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Non-Profit Organization Management:** 6.3%
- **Military:** 6.3%
- **Investment Management:** 6.3%
- **Hospitality:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Construction:** 6.3%
- **Computer Networking:** 6.3%
- **Computer & Network Security:** 6.3%
- **Other:** 12.5%

#### TeamViewer

- **Information Technology and Services:** 16.0%
- **Computer Software:** 10.6%
- **Marketing and Advertising:** 3.8%
- **Computer & Network Security:** 3.2%
- **Telecommunications:** 2.9%
- **Consumer Services:** 2.8%
- **Automotive:** 2.3%
- **Construction:** 2.2%
- **Education Management:** 2.2%
- **Financial Services:** 2.2%
- **Other:** 51.9%

---
## Alternatives

### Alternatives to Dynamics 365 Remote Assist

- [Streem](https://www.g2.com/products/streem/reviews) — 4.5/5 stars (88 reviews)
- [SightCall](https://www.g2.com/products/sightcall/reviews) — 4.6/5 stars (21 reviews)
- [Help Lightning](https://www.g2.com/products/help-lightning/reviews) — 4.8/5 stars (67 reviews)
- [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews) — 4.3/5 stars (62 reviews)
- [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews) — 4.4/5 stars (17 reviews)
- [XMReality](https://www.g2.com/products/xmreality/reviews) — 4.5/5 stars (38 reviews)
- [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) — 4.4/5 stars (54 reviews)
- [Remote Eye](https://www.g2.com/products/remote-eye/reviews) — 4.7/5 stars (33 reviews)
- [Librestream](https://www.g2.com/products/librestream/reviews) — 4.7/5 stars (13 reviews)
- [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews) — 4.7/5 stars (22 reviews)

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5037 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1270 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (800 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (741 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (517 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (520 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (210 reviews)

---
## Top Discussions

### Dynamics 365 Remote Assist

- Title: [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Its good"

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 3 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-remote-assist-vs-teamviewer)